SaaStr

MARCH 1, 2024

In SaaS, once you have even a few million in ARR, the #1 challenge is recruiting top-tier VPs and building a truly top-tier management team: SaaS products mostly don’t sell themselves. You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. Upsell and retention is an art, science and craft.

Scale 240

Scale Part-Time VPE CTO Hire Fractional VPE 240

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. We still want to drive retention and growth and make money. With the number of layoffs, customer success was the highest. The world has changed.

Sales Hiring 237

Sales Hiring Customer Success Scale AI 237

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 109

Scale Sales Compensation Customer Success 109

Blulogix

APRIL 12, 2024

This final blog post underscores how leveraging the inherent intricacies of subscription billing can propel businesses towards increased revenue, enhanced profitability, and elevated customer satisfaction. Complexity, after all, is indicative of a highly customizable and flexible service offering that caters to diverse customer needs.

Payment Features 77

Payment Features Subscription Payments B2B 77

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 84

B2B Subscription Payment Features Consulting 84

SaaStr

MAY 10, 2024

ARR 23% Growth 22% Customer Growth 15% Operating Margins (non-GAAP) That’s about as good as it gets. We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. The customers come and go faster. Still, even now.

B2C 207

B2C Mobile B2B Market Segmentation 207

SaaStr

APRIL 28, 2022

Our second SaaS blog post ever, in 2012 (updated after) was “Want to Understand SaaS? Especially after interviewing 50+ customer success managers over the past few years. I’ve found one trait in so many CS managers. Not VPs, but ICs and some managers. Lost a few customers? Why is this?

Customer Success 198

Customer Success Metrics Scale Retention 198

Subscription Flow

MAY 16, 2024

In this blog, while understanding more about CardPointe and why it still works for so many businesses, we will take you through a guide on managing Cardpointe recurring billing with SubscriptionFlow to ensure that you do not miss out on collecting recurring payments just because CardPointe has dropped it. 3. Dunning management.

Payment Features 104

Payment Features Merchant Services Payment Solutions Payment Services 104

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

SaaStr

SEPTEMBER 12, 2023

I think this is some pretty helpful reading here, a good slice of some of the most tactical insights: Got 100 Customers? Believe It Or Not, It’s Time for Your First User Conference One thing that always works in marketing is bringing your customers and prospects together IRL. Your Customer Success Team. Hire Early.

Sales Hiring 218

Sales Hiring Technical Advisors Compensation Outsourced Development 218

SaaStr

JANUARY 5, 2024

Will LPs allocate to new venture managers? 12,000 customers, very high net review retention (NRR) even with SMB customers. They will continue to commit to new managers. Those managers will deploy. So Harry Stebbings and I got back together for the first 20VC of 2024! Will IPO windows open in 2024?

SMB 289

SMB SaaS AI Software Review 289

SaaStr

MAY 7, 2024

Later, when you implement a CPQ and other more sophisticated systems to manage pricing for a large sales team, these processes and systems will be designed to help you do just that, at least in part. Later, if your net retention is high, multi-year discounts may hurt your long term top line. Any additional multi-year discounts (e.g.,

Pricing 218

Pricing Churn Enterprise Branding 218

SaaStr

OCTOBER 23, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: CB Insights: Yes, Venture is Down. SaaStr 597: VC State of the Market with SaaStr CEO Jason Lemkin and Cowboy Ventures Founder & Managing Partner Aileen Lee. ? ? ? ? ? ? ? ?. SaaS Multiples Are Down 75% From a Year Ago.

CTO 175

CTO Scale Business Model Retention 175

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

Totango

FEBRUARY 9, 2024

Measuring and analyzing how your company manages these two factors is critical to growth. That’s why it is important to understand and track both gross retention and net retention. What is gross retention? However, it does not factor in any additional revenue from customers who increased their average spend.

Retention 110

Retention Underperforming Technical Team Software Review Churn 110

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. increase new feature retention).boarding).

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 78

Payment Services Payment Features Payments B2B 78

Payrix

APRIL 24, 2024

Part 2 – Selling payments to net new customers and your existing software user base. Part 3 – How value-added services contribute to the payments experience for customers. Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

SaaStr

JUNE 10, 2020

How much do you talk about Customer Marketing? While the concept may sound old hat to those that have been in the software business for a long time, in SaaS in particular, very little tools, processes, and software are applied to marketing to customers after they are closed. It’s plenty great if 50 existing customers come.

Marketing 244

Marketing Retention Customer Success Content Marketing 244

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 52

B2B Subscription Payment Features Customer Success 52

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The best of customer success At Totango, we know just how important it is for customers to receive not only a high-quality product but one that has been thoroughly vetted by their peers.

Customer Success 114

Customer Success Software Review Technical Review Enterprise 114

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. “Are you attracting and engaging the right customers? Are you attracting and engaging the right customers?

Strategy 118

Strategy Retention Churn Acquisition 118

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. customer health). “Our customer health). vital business trends) and externally (i.e.,

Business 103

Business Software Review Technical Review Retention 103

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place!

Retention 97

Retention Strategy Management Churn 97

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

JULY 23, 2023

TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Key members of the GTM team: Go-to-Market Manager: Responsible for overseeing and coordinating the entire GTM process , ensuring alignment across go-to-market teams and successful product launches.

Marketing 96

Marketing Customer Lifetime Value SaaS Advertising 96

User Pilot

MAY 20, 2024

Are you trying to develop a customer advocacy strategy for your SaaS but not sure how to go about it? You will find out what customer advocacy is, how it improves retention and other key metrics, and learn about different types of customer advocacy programs and how to build them. Why do you need customer advocates?

Scale 66

Scale Strategy Social Media SaaS 66

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Enterprise 115

Enterprise Revenue Scale Innovation 115

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 89

Payment Solutions Payment Features Payment Services SaaS Payments 89

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 93

Data Finance Enterprise Interviewing 93

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

B2B 52

B2B Subscription Payment Features Management 52

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 93

Trends Customer Success Machine Learning Artificial Intelligence 93

Blulogix

MARCH 8, 2024

But what exactly constitutes this complexity, and why is it so pivotal for businesses to understand and manage it effectively? This diversity requires a billing system capable of managing complicated account hierarchies and providing customized billing solutions to meet varied needs.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

Blulogix

JANUARY 20, 2024

Navigating Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Flexibility reduces friction, making it easy for customers to stay and adapt their plans as required.

Scale 52

Scale Subscription Payment Features Churn 52