SaaStr

NOVEMBER 4, 2021

The “Rule of 40” is one of the most commonly cited valuation benchmarks in SaaS for both public and private companies. The SaaS “Rule of 40” has gained popularity due to its simplicity, requiring only two common financial metrics to be added together. Research & Development (R&D) % – Below: 29%.

SaaS 317

SaaS Technical Review Benchmarks Azure 317

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. The main reason for the pullback was due to the external shock of hiking interest rates. The past twelve months have been relatively turbulent for Cloud founders. But how do you do it?

Cloud 306

Cloud Payments Software Review Payment Solutions 306

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Intercom, Inc.

DECEMBER 8, 2020

It can help you identify peak times for support requests and ticket creation which can guide your hiring and tech stack decisions to ensure you continue to meet customer demands. When reviewing this metric, remember to consider the nature of the conversations being held. Tickets completed.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

User Pilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. But how does your business fare against these product metrics benchmarks? Let’s explore our product metrics benchmark and learn: What NPS is and why it’s important for SaaS businesses. You can download our product metrics benchmarks here.

Benchmarks 105

Benchmarks Healthcare Technical Review Scale 105

Buffer Resources

AUGUST 7, 2024

  A lot of them are “done for you,” with application processes, teams, and technology sorting the most ideal partners for you.   Since influencer marketing is fairly new to our team, our desired outcome was to see what was possible with this kind of marketing and set a benchmark to build off.

Social Media 111

Social Media Compensation Technical Review Branding 111

Buffer Resources

NOVEMBER 7, 2024

Technology Customers & awareness 3.1. The best place to dig through employee reviews is Glassdoor. Here’s an example of a Glassdoor company review of Bonobos. What kind of technology are they using to build it? Technology Competitors’ technology is an important aspect to assess for tech companies.

Social Media 122

Social Media Underperforming Technical Team Technical Review Sales Hiring 122

Chart Mogul

DECEMBER 18, 2024

After the ZIRP-fueled 12-year tech bull run and the sobering crash of 2022, our industry has evolved and 2025 is shaping up to be the continuation of this new chapter for SaaS. This milestone also places me in a fairly small minority within the tech industry someone who has had the exact same job title for more than a decade!

Technical Review 52

Technical Review Benchmarks Innovation Churn 52

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Totango

SEPTEMBER 6, 2022

How to Make Quarterly Business Reviews Count. A quarterly business review (QBR) gives you four opportunities per year to showcase the value your product delivers to customers. Key performance indicators play a crucial role in assessing current value and setting future goals and benchmarks. What Is a QBR? What Is a QBR?

Technical Review 113

Technical Review Software Review Business Scale 113

The Angel VC

NOVEMBER 18, 2017

Notes The numbers in the model reflect what I think is market and fair based on the data points that we have and some industry benchmarks that we were able to get. This looked odd to me, and maybe the difference is due to the fact that the study is three years old. If you want to find out the ratios for other cities, take a look.

Technical Review 279

Technical Review Compensation Company Culture Benchmarks 279

User Pilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

FastSpring

JANUARY 31, 2023

payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Finally, we share several customer reviews and case studies for each solution. Plus, using multiple payment gateways solves most failed payment issues that are due to network errors.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

ChurnZero

APRIL 11, 2025

Is your onboarding process a well-oiled machine of timely tasks and thresholds, until a customer gets stuck with no clear steps for collecting or reviewing feedback? 2: Is your onboarding process a framework or a free-for-all? Action items: Establish onboarding thresholds or milestones that estimate how long a task or set of tasks will take.

Onboarding 86

Onboarding Strategy Technical Review Customer Lifetime Value 86

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Last year, Intercom, Klaus, and Support Driven partnered to publish the first-ever support quality benchmark report with the goal of uncovering what good results in customer service actually look like.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. And it culminates in leveraging that understanding to find and deploy the right technology. Identify your training technology requirements. Today, not much has changed.

Investment 120

Investment Technical Review Underperforming Technical Team Artificial Intelligence 120

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. This includes the business environment, any ongoing issues, industry understanding and benchmarking, etc. Basically, anything that ruins the user experience.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

How To Buy Saas

JUNE 10, 2025

We based our choices on criteria like ease of use, innovation, performance, customer reviews, and value for money. For example, we looked at benchmark tests (e.g. Google Gemini’s math prowess), expert reviews, and aggregate user feedback (e.g. User Feedback: High ratings and positive reviews from sites like G2 and Capterra (e.g.

AI Search 50

AI Search AI Artificial Intelligence Software Review 50

Buffer Resources

OCTOBER 28, 2024

Think of this as your cheat sheet for building a powerful marketing tech stack on a budget. The good stuff: Monitor mentions of your brand, competitors, or relevant keywords across social media, review sites, and the entire web. Audit your site to identify and fix technical SEO issues. Paid plans start at $15/month.

Social Media 105

Social Media AI Search Marketing Business 105

Neil Patel

SEPTEMBER 8, 2020

Organic traffic: This includes traffic from your search engine rankings, online reviews, direct visits, and other earned sources. Number of new reviews: With “near me” searches, a review rating increase of 0.1 Great reviews make everything better. This helps your agency establish benchmarks for your campaign.

