Intercom, Inc.

DECEMBER 31, 2019

It is very possible that no other company has done as much to shape our decade as Jeff Bezos’s behemoth. Inspired by Andreessen’s maxim, in 2014 Benedict Evans coined the phrase “ Mobile is eating the world ,” which in retrospect feels like it downplayed just how much our daily lives have become consumed by our smartphones.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Buffer Resources

NOVEMBER 13, 2023

Consider if that might apply to customers in your target audience — would launching a high-stakes Black Friday campaign erode trust with your long-time buyers?   “Black Friday deals may satiate momentary desire, but their impact on the planet is a lot more long-lasting,” said the company in a release.

Social Media 108

Social Media Marketing Software Review Branding 108

Neil Patel

AUGUST 26, 2021

Below, you can see a quick example of a meta description on our site. If you’re looking to increase your organic SEO rankings, meta descriptions might be the answer. That is, if they are written well! A great meta description should compel users to click on your page in the search results to learn more. Why Are Meta Descriptions Important?

Social Media 145

Social Media Engineering Software Review User Experience 145

Kellblog

MAY 5, 2021

Here’s my favorite quote on ABM, from a CRO friend: “If what you mean by ABM is that we should start picking our customers instead of them picking us, then I am in favor.” But are we really picking our customers? Capital D disliked. My Thoughts on the Book: ABM is B2B. We call it the B2B Maturity Curve.

B2B 142

B2B Marketing Software Review Underperforming Technical Team 142

Neil Patel

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. However, some fear technology affects communication by hindering our ability to build relationships with clients and will lead to brands becoming faceless entities. This kind of thing can have an impact on your business.

Communication 145

Communication Technology Artificial Intelligence Social Media 145

FastSpring

MARCH 27, 2023

And that’s when the light bulb kind of went off. So they asked me to come to Houston and introduce it to their team show, show the team the plans, and we did that and we left that meeting with a verbal commitment, where they’ll help us co developed the software and become our first software customer.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStock

FEBRUARY 12, 2019

Unlike last year’s event, which mainly focused on New York, this year we are expanding our reach and relevance to cover the entire East Coast. Not the gangster kind though. Kendall Square, an area located near to MIT, has been dubbed ‘ the most innovative square mile on the planet. There is something else at play. Why New York?

Scale 145

Scale SaaS Sales Hiring Operational efficiency. 145

FastSpring

NOVEMBER 20, 2019

I talk with them on the phone and via email to help them understand FastSpring so we can help them sell more by with our full-service ecommerce platform. I also feel like I’m contributing to the betterment of FastSpring and contributing to our growth as a company which is really exciting. A: I was a student at UCSB before FastSpring.

Sales 63

Sales Development Communication Software 63

BetterCloud

SEPTEMBER 7, 2022

On what feels like a daily basis, we see reports of data breaches at some of the most respected companies on the planet. In response, Sadalgi recommended ranking your most important admins so it’s easier to identify the select few who get certain kinds of access. Who’s especially likely to put your company at risk?

SaaS 52

SaaS Cloud Data Management 52

Intercom, Inc.

MAY 14, 2020

This week, our final episode checks in with how folks are keeping entertained when they can’t leave the house. If you enjoy the conversation, check out more episodes of our podcast. But that kind of physical promotion simply wasn’t an option this time around. ” Virtual movie nights made easy.

Entertainment 132

Entertainment Travel Engineering Technology 132

SaaStr

OCTOBER 10, 2019

Our firm basically wants to help you, help you create better and more engaging interactions with your communities, audiences, customers. Let’s say I’m reaching our web pages. It has fueled our growth organically until now. So they are a kind of very proud of the product. Joaquim Lecha: Yes. Let’s start.

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

Neil Patel

MAY 7, 2021

One of a for-profit business’s best investments is often their online marketing strategy. Is the same for true for nonprofits? Let’s take a look at how nonprofit marketing strategy is different from for-profit strategy and how nonprofit corporations may be able to better reach their goals by further leveraging digital marketing.

