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How we approach remote employee onboarding at Intercom

Intercom, Inc.

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. Our remote onboarding program has come a long way since then.

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Management coach Lara Hogan on perfecting the leadership craft

Intercom, Inc.

Lara Hogan is an author, public speaker, and coach on management and leadership. And even these very, very experienced leadership rooms are mind blown by the idea that maybe offering their advice or perspective is not the most helpful thing for somebody. Leadership hats. And the book was born. ” Lara: Absolutely.

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Successful employee onboarding should focus on culture

Intercom, Inc.

Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have to check off your list, but it’s easy to forget that things which are second nature to you are totally new and unknown to someone that’s just started. The disadvantages of the usual onboarding process.

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6 Tips to Improve Customer Onboarding

ChurnZero

6 Tips to Improve Customer Onboarding. The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. When you’re ready to improve customer onboarding , then follow our six tips to enhance the most influential phase of your customer’s journey.

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How to Scale Go-to-Market Through IPO with ICONIQ Growth’s General Partners

SaaStr

There’s also a management and leadership layer to enable and coach individual contributors. That’s why getting the right leadership in place is so important. So, companies build out enablement to train and onboard salespeople with the right content and playbooks to drive an effective process and improve numbers.

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Reddit’s Nick Caldwell on engineering leadership

Intercom, Inc.

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more.

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4 Ways to Speed Up New SaaS User Onboarding

Totango

Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward.