SaaStr

DECEMBER 21, 2022

in revenue in 2021, about $8B dropped to operating income and well over that in free cash flow. Adobe is almost 100% subscription revenue based now. I actually hadn’t looked at this in a while, but Adobe is essentially 100% recurring revenue, subscription-based revenue. 5 Interesting Learnings: #1. Of its $17.6B

Scale 266

Scale Cloud Subscription Payment Features 266

OpenView Labs

NOVEMBER 4, 2021

Usage models correspond with faster net expansion and continued growth at scale. . >> I along with fellow OpenView Partner Sanjiv Kalevar surveyed nearly 600 SaaS companies to find out how they priced their products in 2021. How companies utilizing this pricing model perform relative to their subscription peers.

Pricing 60

Pricing Scale Subscription Payment Features 60

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. stars on the most popular software review platforms (G2, Capterra, and GetApp – all of which use a 5-star rating scale).

Development Team Review 98

Development Team Review Software Review Systems Review DevOps as a Service 98

SaaStr

JANUARY 31, 2021

“What it takes to raise capital in 2021 with Christoph Janz of Point 9 Capital” The fresh 2021 update of the classic SaaStr Funding Napkin. #2. “The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3.

Scale 254

Scale Technical Review AI Sales Enablement 254

SaaStr

AUGUST 3, 2022

Zoom came out of 2020-2021 with SMBs no longer growing, but a huge boost in the enterprise. Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. More on that here. And they did dominate that world.

Payment Methods 230

Payment Methods Merchant Services SaaS Payments Payment Solutions 230

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Why Should You Launch a Subscription Box? According to MarketsandMarkets , the subscription and recurring billing market will grow to around $7.8 How to Create a Subscription Box.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others.

Scale 92

Scale Underperforming Technical Team Benchmarks Onboarding 92

Stax

JANUARY 24, 2024

TL;DR Intuit has announced the discontinuation of QuickBooks Desktop 2021 by May 31, 2024, and will stop selling certain subscriptions of QuickBooks Desktop after July 31, 2024. Firstly, QuickBooks Desktop 2021 is to be discontinued from May 31, 2024. Let’s start with the discontinuation of QuickBooks Desktop 2021.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

CustomerSuccessBox

AUGUST 25, 2021

SaaStr Annual 2021. Virtual: September 28-29, 2021. SaaStr 2021 gives you an opportunity to join 10,000+ Cloud and SaaS Founders, VC, and Execs. The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Lisbon: Nov 1-4, 2021.

SaaS 52

SaaS Finance Startup Subscription 52

OpenView Labs

JANUARY 12, 2021

As we enter the post-pandemic economy and get used to the “new normal,” we’d like to look back on our 2020 predictions and share our thoughts on what’s in store for 2021. The subscription model is robust and held up well under the stress of the pandemic. How to Plan Your 2021 Pricing Strategy by Steven Forth.

Pricing 53

Pricing Scale Outsourced Development Market Segmentation 53

SaaStr

MARCH 31, 2021

— Jon Ma (@jonbma) March 27, 2021. UiPath grew from 6,009 customers last year to 7,968 at January 2021, or 33% growth. “We define ARR as annualized invoiced amounts per solution sku from subscription licenses and maintenance obligations assuming no increases or reductions in their subscriptions.”

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

FastSpring

DECEMBER 22, 2020

They all share a very entrepreneurial mindset while having experience scaling businesses to many times FastSpring’s current size. Subscriptions continue to gain momentum, while global ambition and expansion remain a top priority for many software companies. We look forward to helping you continue your incredible momentum in 2021!

Payment Methods 103

Payment Methods Payment Services Payment Solutions Payments 103

SaaStr

APRIL 12, 2022

Sellers using four or more products generated more than 10x the gross profit on average in 2021, compared to sellers only using one of Square’s products. #3. Subscriptions and services are growing 72% at a $3B run-rate. 38% of Square’s gross profit came from sellers using four or more products, up from 10% five years ago.