Payment Methods 128

Payment Methods Marketing Social Media Sales Recruiting 128

Intercom, Inc.

DECEMBER 21, 2021

And truth be told, our journey wasn’t the only one we learned from. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Neil Patel

MARCH 6, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Now, there isn’t a web host on the planet that doesn’t come with a set of pros and cons. For reliable hosting that focuses on speed, A2 Hosting provides plenty of options to get your site up and running.

Software Review 140

Software Review Systems Review Technical Review Scale 140

SaaStr

JUNE 10, 2020

Our workforce is remote. There were four things that we focused on, our customers. We knew immediately we’re in business travel, our travel managers needed our help. So I’ll talk a little bit about what we did to focus on our customers. The true test of marketers. You cannot afford to be the latter.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SaaStr

DECEMBER 3, 2020

I’ve heard so many great things from our mutual friends, Joe Thomas, obviously at Loom, and then also Carl Perry. Our sales team was closing 50 deals a rep a week at times. What measurements should be used to determine their success? How does this change when selling to SMBs vs enterprise? * Sam Taylor: Thank you, Harry.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Sales Hacker

NOVEMBER 3, 2020

Ilan’s forecast for our world [25:24]. He started FirePower Capital, a company that does M&A advisory work, venture debt investing, private equity investing, and really any kinds of services that growth companies need. Now, before we get there, we want to thank our two sponsors. What makes great companies great? [10:36].

Scale 69

Scale Sales Hiring Technical Review Investment 69

Intercom, Inc.

SEPTEMBER 12, 2019

Too often, our online architects fail to take into account differently abled users. If you enjoy our conversation, check out more episodes of our podcast. ?. Like the built world, the internet is constructed for the majority. As a rule, design should first do no harm. What follows is a lightly edited transcript of the episode.

Systems Review 112

Systems Review Scale Consulting Travel 112

The Angel VC

NOVEMBER 1, 2014

This post represents our current thinking, which may evolve our time, and some parts are still work in progress. We try to earn our reputation and brand every day. When a bad VC negotiates a term sheet, she spends way too much time (and legal fees) on micro-optimizations of all kinds of unlikely scenarios.

Technical Review 248

Technical Review Venture Capital Investment Finance 248

BetterCloud

AUGUST 11, 2020

Our Chief Customer Officer Rachel Orston sat down with Fuller to discuss the pandemic’s impact on Deputy’s customers and employees. Looking back, I can say we were very prepared for this, but only because I was able to index our response to some of my friends and peers at other companies around the world.

CTO Hire 52

CTO Hire New CTO Identity management Scale 52

Outseta

SEPTEMBER 11, 2017

By Geoff Roberts 20 min read Soren Ryherd is Co-Founder and President of Working Planet , a paid search agency located in Providence, Rhode Island. Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. We kicked the idea around and launched Working Planet two weeks later.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Neil Patel

MARCH 25, 2021

Trello isn’t the only digital marketing tool of its kind, but it’s, by far, one of the best. To accomplish this, you’ll need a good marketing strategy and access to the best digital marketing tools. In this post, I’m going to outline 21 digital marketing tools you need when starting a business. Google Analytics. Followerwonk.

Payment Methods 144

Payment Methods Social Media Marketing Business 144

BetterCloud

SEPTEMBER 11, 2020

As part of a continuing series, our Chief Customer Officer Rachel Orston sat down with Comfort to discuss how he empowers organizations to embrace SaaS and how his mostly centralized team adjusted to remote work. I kind of feel people are starting to think about what else we can do. It was very much a mixed bag.

Management 52

Management Cloud Innovation Technology 52

Sales Hacker

OCTOBER 15, 2018

Nick talks to us all about customer success , how to measure it, how to think about it, what phases are important and relevant to your company when you’re incorporating customer success, and he also gives his point of view on why aliens have not yet visited the planet earth. But first, I want to thank our sponsors.

Customer Success 47

Customer Success Scale Underperforming Technical Team Retention 47

Intercom, Inc.

