ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . Use Benchmarks At the Start of the Budgeting Process.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

Baremetrics

MARCH 23, 2021

When looking at metrics and benchmarks for SaaS companies , the quality of their landing page is a big part of what starts people moving down the sales funnel. Other concerns affect these rates of conversion as well and studying all of them with the proper benchmarks in place; makes it easier for every company to succeed.

Benchmarks 75

Benchmarks SaaS Social Media Sales Funnel 75

OpenView Labs

NOVEMBER 18, 2021

Today we released our fifth annual Financial & Operating Benchmarks Survey (formerly known as Expansion SaaS Benchmarks). It comes down to whether or not the company continues to execute against large and growing market opportunities, prioritizes business models built for rapid growth (i.e.

VP of Engineering 64

VP of Engineering Benchmarks Sales Hiring B2B 64

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

OPEXEngine

JUNE 4, 2020

Last week we published the most recent SaaS & Software benchmarks in our platform used by companies in their FP&A analyses for management, boards and investors. In the 2020 Benchmarks, we added a number of new benchmarks around compensation expense, plus, a measure of the SaaS Cash Conversion Rate, popularized by Bessemer.

Benchmarks 45

Benchmarks SaaS Technical Review Software Review 45

User Pilot

NOVEMBER 27, 2023

The entire business model of SaaS companies is built around retaining customers for the long run, thus increasing customer lifetime value and monthly recurring revenue. Recurly ’s breakdown of churn rate by industry. What is the customer retention rate? How to calculate the retention rate?

Churn 79

Churn Retention Benchmarks Customer Lifetime Value 79

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 245

Cloud Payments Software Review Payment Solutions 245

OPEXEngine

DECEMBER 17, 2019

My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. The Value of Benchmarking. Using current benchmarks, you’ll typically see that the mean gross margin for SaaS companies seems to coalesce around 77%.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Brian Balfour

MARCH 21, 2017

Most growth communities, forums, and email lists will inevitably have that thread that goes: “Hey, what are the benchmarks everyone’s seeing for X?” I constantly find people seeking out benchmarks or pointing to benchmarks, and we’ve all been there -- who doesn’t want some normalizing data to understand whether we’re on track or not?

Benchmarks 40

Benchmarks Business Model Acquisition Subscription 40

SaaStr

SEPTEMBER 23, 2022

To illustrate the turbulence, consider the following metrics: The BVP NASDAQ Emerging Cloud Index (the public benchmark of software performance) has contracted by more than 40%. VC funding has decreased 23% quarter-over-quarter in Q2 of this year. Currently, the cloud technology industry has reached about $495 billion.

Cloud 235

Cloud Trends Benchmarks Business Model 235

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

SaaStr

NOVEMBER 30, 2023

The four stages of growth are: Early stage Early growth Growth Pre-IPO Each of those stages has key GTM milestones, benchmarks, and team-building strategies that allow you to grow effectively. Companies are still growing but are looking to do more with less and move the business model to more of an IPO business model.

Scale 233

Scale Sales Hiring Scaling Outsourced Development 233

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Adopting product led growth means embracing the End User Era.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

SaaStr

SEPTEMBER 17, 2020

That’s the benchmark we are looking for.”. If the PLG strategy is implemented well with a quick time to value, the cost of acquiring new customers and upselling the customers provides for a very efficient business model.”.

New CTO 206

New CTO CTO Benchmarks Consulting 206

OPEXEngine

FEBRUARY 23, 2022

Like the benchmarking of any key metric, you will drive operational efficiency and better use of your resources, when you see the variance between your company and your peers at the same stage and with a similar business model.

Scale 52

Scale Benchmarks Marketing Sales 52

Totango

DECEMBER 20, 2023

Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Software Review 108

Software Review Technical Review User Experience Enterprise 108

OPEXEngine

AUGUST 23, 2022

Lauren and Rob shared a range of benchmarks that executive management should consider to accurately assess R&D ROI and resource allocations. . R&D Spend as a % of Revenue Benchmarks. Top R&D KPIs Every SaaS Company Should Track & Benchmark. Source: 2022 OPEXEngine BenchmarkEngine™.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

OPEXEngine

JUNE 9, 2021

Comparing current benchmarks to pre-COVID-19 benchmarks. The results are in and we’ve published the latest benchmarks incorporating 2020 actuals in our platform. SaaS Revenue Growth Benchmarks Didn’t Change A Lot, Except for Zoom and Early Stage Companies. Remember this time, a year ago? in 2019 to 98% in 2020.

SaaS 52

SaaS Benchmarks Travel Entertainment 52

Andreessen Horowitz

AUGUST 22, 2023

Investors often use 3x LTV:CAC as a rough benchmark of a consumer company’s financial health. Relative to enterprise companies, consumer companies have a wider range of business models (e.g., For more on metrics and benchmarks for B2B companies, check out our Guide to Growth Metrics.