Payments 270

Payments SaaS Payments Payment Services Revenue 270

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others.

Scale 73

Scale Underperforming Technical Team Benchmarks Onboarding 73

SaaStr

JULY 12, 2023

The business exploded during lockdown when in-person tours were more difficult, growing 100% YoY from 2020 to 2021, and the business continues to grow today. Subscription revenue is up just 16%, while services revenues are up 119%. Subscriptions are now down to 52% of revenue, from 60% a year ago. #3. Go Global, folks! #4.

Subscription 168

Subscription Payment Features Revenue Software 168

SaaStr

FEBRUARY 9, 2021

From just 8% growth in ’18 to ’19 — hyper-mature — to a stunning 59% growth rate after Covid and to almost 100% year-over-year growth at the end of 2021. I can’t imagine another SaaS leader has even gone from super slow growth to hyper growth at this scale (almost $100m+ ARR). A Covid Beneficiary, indeed.

Scale 239

Scale Enterprise Scaling Cloud 239

SaaStr

JUNE 14, 2023

Growth Slowed from 22% in 2021 to 8% Today. Transaction Revenue Has Slowed, But Subscriptions Are Up. So while no longer a rocketship, LegalZoom is still growing and working on becoming even more profitable, guiding to $100m+ in adjusted EBIDTA for this year. 5 Interesting Learnings: #1. 62% Logo Retention Rate.

Subscription 186

Subscription Payment Features Churn Retention 186

Clouded Judgement

JANUARY 19, 2024

Subscribe now The Bar For Going Public There’s a lot of talk recently about “are IPO markets open” or “what scale do I need to get public.” There are very few companies that ever get to $200m, let alone can sustain 50%+ growth at >$100m ARR scale. These figures are incredibly impressive!

Cloud 177

Cloud Scale Compensation Metrics 177

ChurnZero

JANUARY 15, 2021

But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021. I predict 2021 will be the year businesses rely on interdepartmental Customer Success metrics more than ever. Fasten your seatbelts!

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

SaaStr

DECEMBER 27, 2020

But New Relic has continued to scale, crossing $650,000,000 in ARR (or so) and a $4B market cap. It’s the secret to scaling effectively. In New Relic’s case, moving from subscription to consumption based usage has increased net revenue 15%. SaaS is more than just standard annual contacts in 2021 and beyond.

Scale 307

Scale Outsourced Development SMB Cloud 307

SaaStr

JANUARY 15, 2021

Spending more on R&D at scale, not less. From $35m in revenue in 2012 to $800m in 2021, leveraging 120% NRR. This is pretty consistent with other Cloud leaders at scale. #5. This is how a lot of us end up looking at scale. Not the 80%+ in software, but high enough to be profitable and not be a drag on the business.

Enterprise 260

Enterprise Scaling Investment Revenue 260

Totango

OCTOBER 20, 2021

Your customer’s complete journey includes every step in their interaction with your brand, from the time they first become aware of your company and products through their initial experience as a customer to their reflection on their experience when they consider whether to renew their subscription or promote you to others.

Scale 62

Scale Underperforming Technical Team Benchmarks Onboarding 62

Neil Patel

JANUARY 2, 2021

For this to work well, you’ll need tight integrations between your: Marketing automation tool CRM tool Landing page tool Software trials and accounts Ecommerce accounts Subscription settings Customer support tools Deduplication tools. Or you can find a marketing automation company that specializes in scaling up and down as you need them.

Scale 145

Scale Marketing Sales Hiring Content Marketing 145

SaaStr

MARCH 15, 2021

Wow there was a lot going on at SaaStr last week with SaaStrBuild.com 2021 and more! “Demo-Driven Revenue Acceleration: 3 Ways to Use Product to Engage and Scale with Demostack” This session on how to really do demos proved pretty popular. #3. Do a deep dive into the data, trends and more in Cloud in 2021.

