User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

SaaStr

SEPTEMBER 17, 2020

That’s the benchmark we are looking for.”. Finally, I had a Zoom interview with JFrog’s Yoav Landman, who is the co-founder and CTO, and Jacob Shulman, who is the CFO. The post JFrog IPO: Lessons For Entrepreneurs appeared first on SaaStr.

New CTO 285

New CTO CTO Benchmarks Consulting 285

SaaStr

JULY 18, 2022

As a result, the company more often foregrounds its mission, which they stress in every part of the hiring process, from the initial job descriptions to the interview to the onboarding process. And finally, Notion conducts a “craft and value” interview, in which they determine if the applicant’s past work aligns with Notion’s values. . #2.

CTO Coach 276

CTO Coach CTO Hire New CTO Engineering 276

Tom Tunguz

SEPTEMBER 4, 2024

Some teams will want to benchmark systems in parallel to determine the relative performance. We’re hosting an event on the evening of Sep 10th in San Francisco to interview leaders in the space moderated by Dave Morse, former CRO at Hebbia & VPS/VPCS at ScaleAI to talk about some of these questions.

AI 196

AI VPCs (Virtual Private Cloud) Benchmarks Interviewing 196

SaaStr

OCTOBER 3, 2022

To this end, their hiring journey—from sourcing to interviewing to offering—should be as seamless as possible. These benchmarks should be well-defined. Optimize the hiring process to keep up with growth. The hiring process is typically a candidate’s first experience with the company. No one should be surprised!

Scale 275

Scale Sales Hiring Sales Recruiting Scaling 275

Tom Tunguz

JULY 20, 2014

In fact, I found only two books: a textbook on private equity and venture capital by HBS professor Joshua Lerner, and an out-of-print collection of 32 VC interviews called “ Done Deals ,” published in September 2000. Bob Kagle, Benchmark. I bought a second-hand copy on Amazon and read it cover to cover.

Interviewing 100

Interviewing Venture Capital Banking Benchmarks 100

Tom Tunguz

APRIL 3, 2023

I study them, benchmark them, analyze them, interview their leaders to understand their mechanics & share what I’ve learned on this blog. I’m thrilled to announce the debut of Theory Ventures & our first fund of $230m. I’ve spent my career as a student of startups.

Artificial Intelligence 177

Artificial Intelligence Machine Learning Blockchain Benchmarks 177

User Pilot

JUNE 16, 2024

Looking for reliable metrics benchmarks to gauge your product performance and inform your decisions? That’s what you can find in Userpilot’s Product Metrics Benchmark Report. Why should product teams read this benchmark report? We also share 6 key insights for product managers that we found particularly interesting.

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

Buffer Resources

AUGUST 7, 2024

They often feature interviews or articles about key influencers.   Since influencer marketing is fairly new to our team, our desired outcome was to see what was possible with this kind of marketing and set a benchmark to build off. These often highlight up-and-coming influencers.

Social Media 110

Social Media Compensation Technical Review Branding 110

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Last year, Intercom, Klaus, and Support Driven partnered to publish the first-ever support quality benchmark report with the goal of uncovering what good results in customer service actually look like.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

The Angel VC

SEPTEMBER 16, 2014

In a Wall Street Journal interview that was published yesterday, Bill Gurley , General Partner at Benchmark and one of the smartest and most successful VCs of all time, said that the current environment reminds him of the tech bubble of the late 1990s: “Every incremental day that goes past I have this feeling a little bit more.

Venture Capital 167

Venture Capital Interviewing Startup Benchmarks 167

Valuize Consulting

DECEMBER 7, 2021

Q: When we talk about benchmarks for sizing an CS organization, we often get asked about ideal CSM ratios. Listen to Stephen’s full interview on the Customer Valuecast podcast for an in-depth look at how you can staff and scale a world-class Customer Success Organization and deliver market-leading growth.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Sales Hacker

DECEMBER 9, 2021

I spent the past two years interviewing best-in-class sales team to uncover unique approaches that work. GTMP conducted the formal interview, and the Conde Nast team had 15 minutes of direct interaction and discovery with each prospect. Benchmarking. Interview your prospect’s executives and promote their podcasts.

