SaaStr

FEBRUARY 27, 2023

They credit this growth to their global team, a switch to an enterprise business model switch, and flexible work operations. Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level.

Scale 197

Scale Sales Hiring Sales Recruiting Scaling 197

SaaStr

OCTOBER 17, 2022

You can figure it out with your leadership team and a whiteboard. Determine how much business each CSM can handle. However, your business model will dictate how large the book of business is for each CSM. Just do it. What should your CS team look like?

Customer Success 225

Customer Success Sales Hiring Scale Leadership 225

SaaStr

NOVEMBER 15, 2022

This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. A general understanding of the SaaS business model grew as the SaaS sector matured. as a common language to analyze a cloud business. So, where should cloud businesses go from here?

Metrics 215

Metrics Machine Learning Artificial Intelligence Technical Review 215

SaaStr

MARCH 9, 2022

Pursue Diverse Revenue Models. Sometimes, it takes innovative thinking to pull more revenue out of a current customer base or business model. Author Geoffrey Moore describes the chasm criteria this way: Demonstrate market leadership. Think of this as squeezing more juice from the same lemon. Increased Revenue Retention.

Revenue 243

Revenue Sales Hiring Leadership Scale 243

SaaStr

NOVEMBER 7, 2022

Lack of clear leadership. Not having a scalable business model. Some business models are more resilient to an economic downturn than others. Contributing factors for why it isn’t easy to get funding include: Not being able to articulate the customer value propositions. Inexperienced team. Growing too slowly.

Finance 198

Finance Business Model Investment Leadership 198

SaaStr

MARCH 30, 2022

Or, it might originate as an intrinsic reason, such as when Atlassian decided to move their business model to become a SaaS platform. Empathetic leadership is a foundational principle at Atlassian that has carried through to this day. For example, many companies chose to operate on a fully remote basis after the pandemic.

Scale 234

Scale Sales Hiring Marketplace as a Service Construction 234

SaaStr

JUNE 27, 2023

In a recent Workshop Wednesday session, Recursive Ventures Founder Itamar Novick shares his secrets to creating a solid bond based on his years of experience in VC and founder and leadership roles. It may seem a bit jarring to consider, but not every business is a good candidate for investor funding. Sign up for free.

Leadership 195

Leadership Startup Communication Business Model 195

SaaStr

DECEMBER 21, 2022

But leadership at Airtable saw themselves moving into the overall agile workspace years down the road and chose their competitors based on that goal. It’s much easier to stick to an older business model and playbook—enterprise software companies have been doing it for decades.

Scale 198

Scale Enterprise Scaling Management 198

SaaStr

MARCH 30, 2024

Bad operational model / misunderstanding the burn rate. Often, you can sort of intuit the business model up to $1m or $2m or so in ARR. If you don’t model it properly (and often for the first time) — your burn can creep up on you, no matter how carefully you think you are managing expenses. And stymie all of them.

Scaling 270

Scaling Revenue Underperforming Technical Team Market Segmentation 270

SaaStr

MAY 27, 2021

But the entrepreneurs who take their work to the next level by publishing content about what they’re building at the earliest stage will give themselves a sharp edge in the thought leadership department. . Sometimes SDRs are referred to as BDRs, business development representatives. . A Quota-Carrying Sales Representative.

Sales Hiring 171

Sales Hiring Scale Venture Capital Sales 171

SaaStr

MAY 27, 2023

So, whether you’re hiring or you’re selling or you’re running a leadership meeting, a lot of the time you’re banking on your natural skills and experience to get you to a good result so you can move on to the next thing. These are bedrock leadership principles at Clari that we instill throughout the company. It’s called winging it.

Technical Review 182

Technical Review Leadership Company Culture Startup 182

SaaStr

AUGUST 8, 2023

Strategic finance can be thought of as a project management function for your company’s underlying business model or a BizOps team that operates within a more financial lens. Strategic Finance optimizes a company’s underlying business model to create long-term value by increasing revenue and decreasing costs.

