Payrix

APRIL 17, 2024

We make it easier for B2B platforms to create and own the most frictionless payments experience for their merchants. Email campaign Create an email marketing sequence about the benefits of Embedded Payments and send it to new leads and existing customers. If you do an email nurture campaign to existing customers, what’s your open rate?

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

SaaStr

APRIL 10, 2023

B2B SaaS companies often aim to land large enterprise clients that can bring with them long relationships and large deals. We really anchor on these metrics where we can drive conversion rates higher, where we can drive average deal size higher. 1:1 Customer Success: Success-managed accounts convert significantly better than overall.

Startup 219

Startup Scale SMB Venture Capital 219

CustomerSuccessBox

JANUARY 2, 2022

Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). As we enter another year, Customer Success is poised to be more sophisticated. Managing customer relationships is crucial. 6 Focus areas for a Customer Success Team or a Customer Success Leader.

Customer Success 52

Customer Success Software Review Systems Review Technical Review 52

CustomerSuccessBox

APRIL 19, 2022

From marketing to customer support to even customer success. But with the customer journey analytics tool, the team can leverage information from existing systems like natural language processors, text and speech analytics tools, and customer feedback management systems and use those insights to help address the customer needs.

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

CustomerSuccessBox

SEPTEMBER 29, 2022

The adage “time is money” is the ultimate reality that supports the success of your organization in the SaaS sector. A variety of options are accessible to customers today in this cutthroat industry. However, customers are also searching for a quick time to value (TTV). In B2B SaaS, what does time to value mean?

Metrics 52

Metrics SaaS Software Review Onboarding 52

SaaStr

MARCH 17, 2020

Pendo for Startups” gives companies access to the product usage data that today’s investors consider alongside business metrics as they vet deals, as well as sentiment and guidance tools to improve product usage and adoption. CustomerSuccessBox announced “Sheldon,” a new AI-engine to help customer success teams improve MRR Retention.

Sales Hiring 198

Sales Hiring Scale Payment Features Marketplace as a Service 198

CustomerSuccessBox

JULY 2, 2019

Though every company will have a different customer onboarding process as per their requirements but there are some basic things every B2B SaaS company should follow. In the previous blog , we covered the first topic of discussion: Moving from reactive support to proactive success. What is the role of a CSM?

Onboarding 66

Onboarding B2B SaaS Scale 66

CustomerSuccessBox

OCTOBER 5, 2021

As a Customer Success leader or VP or Head of CS, you must be intrigued by the number. Let me try to explain the aforementioned steps using real examples. This will help you in deciding whether you’re on the right track to success or not. However, the one universal metric is the “Net Retention Rate (NRR)”.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

ChurnZero

NOVEMBER 30, 2021

When applied to the field of Customer Success and Customer Success skills , it means possessing skills that aren’t too technical, but also aren’t too service-oriented. This can be more difficult than it sounds, especially with the recent evolution of Customer Success. They should hit a happy medium.

Technical Advisors 52

Technical Advisors Customer Success Technical Review Sales Hiring 52

ChurnZero

FEBRUARY 7, 2020

What’s the Job Outlook for Customer Success Professionals? Embarking in an emerging career field like Customer Success brings great possibility—and uncertainty. So, what’s the job outlook for Customer Success professionals? This means a vigilant focus on growing customer retention and lifetime value.

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

SaaStr

JANUARY 7, 2021

These 25 episodes dive into extremely important topics including how to build a B2B revenue model engineered for rapid growth, how to take care of your team in times of turmoil, and more. SaaStr 309: David Skok on The 9 Stage Model To Get A B2B Company To Get Repeatable, Scalable & Profitable Growth.

Scale 261

Scale Sales Hiring Scaling B2B 261

FastSpring

AUGUST 2, 2023

“We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. Mario explained that “having a bank account in Croatia and explaining to someone in the US to send money to Croatia was impossible.” Read how Walls.io

Payment Solutions 137

Payment Solutions Payment Methods Merchant Services AI Search 137

ProfitWell

MARCH 5, 2020

A strong sales team is a necessity to starting, building, and maintaining a successful B2B organization. Without further ado, let’s dive into B2B sales. I’ll first break down what B2B sales means, the different types, the process, and best strategies. What is B2B sales. Types of B2B sales. Business services.

B2B 59

B2B Sales Hiring Strategy B2C 59

Blulogix

DECEMBER 19, 2023

Transitioning to UBP: A Roadmap to Success By BluLogix Team Congratulations, B2B trailblazers! But hold your horses – before you dive headfirst into a pricing revolution, let’s equip you with a roadmap to success. Equip them with knowledge about different models, value propositions, and customer success stories.

AI Search 59

AI Search Subscription Payment Features Finance 59

Intercom, Inc.

FEBRUARY 6, 2020

“The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

ProfitWell

MARCH 5, 2020

A strong sales team is a necessity to starting, building, and maintaining a successful B2B organization. Without further ado, let’s dive into B2B sales. I’ll first break down what B2B sales means, the different types, the process, and best strategies. What is B2B sales. Types of B2B sales. Business services.

