SaaStr

JANUARY 7, 2020

Wait, are we at just an average B2B software company? We’re basically going to talk about the seven “people” things that nobody tells you when you scale a B2B company. The first thing is, and this is a little crazy, but recruitment is incredibly overrated. Tough Management Lesson #1. How you all doing?

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Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

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Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

APRIL 7, 2022

We took the series A, interesting enough, the first executive hired by, thanks to the sales coaching, actually was marketing. What we do is look at all those metrics and our hope, goal is that every one of them continues to show this. We do have a network of recruiters. Luciana: Marketing, sales, customer facing.

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SaaStr

APRIL 3, 2020

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. At Gainsight Anthony and the team developed a new playbook for B2B marketing that fueled the company’s growth from $0 to over $100M of ARR.

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Intercom, Inc.

FEBRUARY 6, 2020

“The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore. At the helm of Udemy for Business’ customer acquisition machine is their VP of Marketing Yvonne Chen.

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Marketplace as a Service Scale Sales Recruiting Business 243

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

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Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

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Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

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SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. B2B marketing, yes.

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Natalia Luneva

NOVEMBER 11, 2021

How he founded Sales playbook. I founded SalesPlaybook after getting frustrated by the lack or absence of sales support for startup founders. A lot of these companies have never done outbound sales and they don’t have a repeatable process in place and they haven’t really nailed down their ideal customer profile.

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SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. Anthony : Well, last time we were on a stage together, we were filming B2B Creatives, which thank you so much for being a part of that. Want to see more content like this? It was a blast.

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Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

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SmartKarrot

NOVEMBER 24, 2021

Customer Success leaders benefit from a personal framework since time is in short supply and we constantly need to prioritize our efforts. The P’s & T’s of Customer Success reflect my current framework—which is always in the process of refinement. What are my P’s & T’s of Customer Success?

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SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. * What does David believe is the crucial step missing in B2B when it comes to finding product market fit? Loving our podcast content?

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Scale Sales Hiring Underperforming Technical Team Sales Recruiting 189

SaaStr

MARCH 6, 2020

To meet buyers’ high expectations and manage the challenging sales landscape, companies must involve their entire organization in maturing the sales process- including after prospects sign on the dotted line. So when I was at Microsoft, I was doing consumer marketing and then when I moved to ExactTarget I was doing B2B.

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Scale Sales Hiring Sales Recruiting Underperforming Technical Team 214

OpenView Labs

NOVEMBER 30, 2021

The game has changed when it comes to recruiting. Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. Marketing: Market to existing customers rather than just prospects.

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Payment Services Benchmarks SaaS Payments Merchant Services 80

Chart Mogul

FEBRUARY 25, 2021

At Juro , we’re building the all-in-one contract automation platform for visionary General Counsels to create, agree and manage contracts in one unified workspace. Our challenge is the same one that plenty of early-stage B2B SaaS companies confront: our ideal customer persona (ICP) is extraordinarily narrow. Recruitment.

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Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

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SaaStr

JULY 15, 2022

I mean, we’ve all read about programmatic SEO, and how successful SEO has been for Airbnb and Canva. So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case? So, thanks man.

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SmartKarrot

JUNE 15, 2021

If your customer success managers cannot make use of customer data, it is waste of the data. So in order to build a data-driven customer success team, you need to capture data and make to easy to understand. This will happen if you have a data driven customer success team. Source: Twitter.

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OPEXEngine

JANUARY 13, 2021

Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech. Companies will place greater follow-through on retention metrics and retention activities. New focus on Customer Success KPIs and productivity.

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Sales Hacker

DECEMBER 9, 2019

This week on the Sales Hacker podcast, we speak with Anthony Kennada , CMO at Front. Anthony’s also the author of Category Creation: How to Build a Brand that Customers, Employees, & Investors Will Loveo. If you missed episode 86 , check it out here: PODCAST 86: Strategic Vs Tactical Approach in Sales Planning with Mary Rogul.

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Sales Recruiting Scale Sales Hiring B2C 54

Sales Hacker

APRIL 30, 2018

To see what selling on steroids looks like, check out companies with the best sales enablement strategies. You’ll discover a lively place, with a lot of things — like revenue, productivity, and win rate s — going up, and a lot of things — like speed to revenue, sale cycle period, customer churn, and staff attrition rate — going down.

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ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Just look at B2B bemouths like Salesforce, Moz, and HubSpot.

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Retention Strategy Scale Sales Recruiting 64

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. This is the greatest time ever in history to be a sales rep.

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Sales Hacker

OCTOBER 21, 2019

There are tons of roundup articles about top women sales leaders. Most of the time, somebody does a LinkedIn search for “sales leader,” chooses the top 15 profiles with the most followers, and calls it a day. What about the amazing sales leaders who aren’t well-known already? Most Dynamic Women Sales Leaders.

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Sales Hacker

OCTOBER 29, 2020

Subscribe to the Sales Hacker Podcast. Driving diversity at the sales executive level [1:00]. Putting customer experience at the center of the business [14:34]. October is Women in Sales Month. Let’s dive into our Women in Sales bonus episode. Driving diversity at the sales executive level [1:00].

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Sales Recruiting Scale Sales Hiring Sales 58

Natalia Luneva

NOVEMBER 24, 2021

Arthur is a Principal at Knight Capital – an investment firm that specialises in B2B software businesses. We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company. On this episode of the podcast, I interview Arthur Nobel and we discuss scaling SaaS companies.

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Sales Hacker

MAY 31, 2018

The business case for sales development is built on flawless logic and verified by market data. The more time your closers spend taking moonshots, the less sales they actually make. That’s why the fastest growing B2B brands on the planet also run the largest and most sophisticated sales development teams in their class.

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Sales Recruiting Development Social Media Sales 47

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. It needs to provide fair compensation to employees in customer-facing roles. It needs to incentivize specific behaviors and actions that suit the needs of both the company and the customer. The Process for Creating a Sales Compensation Plan.

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SaaStr

NOVEMBER 21, 2019

We are a purely B2B fund, focused on software and fintech. Education has impacted both the supply of … we’re talking about the B2B SaaS entrepreneurs and the supply of investors. Maybe fifty of them are B2B SaaS. What we’ve seen is the playbook to start a B2B SaaS company has become quite obvious.

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New CTO Sales Hiring B2C CTO Hire 146

Chart Mogul

FEBRUARY 25, 2021

At Juro , we’re building the all-in-one contract automation platform for visionary General Counsels to create, agree and manage contracts in one unified workspace. Our challenge is the same one that plenty of early-stage B2B SaaS companies confront: our ideal customer persona (ICP) is extraordinarily narrow. Recruitment.

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Sales Recruiting Scale SaaS Branding 52

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * Harry Hurst: So throughout my teens and early 20s, I built companies ranging from fashion distribution, all the way to headhunting and recruitment. Do you have to invest in it from Day 1?

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SaaS Payments Payment Methods Finance Payments 212

SmartKarrot

SEPTEMBER 15, 2021

The recently conducted customer success webinars, specifically “CS Disasters and How to Avoid Them,” have been trending and impacting the CS industry more than ever. It’s highlighted the golden elements of customer success and disasters that are commonly found with them. So, don’t shy away from it,” says Dasgupta. “At

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Customer Success Technical Review Development Team Review Systems Review 21

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. Help refine the strategy to grow our B2B arm in Australia and New Zealand.

Customer Success 10

Customer Success Sales Recruiting Retention Finance 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

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Customer Success Payment Services Sales Recruiting Payments 10

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

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