User Pilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

AI Search 94

AI Search Social Media Cross-platform App Design (Application) Systems Review 94

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 111

Software Review Scale Customer Success Innovation 111

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Customer Success 155

Customer Success Systems Review Engagement Leadership 155

Totango

NOVEMBER 27, 2023

Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms. Offer self-service functionalities through community and knowledge centers.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. These include engaging your customers from a 360-degree perspective, using support tools to help your clients use your product and taking a digital-first, team-based approach to customer success.

B2B 80

B2B Engagement Strategy B2C 80

ChurnZero

JANUARY 26, 2022

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. From a Customer Success and Marketing perspective, optimizing the customer experience might look like exploring support tickets, talking to customers, and running reports on recently churned customers to find out why.

Scale 97

Scale Churn Scaling Retention 97

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This holistic perspective is essential for tailoring offerings and enhancing customer satisfaction.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Workflow Automation and Customer Success. Automating workflows is especially useful when it comes to your customer success goals.

Social Media 118

Social Media Technology Customer Success Trends 118

CustomerSuccessBox

SEPTEMBER 7, 2021

And in all these -the common thread- Customer Success. Customer Success as a stream has played an important role. So, without further ado, let’s see the Customer Success Trends as predicted by the CS experts. 1 Renewed focus on new customer onboarding. With the changing world, customer needs also change.

Customer Success 96

Customer Success Trends AI Innovation 96

User Pilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. That’s what this article explores. Finally, act on the insights.

SaaS 103

SaaS Social Media Data Onboarding 103

Intercom, Inc.

APRIL 13, 2018

Upselling value to existing customers is key. On top of that, an existing customer already knows your flaws, and they have an opinion on whether or not you’re delivering. Rather than picking up the phone on a whim to see if your customer would be interested in a premium plan, leverage data from their account. Only 23.9%

Scale 224

Scale SaaS Sales Sales Funnel 224

Baremetrics

MAY 16, 2021

With Baremetrics, you get access to accurate forecasts about all-important financial KPIs, such as active customers , upgrades, cancelations , and downgrades — all gathered neatly in one place. History Hit uses Baremetrics to measure churn, LTV and other critical business metrics that help them retain more customers. start free trial.

Payments 80

Payments Forecasting Payment Solutions SaaS Payments 80

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

Scale 52

Scale Churn Scaling Retention 52

CustomerSuccessBox

APRIL 27, 2021

In a subscription economy, customer retention is a necessary focus for business as a SaaS customer only pays 5-15% of total potential Lifetime Value upfront, the rest will only come in as future revenue IF you’re able to retain that customer. This is where Customer Success Platforms comes in. So, how do you do it?

Retention 52

Retention Payment Features Software Review Churn 52

Totango

JULY 15, 2021

The role of a Chief Customer Officer (CCO) is a fairly new addition to the C-suite, but it has been on the rise over the past several years as companies are better understanding the importance of creating a customer-centric culture within their organizations. So, what does a Chief Customer Officer do and why is this role so important?

Sales Hiring 123

Sales Hiring Customer Success Market Research Leadership 123

Totango

DECEMBER 16, 2020

Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization.

Trends 71

Trends Customer Success Artificial Intelligence Scale 71

Navint

DECEMBER 2, 2020

In this insightful webinar, we partner with Salesforce to discuss how businesses can leverage Salesforce Revenue Cloud to create a scalable quote-to-cash process, drive valuable customer insights and improve cashflow. We also share a demo of.

Cloud 52

Cloud Engagement Development Revenue 52

BetterCloud

NOVEMBER 5, 2020

Yeah, neither can we. Whether you were able to join us or not, there’s a lot to digest from the five days that we (virtually) spent together, especially when it comes to the product. Of course, we announced Discover, which is a big deal for several reasons. Introducing BetterCloud Discover. So, what’s next?

Azure 52

Azure Cloud Interviewing Engineering 52

Valuize Consulting

APRIL 26, 2022

Most organizations have a plethora of customer data, but only a few excel at cutting-edge Customer Intelligence. In order to create a true 360-degree view of your customers and produce predictive and actionable customer insights, you need to leverage all the rich data that exists in your organizational ecosystem.

Churn 52

Churn Technical Review Data Retention 52

BetterCloud

OCTOBER 21, 2020

You can still register for Altitude 2020 to view this keynote and the rest of the week’s previous sessions. Tired of product updates? Neither are we! Our chief product officer Jim Brennan took the stage again on Day 3 of Altitude to discuss BetterCloud’s latest investments in our Manage and Secure platforms. Increased integration support.

