SaaStr

MAY 10, 2024

Deals pushing into next quarter Deal close and upgrade rates under pressure Larger deals are taking longer They aren’t planning on it getting any easier through the end of the year But GRR and retention is consistent, even if NRR at 102% is down from the 110% peak a few years ago. mobile subscriptions. Still, even now.

B2C 280

B2C Mobile B2B Market Segmentation 280

FastSpring

SEPTEMBER 9, 2021

According to SEPA rules, you must send your customers a pre-notification to inform them when they can expect a single payment or regular subscription to leave their bank account. These notifications can be sent by email, text message, phone, invoice, or in a letter. The last payment will be taken on September 22, 2022.

Payment Methods 148

Payment Methods Merchant Services Payment Solutions Payment Services 148

SaaStr

FEBRUARY 28, 2021

3. “The Playbook to Boosting Net Retention (Quickly) with Terminus’s CEO” Fresh off their $90m Series C, SaaS veteran Tim Koop shares their secrets to happier customers. #4. . “Brian Halligan, CEO and Co-Founder at HubSpot: The Secrets to $1B ARR … And Beyond!”

Acquisition 246

Acquisition Retention Payment Features Subscription 246

Clouded Judgement

OCTOBER 11, 2024

We all know 2020 and 2021 was the year of excessive software buying fueled by ZIRP. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 167

Cloud Cost optimization & reporting GCP(Google Cloud Platform) Software Review 167

SaaStr

DECEMBER 27, 2020

New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. In New Relic’s case, moving from subscription to consumption based usage has increased net revenue 15%. SaaS is more than just standard annual contacts in 2021 and beyond.

Scale 341

Scale Outsourced Development SMB Cloud 341

SaaStr

JUNE 14, 2023

Growth Slowed from 22% in 2021 to 8% Today. Transaction Revenue Has Slowed, But Subscriptions Are Up. 62% Logo Retention Rate. So while no longer a rocketship, LegalZoom is still growing and working on becoming even more profitable, guiding to $100m+ in adjusted EBIDTA for this year. 5 Interesting Learnings: #1.

Payment Features 233

Payment Features Churn Subscription Retention 233

Baremetrics

MARCH 30, 2021

But with so many payment processing tools on the market, which one should you choose? Here's a list of six payment processing platforms for 2021. Baremetrics provides you with valuable insights that power your business, such as retention rate , recurring revenue , churn rate, and other metrics. Table of Contents.

Payment Services 80

Payment Services SaaS Payments Merchant Services Payments 80

Baremetrics

APRIL 6, 2021

ProfitWell is a cloud-based app that generates real-time financial and subscription metrics for data-driven SaaS enterprises. The recurring revenue growth platform provides users with valuable insights into subscription funnels and one-click analytics for Stripe. But ProfitWell does not benefit all SaaS companies.

SaaS Payments 93

SaaS Payments Payment Services Payments Payment Solutions 93

SaaStr

FEBRUARY 14, 2021

. “How To Raise Your Next Round- What Does it Take to Really Raise Capital with Point Nine Capital” Christoph Janz updates his annual “funding napkin” on how VC looks in SaaS in 2021. A great real-time take from one of the top SaaS seed investors. #4.

Acquisition 212

Acquisition Payment Features Subscription Trends 212

Clouded Judgement

AUGUST 30, 2024

This reached a fever pitch in 2021 when every incrementally better company was funded with large rounds of capital. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). These companies then competed with each other, leading to intense pricing battles.

Cloud 274

Cloud Venture Capital AI Startup 274

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 196

Cloud Software Review Payment Features Subscription 196

Baremetrics

MAY 13, 2021

If you’re a SaaS or eCommerce business, you have a unique situation with cash flow because of the importance of retention, recurring revenue, and dunning. Quickbooks For businesses using Quickbooks for accounting and invoicing, there is a cash flow forecast report available. be honest How well do you know your business?

Payment Solutions 78

Payment Solutions Payment Methods Payment Services Payments 78

SaaStr

MARCH 1, 2024

The number of patents filed in 2021 in Artificial Intelligence was 30x the number published six years earlier. In the application layer for startups, many face challenges that boil down to retention. If you’re a startup building in this space, retention is a challenge, and you’ll need to be more strategic. Drop in costs.

Generative AI 292

Generative AI Outsourcing Services AI Software Review 292

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Are your compensation plans setting your business up for longer-term success or subscription contraction? David Carnes (@davidpcarnes3) September 27, 2021. Intercom (@intercom) September 29, 2021.

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. As a customer-centric company, success is not only driven by customer delight, but also increased revenue and customer retention.

Development Team Review 98

Development Team Review Software Review Systems Review DevOps as a Service 98

User Pilot

JULY 26, 2022

Looking for the right retention KPIs to track and improve your customer retention rates? Customer retention is the key ingredient when it comes to growing your SaaS product without having to acquire new customers. So let’s find out what retention KPIs you should start tracking! What is customer retention?

Retention 98

Retention Metrics Customer Lifetime Value Churn 98

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Systems Review 98

Systems Review Healthcare Scale Point of Sale 98

Clouded Judgement

SEPTEMBER 29, 2023

Pretty crazy to think about - growth adjusted multiples are near pre-covid all time highs (excluding 2020-2021 period) even though rates are as high as they’ve been since 2007 (and double what they were on average from 2010-2020). Let’s rewind the clock to summer of 2021 when money was free and times were good!

Cloud 190

Cloud Government Banking Software Review 190

Baremetrics

MARCH 16, 2021

These tools play an important role for startups who are working on achieving their business goals, whether by engaging new customers or getting optimal customer retention. Baremetrics Baremetrics is an analytics tool for companies that use subscription billing systems. Get started now to optimize your subscription billing system.

