SaaStr

APRIL 13, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Make enables individuals, teams, and enterprises across all verticals to create powerful custom solutions that scale their businesses faster than ever. appeared first on SaaStr.

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Scale Compensation B2B Innovation 205

SaaStr

FEBRUARY 2, 2023

In February 2023, we’re heading to Singapore for our first APAC event and we wanted to give a special shout-out to some of the companies that will be there with us! We’ll see 1,000+ of the best SaaS founders, execs, and VCs February 22-23 at SaaStr APAC 2023 ! At SaaStr, our partners are an integral part of our events.

Cloud spend optimization 211

Cloud spend optimization AWS Scale compliance 211

SaaStr

DECEMBER 28, 2023

So 2023 wasn’t a rough year for everyone. But then in 2023 — it just plummeted. But the trend of slowing growth in 2023 wasn’t just a thing — it was an All Time Low. Still, the trend line does make you worry a smidge. Further and further as the year went on.

Azure 305

Azure Cloud SaaS Trends 305

SaaStr

DECEMBER 26, 2023

Almost Everyone’s Gotten Radically More Efficient in SaaS That’s a good metric to think about at scale now. In part, because unicorn rounds have evaporated in SaaS (outside of some AI outliers), everyone just has to be cash-flow positive at scale. But what does it mean in practice, when you are well before the IPO stage?

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Venture Capital Scaling AI Investment 280

ChurnZero

JANUARY 10, 2023

Whether you’re an experienced Customer Success professional looking for a new role, or you’re a newcomer hunting for your first Customer Success position, these are the hiring trends to anticipate and leverage in 2023. Scaling challenges give rise to digital Customer Success roles.

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Trends Customer Success Headcount Scale 52

SaaStr

AUGUST 30, 2023

When he came back to G2, his co-founder, Tim Handorf, had scaled the platform and got it to critical mass. Those looking for data on how vendors are trending, how the market is trending, product experience, management success, how categories are trending, etc., The original vision for G2 was to be the Yelp of software.

AI Search 202

AI Search AI ChatGPT Scale 202

SaaStr

JANUARY 20, 2023

The full agenda has just launched for SaaStr APAC 2023! It will be the #1 place to talk SaaS, learn SaaS, and share SaaS learnings in APAC in 2023! We’ll have dozens and dozens of workshops, braindates, and much more! The post The Full SaaStr APAC Agenda for Feb 22-23 in Singapore is Here!

AWS 248

AWS Cloud Trends Startup 248

USIO

MAY 13, 2024

With a large scale company needing checks to be processed and done, the expense of materials is very high. a month to process at least 5,000 checks. Usio over the year of 2023 has disbursed approximately 870,260 cards. And this is including the accounting software into this expense of paper checks.

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Payment Methods Payment Services Payments Payment Solutions 264

Chart Mogul

DECEMBER 20, 2023

In January, venture capitalist Fred Wilson wrote “Surviving is thriving in 2023” and I think he couldn’t have been more right. SaaStr CEO Jason Lemkin referencing ChartMogul research in his opening keynote, SaaStr 2023 Our SaaS Retention Report exposed that companies with best-in-class retention grow at least 1.5

Scale 52

Scale Subscription Payment Features Benchmarks 52

Valuize Consulting

DECEMBER 20, 2023

2023: A Year Of Accelerated Evolution In 2023, rapid technological innovation and shifting market dynamics have profoundly impacted B2B technology companies. Amidst this year of evolution, what was top of mind for B2B recurring revenue leaders in 2023? Watch Webinar 2. Play Episode 6.

Scale 52

Scale Operational efficiency. Customer Success Innovation 52

Chart Mogul

MAY 3, 2023

We sit down with Daniel Bakh, CEO & Co-founder at Fullview, Parker Moore, Head of Customer Success at Vitally, and Enzo Avigo, CEO & Co-founder at June to discuss recent trends in this key metric. Tools that don’t directly contribute to revenue or savings are less likely to be adopted.

Retention 52

Retention Trends B2B SaaS 52

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Related: Which Customer Success best practices should you keep or let go in 2023?

Leadership 98

Leadership Trends Customer Success Investment 98

SaaStr

JULY 26, 2023

Billion in ARR — growing a stunning 46% even at that scale. ARR ▶️ 46% Growth ▶️ 125% NRR ▶️ 400 $1m+ Customers ▶️ 15% Operating Margins ▶️ $22B Market Cap It doesn't get too much better — Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 25, 2023 Yes, times are a bit tougher out there. Is this a trend? And with high NRR.