Scale 175

Scale Finance Outsourcing Services Sales Recruiting 175

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Neil Patel’s foray into digital marketing began with his blog. As Neil learned tips, tricks, and best practices, he decided to share what he learned on a blog to help other businesses find similar success.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

SaaStr

AUGUST 22, 2023

It took us 2 years just to figure out our ultimate business model. What you think you do on day 1 may look very different by day 365. link] — Aaron Levie (@levie) September 11, 2020 My Top 5 Things to Remember When Starting a Company:: #1. Fixing the Founding Team is Very, Very Painful. Take the time to get it right.

Interviewing 223

Interviewing Market Research Business Model Startup 223

Subscription Flow

NOVEMBER 16, 2023

To overcome subscription fatigue, increase revenue caps, and offer value that converts one-time customers into lifelong supporters, astute companies began embracing the alternative model called consumption based billing. To keep a consistent revenue stream, your billing system must adapt to shifting business circumstances.

Pricing 52

Pricing Payment Features Payment Services Payment Methods 52

OPEXEngine

MARCH 9, 2021

“However, if the basic ingredients for growing a sustainable, high-performance business are missing, you’re setting yourself up for frustration.”. That’s exactly what got the former Zenefits leadership team into trouble. A clever business model enabled the company to be “the fastest-growing software company on the planet,” he says.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

ChurnZero

MARCH 17, 2022

How do I get leadership to buy into new CSM tech when you aren’t a key decision maker? However, say you do have leadership buy-in for customer success, but not necessarily for customer success tech just yet. To learn more about how to do this, check out this blog. Product and customer success own “customer experience”).

Customer Success 97

Customer Success Technical Review Leadership Systems Review 97

InsightSquared

APRIL 7, 2020

According to McPartlin, companies should evaluate their approach based on a range of factors including; size, organizational growth stage, business model complexity, degree of existing alignment, business performance status etc. Check out our blog on how to utilize your sales and marketing data.

B2B 62

B2B Leadership Business Model Engagement 62

SaaStr

AUGUST 19, 2020

Portag3 Ventures Partner Chris O’Neill discusses leadership and teamwork lessons he’s picked up in his career through a hobby and a metaphor of sailing. So over the course of those 20 or so odd years in technology leadership roles. Chris O’Neill | Partner @ Portag3 Ventures. So we spent a lot of time there.

Scale 252

Scale Underperforming Technical Team Sales Hiring Leadership 252

SmartKarrot

SEPTEMBER 23, 2020

Here in the blog, these are a few points we delve into: Fuels efficient cultural competence Revs up Innovation and Productivity Boosts engagement Elevates Customer Satisfaction Gives a personalized approach Brings out the Leader in you Connects you with your mission. They appreciate and understand people’s efforts and interests.

Business Model 10

Business Model Business Sales Hiring Innovation 10

SaaStr

MAY 26, 2021

At Totango, when we transitioned to a full fledged product-led growth (PLG) business model 18 months ago and experienced a large volume of growth and demand (30x in one year), we had to adjust quickly and implement levers to scale – and we learned a lot of lessons along the way. Blog post brought to you by Totango.

Scaling 150

Scaling Business Engagement Innovation 150

Totango

SEPTEMBER 1, 2020

The customer business model/objectives changed. A product champion leaves the customer’s business. Understanding your customer’s leadership structure and including them in meetings will ensure you are prepared should there be a POC or leadership change at the company. . The customer needs to reduce expenses.

Churn 104

Churn Leadership Construction Customer Success 104

Kellblog

JULY 25, 2020

Higher valuations primarily just shift the Y axis, as they have done here, uplifting the maximum Y-value by nearly three times since I last blogged about such a chart [9]. 9] While not a scientific way to look at this, the last time I blogged on a Rule of 40 chart , the Y axis topped out at 18x, with the highest data point at nearly 16x.

Technical Review 96

Technical Review Software Review Pricing Metrics 96

Totango

FEBRUARY 22, 2021

Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. Changing the Customer Success Game. In 2020, the COVID-19 pandemic turned the world upside down, seemingly overnight. Get started for free today!

