SaaStr

APRIL 28, 2023

Yext used the metric of how much ACV was in a room. If you don’t have an interactive product demo, invite interesting guest speakers, and talk about exciting things your company is doing. Don’t Underestimate The Power Of Events Events are the highest ROI way to reach customers in B2B. It doesn’t have to be anything fancy.

Scale 198

Scale Sales Hiring Sales Business 198

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Tina Hsiao : Awesome.

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

SaaStr

JUNE 4, 2021

JB: And how did this kind of style of management or company culture started? Olivier: So the choice for us was … Actually, we were forced to do it because when we started the company it was really, really hard for us to raise money. So we don’t actually train ourselves to optimize to the metrics.

Scale 266

Scale Underperforming Technical Team Sales Hiring Engineering 266

User Pilot

FEBRUARY 5, 2021

In a product-led company, a product growth manager is responsible for achieving specific KPIs in product-related metrics, e.g. activation, adoption, retention, expansion revenue, referrals. Identifying opportunities to improve the customer acquisition strategies to increase user engagement with the product. Conclusion.

Management 102

Management Sales Hiring Onboarding User Experience 102

Buffer Resources

SEPTEMBER 5, 2023

— Jen Hartmann (@jenalyson) July 29, 2021 A social media executive is someone who creates and executes the social media marketing strategy of a company. These individuals also provide strategic direction, manage their social team, and report on quantitative and qualitative metrics vital to their company.

Social Media 111

Social Media Sales Hiring Branding Technical Review 111

Sales Hacker

OCTOBER 26, 2020

So, today, we’re going to look at the five important aspects to building a high-performing sales enablement program through planning and preparation: Talent Assessment and Acquisition. Talent Assessment and Acquisition. Without a focus on talent assessment and acquisition, the next six details won’t make sense. Sales Onboarding.

Sales Enablement 105

Sales Enablement Sales Hiring Scale Sales 105

User Pilot

JULY 17, 2023

In structure by metrics, different teams work to improve different KPIs. When choosing a product team structure for your organization, consider your goals , company size, available human and financial resources, and product complexity. All their work focuses on improving these particular metrics. Company size and resources.

SaaS 79

SaaS Scale Leadership Customer Lifetime Value 79

SmartKarrot

JUNE 30, 2022

Customer success is one aspect of corporate SaaS mergers and acquisitions that is sometimes overlooked. During mergers and acquisitions, even the slightest operational change can significantly influence both the staff and the clients. Reasons that make customer success essential during mergers and acquisitions. contact-form-7].

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaSOptics

MAY 6, 2022

Everything in the finance and stakeholder ecosystem begins with the financial core (AKA, your accounting, budgeting, and SaaS metrics tools). Trying to scale an early-stage company without a defined budget and revenue projections is like driving at night without your headlights on—possible, but you’re likely to crash.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

ProfitWell

MARCH 6, 2020

“When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". So the question for you is: Do your organization’s strategic objectives require a refresh of your company culture?

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

SaaStr

FEBRUARY 14, 2020

How did her time at Gusto teach her about the right way to build company culture? And so, we try to be really transparent about, hey, you’re joining, we see a lot of potential and opportunity in you to scale with the company. Jaleh Rezaei: I think it first starts with culture. Where do so many go wrong with this?

Scale 182

Scale Sales Hiring B2B Scaling 182

Neil Patel

APRIL 9, 2021

Everything we do involves measuring different metrics to see what works and what doesn’t. You need to know which metrics are important and how they translate into certain actions that get a result. By utilizing talent insights, you can get a snapshot of what other companies are doing and how skills are changing.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. You joined the company at a pretty interesting time. And that’s kind of how the company has grown over the years.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

Chargify

APRIL 23, 2019

Establishing/implementing metrics and analytics**. We should note that utilizing Sean Ellis’s product/market fit survey, NPS (net promoter score), and activation and retention rates are important elements of implementing metrics and analytics. Spending too much on customer acquisition before product/market fit. Making key hires.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Buffer Resources

SEPTEMBER 5, 2023

— Jen Hartmann (@jenalyson) July 29, 2021 A social media executive is someone who creates and executes the social media marketing strategy of a company. These individuals also provide strategic direction, manage their social team, and report on quantitative and qualitative metrics vital to their company.

Social Media 52

Social Media Sales Hiring Branding Technical Review 52

SmartKarrot

DECEMBER 20, 2021

Before agreeing to fund, investors consider a few things – the core product idea, company culture, and user/customer sentiment. Unfortunately, startups may chase new customer acquisition a little too fiercely in the early days without focusing enough on retention. Key Customer Success Metrics to Woo Investors.

Banking 19

Banking Customer Success Scale Company Culture 19

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. billion acquisition. billion acquisition by Cisco. How quickly can you get your reps firing and getting them delivering?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

SEPTEMBER 18, 2020

And instead of investing in managers, people to manage a group of people, and get them motivated and keep them focused on metrics, we invested in a bunch of automation. When we made the acquisition, I remember being in a meeting with our senior executives. And throughout the years, it got messed up in every different way possible.

Sales Hiring 243

Sales Hiring CTO Hire Scale Investment 243

Sales Hacker

JULY 17, 2018

ABS applied in such environments will likely just ramp up the metrics you’d like to trim. In addition to significant resource reallocation, ABS also entails a paradigm shift in your company culture. Obviously, that means any mismatch will negatively disrupt both people and profit at your company. Sales development reps.