B2B 52

B2B Sales Hiring Strategy B2C 52

Intercom, Inc.

DECEMBER 16, 2019

Over the last two decades, account-based marketing (ABM) has been both hailed as a surefire win for B2B businesses and written off as little more than an industry buzzword. Since then, the success of ABM has grown dramatically – 97% now say it has a higher ROI than other marketing tactics. Customer success.

Scale 189

Scale Marketing Business B2B 189

Chart Mogul

DECEMBER 15, 2020

We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS. There are two factors that explain the abundance of jargon (and acronyms) in SaaS. It is no surprise then, that from metrics to hiring, acronyms are widely used in the industry.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

Panintelligence

FEBRUARY 7, 2024

The origins of Fintech SaaS From its origins as a B2C payment enabler to a staple across insurance, lending, compliance and more, Fintech SaaS now boasts a solid foothold within B2B and B2B2X markets. Source: BCG, 2023) Taking a closer look at exactly where this funding is being channeled, B2B Fintech SaaS comes out in pole position.

SaaS Payments 75

SaaS Payments Payments Technical Review Payment Services 75

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. Customer segmentation.

Sales Hiring 52

Sales Hiring Scale Customer Success Churn 52

The Marketing & Growth Hacking Publication

APRIL 11, 2019

That’s why content marketing is still one of the most effective ways for B2B companies to drive traffic and generate leads. In a July 2018 study of North American businesses, 50 percent of respondents said they were planning to increase their B2B content marketing spending going forward. Where to promote B2B content.

Content Marketing 40

Content Marketing B2B Strategy Social Media 40

ProfitWell

FEBRUARY 28, 2020

Otherwise, you’ll struggle to make your brand stand out in the B2B SaaS market, in an especially crowded space. There’s a lot of chatter on the Internet about how to leverage various channels for B2B lead generation. What is B2B lead generation? B2B lead generation is essentially customer acquisition.

Scale 54

Scale B2B Strategy Social Media 54

ProfitWell

AUGUST 20, 2020

How does customer support impact retention? We've got the data to answer that plus tactics to help you improve customer satisfaction. We've also got data from our B2B SaaS index + why you need to market like a media company. Listen wherever you get podcasts: Customer support + retention. Let me explain. click here.

Marketing 105

Marketing B2B Scale Customer Support 105

CustomerSuccessBox

SEPTEMBER 2, 2021

Customer Acquisition Cost (CAC) can be calculated by dividing all the Marketing and Sales costs required to acquire a new customer within a specific time. CAC is an important metric for growing businesses to determine profitability and efficiency. In other words, it takes 11 months to pay back their customer acquisition cost.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. Value leads to success and, in turn, to advocacy. Your customer success program is key in this case too. I’m talking about long-term churn.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SmartKarrot

AUGUST 17, 2021

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits.

Customer Success 19

Customer Success Software Scale Investment 19

User Pilot

MAY 9, 2024

Keep customers engaged and drive account expansion. Foster customer loyalty, retention , and advocacy. Reduce the workload of the customer success team. How to create a customer onboarding strategy for new customers? You can do it by tracking the key metrics at each stage of the user journey.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Chart Mogul

DECEMBER 15, 2020

We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS. There are two factors that explain the abundance of jargon (and acronyms) in SaaS. It is no surprise then, that from metrics to hiring, acronyms are widely used in the industry.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

Incredo

JANUARY 14, 2020

They include too many stages or create endless email flows that delay conversion. For high-ticket B2B transactions, you might need more stages and regard your leads as MQL, SQL, opportunity, etc. The latter is regarded as the most convincing content for B2B clients. Purchase stage. How to optimize your SaaS sales funnel?

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

OpenView Labs

JANUARY 3, 2022

Figure out your value metric and find a pricing metric that tracks value. Value metric: the unit of consumption by which your users get value. Pricing metric: the unit of consumption that your buyers pay for. Change it drastically or too often and you will confuse your customers and your team.

Pricing 67

Pricing Strategy Innovation B2B 67

User Pilot

JUNE 20, 2023

Reducing customer onboarding time helps to increase conversion and increase customer retention. The customer onboarding time is the amount of time it takes SaaS companies to educate and turn new users into regular customers. Don’t confuse customer onboarding time with the time to value metric.

Onboarding 86

Onboarding Education Retention Engagement 86

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Her CEO has asked her to nominate a customer who could talk about the value they have realized from the firm’s solution. He was a “safe” customer. How will she explain this to the CEO?

Artificial Intelligence 52

Artificial Intelligence Technical Review Customer Success Churn 52

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. What does David believe is the crucial step missing in B2B when it comes to finding product market fit? What is the most common mistake B2B companies make in the hunt for PMF? Loving our podcast content?

Scale 196

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 196

Sales Hacker

JULY 14, 2021

Revenue operations (RevOps) brings together the siloed operations teams for marketing, sales, customer success, and customer support under one umbrella. RevOps looks at the entire customer journey and the entire funnel from marketing (lead routing, conversion rates, etc.) For us, that epicenter is the customer,” she says.

Sales 85

Sales Technical Review Consulting Systems Review 85