Tom Tunguz

DECEMBER 28, 2021

Here are my predictions for 2022: Web3 consumer products go fully mainstream with more than 35% of Americans, about 100m people, engaging with them by 2023. Every year I make a list of predictions and score last year’s predictions. Metamask counts 10m MAU and Phantom is at 1.5m MAU growing quickly. This trend is only increasing.

Scale 267

Scale Blockchain Banking Machine Learning 267

SaaStr

APRIL 28, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022. Outreach is the only solution provider to integrate sales engagement, conversation intelligence, and revenue intelligence into one platform. We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 7-8 at 2022 SaaStr Europa !

compliance 220

compliance Forecasting Finance AI 220

SaaStr

APRIL 1, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Europa 2022. Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. We’ll see 2,000+ of the best SaaS founders, execs, and VCs June 7-8 at 2022 SaaStr Europa !

Payments 216

Payments Sales Hiring Payment Solutions Airlines 216

Intercom, Inc.

AUGUST 24, 2022

We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST. This event will focus on the key to engaging your customers, exploring the theories, challenges, and solutions behind getting – and keeping – customers. “

Innovation 191

Innovation Retention Engagement Engineering 191

SaaStr

APRIL 15, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. ActiveCampaign ‘s category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. Grab tickets here. appeared first on SaaStr.

Travel 200

Travel compliance Finance Engagement 200

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

SaaStr

AUGUST 11, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Engage teams by enabling them to interact with the project in the way they prefer. The post Thanks to BambooHR, Drata, GuideCX, Mailchimp, and Ramp for Sponsoring SaaStr Annual 2022! Thousands of companies are spending an average of 3.3%

Payment Solutions 188

Payment Solutions Payment Services Payments compliance 188

SaaStr

AUGUST 29, 2022

We’re 15 days away from SaaStr Annual 2022, and we are excited to feature hundreds of speakers, sharing their knowledge and experience with you! Scaling Revenue in 2022: What’s the Same and What’s Different? The post 15 Most Popular SaaStr Annual 2022 Sessions (So Far!). GET 20% OFF! See You Sep 13-15!!

Scale 247

Scale Sales Hiring Marketplace as a Service B2B 247

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Fast forward to 2022, customer success is an established function at even many early-stage software companies.

Sales Hiring 242

Sales Hiring Customer Success Scaling Construction 242

Totango

FEBRUARY 25, 2022

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Look for these exciting features and more in 2022: Campaign engagement reporting. In-App messaging.

Innovation 96

Innovation Customer Success Enterprise Engagement 96

SaaStr

JULY 8, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Whether it’s driving sales, growing a customer base or engaging an audience, we help you build strong connections and generate powerful results. Join these incredible companies to experience all the value of SaaStr!

Banking 180

Banking Consulting AI Revenue 180

SaaStr

OCTOBER 5, 2022

Where do they show up during the engagement cycle? This information allows us to learn how our customers engage with our products and our various marketing platforms or how they use other technologies or services. This might present a chance to complement product-led engagement with enterprise sales.

VP of Engineering 200

VP of Engineering Scale Scaling Sales Hiring 200

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. of support teams in 2022. . Download the Intercom Customer Support Trends Report 2022.

Customer Support 118

Customer Support Scale Trends Investment 118

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

Customer Success 117

Customer Success Technical Review Social Media Underperforming Technical Team 117

Sales Hacker

FEBRUARY 17, 2022

As we begin 2022, B2B buyers are more digitally inclined than ever. What sales investments should you focus on in 2022? To help companies prioritize, here are three areas in which to add strength in 2022 and three where it makes sense to hold steady. Sales engagement. Remote engagement. Revenue intelligence.

Scale 91

Scale Investment Sales Forecasting 91

SaaStr

FEBRUARY 5, 2022

In this session, Harini will discuss the optimal engagement model for the product , services, and customer success teams in the SaaS world to deliver value and innovation to your customers. When done right, Customer Success is the ultimate feedback mechanism – helping product teams to innovate for the better.

AWS 226

AWS Customer Success Scale Sales Hiring 226

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Unbounce

JANUARY 13, 2022

Here’s how we’ll use ‘em in 2022. 7 Marketing Trends You Gotta Know About For Your 2022 Strategy. Here’s what you need to avoid in 2022. While these tools aren’t perfect, Forbes Agency Council asserts that they’re among the top 14 ways marketers can leverage AI in 2022. AI is your ticket to competing in 2022.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

Sales Hacker

AUGUST 3, 2022

As you can see below, 37% of Gen Z consumers engaged with shoppable ‘buy’ buttons on social media in 2020 alone. According to a recent Hootsuite study, business leaders that incorporated social selling tactics into their sales strategy were 45% more likely to see higher conversion rates in 2022. And that number has only risen since.

Social Media 81

Social Media Strategy Sales Funnel Software Review 81

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. There will be around 5,000+ SaaS founders, execs, and investors who will be participating in SaaStock 2022. Customer Success Conference 2022 by TSIA. CS 100 Summit.

