SaaStr

JULY 18, 2022

As a result, the company more often foregrounds its mission, which they stress in every part of the hiring process, from the initial job descriptions to the interview to the onboarding process. What professional benchmarks do your employees need to know to ensure they’re in the right place? Career Growth.

CTO Coach 234

CTO Coach CTO Hire New CTO CTO 234

OpenView Labs

MARCH 8, 2021

For many folks in leadership positions, the answer might be… asking job candidates good questions. Onboarding. 5 Common Gaps in Sales Onboarding: Trish Bertuzzi on a Better Way to Ramp Up New Hires. Common Mistakes Made When Onboarding Salespeople. Common Mistakes Made When Onboarding Salespeople.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Sales Hacker

DECEMBER 20, 2021

And for 90% of customers, businesses are failing at onboarding. Don’t overly rely on benchmarks. Are you putting too much stock in your benchmarks? As such, while benchmarking can be a valuable comparative evaluation tool, it does not account for the characteristics and requirements that are unique to your business.

Investment 94

Investment Technical Review Underperforming Technical Team Scale 94

User Pilot

MARCH 23, 2022

Then we’ll look at some benchmarks of what a good response rate is and the best practices to follow for optimal results. The 2022 NPS benchmark for SaaS is 41. NPS benchmarks. NPS benchmarks vary from industry to industry. The benchmark for SaaS is higher, though. After completing primary onboarding.

Scale 98

Scale SaaS Software Review Benchmarks 98

Neil Patel

AUGUST 28, 2020

Thus, to choose and onboard an SEO agency that’s right for you, you must: Know your business destination (your goals), and What you want to achieve when you get there (your desired outcomes). From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. As part of the reset, sales enablement leadership will develop a strategy, mission and goals that are aligned with the sales organisation.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

User Pilot

MARCH 19, 2024

Userpilot can help you announce new features , onboard users, collect feedback, and analyze their performance. Improve collaboration between key stakeholders Feedback collection is not limited to users but also internal stakeholders, like the leadership or other teams. Book the demo to find out more!

Software Development 105

Software Development Scale Development Benchmarks 105

FastSpring

SEPTEMBER 16, 2022

Whether you’re a SaaS marketer trying to improve your SEO by region, a people and culture director concerned with international onboarding and in-person meetups, or a SaaS founder looking for tips on selling into specific countries, having easy access to the people that an international community provides makes “going global” a lot easier.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

ChurnZero

SEPTEMBER 4, 2020

Use automation to trigger emails with helpful content based on where the customer is in their lifecycle , including onboarding, adoption, renewal, and expansion. Or automate a task and email to schedule an executive review so you can showcase the team’s gains to leadership and sponsors. . .

Customer Success 87

Customer Success Engagement Technical Review Onboarding 87

ChurnZero

JUNE 17, 2022

Onboarding sets the tone for a customer’s entire lifecycle. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. But how do you know if your onboarding tactics are working? Onboarding metrics serve two main purposes. Episode highlights.

Onboarding 98

Onboarding Metrics SaaS Engagement 98

BetterCloud

MARCH 22, 2023

There’s a pressing need for more efficient onboarding , offboarding , and help desk ticket resolution. For example, our data team built the BetterCloud Benchmarking Assessment. It ensures their SaaS environments are secure and empowers employees to be productive, while enabling IT to automate work and do more with less.

Finance 52

Finance Benchmarks Cloud SaaS 52

Neil Patel

OCTOBER 24, 2020

Onboarding Process. During onboarding, make sure you maintain open dialogue to make the process smooth and fuss-free. This includes: Questions about your current benchmarks , segment objectives, and overall goals. What to Expect When Working with a Consultant. Role Clarification. IT Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

ChurnZero

JUNE 17, 2022

Onboarding sets the tone for a customer’s entire lifecycle. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. But how do you know if your onboarding tactics are working? Onboarding metrics serve two main purposes. Episode highlights.

Onboarding 52

Onboarding Metrics SaaS Engagement 52

SmartKarrot

AUGUST 29, 2022

Ensure a successful and robust onboarding experience for all new customers. Coordinate with Human Resources to hire, onboard, train, and retain new call center agents as required to meet department goals. Develop and expand customer accounts by driving product usage and increasing the user base in customer accounts.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

SmartKarrot

MARCH 9, 2023

Work directly with our leadership in Sales, Engineering, Product, and Support to engage current customers in defining goals and success criteria and using our product features to help them be met. Establish a weekly management system to monitor advancement against important benchmarks and KPIs.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

SaaStr

FEBRUARY 14, 2024

You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023.

Customer Success 243

Customer Success Sales Hiring Scale AI 243

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

ChurnZero

MARCH 12, 2021

What you don’t want to do, especially if you have a lengthy onboarding process, is step in as the CSM at the end of the onboarding process. If your onboarding was one or two months, it’s already too late to hang onto that relationship and you’re going to have to rebuild it again from scratch which is harder.

Sales Hiring 59

Sales Hiring Churn Onboarding Pricing 59

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. Provide visibility to other cross-functional leadership teams on progress and key metrics.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

ChurnZero

NOVEMBER 22, 2021

In this article, we cover: Budgeting Benchmarks: Do They Cause More Harm than Good? This article is adapted from an in-person workshop presented by Kristen Hayer , Founder and CEO of The Success League , at BIG RYG , ChurnZero’s annual Customer Success leadership summit. Budgeting Benchmarks: Do They Cause More Harm than Good?

Customer Success 98

Customer Success Sales Hiring Headcount Benchmarks 98

OpenView Labs

JULY 8, 2019

I put together a survey and collected a lot of feedback, then we pulled company leadership together and locked ourselves in a room for a couple days. First, we developed and documented a pricing philosophy that helped not only center us as a team, but also made it easier for us to onboard new employees who needed to get up to speed fast.