Innovation 122

Innovation Development Marketplace as a Service Business 122

Kellblog

AUGUST 2, 2024

We ended up not duplicating Car Talk’s radio call-in format, and unlike many podcasts, we’ve also chosen not to center the podcast around guest interviews. Instead, we talk — some might say bicker — for about 20 minutes roughly every week about SaaS metrics, benchmarks, and reports.

SaaS 110

SaaS Consulting Benchmarks Forecasting 110

Totango

OCTOBER 7, 2021

After specific product adoption benchmarks have been achieved. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews. An advantage of interviews is that you can ask a flexible range of questions, giving customers more freedom to express their sentiments.

Software Review 108

Software Review Technical Review Interviewing Benchmarks 108

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

OCTOBER 2, 2023

You can improve user onboarding with generative research by conducting interviews, usability testing, and user journey mapping to uncover issues. You can use exit interviews and surveys for generative research to improve customer churn by uncovering issues. User interviews further elevate the depth of these insights.

Benchmarks 105

Benchmarks Interviewing Innovation Onboarding 105

OPEXEngine

SEPTEMBER 15, 2021

OPEXEngine provides SaaS and Software companies with comprehensive and accurate analytics and benchmarks to help executives understand and improve operational performance. Investors and software company management need high quality and neutral benchmarks to assess their operational performance, reduce risk and improve efficiency.

Software Review 52

Software Review Benchmarks Technical Review Development Team Review 52

Tom Tunguz

MARCH 30, 2016

Underneath my desk, I kept a server that used data from the Google crawler to benchmark AdSense’s market share relative to our key competitor, Yahoo’s Publisher Network. We interviewed many of the top startups in their industries and share our understanding and learning from those interviews and our own experiences.

Data 100

Data Interviewing Data Analysis Benchmarks 100

CustomerSuccessBox

OCTOBER 31, 2021

At CustomerSuccessBox, thought of interviewing Customer Success leaders to understand their perspective of Quarter Business Review. Reporting, analytics, benchmarking, time/cost savings analysis, are all ways to do that demonstration without dragging them into a live meeting every 3 months. Nor should they need to.

Interviewing 52

Interviewing Technical Review Benchmarks Customer Success 52

Buffer Resources

JANUARY 19, 2024

So, our emails often talk about the science of good skincare, address trends and debunk myths, and interview inspired individuals on thoughtful topics, all of which makes great email content.   When we started building our email program, we drew a line in the sand showing where our engagement metrics were sitting and then got to testing.

Marketing 127

Marketing Benchmarks Social Media Retention 127

User Pilot

JULY 9, 2024

Benchmark your performance against industry standards and competitors to assess the effectiveness of your customer experience strategies and identify areas for improvement. Interviews and focus groups (to gather qualitative data on how to improve the customer experience). Userpilot’s 2024 Product Metrics Benchmark Report.

Strategy 111

Strategy Management Benchmarks Onboarding 111

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

InsightSquared

NOVEMBER 5, 2018

There are three lenses to look through: Are any of my metrics off in comparison to the benchmark? Benchmark: 25% * 95% * 30% = 7.1%. SaaS benchmark should hover around 95%, not including upsell/cross-sell which should bring it up over 100%. . # of days from opp creation to close). Have any of my metrics changed over time?

