Intercom, Inc.

JANUARY 18, 2022

Our new report reveals the top five trends transforming support and how to capitalize on them. Last year, as the world grappled with the global pandemic, we released our first Intercom Customer Support Trends Report. Download the Intercom Customer Support Trends Report 2022. Want a sneak peek into the report’s findings?

Customer Support 138

Customer Support Trends Headcount Finance 138

Intercom, Inc.

AUGUST 26, 2020

In the coming year, 55% of support leaders are increasing their spend on technology to scale their efforts. Below we dive into each of the five key trends from our research. It’s the vehicle for delivering the experience your customers expect at the scale your business needs. So, what’s standing in their way?

Trends 233

Trends Scale Headcount Technology 233

Intercom, Inc.

NOVEMBER 18, 2020

Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team – and our data shows support leaders are hungry for more. . We asked them about their greatest challenges and opportunities in scaling and implementing automated support, like chatbots and automated workflows. .

Customer Support 223

Customer Support Trends Scale Scaling 223

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. But before the years of rapid scaling, it took the company a little while to hit its stride. After the company hit $1M ARR, they began to see a healthy, upward trend. Every Wednesday at 10 a.m.

Scale 212

Scale Scaling SMB Marketing 212

Tom Tunguz

JULY 8, 2020

Cloud Data Lakes are a trend we’ve been excited about for a long time at Redpoint. The cloud data lake architecture enables companies to achieve scale, flexibility, and accessibility. I’ll also be speaking, sharing some of the trends we see in this space. A vital part of a cloud data lake is the open format of data.

Data Analysis 242

Data Analysis Cloud Data Scaling 242

SaaStr

JANUARY 25, 2020

A bunch of sessions aren’t even up yet — for example, we just added David Wadwani, ex-CEO of Appdynamics, now the newest partner at Greylock — so take these trends with a grain of salt. What It Really Takes to go from Series A to Series B with Canvas, Scale Ventures and Index Ventures. But grab your spot fast!

Trends 208

Trends Venture Capital Scale PayPal 208

SaaStr

APRIL 4, 2022

Weimer organizes her team at Podium by the seven pillars of revenue marketing: Marketing Operations: Marketing operations cover scaling of the campaign execution process, marketing tools, forecasting, attribution and reporting, and driving improvements to campaign quality metrics and infrastructure. . Affecting change in the sales ecosystem.

Scale 247

Scale Revenue Scaling Marketing 247

Intercom, Inc.

SEPTEMBER 10, 2020

Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. A data-driven framework for scaling. Mark’s latest ebook, The Science of Scaling , outlines a precise framework for success.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

Intercom, Inc.

JUNE 16, 2020

Today we’re excited to bring you Scale , a place where we explore how industry leaders are propelling their companies forward – by keeping their customers front and center. As teams scale up, customers can easily turn from people you know into numbers you optimize. How can we drive down our CAC and drive up our LTV?

Scale 213

Scale Scaling Business Trends 213

SaaStr

JANUARY 24, 2023

As SaaS founders are looking to scale and raise funding, it can be confusing and stressful to navigate in the uncertain market of the past few years. As companies scale, they will want to keep in mind that momentum will change over time. They found that companies with lower revenue tended to scale more quickly than mature businesses.

Scale 231

Scale Scaling Software Review Operational efficiency. 231

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features. They kept doing it after the economy changed, and they also scaled it. It’s cheap.

Scale 159

Scale Sales Hiring Scaling Banking 159

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? Instead, it would be an internal core technologies team that would take long-term views on how we build and scale Intercom. Scaling to Rails.

Scale 216

Scale Technical Review Technology Scaling 216

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. Trends in Billing and Pricing . Great for early-stage companies and easy to scale throughout the business lifecycle.

Trends 98

Trends B2B Scale Payment Features 98

Blulogix

JANUARY 26, 2024

In this blog, we will discuss some of the prominent trends in subscription billing and examine the crucial role of advanced platforms like BluIQ in steering the industry forward. This change has sparked several key trends that are currently defining and will continue to shape the future of subscription billing.

Payment Features 52

Payment Features Trends Subscription Innovation 52

User Pilot

MAY 31, 2023

The best methods to analyze survey data are: Analyzing data from different data points to identify trends and extract actionable insights from quantitative survey results. Gain actionable insights by analyzing data and identifying trends, patterns, and pain points from customer feedback. Creating nominal scale questions in Userpilot.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. Book a demo today to learn more!

Scale 104

Scale Customer Success Scaling SaaS 104

SaaStr

DECEMBER 8, 2021

A Tale of Two Trends. Aaron Levie the CEO of Box said at 2021 SaaStr Annual below he thought the enterprise acceleration from Covid would last at least 3 years, given enterprise replacement and buying cycles. The post Is the “Covid Boost” Over in SaaS? It Depends. appeared first on SaaStr.

Trends 266

Trends Merchant Services SaaS Cloud 266

Neil Patel

SEPTEMBER 3, 2021

Are you hoping to identify MarTech trends that can help your campaigns be more effective and run more smoothly? In this blog, we unpack the six biggest MarTech trends looming over the marketing industry and how you can use them to your advantage. 6 MarTech Trends. Scalability: MarTech automation tools scale with you.

