User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Technical Review 98

Technical Review Management Leadership Systems Review 98

SaaStr

NOVEMBER 3, 2023

We’ll share the answers in today’s brand new episode of CRO Confidential, where our host Sam Blond, partner at Founders Fund, sits down with Toast CRO, Jonathan Vassil to talk about their proven customer acquisition strategies that led to its record-breaking growth. So, how do they get customers?

Payment Methods 189

Payment Methods Acquisition Scale Payments 189

User Pilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Let’s get started.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

Groove HQ

JULY 20, 2020

Learn how to use your customer support software as a catalyst for growth. The post 10 Growth Opportunities Hiding in Your Customer Support Software appeared first on Groove Blog.

Customer Support 140

Customer Support Software 140

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Customer Expansion at its Core . Driving Expansion .

Strategy 113

Strategy Enterprise Acquisition Business Model 113

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. What are growth analytics?

Acquisition 98

Acquisition Retention Churn Metrics 98

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Businesses need a new strategy for customer success growth.

Customer Success 102

Customer Success Payment Methods Payments Payment Services 102

Intercom, Inc.

OCTOBER 2, 2018

Over the past few years Intercom’s customer base has grown considerably beyond the startup and product-focused readership we initially focused on with Inside Intercom. Simultaneously, Intercom has introduced features for larger companies: our customer base now runs the full gamut from early stage startups to large established companies.

Sales Hiring 162

Sales Hiring Scale Social Media Content Marketing 162

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where product-led growth strategies come into play. We’ll help answer the question, “ What is product-led growth ?”

Customer Success 98

Customer Success Scale Strategy Retention 98

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

Customer Success 98

Customer Success Consulting Churn Trends 98

SaaStr

APRIL 16, 2024

You can blame it on macro issues if you want, but if growth has radically decelerated, it’s likely because you are less competitive than you were before. More on that here : When You Fall Out of Product-Market Fit (Updated) Second, focus on the customers you do have and making them super happy. The #1 source of new customers?

Startup 257

Startup B2B Metrics Product Marketing 257

User Pilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. What is Customer Success Qualified Lead (CSQL)?

Customer Success 98

Customer Success Revenue Software Review Strategy 98

SaaStr

APRIL 20, 2024

Challenges in AI Implementation Companies experimenting with AI in customer support face challenges due to the limitations of current AI technology. The Role of AI in Marketing AI can enhance the customer experience by allowing marketers to own more of the customer journey and provide real-time product demonstrations.

Sales Hiring 252

Sales Hiring Startup Marketing Technical Review 252

Valuize Consulting

DECEMBER 21, 2022

As technology companies adapted to the array of challenges over the past year, many organizations re-examined what customer success means in today’s environment. Faced with a decelerating economy for the foreseeable future, leaders are moving away from the growth-at-all-costs mindset and focusing instead on efficiency. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

SaaStr

FEBRUARY 18, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 11 Things That Set The Best Sales Teams Apart From The Rest 7 Things to Do When You’re Struggling Bringing Product-Led and Sales-Led Growth Together with Zapier 2024 Is The Year to Think About Buying Someone. Or Merging.

Scale 229

Scale Trends Enterprise Startup 229

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. Role of Customer Success Manager in a SaaS Company. 10 Customer Success KPIs.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. Mattias and I are very aware that PieSync’s success depends on that of our customers. Dollars are dollars, right?”

Customer Success 98

Customer Success Scale SaaS B2B 98

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

Customer Success 52

Customer Success Scale Technical Review AI Search 52

SaaStr

FEBRUARY 25, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Thing Is, Maybe 10%-15% of Venture-Backed Startups Are Still Running the 2021 Playbook. SaaStr 724: CRO Confidential: Bringing Product-Led and Sales-Led Growth Together For Go-To-Market Success with Giancarlo Lionetti, CRO of Zapier.

AI 212

AI Startup Trends Customer Success 212

SaaStr

MARCH 3, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Tech and Startups Have Changed. The Advice That Stings is The Advice You Want to Hear How to Double Your SaaS Magic Number and Increase Efficiency Small Deals at Large Customers. Do Founders Still Come Last? The SaaS Decacorn is Back.

Generative AI 214

Generative AI AI Startup Pricing 214

Groove HQ

MARCH 13, 2019

How customer success can help you retain and acquire customers Lately, I’ve been thinking about the recent times I’ve reached out to any kind of company for support. The post Customer Success: Your Next Growth Engine appeared first on Groove Blog. All of these experiences have been pretty good.