Scale 55

Scale Sales B2C Outsourced Development 55

SaaStr

JANUARY 7, 2020

Every time you add somebody you’re going to have more and more communication issues that are happening in your company. One of the best ways to scale a company is to have figured out a way to do it with as few people as possible. And one good metric, I think, of a very good healthy company is revenue per employee.

Sales Recruiting 143

Sales Recruiting Sales Hiring Management Marketing 143

OpenView Labs

MAY 21, 2019

It’s an attractive model for all kinds of businesses because being able to drive growth through product usage is really critical if you want to lower your customer acquisition costs and increase customer lifetime value. But, in a PLG company, which individuals or functions are responsible really depends on the culture of the company.

Customer Lifetime Value 61

Customer Lifetime Value Onboarding Company Culture Finance 61

SaaStr

OCTOBER 24, 2019

Because, market share is really number one metric. We hadn’t talked about this but in terms of the rules that you can break, I don’t think anyone expected Benioff to break his cloud-based software rule and yet he goes and buys Tableau, and that made their biggest ever acquisition. But it might not be in your interest.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

OpenView Labs

MAY 21, 2019

It’s an attractive model for all kinds of businesses because being able to drive growth through product usage is really critical if you want to lower your customer acquisition costs and increase customer lifetime value. But, in a PLG company, which individuals or functions are responsible really depends on the culture of the company.

Customer Lifetime Value 57

Customer Lifetime Value Onboarding Company Culture Finance 57

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. Before Quip, Sam spent an incredible 3 years at Dropbox where he was the first enterprise sales rep in the entire company. I’d been ignoring them.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

SaaStr

APRIL 16, 2019

Every market is a little bit different, every deal is a little bit different and honestly, the multiple and the post money and a lot of the metrics they talk around out here aren’t necessary the metrics that matter. Honestly if you focus on the other metrics, you’ll get the multiples, you’ll get the funding.

CTO Hire 154

CTO Hire Travel Underperforming Technical Team CTO Coach 154

SaaStr

JULY 20, 2021

The major metrics for a VC, you can’t go in to talk to a venture capitalist without answering questions like, “What’s your cost to acquire a customer? There’s details, metrics, and no one cared. If it seems like the VCs, all they want to talk about is when the next round is, there’s a reason for that.

Underperforming Technical Team 243

Underperforming Technical Team Sales Hiring AWS Business Model 243

Intercom, Inc.

MARCH 15, 2018

One of the exciting things about a company that is going through a little bit of change, a little bit of chaos, is there is a lot of opportunity, and for me that opportunity was getting to move into management. I stayed at Digg until the company closed and through this talent acquisition where we joined SocialCode.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

SmartKarrot

SEPTEMBER 11, 2020

Net Dollar Retention is more relevant than other churn metrics. Kellog advised that public SaaS companies use NDR extensively and suggested that private companies should follow, using NDR as a key metric to measure and manage. All new acquisitions build over and above that. This was reinforced at SaaStr 2020.

Customer Success 10

Customer Success SaaS Company Culture Acquisition 10

OpenView Labs

MAY 21, 2019

It’s an attractive model for all kinds of businesses because being able to drive growth through product usage is really critical if you want to lower your customer acquisition costs and increase customer lifetime value. But, in a PLG company, which individuals or functions are responsible really depends on the culture of the company.

Customer Lifetime Value 40

Customer Lifetime Value Onboarding Company Culture Finance 40

SaaStr

NOVEMBER 28, 2019

Teddie : And also we’ve seen the BI market that’s been acquisitions at the last. So you said it took like four years to going to prove out the idea and you know, now the company’s about is a leader in the field of data governance. If you’ve read the report from my remaker recently, it was all about data.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

Sixteen Ventures

DECEMBER 31, 2019

Customer Acquisition. Customer Success Goals: Cohorts, Metrics, and Prioritization. Customer Acquisition. If they’re not a perfect fit with your product, service, support infrastructure, or even your company culture, they are unlikely to have a great customer experience… and are not likely to be successful.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

MAY 31, 2019

But sort of, not really release any data about the company and sort of use that as the way, when you do start fundraising, that’s when you’ve kind of assembled, okay, we’ve got a real package of all of the metrics that you need to see as an investor and now we’re ready to go.

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

SmartKarrot

DECEMBER 16, 2021

By prioritizing experience, you save money in the long-term, making each existing customer more profitable and thereby reducing efforts needed for new customer acquisition. From company culture to your very business model, every element must be crated with a CX focus to ensure you meet the mark.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. Fundamentally, they had to be tied at the hip, and especially with the advent of digital marketing.

Sales Hiring 115

Sales Hiring Customer Success Scale Sales Recruiting 115

SmartKarrot

APRIL 18, 2023

Customer Satisfaction (CSAT) : This measures customers’ satisfaction with the company’s products or services. Customer Churn Rate: This metric measures the percentage of customers who discontinued business with the company over time. 10% Perceived company cultural fit. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SmartKarrot

MARCH 8, 2022

An advocate for inclusion and diversity, Dana is proficient in scaling businesses with the help of customer acquisition and retention. She is a growth leader who passionately follows the human-first approach. Daphne Lopes. Irene is also diversifying her work portfolio by working on a book called “Who Speaks for the Customer.”. Irit Eizips.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21