Customer Lifetime Value 75

Customer Lifetime Value Benchmarks Investment Metrics 75

SaaStr

JULY 27, 2023

SaaS as a vertical is a relatively attractive business model with high margins and recurring revenue, particularly valued in this market. High growth gives you a bit more margin for a higher burn multiple, but it still needs to be roughly in line with benchmark expectations. The reason?

AI 185

AI Trends Banking Pricing 185

OPEXEngine

JULY 27, 2021

It is an exclusive meeting limited to Finance executives benchmarking with us and governed by Chatham House Rules. The SaaS Finance MeetUPs help provide context for our benchmarking community to the OPEXEngine benchmarks and content that we develop. Digitally enabled lean processes.

Finance 52

Finance Outsourcing Services Scaling SaaS 52

User Pilot

FEBRUARY 7, 2024

This guide will go over what the free trial conversion rate is, why it’s important to track, how to calculate it, what a good benchmark is, and the factors that influence it! There are a few important reasons for tracking your free trial conversion rate: Benchmarking. Why is it important to track the free trial conversion rate?

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business.

Churn 95

Churn Strategy Technical Review Benchmarks 95

The Angel VC

JANUARY 10, 2017

VCs need outliers to make their business model work, but that's not your problem. The vast majority of SaaS companies will never get to this level of growth or scale, and yet they can be successful and profitable companies that generate life-changing wealth for the founders and great returns for early investors. Enough words.

SaaS 262

SaaS Marketplace as a Service Machine Learning Artificial Intelligence 262

SaaS Metrics

AUGUST 9, 2023

Achieving this benchmark can be a challenging task for a SaaS company, but the rewards are significant. The Rule of 40 is an important metric for gauging the health and profitability of a SaaS company. This rule suggests that a company needs to be growing fast enough to offset their expenses and.

Strategy 52

Strategy Benchmarks Metrics SaaS 52

Unbounce

JUNE 21, 2022

Head over to the Conversion Benchmark Report to learn more about industry benchmarks. Abyss Scuba’s unique business model predominantly relies on returning customers rather than looking for a steady stream of new ones. And he doesn’t even break a sweat doing it. Way more conversions.

Business 140

Business Travel Benchmarks AI Search 140

OPEXEngine

JUNE 23, 2021

Too long a payback period for your business model is a quick indicator that something needs to be improved, either CAC or ARPU or both. Tomas Tunguz was one of the first to write about including gross margin (apologies to anyone else who wrote about this earlier than 2015) and mentions benchmarks of around 15 month payback periods.

Benchmarks 52

Benchmarks Acquisition SMB Subscription 52

OPEXEngine

JANUARY 13, 2021

As OPEXEngine launches its 15 th year of benchmarking software and SaaS companies, we are seeing new benchmarks as companies adapt to the new normal. As we’ve said before, SaaS isn’t so much a product innovation as an ongoing business model innovation. We are excited to serve the industry in 2021!

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

ProfitWell

NOVEMBER 13, 2019

Comparing KPI data against benchmarks highlights whether your company’s performance is improving or not in that area. KPIs are also useful for establishing internal benchmarks for progress. The valuation of your business, and your stakeholders’ peace of mind, will depend on your ability to use your data to forecast accurately.

Subscription 80

Subscription Payment Features Customer Lifetime Value Benchmarks 80

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

OPEXEngine

MAY 10, 2022

To improve the average company CAC ratio, they compared benchmarks against peers and market leaders with the same business model to identify where they needed to improve. This gave teams targets to aim for, and incentives to the executive team to achieve those goals.

Technical Review 59

Technical Review Systems Review Benchmarks Investment 59

OPEXEngine

JUNE 11, 2020

Go here to read more about using cohort analysis to define target customer profiles, improve sales performance, and how benchmarking against peers highlights where to start doing your cohort analysis. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly.

SMB 59

SMB SaaS Benchmarks Subscription 59

OPEXEngine

OCTOBER 19, 2020

How has the new business environment affected your business, and are you considering any changes to your business model going forward? When the pandemic first hit, we had a number of new business deals put on hold, as our prospective customers paused and assessed the impact to their business.

SaaS Payments 81

SaaS Payments Payment Services Payment Solutions Payments 81

Scytale

OCTOBER 17, 2023

Do your research to determine which standards and regulations apply to your industry, business model, and organization. Understand Your Obligations As a startup, you’re still subject to various obligations like any other business. Choose frameworks that match your industry and business model.

compliance 59

compliance Systems Review Development Team Review Startup 59

OPEXEngine

AUGUST 31, 2021

Janz, whose company invests in SaaS startups, doesn’t speculate on an optimal CAC to LTV ratio; that will differ based on each company’s business model. But he does suggest a reasonable benchmark of 4x. That assumes a company spends 1x on CAC and 1-2x on general and administrative (G&A) costs.

Metrics 52

Metrics SaaS Acquisition Business Model 52

Neil Patel

MAY 4, 2021

Data as a service is beneficial to any business model informed by data. Here are a few ways you can use this data to improve your marketing tactics : Benchmarking Reports. Workday is one data as a service provider offering exceptional benchmarking tools. Business Intelligence Sharing.

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76