Pricing 61

Pricing Sales Hiring Underperforming Technical Team SaaS 61

OPEXEngine

JANUARY 14, 2020

The GEI efficiency Index is the Sales and Marketing cost (plus any unreimbursed direct onboarding costs) to add one dollar of Annual Contract Value (or Annual Recurring Revenue) of SaaS revenue. The Value of Market Leadership. As long as the Recurring Profits Margin is positive, these margins can be invested in revenue growth.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

SaaStr

AUGUST 9, 2021

Instead, he suggests building a sales enablement team with onboarding, playbooks, boot camps and continuing education, especially as the product evolves. If you don’t have the proper security and legal benchmarks in place, you can drastically slow down your sales process. Stop Selling Like a Startup. Pick Your Lane.

Scale 265

Scale Sales Hiring Enterprise Compensation 265

SmartKarrot

AUGUST 3, 2021

Provide product training & education, ensure successful onboarding, deployment, answer inbound questions, serve as a point of escalation for the support team and bring context to technical issues when appropriate. Constant benchmarking of Customer data against competition.

Customer Success 10

Customer Success Benchmarks Leadership Customer Support 10

SmartKarrot

JULY 20, 2020

Apply here: [link] Role: Customer Success Manager Location: Melbourne, Australia Organization: HeadSpin As a Customer Success Manager, you will be responsible for providing world-class post-sales account leadership to their client base. Ensure onboarding, user adoption, retention and overall success.

Customer Success 10

Customer Success SMB Software Review Benchmarks 10

SmartKarrot

APRIL 26, 2021

Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Loloi leadership team. Develop client-specific strategies that maximize ROI while leveraging insights, benchmarks, customer journey design, and other best practices in eCommerce marketing for our diverse client base.

Customer Success 10

Customer Success Outsourced Development Technical Review Benchmarks 10

SmartKarrot

AUGUST 5, 2022

While online automated customer success playbooks that encourage customers to launch the software, participate in QBRs, identify risk, plan for renewals, and gain access to leadership to support expansion selling are unquestionably crucial, they do not add any value for the customers themselves. Divide users by persona.

Scale 10

Scale Scaling Technical Review Business 10

OpenView Labs

JUNE 15, 2020

New sales teams might not yet have benchmarks, but that’s not a reason to be vague about your expectations for results. More posts on remote leadership. Use This Onboarding Checklist. And when everyone is working apart from each other, it’s important to get together—selling is a team sport! Together you’ll make it work.

Scale 54

Scale Sales Hiring Sales Communication 54

Sales Hacker

JUNE 23, 2020

That’s where they start getting onboarded. I’ve always sort of been told that onboarding is the most important phase, because that’s when you set them up to be successful. The adoption phase, which is the red-hot, most important phase in the customer journey, is when the customer has actually started using it.

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

Totango

MAY 7, 2024

If Sales over-promises what the customer can achieve with your product, then CS has been set up to fail when it comes to onboarding. That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. Use your words Talk to each other! This doesn’t just provide a useful shared goal.

Strategy 97

Strategy Sales Customer Lifetime Value Retention 97

ChurnZero

JANUARY 26, 2021

Next are the day-to-day leadership contacts. Joint Success Planning can help you help your stakeholders look like rock stars inside of their companies and in front of leadership. Onboard 100% of Central Region field managers to the product by August 30. . Increase new team member onboarding rate from 80% to 90% by December 31.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

NOVEMBER 29, 2023

You can use the insights to highlight the relevant features to the right users in your marketing resources while optimizing your onboarding to improve the discovery of the least popular features. This is essential to establish your authority and secure the leadership buy-in for new product initiatives. Userpilot integrations.

Software Review 105

Software Review Technical Review Forecasting Trends 105

Sales Hacker

AUGUST 25, 2023

Changed the name, and then when they did all their benchmark searching of how much they should pay people, I got to pay them a lot more.” Mark’s pro tip: “Make sure you have the right leadership team in place that can help support less experienced sellers in more complex deal cycles. So that was a little hack on my end.

Sales Hiring 52

Sales Hiring Systems Review Cloud Onboarding 52

SaaStr

JULY 30, 2020

How do the best onboard their sales reps? How can sales calls be used for new rep onboarding? Peter Kazanjy: Most of the literature is really for existing sales leadership or sales professionals, but not for people who have never sold before. ” “Oh, that’s where I stopped selling and I onboarded two reps.”

Part-Time VPE 203

Part-Time VPE Scale Sales Recruiting Sales Hiring 203

SmartKarrot

JULY 14, 2022

Active involvement with the KPIs and benchmarks, making recommendations for monitoring, analysis and improvement of them. Predictively identify and reduce any risks to product adoption, usage, and/or renewal, working with Senior Leadership where needed. Oversee team culture building and performance management (e.g.

Customer Success 3

Customer Success Sales Hiring Software Review Education 3

SaaStr

AUGUST 28, 2020

How does lead management and onboarding alter the question of sales ops vs revenue ops? Customer success operations might be more of that one to one, or one to a few alignment and assignment for onboarding and ongoing support. When thinking about sales ops vs revenue ops, what are the 4 key points to consider for founders?

Scale 159

Scale Sales Hiring Sales Technical Advisors 159

OpenView Labs

JANUARY 14, 2020

This is a living guide and will be updated as we find new thought leadership about Product Led Growth. Metrics and Benchmarks. Users don’t want to have to sit through hours of product onboarding or training videos to get started. SaaS product tour trends: How great companies onboard users in 2018. Metrics and Benchmarks.

Scale 62

Scale Benchmarks User Experience B2B 62