Customer Success 52

Customer Success Customer Lifetime Value Interviewing Subscription 52

Tom Tunguz

DECEMBER 17, 2022

The hangover from web3’s raucous 2022 extends into 2023. The fundraising market thaws, but at materially lower prices than the first half of 2022. Flat & down rounds surge to 30% of all mid-stage rounds completed in 2023, up from less than 5% in the first half of 2022. But 2022 was unpredictable in many ways.

Software Review 259

Software Review Technical Review Machine Learning Artificial Intelligence 259

Totango

MARCH 24, 2022

More than 60 customer success executives from various organizations, including Dynatrace, GitHub, Waystar, ActiveCampaign, HPE, Extreme Networks, Radware, Varicent and more, gathered at this exclusive destination to share best practices and strategies, connect with like-minded industry leaders and engage with subject matter experts.

VP of Engineering 92

VP of Engineering Scale Customer Success Engineering 92

Sales Hacker

OCTOBER 28, 2022

I recently had the genuine pleasure of attending Scott Ingram’s 2022 Sales Success Summit. Sales Success Summit 2022: Big ideas and takeaways. Not sure how to engage on LinkedIn? Jheryn Kenney’s pro tips for engaging on LinkedIn: Comment thoughtfully — don’t just say “congrats.” Here are some things I learned and loved.

Sales 86

Sales Enterprise Consulting Branding 86

CustomerSuccessBox

JUNE 8, 2022

At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss! Customer Engagement Transformation Conference | Thursday, June 09, 2022| This event features 20 world-class speakers who will deliver exclusive content on trending topics.

Customer Success 52

Customer Success Innovation Churn Trends 52

SaaStr

JUNE 3, 2022

— dharmesh (@dharmesh) January 21, 2022. In the run-up to SaaStr Annual 2022 on September 13-15 , we wanted to look back at some of the highest-rated SaaStr sessions of all time, since the first SaaStr Annual in 2015. If you want to grab 20% off SaaStr Annual 2022 tickets, grab ’em here.

CTO 260

CTO Retention Startup Scaling 260

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Check them out in our app store.

Scaling 104

Scaling Branding User Experience Data 104

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. Suggested Read : Top 10 SaaS Conferences of 2022. Some of the most significant CS events have been held in the year 2022 so far. Date: September 7-8, 2022. Date: October 12-14, 2022. Did you miss them?

Customer Success 52

Customer Success Trends Leadership AI 52

Frontegg

JANUARY 7, 2022

Product-Led Growth (PLG) is taking center stage in 2022, with more and more SaaS companies realizing the importance of self-served applications with increased in-app freedom. 7-9 February, 2022 (Virtual). 7-9 February, 2022 (Virtual). 16 February, 2022 (Virtual). 3 – LTP Digital 2022. 2 – ProductCon.

Artificial Intelligence 69

Artificial Intelligence Technical Review PayPal Software Review 69

SaaStr

JULY 2, 2022

We’ve made mentoring and braindates central to SaaStr Anual and Europa, and we’re going to keep refining that for Annual 2022. The Last Call party ended up being a time where folks that were most engaged had some of the best conversations of the whole event. The post 22 Reasons to Come to 2022 SaaStr Annual Sep 13-15!!

Scale 197

Scale Sales Hiring PayPal Scaling 197

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. Intercom helps companies build strong customer relationships through ongoing, personalized, and engaging communication.

Cloud 211

Cloud Leadership Innovation Communication 211

SaaStr

DECEMBER 31, 2022

So 2022 marked SaaStr’s 10th anniversary, from our first blog posts in August and September 2012. Our IRL and digital events attracted over 50,000 attendees in 2022. In any event, thank you to everyone and anyone that is part of the SaaStr community — however you engage. Look for a lot more from us in 2023!

Engagement 219

Engagement SaaS 219

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. The Five Best CRMs for B2B Businesses in 2022. The post Five Best CRMs for B2B Sales in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Payment Methods 81

Payment Methods B2B Payment Solutions Payments 81

SaaStr

JULY 15, 2022

— Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) July 14, 2022. And there’s still always at least a small but engaged group of customers looking for a better solution. — Aaron Levie (@levie) May 26, 2022. “Note: I don’t want to hear seed companies complain about ‘the market.’ No, be honest.

Marketing 305

Marketing Cloud Startup Churn 305

ChurnZero

JULY 22, 2021

Setting rules of engagement saves your team time, money, and energy. Your rules of engagement should be based on which team is genuinely the best fit in each scenario and has the greatest likelihood of gaining sales traction. As a final note before we dive in: Be prepared to constantly amend your rules of engagement.

Customer Success 98

Customer Success Engagement Sales Acquisition 98

User Pilot

JUNE 29, 2022

Such personalization will activate your customers and make them happier and more engaged. When conducting customer behavioral analysis, you can observe how users engage with your product and spot obstacles they face along the user journey. 10 Best customer segmentation tools to try in 2022. Behavioral segmentation data.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

CustomerSuccessBox

APRIL 12, 2022

Here we have jotted down the essential strategies to be included in your Customer success checklist for the year 2022. Points to Ponder on making customer success plan for the year 2022. It is important to understand how your customers are using your product and to identify the engagement rate. Planning customer growth pathway.

Customer Success 52

Customer Success Artificial Intelligence Machine Learning Construction 52