Valuize Consulting

DECEMBER 23, 2021

2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. Amidst this year of transformative change, what was top of mind for Customer Success leaders in 2021? What’s The Real Difference Between Customer Outcomes and Customer Value? Read Article. Read Article.

Customer Success 52

Customer Success Scale Leadership Retention 52

SaaStr

MARCH 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: A Few VP of Sales Personas to Stay Far Away From. SaaStr 539: The Journey to Building a Successful Customer Advisory Board in the Enterprise with Mapistry VP of Customer Experience Maya Colato.

CTO 232

CTO Scale Sales Startup 232

SaaStr

DECEMBER 12, 2021

Top Blog Posts This Week: Even With Just “Pretty Good Growth”, You Can Build a Unicorn After $10m ARR. Direct Sales Aren’t Enough: Why the Path to SaaS Growth Is Indirect with PartnerStack’s CEO. Nick Mehta, CEO Gainsight: 10 Things That Are Changing Now in Customer Success. When Everyone Else Has Gone Home.

SMB 254

SMB Cloud Trends Enterprise 254

SaaStr

MARCH 26, 2024

Dear SaaStr: What Was it Like Acquiring Your First Customer? In my first start-up, we were whale hunting — big, large, Fortune 500 customers. So Customer #1 showed us the path to our future. My first customer signed a $10k contract (a small pilot) but our second, their competitor, then signed a $6m (multi-year) contract.

SMB 232

SMB Enterprise Startup Data 232

SaaStr

MAY 21, 2021

Being out there & inspiring people about your mission, I think makes customers on balance choose you. Versus getting on jets, getting on TV, going to events, doing customer steak dinners, etc. Box starting putting on 2 big customer events a year, and Aaron started guest blogging on TechCrunch, and just started to be … everywhere.

Enterprise 337

Enterprise SMB Scaling Revenue 337

SaaStr

MARCH 13, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 1. SaaStr 536: The Path to a Billion Dollars: How to Create Multi-Revenue Streams with Bill.com CRO Tom Clayton. Each week, we round up our most popular content so you can catch up on anything you may have missed. So Should You.

Scale 213

Scale Scaling Enterprise Startup 213

SaaStr

DECEMBER 11, 2020

Now more than ever, an independent software vendor’s (ISV’s) path to profitability depends upon the strength of their go-to-market strategy. By doing so effectively, you can unlock a path to scaling profits. ——— Blog post brought to you by: The post The Channel Maturity Scale: How Do You Measure Up?

Scale 286

Scale Scaling Marketplace as a Service Cloud 286

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

MARCH 27, 2024

Dear SaaStr: How Can an Early Stage SaaS Startup Get its First 1-3 Pilot Fortune 500 Paying Customers? There are basically two paths, and one predicate step The predicate step is your product has to do >one< reasonably important thing that is 10x better than the “enterprise”-proven solutions already out there. It’s not magic.

Startup 230

Startup SaaS Enterprise Business 230

Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making. Totango’s integration process is simple and secure.

Revenue 103

Revenue Operational efficiency. Scale Customer Success 103

SaaStr

SEPTEMBER 26, 2023

That info could be: high volumes of text like blogs contracts how to respond to a customer images video We’re in the early innings of what it means to generate or have GenAI. We care about: Speed Cost Quality If you’re talking to customers, you want any communications to be highly accurate. GTM execution.

AI 277

AI Generative AI Venture Capital SaaS 277

SaaStr

FEBRUARY 28, 2024

500k+ Customers Fuel Growth, Up 28% — And NRR is 121% There A story of many SaaS and Cloud leaders today. The big enterprise customers are fueling growth at Cloudflare, at Blackline, at Smartsheet, and more. So roughly, half of Blaze’s path is from new customers, and half from account growth.

Sales Hiring 245

Sales Hiring Scale Cloud Enterprise 245

User Pilot

APRIL 30, 2024

If you’re interested in learning more about Marty, including his background and top blog and podcast recommendations, continue reading ahead. INSPIRED: How to create tech products customers love INSPIRED: How to create tech products customers love. If you still want to explore his ideas, his blog posts are not to be missed.

