Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Why we love it: Each B2B sales article, podcast, webinar, and discussion is designed to support and elevate the sales profession. How to contribute: Predictable Revenue’s blog is a place to hear new content from the CEO and senior leadership team.

Sales 80

Sales Technical Review Outbound Sales Team Interviewing 80

Tom Tunguz

MARCH 19, 2014

I’ve been getting a few questions about the tools I use to publish this blog, so I figured I’d write about it and reveal the machinery behind the curtain. Jekyll is the blogging engine; Github is the hosting provider; Mou is the app I use to write these posts; and RStudio is the place I analyze data and make charts.

Engineering 100

Engineering User Experience Subscription Payment Features 100

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Payrix

MARCH 13, 2024

No matter your industry, keeping up with the latest technology and payments trends is essential for any software company looking to stay competitive and keep their customers satisfied. What are the top drivers of customer satisfaction today and conversely, where are they feeling the most pain? Customer satisfaction (and plenty of it).

Merchant Services 100

Merchant Services Payments Embedded Payments Payment Solutions 100

FastSpring

AUGUST 30, 2018

After months of planning, strategizing, and hard work—we are thrilled to announce our new and improved blog is live on the Fastspring site. When we started this project, we had a lot of big ideas for improving the look and feel of the blog. The updates to the Fastspring blog are broken down into two categories: Design.

Entertainment 60

Entertainment Education User Experience Trends 60

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Company details (e.g.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

User Pilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust?

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

User Pilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? TL;DR UX design aims to create meaningful, relevant experiences for users. UI/UX designers can have different roles in a company.

Software Review 103

Software Review Interviewing User Experience Technical Review 103

Intercom, Inc.

FEBRUARY 16, 2021

But does true originality exist in design or is it always influenced by what came before? So whether its originality of thought or artistic brilliance, the sheer scale of visual and conceptual input we experience on a daily basis can blur the lines between where your idea ends and mine begins. Design works in exactly the same way.

Transportation 283

Transportation Innovation User Experience Technology 283

User Pilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! It gets even better.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. What is Pendo? What is Mixpanel?

Data 92

Data Finance Enterprise Interviewing 92

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Andreessen Horowitz

FEBRUARY 14, 2024

It allows for a leaner web team structure without sacrificing feature velocity, and truly gives developers the freedom to build for customer value, instead of managing infrastructure. Developers loved the intuitive onboarding and the meticulous design of the SDKs.

Investment 113

Investment DevOps as a Service AI Search Application Development 113

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 78

Payment Services Payment Features Payments B2B 78

Blulogix

APRIL 7, 2024

From accurately calculating charges for varied subscription models to efficiently generating and delivering invoices, businesses face numerous hurdles that can impact both operational efficiency and customer satisfaction. Poor Customer Experience: Inaccuracies in billing can lead to customer dissatisfaction, impacting loyalty and retention.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 103

Software Review AI Search SaaS Technical Review 103

User Pilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

FEBRUARY 25, 2024

Accessibility features are making UX design more inclusive. Personalized experiences are becoming standard in the SaaS world. Users are demanding more cohesive experiences in the form of omnichannel experiences. Data breaches in recent years are fuelling the demand for secure software experiences.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JULY 27, 2023

Engineering Manager: In charge of planning, designing, and overseeing projects. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Subscription Flow

MAY 9, 2024

Running an Ecommerce store takes a lot: not only do you have to ensure that you sell top quality products, you also need to invest in having a robust marketing department that keeps your potential customers aware of the products’ existence. In this blog, we will address this issue, firstly going over the E-commerce Checkout process.

Payment Methods 92

Payment Methods Payment Services Payment Solutions Payments 92

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

How To Buy Saas

APRIL 15, 2024

Now is the time to delve into the tactics and guidelines that will put you ahead of the competition and allow you to provide outstanding service to your customers. Another example might be a marketing tool that generates personalized email messages for each customer, much like a trusted advisor’s gentle prod.

AI 52

AI Artificial Intelligence Strategy Technical Review 52

Totango

APRIL 1, 2022

When it comes to creating winning customer experiences, consistency is key. Your customers should experience the same level of quality from your company at each stage of their journey and from each department in your organization. Break Down Data and Collaboration Silos. We all know that silos are the enemy of efficiency.

Customer Success 119

Customer Success Enterprise Data Sales 119

Subscription Flow

MARCH 20, 2024

Keeping all this in mind, in the first section of this blog, we will first be seeing what is SimpleCirc, its features, and why exactly is it such a hot choice for magazine owners in today’s marketplace. Imagine a situation where a printing company, a marketing agency, and a graphic designer who works independently work together on a project.

Payment Services 85

Payment Services Payments Payment Solutions Payment Methods 85

User Pilot

DECEMBER 22, 2023

That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! This leads to increased customer loyalty and builds trust. Microcopy localization is an opportunity to make the user experience more inclusive. Let’s get right to it!

AI 105

AI Scale User Experience Onboarding 105

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 112

Software Review Scale Customer Success Innovation 112

Subscription Flow

MARCH 25, 2024

Keeping all this in mind, in this blog, we will firstly be talking about how a Merchant of Record ecommerce can help an ecommerce business. After which we will be ending the blog by shedding light on the case studies of some of SubscriptionFlow’s existing clients to demonstrate.

Merchant Services 92

Merchant Services Payment Services Payment Methods Payment Facilitation 92

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

Subscription 52

Subscription Payment Features Scale compliance 52

Blulogix

DECEMBER 27, 2023

Subscription Billing Here's how UBP will play out as a theme throughout the year: Increased Adoption: Expect to see more B2B companies adopting UBP models, driven by customer demand and the need to stay competitive. Focus on Customer Experience: UBP implementation will go beyond just pricing. This is just the beginning.

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 89

Payment Solutions Payment Features Payment Services SaaS Payments 89

Totango

MARCH 25, 2022

Your team sets out to map a new customer success workflow or process, but each person has a different way of doing it. Having your design systems separate from your run systems means that the design stage of your customer journey is disconnected from the rest of the process. Does this sound familiar to you? Enter Canvas.

Finance 97

Finance Innovation Customer Success Onboarding 97

Subscription Flow

MARCH 12, 2024

Paystack guarantees fast, dependable, and secure transactions by means of an intuitive interface and strong security protocols, thereby cultivating trust between customers and merchants. In section one of the blog, we will be focusing on understanding how does Paystack work in Nigeria? But you probably already knew that, right?

Merchant Services 83

Merchant Services Payment Services Payment Methods Payment Features 83

Blulogix

JANUARY 20, 2024

Enhancing Customer Satisfaction Through Transparent Billing By BluLogix Team In the modern business environment where subscription models are prevalent, the key to customer loyalty and satisfaction lies in delivering a seamless and transparent billing experience. Customers can easily see what they’re paying for.

Payment Features 52

Payment Features Subscription Pricing Communication 52

Totango

APRIL 25, 2022

Selecting the right customer success platform for your organization can be challenging. To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. Out-of-the-Box Functionality . Out-of-the-Box Functionality .

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

Blulogix

JANUARY 23, 2024

In this blog post, we’ll examine the ways in which adopting BluIQ by BluLogix for your subscription billing requirements can result in significant ROI and enduring advantages for your business. Inefficiencies in this area can cause revenue loss, diminish customer satisfaction, and inflate operational expenses.

Payment Features 52

Payment Features Payment Services Payments Subscription 52