Scale 201

Scale Scaling Engineering Cloud 201

Neil Patel

DECEMBER 13, 2022

we wanted to know on a global scale what businesses of all sizes in all major industries (and for both B2B and B2C) are doing. 11% said they would maintain their SEO budget going into 2023. A staggering 98% said they would invest in AI tools in 2023. 92% of companies are planning to increase their podcasting budget in 2023.

Marketing 144

Marketing AI Search Software Review Social Media 144

SaaStr

DECEMBER 19, 2023

Second, 2023 was a weird year. When Shopify accelerates, as it did in 2023, its top partners should as well. That’s a powerful trend. I don’t. I don’t have any idea. First, in the history of SaaS, things weren’t always easier when interest rates were lower. It’s not the whole story.

Marketing 248

Marketing Cloud Trends Scale 248

Clouded Judgement

APRIL 19, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Their GAAP revenue grew 5% in 2023, and 29% in Q4 ‘23 YoY. Rubrik’s subscription ARR was $784m at the end of 2023 and growing 47% YoY. For context, full year GAAP revenue in 2023 was $628m. Follow along to stay up to date!

Cloud 141

Cloud Scale Subscription Payment Features 141

SaaStr

APRIL 26, 2023

Self-serve products can and should be quite profitable at scale. Squarespace isn’t hitting big GAAP profitability numbers yet, but it’s generating significant cash and trending past a sustained 20% EBITDA. But it overpayed by the standards of 2023, and took a $200m markdown to reflect that. 68% From Ecommerce.

Scale 232

Scale SMB Churn Pricing 232

ChurnZero

JANUARY 4, 2024

“As growth rates slowed in 2022 and 2023, there was a lot of pressure on SaaS businesses to double down on their customer bases, but many companies weren’t prepared to execute thoughtful strategies that require buy-in from multiple departments. ” Scale, efficiency and growth: How will CS leaders unlock more in 2024?

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

SaaStr

MAY 17, 2023

So what’s that worth in 2023? Billion in ARR – Growing 16% – Non-GAAP margins of 17% and trending up And market cap? ARR folks pic.twitter.com/2UlOfY37KS — Jason ✨Be Kind✨ Lemkin  (@jasonlk) May 11, 2023 5 Interesting Learnings: #1. That’s the theme of 2023 — efficiency.

Scale 232

Scale Cloud Enterprise Trends 232

SaaStr

JANUARY 12, 2024

SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. So e ven if you had a hard 2023, there’s magic in this chart. From 2022 to 2023, it grew 0%.

Sales Hiring 250

Sales Hiring Customer Success Scale AI 250

SaaStr

SEPTEMBER 19, 2023

A trend it is. -based sales reps often aren’t really willing to work, or excel, at sub-$100k OTEs anymore. Almost every SMB SaaS company I work with has moved most of its sales team outside the U.S. In that case, SMB sales doesn’t always have to be quite as efficient as it does if it’s your entire business motion.

SMB 274

SMB Scale Sales Hiring Sales 274

SaaStr

NOVEMBER 11, 2023

The underlying trends aren’t necessarily rosy per se. Still, CEO Yamini Rangan noted things have not gotten any easier: “What we are seeing in second half as customer trends is very similar to what we saw in the first half of 2023. And for many, their growth rates are still materially lower than in 18-24 months ago.

Cloud 248

Cloud Trends AI Scale 248

Chart Mogul

JUNE 1, 2023

This is your guide to customer retention in 2023. In this post, we will explain customer retention, how to calculate it, why it matters, and what a good customer retention rate looks like in 2023 based on a study of over 2,100 businesses. Are you ready to implement strategies to scale rapidly?

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Retention Metrics Benchmarks SaaS 90

SaaStr

JANUARY 13, 2023

— Cynthia Hollen / Omnitail … OnMyWay Commerce (@cynthiahollen) January 9, 2023. We’ve had Fractional CFOs for a very long time, and perhaps they inspired the trend. They come in for 3-4 months and help, yes, but they also make sure they put a full-time team in place that can scale. And worst case, it sets you back.

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Sales Hiring Venture Capital Scale Finance 299

SaaStr

JUNE 3, 2023

Read more: [link] pic.twitter.com/FpyJ6Ohczn — Todd McKinnon (@toddmckinnon) May 31, 2023 #2. Check out our full earnings report: [link] pic.twitter.com/07P3aqzBer — Salesforce (@salesforce) May 31, 2023 #4. CrowdStrike Growing an Incredible 42% at $2.8 Billion in ARR. Yes, cybersecurity remains critical in the enterprise.