Azure 52

Azure SaaS Interviewing Onboarding 52

User Pilot

AUGUST 31, 2023

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. On G2, Heap and Google Analytics have ratings of 4.3 respectively.

Software Review 98

Software Review Technical Review Underperforming Technical Team Retention 98

Totango

APRIL 15, 2022

In order to effectively optimize, scale and provide your customers with the best experiences possible, you need to have a high-quality customer success platform. Customer 360 : Ability to connect all platforms in your techstack into one centralized customer data platform.

Customer Success 84

Customer Success Technical Review Scaling Investment 84

GetUplift

NOVEMBER 9, 2022

A good product page that delivers real results focuses on showing customers exactly what they need at exactly the right time. It does the work for the customer by laying everything out in crystal clarity. . Not just any story though: it has to tell a story that connects with your target customer. I mean, who doesn’t??).

Technical Review 57

Technical Review Pricing Interviewing Revenue 57

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Artificial Intelligence 101

Artificial Intelligence Social Media Software Review AI Search 101

CustomerSuccessBox

MARCH 11, 2022

You can’t retain them just with an excellent product but also need to build a healthy relationship that makes the customers loyal to you. Read on further about Customer Loyalty vs Customer Retention! Let’s dive to see what distinguishes customer retention from Customer loyalty. Cognitive loyalty.

Retention 52

Retention Customer Lifetime Value Branding Onboarding 52

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Here are seven great customer engagement ideas you can easily put into practice. We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs.

Engagement 62

Engagement B2C Technical Review Retention 62

User Pilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. The outcome?

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

Intercom, Inc.

JUNE 11, 2018

They bring together critical information about your customer, your competitors and your strategy to nurture existing business in a simple document to ensure each customer is set up for success. What is top of mind for your customer? Account plans are one of the most important weapons in a salesperson’s arsenal.

Sales 201

Sales Acquisition Retention Consulting 201

User Pilot

NOVEMBER 8, 2023

Once you have defined your main customer segments , the next step is to analyze their path to value. website traffic, customer surveys, and user interviews). In this article, we'll explain what behavioral personas are, the invaluable insights , and how to use them to drive growth in your SaaS. Ready to get into it? Let's go!

AI Search 99

AI Search Trends Onboarding Churn 99

Totango

JULY 5, 2022

In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. You need to be able to retain and scale your current customer base efficiently, with the current resources you have rather than adding more. . Dive into Customer Health. Identify At-Risk Customers .

Customer Success 97

Customer Success Scale Headcount Churn 97

SaaS Metrics

JULY 16, 2020

EngageBay is an award-winning product for nurturing and engaging clients for their utmost customer satisfaction. The software provides a seamless experience for customers of small and mid-sized real estate agencies. This diverse package of solutions includes marketing automation, sales bay, live chat and helpdesk.

Software 52

Software Engagement Management Sales 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. What is a Customer Success Software?

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Sales Hacker

JUNE 3, 2021

The important part to remember is your relationship with each group is different, meaning you shouldn’t use the same CRM tool for both types of customers. To know whether one CRM software is adequate, you need to understand the differences between B2B and B2C customers. automobile parts to repair cars), to sell to their customers (e.g.

B2C 74

B2C B2B Business Payment Features 74

User Pilot

FEBRUARY 15, 2024

TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints. It includes keeping track of user drop-offs , friction points , and conversions.

Sales Funnel 103

Sales Funnel SaaS User Experience Forecasting 103

ChurnZero

AUGUST 11, 2020

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. This is a guest blog post by Anita Toth, Chief Churn Crusher. . This is shocking.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

Intercom, Inc.

MAY 22, 2018

In today’s data-driven world, the idea of using research to build great tech companies has gone from being buzzworthy to expected. User testing is now a must-do, thanks to the lean build-measure-learn mantra that has inspired modern product development. Role of exploratory research in product development.

Innovation 223

Innovation Development Interviewing Data 223

User Pilot

JANUARY 28, 2024

This article guides you through important surveys to implement across the customer journey. Among other benefits, they help you: Collect customer feedback with minimal effort : Imagine a quick, bite-sized snack instead of a full-course meal. Micro surveys are like that for customers.

Scale 86

Scale Market Research Software Review Churn 86