FEBRUARY 4, 2021

The Cool Planet Group CEO has had a fascinating career to date, having started and sold three businesses for over three-quarters of a billion dollars before he was forty – including Inspired Gaming and The Cloud. If you enjoy our discussion, check out more episodes of our podcast.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

Sales Hacker

JUNE 26, 2019

To get this kind of feedback, I like to use the 1–5 Method. This is as simple as asking: “On a scale of 1–5, how would you rate our performance?”. Everyone seems to be an expert these days on getting referrals. It seems that every blog on the block right now has an article on how to ask for referrals or build a referral program.

Scale 63

Scale Business Sales Systems Review 63

OpenView Labs

APRIL 6, 2021

For young startups and businesses, this kind of service might be way outside of the budget. In our example, if you’re anchoring to tenure and department, here are a few scenarios that can unfold: You have a good NPS score, but your organization is not meeting its growth goals. One of the best ways to do this? The eNPS solution.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

SaaStock

FEBRUARY 21, 2019

Today I am happy to announce that we come full circle launching SaaStock Local , our global initiative to help build and nurture regional SaaS ecosystems around the world. In a way, we are going back to our roots. She didn’t even know what SaaS meant, how she could do business with it and what kind of a community was behind it all!

Scale 50

Scale SaaS Interviewing Product Marketing 50

Outseta

OCTOBER 16, 2017

What's involved with that is I focus on the development of strategic partnerships, helping the market understand how our technology is disruptive for businesses. And of course being the principal person for communicating internally with our team. And of course being the principal person for communicating internally with our team.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40

Sales Hacker

JULY 17, 2018

I don’t think there’s a sales enablement platforms on other planets. But I also hired ours later on. Our motto is growth at all costs within reason. Kind of like contradiction in terms. Moving from a small team of CEO-led selling to a large team build-out. The key insights that Gong research has deployed.

Scale 51

Scale Sales Hiring Scaling Social Media 51

ProfitWell

NOVEMBER 11, 2019

For Kanye, walking the line between staying relevant and staying true to his personal brand isn’t easy. Any decision he makes can turn promoters into detractors, but that might be okay if he stays authentic. Kanye traded mainstream success for a niche fanbase. We surveyed 209 fans and found that Kanye doesn’t have product-market fit.

Branding 60

Branding Entertainment Product Marketing Engagement 60

Sales Hacker

NOVEMBER 24, 2020

Of course, our second sponsor is Outreach, the number one sales engagement platform. If you’re listening, and you haven’t heard about Revenue Collective or operations collective, our new community for finance legal and HR professionals, I encourage you to take a look. Our stated objective is to help you.

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

SaaStr

JULY 15, 2020

I almost feel like we’ve gone through three phases in Smartsheet shut down, what’s happening and then rush to the new new. So I reached out to Keith so that we could hear that because I think we’re still going through times where it’s hard to get the straight scoop. Yeah, I know what discount rate you apply.

Investment 151

Investment Scale Travel Venture Capital 151

Neil Patel

FEBRUARY 11, 2023

Google’s ad showed an incorrect description of the telescope used to take the first pictures of a planet outside our solar system, for example. It cost them more than 100 billion dollars… that’s a lot of money. Why such a big drop in their stock price ? The thing with these tools is the content isn’t perfect… but it is a great start.

AI Search 145

AI Search ChatGPT AI Systems Review 145

SaaStr

MAY 14, 2023

As we gear up for SaaStr Europa 2023 in London on 6-7 June and SaaStr Annual 2023 in the SF Bay Area on 6-7 September , we wanted to take a look back at some of our most iconic speakers and sessions from over the year, that we can still learn from today. I feel like kind of like Stephen Colbert taking over The Daily Show.

Sales Hiring 227

Sales Hiring Sales Recruiting Scale Payment Methods 227

ChurnZero

MARCH 17, 2023

In our webinar, “ Your customer champion just left. Don’t forget our products and services,” and you roll directly into that selling orientation, then that isn’t feeling like a relationship. You’re probably going to be less in the weeds on ticket history and that kind of thing. Now do this. ”

Churn 98

Churn Software Engagement Management 98