Cloud 139

Cloud CTO Scale Venture Capital 139

SaaStr

JUNE 3, 2023

These are tougher times for almost everyone than the Go Go Days of 2021. Billion, Growing 17% Overall with Subscription Revenue Growing 22%. So we wanted to do a little weekly look at who in SaaS and Cloud is doing well. Budgets are being scrutinized, and even the best are growing more slowly in many cases. Workday at $6.8

Cybersecurity 208

Cybersecurity Cloud Innovation Subscription 208

Sales Hacker

FEBRUARY 12, 2021

See what the top 10 platforms you should be looking at in 2021 are to make an informed decision for your business needs. 10 best enterprise CRM solutions for 2021. Salesforce is another top enterprise CRM solution for 2021. Subscription-based sales automation. Looking for the TL;DR? Total Reviews: 26,128. G2 Rating : 4.2

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Clouded Judgement

SEPTEMBER 12, 2023

This was consistent in 2020 and 2021. As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4. Q1 most likely represented the low.

Cloud 169

Cloud Software Benchmarks Retention 169

Clouded Judgement

APRIL 5, 2024

They’ve shown they can hit escape velocity, at scale, with profitability. My point of this post is simply to point out some of the challenges that arise from a hype round at an “at scale” valuation. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 161

Cloud Scale Revenue Pricing 161

How To Buy Saas

OCTOBER 19, 2021

It will more lucrative if you will buy the yearly plan as the monthly plans are usually costlier than the annual subscription. Hosting Black Friday Deals 2021 Quick Look. Automated SSL Certificates, 99.99% uptime SLA, Easily scale resources, Advanced security. Hosting Starting Price Free Domain Discounts Upto A2 Hosting $2.99/mo

Software Review 52

Software Review Scale Pricing Engineering 52

FastSpring

SEPTEMBER 17, 2021

Reason 3: To Highlight Our SaaS and Subscription Business. In reality, FastSpring processes more subscription revenue than non-subscription revenue, and our SaaS, subscription, and recurring billing business continues to grow. Our merchant of record offering will process over $500M of transaction volume in 2021.

Merchant Services 137

Merchant Services Payment Features Payments SaaS Payments 137

FastSpring

APRIL 18, 2024

How FastSpring (a merchant of record to help you sell your SaaS or software) and DutchBasecamp (a Dutch organization supporting European startups and scale-ups in building a structured internationalisation strategy which prioritizes the right opportunities for their market expansion) can help you with all of the above and more.

Payment Methods 78

Payment Methods Payments SaaS Payments Merchant Services 78

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. In June 2021, the Australian government outlined a plan to fully mandate all governmental data to be hosted within Australian borders by 30 June 2022.

Data 197

Data Software Review Systems Review Mobile 197

Clouded Judgement

DECEMBER 21, 2023

There is some normal seasonality here (excluding the 2021 period). As a public company with significant scale, it’s hard to grow quickly if you have to rely solely on new customers for that growth. To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4.

Cloud 177

Cloud Software Benchmarks Retention 177

How To Buy Saas

MAY 23, 2021

On the other hand, SimilarWeb is not integrated with any social media sites because marketing and promotion are not possible on a large scale. You can also add a general SEMrush subscription to your toolkit if you need a detailed digital marketing channel analysis in addition to seeing the big picture.

Social Media 124

Social Media Content Marketing Advertising Scale 124

Totango

DECEMBER 6, 2021

What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In 2021, we saw the emergence of a new understanding of the customer journey.

Scale 93

Scale Strategy Technical Review Customer Success 93

OPEXEngine

NOVEMBER 17, 2020

As a SaaS company scales, your CAC components will change. Subscription companies have to have a policy about when customers who have not renewed their subscription contract are no longer existing customers, and if they do resubscribe, they are now new customers. But this company had more of an enterprise sales model.

Systems Review 52

Systems Review Technical Review Payment Features Scale 52

Clouded Judgement

JUNE 20, 2023

While the median software multiple is ~25% below it’s long term average, when we growth adjust the multiples (graph below) we’re actually sitting right at historical highs (excluding the 2020-2021 period). To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4.

Cloud 161

Cloud Software Benchmarks Scale 161