Trends 131

Trends Scale Social Media Strategy 131

Blulogix

JANUARY 26, 2024

Trends and Your Platform’s Role By BluLogix Team Subscription billing has undergone a significant transformation from its early days in print media to becoming a cornerstone of various modern industries, including Software-as-a-Service (SaaS) , Unified Communications-as-a-Service (UCaaS) , IoT , Managed Services Providers , and beyond.

Payment Features 52

Payment Features Trends Subscription Cloud 52

SaaStr

FEBRUARY 25, 2022

At a time when enterprise SaaS is gaining game-changing momentum, it presents a promising opportunity for companies to redefine the rules of work and scale exponentially—by hiring more freelancers. . The way you build a team—one that’s adaptable to trends and changes—will become a huge differentiator for your company.

Scaling 196

Scaling Artificial Intelligence Company Culture Innovation 196

SaaStr

FEBRUARY 11, 2024

SaaStr 721: How Revenue Leaders at Box, Calendly, and Lattice Scaled From $0 to $100M+ and Beyond   2. SaaStr 722: 2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin   3. 2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin 2. Everything Else?

Scale 249

Scale Trends Enterprise Scaling 249

Subscription Flow

DECEMBER 13, 2023

This blog delves into the intricacies of B2B payments, highlights what sets them apart, and explores the top B2B payments trends in 2023. B2B payments, therefore, differ considerably in scale and complexity, to the B2C payments space making them a distinct realm with its own set of challenges and opportunities. Let’s dive in!

Payment Services 59

Payment Services Payment Solutions Payments Payment Methods 59

Totango

MARCH 30, 2021

For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. This was not sustainable for Wisr, so the company had to build and scale its customer success team virtually overnight.

Customer Success 118

Customer Success Scaling Business Model Trends 118

SaaStr

APRIL 1, 2023

This mentality has stayed around and has become a core part of running a business, and the trend will only grow. The key takeaways for SMBTech companies to scale in today’s economy are: Now is a great time to build for SMBs. Know Your Customer and be choosy as you scale. And there’s no going back once you’re “turned on.”

Scale 209

Scale SMB Merchant Services Payment Methods 209

SaaStr

JANUARY 11, 2022

Solve for that moment and niche, and then iterate for scale once you’ve validated. . Build your MVP, test your theory – then iterate and scale on the fly. Decide on the channels that make sense for your audience and at your scale. Build teams that scale by avoiding structure for the sake of having structure.

Scaling 221

Scaling Social Media Innovation Branding 221

SaaStr

MARCH 18, 2019

But then, by trial-and-error, learning, and better training … eventually, the CEO gets the company to two trained, scaled sales reps that are pretty darn good. And then you go to scale. to 1.7x: The next phase then adds more costs, and more scaling: You’ll need a sales manager for every 8 AEs or so and maybe 10 SDRs.

Scale 210

Scale Sales Hiring Scaling Sales 210

SaaStr

DECEMBER 26, 2023

Almost Everyone’s Gotten Radically More Efficient in SaaS That’s a good metric to think about at scale now. In part, because unicorn rounds have evaporated in SaaS (outside of some AI outliers), everyone just has to be cash-flow positive at scale. But what does it mean in practice, when you are well before the IPO stage?

Venture Capital 283

Venture Capital Scaling AI Investment 283

SaaStr

APRIL 17, 2024

New Customers Still Growing 22% at Scale. For me, Net New Customer Count has become the metric I obsess the most about at scale. Not That Efficient — Yet Rubrik is bucking the trend of public SaaS leaders by not being profitable, free-cash flow positive, or really all that efficient … yet.

Scale 235

Scale Pricing Scaling Cloud 235

Tom Tunguz

MARCH 11, 2024

The recent Snowflake earnings call highlighted the trend. Snowflake may be better for large-scale BI ; Databricks’ Spark for AI data pipelines ; MotherDuck for interactive analytics. But, that message was about scaling the system to handle bigger data within their own product. That’s step 1 above.

AI 285

AI Engineering Cloud Trends 285

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Read more on Customer Success industry trends: .

Leadership 98

Leadership Trends Customer Success Investment 98

Neil Patel

APRIL 21, 2020

And there are many reasons for that, but there is one trend that’s really caused the majority of my SEO growth. Now, I get that none of us are Amazon and we don’t have huge budgets, so I wanted to take a minute and break down how you can do this on a global scale without breaking the bank. As you can see, my traffic is growing.

Trends 145

Trends Investment Banking Cloud 145

SaaStr

DECEMBER 15, 2023

All day we’ll get 25 of the Best Apps and Best Vendors in SaaS together live with the SaaStr community to show hundreds of CXOs and thousands of SaaS execs why to use your app. We have limited space for a handful of Gold sponsors to host 15-minute demos.

Scale 248

Scale Interviewing Trends Innovation 248

Blulogix

APRIL 9, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Integration and Automation: Scaling Your Business Efficiently In subscription-based business models, particularly those operating within the digital space, managing digital inventory emerges as a critical yet complex task.

Scale 52

Scale Subscription Payment Features B2B 52

ChurnZero

JANUARY 4, 2024

Hiring fractional experts has been a common practice in other industries for decades; in 2024, CS teams will embrace this workforce model in scale while remaining cost-conscious.” ” Scale, efficiency and growth: How will CS leaders unlock more in 2024? ” But how will customer success teams fare under the pressure?

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52