Technical Review 136

Technical Review Sales Hiring Software Review Mobile 136

OPEXEngine

OCTOBER 7, 2020

Reviewing 2020 is a necessary basis for any planning process, as most plans build off the current year. Then, Q2 was when most companies felt the initial real impact of economic and spending changes due to the pandemic, and everyone went remote. Q3 is, for many US tech companies, when we started experiencing the “new normal.”

Trends 96

Trends Technical Review Headcount SaaS 96

Neil Patel

JUNE 8, 2021

However, products have higher prices due to the commissions paid to intermediaries. Distributors sell, store, and offer technical support to retailers and wholesalers. To those who sell tech and software , the internet itself works as the intermediary of the distribution channel. Benchmarking. Project Review.

Technical Review 130

Technical Review Sales Hiring Transportation Software Review 130

Unbounce

JUNE 17, 2021

Let’s say you’ve personally bought less from leisure and events brands lately due to the pandemic, so you figure they would have a lower landing page conversion rate in 2021. According to the Conversion Benchmark Report , though, it turns out that the rate still managed to go from a 4.7% You could miss out on essential data , for one.

Technical Review 128

Technical Review Management Artificial Intelligence Machine Learning 128

Neil Patel

SEPTEMBER 30, 2020

Due to the competitive digital landscape , business owners need to chalk out entire outlines, strategies, and implementation within weeks – or even days. Keeping this in mind, digital strategy consulting can help you recognize new technologies and services suitable for your platform. Sadly, this isn’t the case anymore.

Consulting 131

Consulting Strategy Technical Review Underperforming Technical Team 131

Unbounce

NOVEMBER 5, 2020

For more insights on ecommerce landing pages, see the 2020 Conversion Benchmark Report. One of the biggest takeaways from the 2020 Conversion Benchmark Report is that the best-converting ecommerce landing pages keep it short and sweet. Display customer reviews for social proof. Amazon excels in the review space.

Scale 144

Scale Marketing Merchant Services Social Media 144

Sales Hacker

JULY 26, 2021

Other examples of technology that make it easier than ever to connect include calendar and scheduling platforms. What all these examples have in common is that they use technology to simplify processes, thus adapting to a world that expects a more simple solution. The right sales tech stack. Step 2: Select the appropriate event.

Technical Review 130

Technical Review Sales Software Review Social Media 130

Sales Hacker

JUNE 6, 2025

Leaders need to rethink how to balance technology adoption with the need to cultivate the human skills that drive high performance in sales. Then, AI scores or simulates those tasks against the benchmark, reinforcing human judgment. Review human vs. AI side-by-side to train judgment. Let’s get into it.

AI Search 53

AI Search Scale AI Outsourcing Services 53

Totango

OCTOBER 7, 2021

Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. After specific product adoption benchmarks have been achieved. Review Escalations Communication. Monitor Product Review Websites. Reviews provide another important feedback resource.

Software Review 108

Software Review Technical Review Interviewing Benchmarks 108

Sales Hacker

JULY 28, 2021

This is where a targeted forecasting tool can provide huge value as part of your sales tech stack. This allows you to benchmark for future projections. Bring in your Marketing Ops and Sales Ops leads or your RevOps team to ensure your plans align with their policies and tech stack. Sales forecasting best practices. Dependencies.

Forecasting 129

Forecasting Scale Sales Hiring Sales 129

Andreessen Horowitz

MARCH 21, 2024

In the near term, leaders are still rolling out this tech and figuring out the best metrics to use to quantify returns, but over the next 2 to 3 years ROI will be increasingly important. Implementing and scaling generative AI requires the right technical talent, which currently isn’t in-house for many enterprises.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

Neil Patel

OCTOBER 24, 2020

Let’s start by reviewing how you can find the best consultant for your company. Additionally, they should have applicable certifications and technical knowledge. This includes: Questions about your current benchmarks , segment objectives, and overall goals. Reviewing the Final Game Plan. IT Consultants.

Consulting 139

Consulting Sales Hiring Technical Review Sales Recruiting 139

Intercom, Inc.

SEPTEMBER 17, 2020

Did you feel that it was just integral to being at the heart of the tech industry? How do you think that this anonymity or transparency that Blind and other organizations offer can support positive change within the tech industry? After Glassdoor came out, people started writing reviews about companies.

Technical Review 210

Technical Review Company Culture Sales Hiring Business Model 210

Totango

DECEMBER 20, 2023

Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category. With our last tool, everything was complicated, overly technical, and buggy.

Software Review 115

Software Review Technical Review User Experience Benchmarks 115

Unbounce

JULY 6, 2021

According to the 2021 Conversion Benchmark Report , the median conversion rates for landing pages range from 2.4% Social proof/reviews. Social proof comes in many forms, including brand associations, reviews, and media features. Since you’re new to the game, you’ll have to build credibility ASAP.

Startup 142

Startup Software Review Technical Review Branding 142

Neil Patel

MAY 4, 2021

New advancements in cloud computing technology have made remote, cloud-based data storage and management easier to use and more accessible. Unlike SaaS, which has been popular for the last decade, DaaS has only recently seen widespread adoption, primarily due to advancements in cloud computing technology.

Marketplace as a Service 88

Marketplace as a Service Data Technical Review Marketing 88

User Pilot

MARCH 27, 2025

While Appcues was one of the very first tools to emerge in the scene and a benchmark of innovation for a while, there are some areas that it hasnt quite kept up with. After the initial setup, even most non-technical team members can build flows using the visual editor without any developer support. Well, thats the question.

Mobile 65

Mobile Pricing Technical Review Software Review 65