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

SaaStr

AUGUST 10, 2023

They had open cores and created enterprise features around it to protect the business model until it got torpedoed by AWS early on. You’ll notice an evolution in how you approach customers, board meetings, and leadership. That would have been counterproductive. What are the benefits of building open source?

Scale 186

Scale Scaling Sales Hiring Cloud 186

SaaStr

NOVEMBER 16, 2020

Andy MacMillan: I spent five years at Oracle in the Fusion Middleware Group, working in Thomas Kurian’s org and ended up hopping over to Salesforce to learn the SaaS business model and ran a business inside of Salesforce for a while. I don’t subscribe to the servant leadership model. Let’s do it.

Sales Hiring 196

Sales Hiring Scale Leadership Technical Review 196

SaaStr

MAY 30, 2019

And, during that period of time we began to see the early phase of cloud and SaaS companies, and we saw the change in the business model and had conviction that it was a powerful change and would really fundamentally alter the way we thought about software companies. The way we built value. We had to lay off the team without severance.

Scale 140

Scale Leadership Finance Software Review 140

Casey Accidental

OCTOBER 18, 2021

Business Model. So, going back to what type of job this is, my initial directive would have made this product leadership role to be primarily about growth. The other component of the strategy is probably most known from a blog post (and soon to be book) by current Snowflake and former ServiceNow CEO Frank Slootman.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

ChurnZero

MARCH 17, 2022

How do I get leadership to buy into new CSM tech when you aren’t a key decision maker? However, say you do have leadership buy-in for customer success, but not necessarily for customer success tech just yet. To learn more about how to do this, check out this blog. Product and customer success own “customer experience”).

Customer Success 52

Customer Success Technical Review Leadership Systems Review 52

OPEXEngine

NOVEMBER 2, 2021

Finance leaders must think through the implications of changing pricing models, high investor interest, and robust capitalization options, specialists say. Investors’ interest in SaaS companies, the growth in capitalization options, and the changing pricing models are all indicators of a maturing business model.

DevOps as a Service 52

DevOps as a Service SaaS Outsourced Development Subscription 52

SaaStr

SEPTEMBER 16, 2022

However, global growth is challenging, and it takes the right strategy, preparation, and business model to achieve it. In an eye-opening session at SaaStr Europa 2022, Harry Briggs (Managing Partner at OMERS Ventures) shares advice for determining whether expansion is right for your business and how to execute it effectively. .

Scale 206

Scale Scaling Sales Hiring Marketing 206

SaaStr

JULY 25, 2021

And the third thing is what is it about the product or the business model that they’re basically contemplating that gives them a very defendable technology advantage? How defendable is the technology of the product or the business model? And so those depending on the stage of company, those have varying factors.

Sales Recruiting 247

Sales Recruiting Sales Hiring Scale VP of Engineering 247

SaaStr

SEPTEMBER 15, 2023

Its business model of going global and going inbound from India is the differentiation. Big Bet #3: Fish In Different Oceans — Go Multi-Product Early On A lot of times, when people look at Freshworks, they don’t understand the true differentiation of it.

Sales Hiring 235

Sales Hiring Scale SMB AI 235

SaaStr

SEPTEMBER 14, 2022

But you can’t base your business model purely on gut instinct: you need to understand the problem by conducting serious research. UserZoom CEO Alfonso de la Nuez and CMO Sophie Chesters have a few suggestions. Fall in love with “solving a problem”. As entrepreneurs, you always want to follow your gut.

Scale 215

Scale Venture Capital Sales Hiring SMB 215

User Pilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. To perform well as a CSM, you need a good set of soft skills that are required for getting (and retaining) this job, including: Leadership.

Customer Success 89

Customer Success Management SaaS Technical Review 89

SaaStr

DECEMBER 6, 2023

The consumer side is ten times more stressful because you don’t have recurring revenue, and a single change in the platform can alter the entire dynamics of your business model. They get to talk to brand-new businesses in completely different industries all the time. He believes Enterprise software is the most exciting thing.

AI 208

AI Sales Hiring Scale Artificial Intelligence 208