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Cybersecurity Cloud Innovation Subscription 201

TurnKey Labs

MAY 18, 2023

It’s not just a passing trend anymore; it’s becoming the new norm in the software world. I can’t help but get excited about the future of offshore software development. The benefits it brings to startups and high-growth companies are undeniable – lower costs, enhanced staff flexibility, and accelerated time to market.

Software Development 52

Software Development Trends Development Software 52

User Pilot

JULY 24, 2023

Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. As of 21 July 2023, there are 1,503 integrations in the Zendesk marketplace. Chatdesk Trends and Zendesk integration Chatdesk Trends is a feedback tool with excellent tagging and reporting features.

Marketplace as a Service 72

Marketplace as a Service AI Search Social Media SaaS 72

Scytale

OCTOBER 9, 2023

In this blog, we will highlight some of the top CISOs in the UK in 2023 and explore the qualities that make them stand out in this ever-changing environment. Her brainchild, the SHe CISO Exec Cybersecurity Leadership Empowerment program , aims to nurture emotionally intelligent cybersecurity leaders on a global scale.

Technical Advisors 52

Technical Advisors Cybersecurity CTO Scale 52

SaaSHolic

MAY 5, 2023

The decision to invest is based on the founding team’s potential and their product’s potential to scale and become a significant market player. Startups should be cautious about their cash position, focus on capital-efficient business models, and adopt a global mindset to compete on a global scale. Web Summit Rio, day 3.

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Technical Review VP of Engineering Development Team Review Software Review 90

ChurnZero

JUNE 14, 2023

How should I wrangle a constricted company budget to outlast 2023? Don’t let your customer success team go into 2023 with substandard tools. You wouldn’t expect your sales team to sell without their CRM or your marketers to drive leads at scale without marketing automation. This article was originally published in Forbes.

Scale 52

Scale Customer Success Technical Review Sales Hiring 52

SaaStr

FEBRUARY 27, 2024

And say, you back into the sales and marketing expense from Magic Number and assume that the R&D and G&A expenses aren’t around similar levels as public staff comps at a similar scale. In 2023 alone, Sapphire saw AE sales quota attainment drop in H2 to 60% from 90% in H2 2021. What does this mean?

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VP of Engineering Scale Marketing Benchmarks 227

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. Do those activities in the way that scales the best. Q: What one process should CS leaders focus on in 2023?

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

SaaStr

FEBRUARY 1, 2023

JAMF: pic.twitter.com/99ZoDn85YO — Jason Be Kind Lemkin  (@jasonlk) January 29, 2023 5 Interesting Learnings: #1. Sometimes, you need a macro trend to really break your way. How about just $2.35B in today’s world. 12+ Years Until Business Really Took Off. Sometimes, it just takes a while: #2. Jamf’s star also rose: #4.

Engineering 233

Engineering Trends Enterprise Revenue 233

Andreessen Horowitz

SEPTEMBER 13, 2023

To begin to answer these questions, we looked at SimilarWeb traffic data (as of June 2023) to rank the top 50 GenAI web products by monthly visits. For companies that made the list that do have a mobile app, we added that traffic, gathered from Sensor Tower as of June 2023, to determine their spot number. Here are our top 6 takeaways.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

SaaStr

SEPTEMBER 6, 2023

Quarterly net new ARR trends. pic.twitter.com/6H4Knebr0A — Jamin Ball (@jaminball) August 31, 2023 5 Interesting Learnings: #1. Things may not be easy going forward. But we do seem to be past the lows. As a reminder, I calculate ARR as quarterly subscription rev x 4. Big Customers Take Years to Get Huge.

Cloud 240

Cloud Scale Subscription Payment Features 240

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Digital transformation was already an unavoidable trend – but the pandemic has made it truly business critical. Here’s what you need to know.

Scale 228

Scale Engagement Technical Review Business 228

Chart Mogul

MARCH 23, 2023

And, is your poor retention the reason for your slower growth in 2023? And, is your poor retention the reason for your slower growth in 2023? In this post, we will explain what are GRR and NRR, how to calculate them, why they matter, and what a good retention rate looks like in 2023 based on a study of over 2,100 businesses.

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Retention Metrics Revenue Scale 52