Intercom, Inc.

OCTOBER 22, 2020

Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. Strategy and leadership. Simply fixing something that’s broken just won’t cut it anymore. Voice of the customer.

Leadership 218

Leadership AI Scaling Engineering 218

ChurnZero

APRIL 12, 2022

They often provide unifying leadership to different areas of your business that are involved in customer contact. These are great building blocks of customer acquisition. It’s not just about making the first sale and calling it a day; it’s about developing relationships that promote subscription renewals and upgrades.

Sales Hiring 98

Sales Hiring Leadership Customer Success Interviewing 98

Frontegg

MARCH 17, 2022

Likewise, if the sales team has poor leadership, leads can’t be handled. This starts with the sign up process, a common churn culprit, all the way to selecting billing and subscription options. Customer Acquisition Cost (CAC). These are self-sufficient entities that also help SaaS companies spend less on customer acquisition.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

BrightBack

JUNE 5, 2019

Nearly 70% of companies without churn goals is a pretty staggering number, but it’s consistent with my experience in the subscription industry and with the companies I talk with frequently. The lack of commitment to a churn goal is why the subscription industry has such a problem with customer retention today. 23% of respondents did.

Churn 58

Churn Scale Systems Review Leadership 58

Sixteen Ventures

AUGUST 14, 2022

You want NRR to be over 100%, because that means – in theory – you could turn off new customer acquisition and the company wouldn’t just continue to generate revenue, but would actually grow. This will hurt your ability to advocate for your team and secure the resources you need for your team to thrive. CSMs and NRR.

Customer Success 97

Customer Success Investment Sales Hiring Retention 97

SaaStr

SEPTEMBER 12, 2019

At GitHub, I was in the last 18 months coming into acquisition, which is a nightmare, but I was one of 5 people running the company. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion. Many of our users begin their journey with Slack on our free subscription plan.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Neil Patel

AUGUST 28, 2020

From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals. Industry-specific Thought Leadership. Top SEO agencies don’t jump into sending you quotes and invoices. FATJOE – Best For Backlinks Acquisition.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

SaaStr

JANUARY 24, 2024

As a subscription business, you should always be growing, but the rate of growth wasn’t where they wanted it to be. So, they made some changes to the product, made acquisitions, changed pricing, packaging, messaging, and positioning alongside improvements in the sales organization. The result?

Scale 227

Scale Sales Hiring Scaling Revenue 227

Valuize Consulting

MARCH 16, 2022

The subscription economy has revolutionized B2B SaaS technology companies as well as the modern customer’s journey. The days of enterprise growth being driven by acquisitions and sales alone are gone. Customer value is the currency of the subscription economy. Is Your Organization Truly United Around Customer Value?

Scale 52

Scale Technical Review Systems Review Enterprise 52

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

ProfitWell

OCTOBER 10, 2019

Your top subscription news. customer acquisition cost rising. The sales-led sales approach is mainly focused on cold-emailing, outreach, and cold-calling, while the product-led sales approach is using the product as the main acquisition channel.". And that’s a wrap for your October 10 subscription news.

Technical Advisors 62

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 62

Tom Tunguz

JULY 14, 2013

For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. The company is able to recoup its cost of customer acquisition, be it online marketing or inside/outside sales, in less than a year. Characteristic 5: Market Leadership.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

OpenView Labs

APRIL 16, 2020

Tom: I was at Macromedia at the time, and we were right in the middle of the largest acquisition we’d ever done. We went through with the acquisition, and that gave us the ability to pursue a radically different strategy, but we were set up for the go-go years of dotcom 1.0. And we introduced a subscription business model.

Leadership 70

Leadership Business Model Healthcare Acquisition 70

ProfitWell

MARCH 6, 2020

Listen wherever you get podcasts: Your top subscription news. When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". That’s it for your March 6 episode of Recur Now.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

OPEXEngine

JANUARY 14, 2020

Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. SaaS companies can control their profitability by the amount they spend on revenue acquisition.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

ProfitWell

DECEMBER 20, 2019

Your top subscription news. So this book goes deep, with chapters defining product-led growth, on acquisition, conversion, retention and growth, and leadership/strategy. We know Luminary as the podcast subscription that had a tough launch back in April. (If per month subscription in the U.S. Alexa, help Luminary.

Subscription 52

Subscription Payment Features Leadership Acquisition 52

OPEXEngine

JUNE 2, 2021

” To adapt, the company showcased the extent to which its subscription-based software could help its customers by improving the efficiency of their IT, HR, and other processes, which, in turn, could help those companies manage through the downturn. ” Leadership skill. ” Process efficiency.

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

ChurnZero

APRIL 19, 2019

If you are proactive you can navigate things to where your company is able to stick it through the merger or acquisition and retain the customer. As far as you can tell your customer’s leadership team is still intact. Will there be or has there already been any job losses with the acquisition? The Scenario.

Churn 45

Churn Acquisition Payment Features Customer Success 45

ProfitWell

OCTOBER 23, 2019

Your top subscription news. customer acquisition cost rising. The sales-led sales approach is mainly focused on cold-emailing, outreach, and cold-calling, while the product-led sales approach is using the product as the main acquisition channel.". And that’s a wrap for your October 23 subscription news.

