User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

How To Buy Saas

MAY 28, 2025

Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. It enables better user experiences and lowers costs. Enhancing User Experience: Orchestrated models provide faster, more accurate responses. The result is faster AI feature development and fewer manual interventions.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

User Pilot

APRIL 22, 2024

Extract feature development insights. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps. Encourage users to share feedback. They define the primary problem the product solves or the essential tasks it allows users to complete.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

MAY 31, 2025

Well cover its key features, pricing, and real user reviews. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. This allows customer service reps to maintain full context when users switch devices. What is Intercom Mobile?

Mobile 66

Mobile Software Review Pricing Underperforming Technical Team 66

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. It worked out well in terms of getting users, and I ended up doing that all over the world. So, I had her join me on the podcast to share her Duolingo learnings while they’re still fresh.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

User Pilot

JANUARY 2, 2025

Wordtune’s customer research survey Wordtune uses this targeted survey to gather insights into the types of software its users use during work hours. The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. UserTesting Type : User testing tool. Userpilot heatmap.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. How do you tune in to what users are saying on the grapevine?

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Intercom, Inc.

JUNE 23, 2020

Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. The current pandemic is dramatically accelerating all of these epic trends, as businesses are being forced to do more with less. There are massive risks for those who don’t follow.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Casey Accidental

MARCH 29, 2022

Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth. User Experience. Polishing too often can be just as bad polishing too little as you don’t deliver enough new value for customers.

Investment 139

Investment Underperforming Technical Team Scale User Experience 139

Casey Accidental

OCTOBER 24, 2022

Is the solution to ignore Scott’s warning and rely on network effects or some other deep switching costs to retain users? This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. During this time though, Facebook users also flocked to Instagram, Snapchat, TikTok, et al.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Full Session

DECEMBER 23, 2024

Pendo: Product experience and digital adoption software with in-app guides, feature usage tracking, and user feedback collection to improve product adoption. View all user behavior data in one clear, simple dashboard. We protect your users’ privacy through GDPR, CCPA, and PCI compliance. Pricing info is unavailable.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

User Pilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. Benefits of a customer segmentation analysis include: – Building tailored user experiences. Let’s get started.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

MARCH 12, 2024

What strategies can you use to reduce drop-offs and improve the user experience? It signals decreased engagement and indicates friction in the user experience. Prioritize feature development as per user needs. Improve user experience and increase retention. Poor onboarding.

Underperforming Technical Team 104

Underperforming Technical Team User Experience Retention Scale 104

Neil Patel

SEPTEMBER 26, 2020

If your page is taking 4 seconds or more to load, for instance, the majority of users will click away, leading to higher bounce rates. This signifies to the search engines that your website offers a poor user experience, which will make you rank less in the SERPS (search engine results pages). 2) Design Optimization.

Technical Advisors 145

Technical Advisors Consulting Underperforming Technical Team Mobile 145

User Pilot

DECEMBER 5, 2023

TL;DR The aim of the product design process is to create products that solve genuine customer problems, are functional, and offer a positive user experience. A strong product design ensures alignment with user needs and enhances user satisfaction and retention. Gradually develop more complex prototypes.

Underperforming Technical Team 95

Underperforming Technical Team User Experience Interviewing Market Research 95

User Pilot

MAY 8, 2024

TL;DR User needs analysis involves different techniques to gain a deeper understanding of users’ goals, motivations, and requirements. User analysis offers several benefits, including improved user satisfaction and retention. To conduct an analysis, start by first defining the objective for your user needs analysis.

Underperforming Technical Team 104

Underperforming Technical Team Interviewing Trends User Experience 104

User Pilot

OCTOBER 18, 2022

Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn. You’ll also identify new product design and development perspectives with task analysis.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Analyze data to find similarities and patterns among your users.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. Bad customer support: Poor customer support leaves customers without help or thinking their complaints are not taken seriously.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

APRIL 22, 2024

Customer sentiment dashboards help you generate the following: Sentiment trends over time. The benefits of having a customer insights dashboard include improved understanding of customer behavior, significant time savings, and enhanced cross-team collaboration. Study answer distribution to understand trends.

Social Media 100

Social Media Software Review Underperforming Technical Team Benchmarks 100

User Pilot

JANUARY 10, 2024

Effective user research helps you: Understand user behaviors, needs , and preferences. Identify experience gaps and remove friction. Increase product value and improve user experience. Book a demo to discuss your needs with our team and get tailored solutions. What is user research?

User Experience 105

User Experience Underperforming Technical Team SaaS Interviewing 105

User Pilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. Most importantly, we’ll show you how to leverage them to create better product experiences. Types of customer insights Your product team typically uses various types of customer insights.

Social Media 105

Social Media Underperforming Technical Team Market Research Data Analysis 105

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. Or bad, because it adds unnecessary complexity? Let’s dive right in!

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. For example, they may experience: Onboarding stage: Difficulty completing product activation in the onboarding stage. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

User Pilot

OCTOBER 6, 2022

Group your user base into granular customer segments by shared characteristics—jobs to be done, in-app engagement , or user feedback. Examine each segment to identify trends and create a customer persona. Moreover, consumer behavior analysis helps to identify positive behavioral trends and enhance in-app experiences.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. UBA allows you to personalize user experiences and better understand customer needs. How to track user behavioral data. Ready to practice?

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Increase user satisfaction. Perform feature ideation with trend analysis. Identify friction in the user journey with funnel analysis. Identify friction and remove it. Churn rate.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. moment” focuses on when users first-handedly experience your product’s value through great user experience. Activation rate. The “Aha!

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

JANUARY 14, 2024

TL;DR A product manager leads the product management team and is responsible for overseeing all stages of the product development process. Typically, product managers are responsible for market and user research, product discovery , feature prioritization , and roadmapping. They earn around $201k/year.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105