SmartKarrot

AUGUST 24, 2021

Your customers get you your bread and butter. You might have an awesome product, you may have industry leaders from the top B-schools of the town, and you might have great employees too – but all of that simmers into nothingness if you haven’t learned the art of effective communication yet. Tips for Effective Communication.

Communication 17

Communication Customer Success Strategy Underperforming Technical Team 17

SaaStr

SEPTEMBER 25, 2023

Greenhouse CMO, Carin Van Vuuren, and VP of Enterprise Revenue, Ankur Passi, share their approach to bridging the communication gap to bring the traditional frenemies together. The lack of joint efforts in planning and strategy created fragmented attempts at campaigns and conversions.

Enterprise 249

Enterprise Marketing Sales SaaS 249

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 80

B2B Subscription Payment Features Scale 80

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. Check out this post to see if you’re inadvertently sending subliminal negativity to your customers.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Most companies use all 3 strategies to some extent.

Strategy 105

Strategy Marketing Social Media AI Search 105

SaaStr

MAY 5, 2021

You need a passionate and dedicated founding team, all of whom are close to customers and working to solve their problems. $5-25M: We built mission-based teams around areas of the product to ensure what we built helped customers be the very best at their jobs. And we hadn’t properly trained our customer-facing teams either.

Strategy 272

Strategy Scale Innovation Interviewing 272

Blulogix

MARCH 22, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Strategizing Customer Penetration for Enhanced Growth For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses. Pathways to Maximize Service Penetration: 1.

B2B 84

B2B Subscription Payment Features Consulting 84

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Venture Capital 211

Venture Capital Advertising Communication Branding 211

Blulogix

MARCH 20, 2024

However, navigating this phase with finesse requires a deep understanding of customer needs, strategic engagement, and a seamless operational approach. This post outlines comprehensive strategies to enhance renewal rates and solidify long-term customer partnerships.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

Buffer Resources

FEBRUARY 5, 2024

Examples of dark social channels Dark social encompasses a variety of communication methods that are not publicly visible or trackable by standard analytics tools. 5 tips for using dark social for marketing Dark social, despite its elusive nature, offers many opportunities for enhancing digital marketing strategies.

Social Media 103

Social Media Branding Engagement Strategy 103

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Why building a community is important for brand loyalty?

Branding 102

Branding Social Media Acquisition Advertising 102

Blulogix

MARCH 15, 2024

This post examines how automation not only streamlines operations but also unlocks new levels of customer satisfaction and strategic insight. Manual handling of these tasks is not only resource-intensive but prone to errors, leading to customer dissatisfaction and potential revenue loss.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Kellblog

OCTOBER 28, 2023

Because our purpose is to take a few communications lessons from this PR mess, I’m not going to dig into the story itself. There is a standard playbook for communications crises and writing a post like this is definitely not included. I also felt empathy for the desire to communicate to your employees. ” Period.

Communication 95

Communication Interviewing Startup Banking 95

Blulogix

DECEMBER 19, 2023

Remember, transitioning to UBP is not just about flipping a switch; it’s about orchestrating a symphony of internal alignment, system readiness, customer communication, and a dash of experimentation. To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success.

AI Search 59

AI Search Subscription Payment Features Finance 59

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Closing communication gaps.

Customer Success 90

Customer Success Retention Revenue Sales 90

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

User Pilot

JUNE 30, 2023

Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. SaaS companies can start localizing content from the beginning to attract global customers. Start building your localization strategy by identifying the right market.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

Nimble - Sales

NOVEMBER 8, 2023

Converting leads into loyal customers is the ultimate goal. It requires the right strategy, consistent communication, and a personal touch to nurture leads throughout their buying journey. This is […] The post Unlocking Sales Potential: How Lead Nurturing Software Can Transform Your Business appeared first on Nimble Blog.