Technical Advisors 40

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 40

OPEXEngine

JULY 28, 2020

They define a bold path to leadership, they make difficult portfolio choices, they allocate resources strategically and they build strong capital structures. Tencent used the partnerships and acquisitions to enhance its in-house gaming capabilities while giving the smaller companies a large platform to extend their offerings in China.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

SaaSOptics

JANUARY 20, 2022

Companies with less than $30MM in revenue typically leave the responsibility of compensation planning to Sales leadership (73%). The sooner you get your improved comp plan in place, the better; don’t wait until you’re facing down the rapids of an audit or acquisition to get those paddles out and start rowing in sync.

Compensation 77

Compensation Scale compliance Forecasting 77

User Pilot

JULY 27, 2023

Retention is far cheaper than acquisition. Retention directly lowers customer acquisition costs. Retention benefits your bottom line: As a subscription-based business, you can’t drive sustainable growth if you keep burning cash to acquire new customers that aren’t staying long enough to justify the expense.

Retention 97

Retention Strategy Management Churn 97

ProfitWell

NOVEMBER 7, 2019

On today’s episode, a summation of the Lola summit, HubSpot makes an acquisition that will simplify data synchronization, and Grapevine Logic knows: it takes a village. Your top subscription news. I enjoyed listening to Jack McCullough , Founder and President of the CFO Leadership Council. HubSpot x PieSync.

Sales Recruiting 40

Sales Recruiting Scale Sales Hiring Marketplace as a Service 40

Neil Patel

NOVEMBER 7, 2020

Fix My Churn specializes in these two areas: Fix My Churn collaborates with tech companies with a monthly subscription business model. Thought Leadership. Thought-leadership is how the top email marketing brands keep such needed pace with the industry. 4 Action Rocket – best for custom HTML & CSS enterprise email.

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

SmartKarrot

JANUARY 20, 2023

Manage complex cases on compliance, payroll, invoicing, account setups, etc. Establish a process of knowledge acquisition between the customer experience team and payroll specialist. Collaborate with Sales leadership to drive high retention rates and growth. Be an escalation point for the CSMs and customers.

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

ProfitWell

DECEMBER 6, 2019

Your top subscription news. On a global scale, on average, product marketers with strong leadership support earn almost $13k more a year than those without. This acquisition reinforces Sprinklr’s mission to define and lead the customer experience management industry with the world’s first Unified Front Office. And for some U.S.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

ProfitWell

SEPTEMBER 23, 2019

Your Daily Top Subscription News. Strong year-over-year growth in new customer acquisitions and client renewals. Since we know subscription retail is the new brick and mortar shopping experience, we're all eyes for Lookiero—which is being dubbed "the Stitch Fix for Europe.". Subscription Sapiens. World war streaming.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Subscription 45

TriTuns

MARCH 20, 2019

We’re moving more and more to being outcome driven and not just product and technology driven and we’re shifting from the idea of ownership for products and services to usership and subscriptions. Customer leadership. One of the more strategic changes that is crucial for success is getting your customer leadership at the right level.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

We’re moving more and more to being outcome driven and not just product and technology driven and we’re shifting from the idea of ownership for products and services to usership and subscriptions. Customer leadership. One of the more strategic changes that is crucial for success is getting your customer leadership at the right level.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

We’re moving more and more to being outcome driven and not just product and technology driven and we’re shifting from the idea of ownership for products and services to usership and subscriptions. Customer leadership. One of the more strategic changes that is crucial for success is getting your customer leadership at the right level.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

ChurnZero

AUGUST 11, 2020

Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. While you might be tempted to renew their subscription or sell them a new product, the best course of action is to empathize with their current situation and listen to what they truly need.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

ProfitWell

MAY 8, 2020

Get it right and your customer success strategy can decrease customer acquisition costs, increase lifetime value, and make a direct impact on your revenue potential. We know right now, amid a crisis, leadership takes on a whole new meaning. Reminder: Subscription Stimulus Package. Peanut raises $12M amid a pandemic.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

ChurnZero

JUNE 11, 2021

A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company. During that time, health score factors (that are based on features, use cases, processes, leadership, and KPIs) have likely changed which affect the metrics associated with your health score. .

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

Navint

NOVEMBER 13, 2018

Companies spend anywhere between 5 and 25 times more on acquisition than retention, yet most companies still employ dated customer retention strategies. But often the initiatives meant to improve the customer experience or the internal operations cause unintended customer churn, i.e., customers canceling their subscriptions.

Retention 40

Retention Scale Technical Review Churn 40

ChurnZero

MAY 17, 2019

The classic thing we used to do in the old Support days is send them what we call the “zero invoice”. You invoice them for the services that they had received, you zero out the invoice. A widespread obsession with customer acquisition leaves companies blind to the pool of revenue opportunity within customer retention.

Customer Success 64

Customer Success VP of Engineering Scale Technical Advisors 64

How SaaS Works

OCTOBER 7, 2019

These are the real-world lessons learned from founding a SaaS company from ground zero to growing it all the way to acquisition as well as case studies from other SaaS companies who have both succeeded and failed. The simplest example of SaaS is a product accessed by a user through a web browser for a monthly subscription fee.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

ChurnZero

OCTOBER 1, 2022

Even though CSQLs have a lower customer acquisition cost, faster rate of return, and high close-rate, says Tony D’Auria, industry principal at Valuize, a customer lifecycle consultancy. Customer Success exists because of the B2B subscription economy. The marketing and thought leadership are part of your adoption of your product.

Scale 97

Scale Customer Success Revenue Retention 97