Payment Methods 96

Payment Methods Payment Solutions SaaS Payments Payment Services 96

SaaStr

DECEMBER 7, 2020

At Gainsight, we are helping product leaders from companies of all sizes turbocharge their 2021 product strategy. . With the right tools, you can leverage product-led growth, a disruptive go-to-market strategy, that’s been adopted by the most successful companies in the subscription business, including Slack, Dropbox, Twilio and Shopify.

Scaling 173

Scaling compliance Churn Innovation 173

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Vimeo has spent a fair amount historically on advertising, primarily to fuel the more prosumer individual online subscription business. In 2021, revenue per employee was around 80k to 100k. Who Owns Free?

AI Search 273

AI Search SaaS Advertising Sales Hiring 273

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

User Pilot

MAY 19, 2021

In this post, we’ll go over how to create a B2B marketing plan and how to execute it, which B2B Saas marketing tactics are working best in 2021, and some real-life success stories for each of the tactics. The Best B2B SaaS Marketing Tactics to Try in 2021. Does your product help employees save time while invoicing? Social Media.

B2B 119

B2B Marketing SaaS Social Media 119

Baremetrics

FEBRUARY 23, 2021

This article covers why growth analytics are important and the best tools to use in 2021. Recover from Baremetrics is the smarter way to prevent customers on monthly and annual subscription plans from churning, making it an invaluable tool for your business. Table of Contents. Why Are Growth Analytics Important? Try it free today!

SaaS Payments 94

SaaS Payments Payment Methods Payment Solutions Payments 94

Clouded Judgement

SEPTEMBER 12, 2023

net retention and CAC payback). This was consistent in 2020 and 2021. It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn).

Cloud 176

Cloud Software Benchmarks Retention 176

Totango

OCTOBER 20, 2021

This delivers better service for your customers and better results for your company, promoting higher retention rates and greater motivation for customers to become brand advocates. Organizations that prioritize optimizing customer journeys will enjoy greater customer satisfaction, retention and brand advocacy.

Scale 99

Scale Underperforming Technical Team Benchmarks Onboarding 99

Clouded Judgement

DECEMBER 21, 2023

net retention and CAC payback). There is some normal seasonality here (excluding the 2021 period). It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn).

Cloud 184

Cloud Software Benchmarks Retention 184

SaaStr

SEPTEMBER 25, 2024

You also need a clear path to 100% NDR, a credible plan to achieve your goals, and realistic expectations that valuations aren’t what they were in 2020 and 2021. #2: Cohort analyses are the only way to get a sense of churn and retention, CAC payback, and CLTV in a subscription business. They’re looking for excellent retention.

Metrics 184

Metrics Sales Hiring Retention Churn 184

BetterCloud

FEBRUARY 5, 2021

In fact, only one-third of surveyed enterprises routinely search their corporate network for new app subscriptions. There are dozens of additional steps you must take for business continuity, data retention, compliance efforts, and data security. The 2021 Guide appeared first on BetterCloud Monitor.

Management 119

Management SaaS Scale DevOps as a Service 119

Clouded Judgement

JUNE 20, 2023

net retention and CAC payback). While the median software multiple is ~25% below it’s long term average, when we growth adjust the multiples (graph below) we’re actually sitting right at historical highs (excluding the 2020-2021 period). Subscribe now Do We See a Light at the End of the Tunnel?

Cloud 167

Cloud Software Benchmarks Scale 167

Kellblog

MARCH 17, 2022

Earlier this week I appeared on a webinar with You Mon Tsang , founder and CEO of ChurnZero , a SaaS application aimed at helping subscription businesses reduce churn. Available-to-renew (ATR) logo retention rate, which factors in only those customers who had a chance to renew or not.

Metrics 129

Metrics Customer Success SaaS Benchmarks 129

OpenView Labs

JANUARY 12, 2021

As we enter the post-pandemic economy and get used to the “new normal,” we’d like to look back on our 2020 predictions and share our thoughts on what’s in store for 2021. The subscription model is robust and held up well under the stress of the pandemic. How to Plan Your 2021 Pricing Strategy by Steven Forth.

Pricing 72

Pricing Scale Outsourced Development Market Segmentation 72

Clouded Judgement

DECEMBER 30, 2022

If you want to look back at the final post from 2021 to compare where we are today, the link is here Dispersion When I think about the upcoming year, the word that keeps coming to mind is dispersion. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 130

Cloud Payment Features Subscription Pricing 130

Baremetrics

APRIL 20, 2020

You’ll have the class of 2020, 2021, etc. And one of the most common uses of cohort analysis is to improve customer retention. But for our purposes, we want to focus on retention and acquisition. Acquisition cohorts can help you figure out the LTV of customers, average churn time and other insights related to retention.

Churn 96

Churn Retention SaaS Payments Payment Solutions 96

Chart Mogul

FEBRUARY 19, 2021

Learn how to measure, analyze, and improve your retention rates to turn your SaaS business into a success. Every time I think about how SaaS companies grow, I come back to the idea that: Growth is the result of engagement, retention, and monetization. What is retention? If you have poor retention, nothing else matters.

Retention 72

Retention Churn Benchmarks SMB 72

User Pilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? What are the best SaaS growth strategies for 2021, according to SaaS leaders who succeeded in using them? Table of Contents: SaaS Growth Strategies 2021. TL;DR – What Growth Strategies Should SaaS Employ in 2021? Use in-app modals to drive sales or subscriptions.

Strategy 98

Strategy SaaS Software Review Social Media 98

Clouded Judgement

JANUARY 19, 2024

” If we look historically at the period from 2015-2020 (ignoring 2021 IPOs) the rough medians were ~$200m ARR (minimum was $100m ARR), 50% YoY growth, and >120% net retention. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 184

Cloud Scale Compensation Metrics 184