Revenue 94

Revenue Benchmarks Sales Funnel Education 94

OpenView Labs

MARCH 8, 2021

Conducting interviews. What Interviewing 600+ Sales Reps Taught Me About Team Building. Loom’s Peter Prowitt shares the biggest mistakes to avoid if you’re interviewing for a sales position. 14 SaaS Leaders Share Their Favorite Interview Questions. 20 of the Best Interview Questions for Sales Hires.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

User Pilot

AUGUST 30, 2024

User interviews : One-on-one conversations for qualitative insights. A wide range of tools are available for market research, including Userpilot for in-app surveys and user behavior analysis , SurveyMonkey for email surveys, Hotjar for user interviews and heatmaps, and Google Analytics for web analytics. What is market research?

Market Research 101

Market Research Marketing Strategy Underperforming Technical Team 101

User Pilot

SEPTEMBER 16, 2024

Conduct market research using surveys, behavioral data, interviews, and industry analysis to identify new growth opportunities. One-on-one interviews : Interview potential customers from your target market to gain qualitative insights into their specific needs, challenges, and expectations.

Development 105

Development Strategy Marketing Technical Review 105

Andreessen Horowitz

MARCH 21, 2024

In interviews, nearly 60% of AI leaders noted that they were interested in increasing open source usage or switching when fine-tuned open source models roughly matched performance of closed-source models. We estimate the market share in 2023 was 80%–90% closed source, with the majority of share going to OpenAI.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

SaaStr

SEPTEMBER 17, 2019

From the recruitment process and how we think about marketing to candidates, and also every single time we bring in someone for an interview, we have to protect the culture and also be very mindful that we should scale it accordingly, and be very inclusive. You had one person that was responsible for hiring or interviewing for culture.

Data 136

Data Scale Interviewing Churn 136

Sales Hacker

APRIL 20, 2020

The adjusted benchmarks that will gauge success. For some, benchmarks become bitter, but necessary pills to swallow as mitigating financial damage may override plans for growth. Ground-level interviews with customers and prospects. Sales reps can survey or interview customers to determine how their operations have changed.

Strategy 93

Strategy Technical Review Sales Marketing 93

Unbounce

JUNE 23, 2020

And then there’s competitor pricing—software providers using the price of similar products as a benchmark for their own. Enter value-based pricing , which is all about understanding the quantifiable benefit of a product to the market (usually through a ton of research and customer interviews) and setting a price based on that value.

Pricing 120

Pricing Scale Artificial Intelligence Machine Learning 120

User Pilot

OCTOBER 20, 2022

You should also incentivize customers to take part in surveys, interview loyal customers , and replicate their journey for others. NPS benchmarks. The image below shows the NPS benchmarks for several industries. NPS benchmarks according to industry. Incentivize users to attend one-on-one interviews.

Strategy 98

Strategy Software Review SaaS Customer Lifetime Value 98

Totango

OCTOBER 7, 2021

After specific product adoption benchmarks have been achieved. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews. An advantage of interviews is that you can ask a flexible range of questions, giving customers more freedom to express their sentiments.

Software Review 74

Software Review Technical Review Interviewing Benchmarks 74

User Pilot

APRIL 29, 2022

To provide the best customer support, look for this set of skills when interviewing a customer onboarding specialist — empathy, good communication skills, problem-solving skills, and patience. Separate your best applicants by role-playing angry and non-savvy customers during the interview process. industry benchmark.

Onboarding 98

Onboarding Underperforming Technical Team Benchmarks Interviewing 98

Sales Hacker

MAY 28, 2019

Plus, we’ve hooked up some exclusive interviews with the speakers! You can follow me on LinkedIn to see my exclusive interviews with some of the speakers. Interviews with Speakers! I’m not going to spoil it all here, but Sales Hacker will also be sharing exclusive interviews with some of the speakers.

Sales Recruiting 14

Sales Recruiting Sales Hiring Scale Sales 14

Buffer Resources

JANUARY 19, 2024

So, our emails often talk about the science of good skincare, address trends and debunk myths, and interview inspired individuals on thoughtful topics, all of which makes great email content.   When we started building our email program, we drew a line in the sand showing where our engagement metrics were sitting and then got to testing.

Marketing 103

Marketing Benchmarks Social Media Retention 103