SaaStr

DECEMBER 25, 2023

The deep dive here: And G2’s summary here: In a deeply insightful G2 Reach panel, SaaStr CEO Jason Lemkin moderated an engaging discussion on the current B2B SaaS investing landscape and what we can expect in the years ahead. Deals aren’t any better or easier to get done, but some optimism is back.

B2B 237

B2B Investment Venture Capital Scale 237

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 52

B2B Subscription Payment Features Customer Success 52

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. However, customer insights can help your teams understand all aspects of your B2B partners. What are B2B customer insights?

B2B 93

B2B Underperforming Technical Team B2C Scale 93

Blulogix

MARCH 8, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Unpacking Complexity in B2B Billing In the landscape of B2B commerce, billing complexity isn’t just a buzzword— it’s a significant barrier that companies must navigate to ensure success in the subscription economy.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

Blulogix

MARCH 7, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Why B2B Subscription Billing Is Complex In B2B commerce, the shift toward recurring and subscription billing models has been nothing short of transformational.

Payment Features 52

Payment Features B2B Subscription compliance 52

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 92

Trends Customer Success Machine Learning Artificial Intelligence 92

Blulogix

FEBRUARY 28, 2024

Through each post, we’ve delved into critical topics, including the impact of technological advancements, the importance of regulatory compliance, and the strategic imperatives of data-driven decision-making. Embrace emerging technologies and innovative business models to stay ahead of customer expectations and competitive pressures.

AI Search 52

AI Search Business Innovation B2B 52

Blulogix

DECEMBER 21, 2023

2024 and Beyond: The Future of UBP – Where Usage Takes Flight By BluLogix Team Time get prepared, B2B experts. We’re about to blast off into the future of UBP , where usage-based pricing transforms from a strategic imperative to a foundational force shaping the B2B landscape. This is the magic of AI-powered personalization.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

Blulogix

DECEMBER 27, 2023

UBP: The Theme for 2024 By BluLogix Team With the insights gleaned from this series, it’s clear that UBP is not just a pricing model; it’s a strategic theme that will shape the B2B landscape in 2024 and beyond. Focus on Customer Experience: UBP implementation will go beyond just pricing.

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59

SaaStr

JUNE 8, 2022

When you work in B2B marketing, you don’t often get a great reason to show off your work to your friends and family. B2B marketing has a reputation for being more performance-oriented than brand-oriented. Check it out: This campaign proves that we B2B marketers can be just as creative as anyone when it comes to advertising.

B2B 273

B2B Branding Marketing B2C 273

Blulogix

DECEMBER 19, 2023

Transitioning to UBP: A Roadmap to Success By BluLogix Team Congratulations, B2B trailblazers! You’ve chosen the UBP path, and now it’s time to embark on the exhilarating journey of implementation. To navigate the UBP seas, you need all hands on deck, from sales and marketing to finance and customer success.

AI Search 59

AI Search Subscription Payment Features Finance 59

Totango

NOVEMBER 10, 2023

As a leader in customer success, who’s your friend in the C-suite? Is the customer journey mapping exercise a worthwhile effort? Who owns the customer community for your organization? 2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! We hope so! At Totango Live!

Customer Success 98

Customer Success Construction Customer Lifetime Value Leadership 98

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). Today’s customers demand flexibility, transparency, and a pay -as-you-go experience.

B2B 52

B2B Subscription Payment Features Pricing 52

SaaStr

JANUARY 3, 2023

B2B buyer cycles continue to evolve, and more and more SaaS companies will embrace RevOps to drive profitability. How customers come into the sales funnel, when, where, and how they’re engaged are becoming increasingly digitalized. 73% of digital natives are responsible for B2B decision-making at their companies . Not anymore.

Enterprise 243

Enterprise Sales Sales Funnel Compensation 243

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

Payment Methods 147

Payment Methods B2B Outsourcing Services Payment Services 147

SaaStr

JANUARY 9, 2023

The state of B2B SaaS. We discovered this by first analyzing the changes in the B2B SaaS industry, which stemmed from generational shifts in the following areas: B2B ecosystem. Two decades ago, B2B companies relied on a central figure in the entire company calling the shots on budget and software to invest in.

Social Media 221

Social Media B2C Marketing B2B 221

SaaStr

JANUARY 19, 2022

Vimeo CEO Anjali Sud shares how a pivot from targeting B2C creators to the B2B market put the company on the path to success. Why the Shift to B2B? However, that space was too difficult to dominate, and customer feedback and behavior signals indicated that the B2B market would be the better path. Want more?