Engineering 94

Engineering Customer Success Customer Support 94

Nimble - Sales

MARCH 20, 2023

It’s not too late to learn “How to Develop a Customer-Centric Growth Plan for 2023” from our recent Nimble Education Webinar with VisionEdge Marketing founder Laura Patterson! What Will […] The post Nimble Webinar Replay: How to Develop a Customer-Centric Growth Plan for 2023 appeared first on Nimble Blog.

Development 52

Development Education Management Sales 52

SaaStr

JANUARY 7, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Beginning of The End of Customer Success, SDRs, and Support Agents A Low Burn Multiple is Great. How IBM Sees AI Changing the Game for Companies of All Sizes We End the Year at All-Time Lows for SaaS Growth.

Venture Capital 225

Venture Capital Scale AI Customer Success 225

SaaStr

JANUARY 14, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Look, No VC Wants to Fund a Startup With So-So Growth. SaaStr 716: The Future of Customer Success in 2024: Insights and Predictions from Gainsight CEO Nick Mehta and SaaStr CEO and Founder Jason Lemkin  4.

AI 200

AI Customer Success Startup SaaS 200

FastSpring

DECEMBER 19, 2018

In case you’ve missed something, here’s a list of the top 10 blog posts from 2018 that you don’t want to miss as you gear up for 2019. Find the best business model for your product or service with this helpful blog post. Are your customers global? We hope you enjoyed catching up on the best of the best from the FastSpring blog.

B2C 67

B2C Business Model Pricing B2B 67

Valuize Consulting

DECEMBER 23, 2021

2021 was another year of radical and accelerated change for Customer Success (CS) and the business world as a whole. Amidst this year of transformative change, what was top of mind for Customer Success leaders in 2021? What’s The Real Difference Between Customer Outcomes and Customer Value? Read Article. Read Article.

Customer Success 52

Customer Success Scale Leadership Retention 52

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss. What are some of your faves?

SMB 59

SMB SaaS Benchmarks Subscription 59

SaaStr

JANUARY 21, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Venture Backed or Bootstrapped? 5 Interesting Learnings from SmartSheet at $1 Billion in ARR Product-Led Growth Is Great. The Future of Customer Success in 2024 with Gainsight CEO Nick Mehta and SaaStr CEO Jason Lemkin 5.

AI 194

AI Enterprise Customer Success Retention 194

SaaStr

NOVEMBER 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings From ZoomInfo at ~$1.3 SaaStr 698: How to Navigate Strategic Change for Growth with SaaStr CEO and Founder Jason Lemkin   2. Billion in ARR Vendr: Renewals Are Consuming More and More of IT Budgets.

ChatGPT 169

ChatGPT Compensation AI Acquisition 169

SaaStr

NOVEMBER 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: HubSpot and ZoomInfo: “Things Aren’t Getting Any Better … Yet” 5 Interesting Learnings From ZoomInfo at ~$1.3 SaaStr 698: How to Navigate Strategic Change for Growth with SaaStr CEO and Founder Jason Lemkin  5.

AI 169

AI Acquisition Startup Strategy 169

SaaStr

OCTOBER 16, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from HubSpot at $1.7 Your Customer Success Team Probably Really Are Just Gap Fillers. SaaStr 598: CEO Systems: 5 Lessons Learned from Scaling at Every Growth Phase with HashiCorp CEO Dave McJannet. ?.

Venture Capital 261

Venture Capital Business Model B2B Startup 261

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

AUGUST 28, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things That Always Work in SaaS Marketing. SaaStr 584: More Than Revenue: Why Choosing Your First Customers Matters More Than You Think with Pigment Co-Founder & Co-CEO Eléonore Crespo. 2 Cold Emails I Funded For Millions.

Sales Hiring 277

Sales Hiring Scale Scaling Revenue 277

SaaStr

JANUARY 28, 2024

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Venture Backed or Bootstrapped? Just Raise One Round My Best Advice for 2024: Work Harder Beware The Overly Self-Promotional CMO (and CRO) Product-Led Growth Is Great. There’s a Third Way. 66% of You Are Starting the Year Burnt Out.

Scale 198

Scale AI Cloud Enterprise 198

SaaStr

NOVEMBER 26, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: When The Team Revolts 80% of IPOs Since 2020 Are “Broken” What Are Public SaaS Companies Taken Private At? Each week, we round up our most popular content so you can catch up on anything you may have missed.

Sales Hiring 192

Sales Hiring AI Startup Acquisition 192