Management 96

Management Underperforming Technical Team Innovation Generative AI 96

Blulogix

FEBRUARY 27, 2024

Each blog post in our series has delved into critical aspects of agile monetization, from technological advancements and regulatory considerations to strategic planning and implementation best practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 92

AI Search Machine Learning Artificial Intelligence Blockchain 92

SaaStr

MAY 4, 2024

You pick your path. The impacts have already been profound — with some customers. Many are already automating 40%+ of customer interactions, and a handful are automating almost 100%. Since finding them these days often feels a lot harder than doubling down on the ones you already have. Others are taking it slow.

AI 161

AI Mobile B2B Investment 161

SaaStr

AUGUST 15, 2022

And show them an honest, data-driven path to a better future. Up to you which path is best, really. Second, investors are OK with tougher times — if you share a clear, honest path to better times. You share a product roadmap that ties to customer needs and how you’ll serve more of them. And … a clear path to better times.

Finance 279

Finance Data 279

SaaStr

OCTOBER 5, 2023

But HubSpot is a platform today, from Marketing to Sales to Service to CMS — a true Customer Platform: Its first product is the most mature — its Marketing Hub is growing 20%, vs CRM at 30% and Service at 40%. It’s interesting to compare and contrast their paths. of the $2B total ARR for HubSpot.

Marketing 237

Marketing SMB Scale Revenue 237

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Reduce customer churn – Tracking user behavior helps identify their unique needs and pain points. Data from navigation and interaction tracking helps map out customer journeys and identify friction points.

User Experience 101

User Experience Engagement Trends Churn 101

SaaStr

FEBRUARY 10, 2024

It can take longer than you’d hoped to ever really understand what your customers really want. Just go talk to most of your customers. They will almost always show you the path to doing just a smidge better at least. Building something customers actually want and will pay for is special. Don’t quit.

Startup 311

Startup Investment Product Marketing Revenue 311

SaaStr

MARCH 22, 2024

The path to Cheif Revenue Officer (CRO) is different for many people. AI can help a team understand what’s happening, customer sentiment about a product, the market they’re going after, and present billions of data points through actionable insights.

Scale 261

Scale Underperforming Technical Team SMB Finance 261

SaaStr

JANUARY 24, 2024

So sometimes steady and even is the right path. A Healthy Mix of Small, Medium, Enterprise and Channel / Agency Customers It takes a village in many cases. Those 3% of customers make up about 40% of total revenues today. SproutSocial is one of those. That’s compounded to $360m in ARR today, and a market cap of $3.4

Social Media 240

Social Media SMB Enterprise Scaling 240

SaaStr

NOVEMBER 17, 2020

If you get even 10 paying customers in your first 90 days in market, and they don't churn … You have something. And the first key, critical moment, of Pre-Success, that no one will appreciate but you — is when you get 10 Unaffiliated, Paying Customers. No, I mean 10 customers that Just Came in Through the Ether.

SaaS 328

SaaS Churn Engineering Management 328

SaaStr

MAY 5, 2021

You need a passionate and dedicated founding team, all of whom are close to customers and working to solve their problems. $5-25M: We built mission-based teams around areas of the product to ensure what we built helped customers be the very best at their jobs. And we hadn’t properly trained our customer-facing teams either.

Strategy 286

Strategy Scale Innovation Interviewing 286

User Pilot

MARCH 27, 2024

Let’s explore some best practices for implementing secondary navigation menus: Using path analysis to tailor secondary navigation based on actual user behavior and preferences. Frequency of use : Users typically frequent primary navigation paths more often, while secondary paths are for less common but targeted tasks.

User Experience 99

User Experience Pricing Engagement Mobile 99

SaaStr

DECEMBER 27, 2023

10 Learnings on High Velocity Sales to SMB with Gorgias’ CEO and VPS Gorgias has 13,000 SMB customers. TigerEye and PlanGrid’s CEO: Lessons learned on the path to $100m ARR A terrific session with Tracy Young who led PlanGrid to $100m+ ARR and a $700m+ acquisition in a very competitive space. #8. Harness.io

Scale 251

Scale SMB Generative AI AI 251

SaaStr

JUNE 9, 2023

Dear SaaStr: Is It Normal to Feel Like a Pest When Prospecting for Customers for a Startup? And third, give them a career path. The post Dear SaaStr: Is It Normal to Feel Like a Pest When Prospecting for Customers for a Startup? Yes — at least at first. Especially if you haven’t done a lot of sales yourself. All those NOs?