Software 67

Software Business Sales Communication 67

Blulogix

APRIL 7, 2024

From accurately calculating charges for varied subscription models to efficiently generating and delivering invoices, businesses face numerous hurdles that can impact both operational efficiency and customer satisfaction. Poor Customer Experience: Inaccuracies in billing can lead to customer dissatisfaction, impacting loyalty and retention.

Payment Features 52

Payment Features Payment Services Subscription B2B 52

User Pilot

JULY 31, 2023

Chances are you already know their broad responsibility is to develop and implement a marketing strategy roadmap for a specific product. A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value. But what exactly does this entail?

Product Marketing 98

Product Marketing Management Marketing Customer Lifetime Value 98

Blulogix

MARCH 7, 2024

These models offer the flexibility and fairness that modern customers demand, billing them based on their actual usage rather than a flat rate. Recurring & Usage Billing Understanding Metering Models Usage-Based Billing: Customers are billed based on the volume of services or resources they consume.

B2B 52

B2B Subscription Payment Features Systems Review 52

Blulogix

FEBRUARY 13, 2024

Creating a Monetization Framework For Your Business View the Whitepaper The Silo Challenge Traditionally, monetization strategies have been predominantly the purview of finance and accounting departments. This alignment can lead to more innovative and market-responsive products that enhance customer satisfaction and drive revenue growth.

Finance 52

Finance Marketplace as a Service B2B Subscription 52

User Pilot

JULY 23, 2023

TL;DR A go-to-market strategy is a comprehensive plan for taking your product or service to target customers. Product Marketer: Develops and executes marketing strategy that promotes the product’s value proposition and drives customer interest and adoption. What’s a go-to-market strategy?

Marketing 96

Marketing Customer Lifetime Value SaaS Advertising 96

Blulogix

NOVEMBER 8, 2023

How Your Usage-Based Pricing Strategy Can Help You Stay Competitive in the Crowded Market By BluLogix Team In today’s fast-paced business landscape, staying competitive is more challenging than ever. One powerful tool in your arsenal is a well-crafted usage-based pricing strategy.

Pricing 52

Pricing Strategy Scale Marketing 52

User Pilot

JANUARY 16, 2024

Task ChatGPT with identifying and formulating the best pricing strategy for your industry. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Blulogix

FEBRUARY 22, 2024

How to Ensure Smooth Sailing Through Rough Waters: Overcoming Challenges in Monetization Framework Implementation By BluLogix Team Navigating the Complexities of Introducing a New Monetization Strategy Implementing a monetization framework is akin to setting out on a voyage toward uncharted territories.

Systems Review 52

Systems Review compliance Technical Review B2B 52

Subscription Flow

FEBRUARY 2, 2024

This blog is centered around Asana integrations with SubscriptionFlow and in general the best Asana integrations. A lot of B2B companies use it to track progress, communicate with clients, and optimize workflows. A lot of B2B companies use it to track progress, communicate with clients, and optimize workflows.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams.

Trends 93

Trends Customer Success Machine Learning Artificial Intelligence 93

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

Subscription 52

Subscription Payment Features Scale compliance 52

The Marketing & Growth Hacking Publication

FEBRUARY 22, 2019

Blogging timeout! TL;DR You’ll generate THREE TIMES more leads via blogs than through ads. Blogging is perfect for SEO. Blogging will make or break your 2018. Blogging is your brand’s voice and calling card. You can sleep while your blogs do your work for you. Your blogs are an opportunity for transparency.

Content Marketing 40

Content Marketing Strategy Marketing Growth Hacking 40

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. These include discerning the frequency of usage and the details provided by customers during feedback.

Engagement 84

Engagement Customer Lifetime Value Revenue Subscription 84

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty. Their discussion covered three key strategies for powering up customer success. Nick jokes, “it is by far one of the most difficult things in the world.”

Scale 81

Scale Scaling Customer Success Benchmarks 81

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction. This enhances your user engagement and ensures your customers are always informed.

Communication 85

Communication Customer Success Scale Enterprise 85

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

Innovation 98

Innovation Customer Success Scale Government 98