B2C 224

B2C B2B Enterprise Leadership 224

SaaStr

JULY 27, 2022

Currently, PayFit serves over 7,000 customers and shows no signs of slowing down. They built their sales funnel in the same fashion to empower customers with autonomous product discovery and conversions. Yet, they needed to work out some challenges to support a fully independent journey (e.g.,

SMB 206

SMB Sales Hiring Scale B2C 206

SaaStr

DECEMBER 13, 2022

SaaStr 539: The Journey to Building a Successful Customer Advisory Board in the Enterprise with Mapistry VP of Customer Experience Maya Colato. SaaStr 519: From B2C to Billions: How Vimeo executed a B2B Pivot that Redefined Their Future with Vimeo CEO Anjali Sud.

Scale 232

Scale B2C B2B Scaling 232

SaaStr

JANUARY 21, 2022

If your organization is seeking growth in a new segment, like B2B—it will be a challenging ride because you’ll be in an unknown space. Now, let’s look at ten learnings that Dorian gathered while scaling Grammarly from a Consumer to an Enterprise brand with B2B offerings. Enter your email below for the latest SaaStr updates.

Scale 222

Scale SMB Enterprise Sales Hiring 222

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

SaaStr

MARCH 31, 2021

According to Statista , 70% of B2B technology vendors use Intent data for prospecting, followed by sales enablement support (53%) and targeting high-value accounts (52%). At Bombora, customer feedback acts as a guiding light when evaluating the true effectiveness of our Intent data solutions. Let’s dive in.

Strategy 161

Strategy B2B Sales Enablement Advertising 161

SaaStr

APRIL 9, 2024

That’s where George’s team spends a lot of time, working with partners in various stages of the AI journey and helping them unlock value from AI. At IBM, they launched Watson X, their approach to an AI and data platform mainly focused on B2B. It’s important when a customer reaches out that they get their questions answered.

AI 244

AI Outsourcing Services Outsourced Development Government 244

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 100

B2B Social Media Market Research Customer Success 100

SaaStr

JUNE 29, 2022

It’s moved beyond its tiniest customers, of an ACV of < $1k, but other than that, it’s going upmarket without giving up its SMB roots. 1m customers are the fastest-growing segment of all. Zendesk has 62,000 customers that pay $1k a year or more, but it’s $1m+ ACV customers are up 65%. in ARR: #1. $1m

SMB 280

SMB Scale B2B Metrics 280

Blulogix

DECEMBER 12, 2023

The Compelling Case for Change By BluLogix Team The B2B subscription landscape whispers of a transformative force – usage-based pricing (UBP). Customers yearn for flexibility, transparency, and a pay-as-you-go ethos. Instead, they’re empowered to take the wheel, paying only for what they use and driving their own value journey.

Pricing 59

Pricing AI Search Subscription Payment Features 59

Subscription Flow

DECEMBER 20, 2023

This is where a great CRM can be of help as it can be your secret weapon for automating tasks, comprehending process bottlenecks, uncovering customer insights, and pinpointing areas for growth. In short, these days, it is not just about keeping track of customer interactions. That functionality rises even further with customization.

Payment Solutions 59

Payment Solutions Payment Services Payments SaaS Payments 59

SaaStr

MAY 19, 2022

Supporting your customers is a crucial component of building a great product. You iterate and develop your products according to your customers’ needs, which first requires you to listen to them. With great product and customer support teams in place, you are ready to do this. Focus on B2B and B2C. Profitability is power.

Development Team Review 259

Development Team Review B2C Compensation Technical Review 259

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. Optimizing your marketing and sales campaigns is nearly hard to do without a thorough understanding of your entire customer journey. What is SaaS customer journey?

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

Blulogix

FEBRUARY 9, 2024

Enhanced Customer Retention: Recurring revenue models foster long-term customer relationships. By continuously delivering value, businesses can maintain a loyal customer base, reducing the costs associated with customer acquisition and maximizing lifetime value.

Revenue 52

Revenue Business compliance B2B 52

Net-Results

MAY 26, 2021

I saw this question over on Quora and thought it would be a great one to answer here on the Net-Results blog. Because for a long while I’ve worked at a B2B SaaS business and a lot of my focus has been on content marketing. The importance of content for customer retention and loyalty. What is content marketing?

Content Marketing 98

Content Marketing B2B Marketing Business 98

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This holistic perspective is essential for tailoring offerings and enhancing customer satisfaction.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

Blulogix

FEBRUARY 22, 2024

While the promise of new horizons is exciting, the journey is fraught with challenges that can test the resilience and adaptability of any business. Customer Adaptation: Encouraging customers to adapt to new billing models or pricing structures requires clear communication and may face initial pushback.

Systems Review 52

Systems Review compliance Technical Review B2B 52

Sales Hacker

NOVEMBER 10, 2023

A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. While the obvious and important way to build and cultivate customer loyalty is to build a product that people love, the reality is that it takes time. ” Rapid recognition of product value → increased customer loyalty. .”

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93