Startup 277

Startup Engineering Branding Sales 277

SaaStr

FEBRUARY 9, 2024

It is often the first point of interaction between potential customers and your company. Given this, you must understand the role that each facet of the business plays in promoting that product, from marketing and sales to customer service. They had two salespeople and one customer success person. How does GC define PLG?

Scale 283

Scale Sales Hiring Sales Marketing 283

SaaStr

SEPTEMBER 7, 2022

Big customers, buying more and more, is the fuel for PagerDuty’s growth today. 5% YoY customer growth + bigger deals + 124% NRR … fuels 34% annual growth. PagerDuty isn’t adding a ton of new smaller customers, but it’s added 140+ $100k+ customers this past year. Ok, this is fascinating.

SMB 231

SMB Enterprise Revenue Scale 231

SaaStr

NOVEMBER 29, 2023

Customer count isn’t really growing anymore, as we’ll see below. Customer Count Flat, Really For 2 Years Fastly isn’t adding customers at the moment, with 3,102 customers last quarter, up only 30 from the prior quarter, and in fact enterprise customers were down to 547, from 551 the prior quarter.

Cloud 257

Cloud Enterprise Revenue Engineering 257

SaaStr

SEPTEMBER 29, 2023

The customer journey applies to every software category, and it guides your roadmap with more holistic solutions for your customers. On the demand side — Your customers might need 19 things, and each needs 14 vendors. There were more reasons to talk to customers and more touch points with people. Why share this timeline?

Scale 252

Scale Scaling Startup Sales Hiring 252

Blulogix

DECEMBER 19, 2023

You’ve chosen the UBP path, and now it’s time to embark on the exhilarating journey of implementation. To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success. Equip them with knowledge about different models, value propositions, and customer success stories.

AI Search 59

AI Search Subscription Payment Features Finance 59

Blulogix

DECEMBER 27, 2023

Subscription Billing Here's how UBP will play out as a theme throughout the year: Increased Adoption: Expect to see more B2B companies adopting UBP models, driven by customer demand and the need to stay competitive. Focus on Customer Experience: UBP implementation will go beyond just pricing.

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59

SaaStr

MARCH 29, 2023

A story of a sloooow path to $1 Billion in revenues. A very slow, inorganic path to $1B — 9% CAGR. 40,000 Customers, so about $25,000 on average per dea l. While Blackbaud’s growth isn’t epic, it’s also not seeing much of an economic impact in its core non-profit customers. 5 Interesting Learnings: #1.

Education 198

Education Scaling Acquisition Pricing 198

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 108

Scale Sales Compensation Customer Success 108

SaaStr

JANUARY 1, 2023

Dear SaaStr: Should I Overcharge or Undercharge My First Customers? Overcharge” if the customer is big , i.e., >$50k-$100k a year or so in deal size. Undercharge if the customer is small by revenue. Charge a super cheap price early to take friction out of sales, and to get to 100, 200, 500+ customers fast.

Enterprise 249

Enterprise Pricing Revenue Sales 249

The Marketing & Growth Hacking Publication

FEBRUARY 22, 2019

Blogging timeout! TL;DR You’ll generate THREE TIMES more leads via blogs than through ads. Blogging is perfect for SEO. Blogging will make or break your 2018. Blogging is your brand’s voice and calling card. You can sleep while your blogs do your work for you. Your blogs are an opportunity for transparency.

Content Marketing 40

Content Marketing Strategy Marketing Growth Hacking 40

SaaStr

JANUARY 6, 2020

You have to try to be everywhere your customers might be. Build on the platforms your target enterprise customers use. But they do help customers find you. Write very high-value blog posts. Put content together with only 1 goal — helping your potential customers solve the problem you solve. Press, podcasts, etc.

Startup 257

Startup Business Technical Review Enterprise 257