SaaStr

JUNE 6, 2025

Google Is Losing to AI Search + Software Reviews: 29% of buyers start research with AI search more than Google. Enterprise buyers favor software review sites over traditional search The Implication : Your SEO strategy is becoming obsolete. Same technology, completely different go-to-market approaches

AI Search 144

AI Search AI Technical Review Software Review 144

SaaStr

JUNE 29, 2023

As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023.

VP of Engineering 293

VP of Engineering Trends Sales Hiring Cybersecurity 293

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Scale 217

Scale Technical Review Technology Scaling 217

SaaStr

APRIL 28, 2025

” and your AI will deliver a perfect technical answer instantly. QBRs and Check-ins Will Be AI-Driven AI will take over the quarterly business review and regular check-in calls. This will accelerate the PLG (Product-Led Growth) trend even for complex enterprise software. This will transform the quality of sales calls.

AI 241

AI Underperforming Technical Team Sales Technical Review 241

Clouded Judgement

JUNE 6, 2025

Every week I’ll provide updates on the latest trends in cloud software companies. This “misuse of ARR” trend has accelerated in the age of AI, as business models have evolved (into more usage/success-based vs. seat-based), and everyone is tinkering with new AI products. Follow along to stay up to date!

Cloud 130

Cloud Technical Review Software Review Technical Advisors 130

SaaStr

FEBRUARY 6, 2025

The Speakers: Mayada Gonimah (Founder, Thread AI) Maya is the co-founder of Thread AI, which helps large enterprises embed AI into their existing workflows and applications without disrupting their tech stack.

AI 184

AI Cloud Enterprise Technical Review 184

User Pilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations. Whatfix G2 review. Whatfix G2 Review.

Technical Review 90

Technical Review Mobile Software Review Systems Review 90

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. It takes strategy, processes, design, technology, and the right people to build an empathetic mindset that impacts customers and employees. We have just published the second edition of the Intercom Customer Support Trends Report.

Customer Support 212

Customer Support Trends Technical Review Headcount 212

SaaStr

MARCH 18, 2025

” This wasn’t just for major deals or quarterly business reviews – it was a fundamental operating principle that persisted “from day one to day one thousand.” ” This adaptive planning model proved essential in their hypergrowth environment, where annual plans would have quickly become obsolete.

Scale 182

Scale Sales Hiring Scaling Headcount 182

Buffer Resources

JULY 18, 2024

  Ahrefs Webmaster Tools Run a technical audit of your site Limitations:  10,000 crawl credits per project per month Sign up for Ahrefs Webmaster Tools, verify your website, and you can audit your website for over 100+ technical SEO issues. Alternatives:  Pingdom ,  WebPageTest , and  GTMetrix 2. 

Technical Review 121

Technical Review Software Review Mobile Engineering 121

User Pilot

OCTOBER 19, 2024

It is tailored for product teams who need to send NPS surveys inside their app and analyze it without technical expertise. Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends. 3 Delighted for e-commerce, tech, and non-profit teams Creating NPS surveys with Delighted.

Software Review 105

Software Review Technical Review Software B2C 105

Payrix

NOVEMBER 7, 2024

Mike Valdepenas, Senior Director, Portfolio Management “What trends in data modeling are you most excited about, and how does data impact risk management in payments?” Ryan Barry, Senior Director of Risk Strategy and Partner Due Diligence “How do you reconcile the need for product innovation with the inherent risks of payments?”

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

MARCH 27, 2023

Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. In 2022, investor due diligence is back, and you will get challenged on those assumptions more than you ever have. So if they actually offer services, these come at a huge premium.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

Tom Tunguz

NOVEMBER 8, 2023

At the IMPACT Summit yesterday, I shared our Top 10 Trends for Data in 2024. The Decade of Data Continues : The pace of innovation within the data world continues to accelerate due to data. LLMs Transform the Stack : Large language models transform data in many ways. Second, they change the way that we manipulate data.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends. And many are striving to provide just that.

Technical Review 210

Technical Review Engagement Artificial Intelligence Systems Review 210

SaaStr

JANUARY 5, 2021

What is the next big trend in SaaS (software as a service)? What types of due diligence are undertaken by VCs before investing in a company? As a CTO in a startup, what should I do when the CEO wants to interfere with making technical decisions? Why did Microsoft buy Wunderlist and destroy it? How much does a VC make?

Software Review 293

Software Review CTO Coach Technical Review Sales Recruiting 293

Sales Hacker

NOVEMBER 29, 2024

Plus, an analysis of the top 75 trending sales AI tools. HG Insights has been writing market reports for years as the pioneer of tech adoption and market insights and is trusted by GTM leaders at the likes of Snowflake Five9 and Google Cloud to improve GTM efficiency. Read the free and ungated report.

Investment 111

Investment Technical Review Development Team Review Scale 111

BetterCloud

MAY 23, 2025

With money on the mind, its no wonder that SaaS consolidation trends have continued. This isn’t just a fleeting trend; it’s a strategic imperative for businesses aiming for efficiency, security, and a healthier bottom line. Here are key strategies to consider for consolidating and simplifying your tech stack.

Technical Review 52

Technical Review Strategy Government Systems Review 52

TechEmpower SaaS

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. This technological integration into software engineering not only enhances the productivity of development teams but also ensures that IT infrastructures are robust and reliable.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

SEPTEMBER 20, 2024

The discussion will cover the importance of due diligence, understanding the product, embracing sales involvement post-hire, and recognizing the signs of jaded or broken candidates. Another new trend is people reverting to founder-led sales because of mishires and getting burned. 1: You Can’t Stay Founder-Led Sales Forever.

Sales Hiring 304

Sales Hiring Sales Recruiting Scale Technical Review 304

Stax

MARCH 16, 2025

Even if you believe your technology is easy to set up and use, it may not be for the average person. Your software has bugs Product bugs and software issues are bound to happen when youre using any kind of technology platform. Contact sales 2. Bad software user experience User experience is everything when it comes to SaaS platforms.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

NOVEMBER 17, 2024

It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Software Review 93

Software Review Technical Review Development Team Review Data 93

SaaStr

DECEMBER 1, 2021

The trends indicate that there is an influx of spending on solutions that make remote work more simple. Reduced friction in the software buying process is a trend that has already been building momentum over the years. Well, it’s partially due to new ways of buying. Not enough reviews on review websites. .

Software Review 284

Software Review SMB Enterprise Software 284

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll explain Jason’s take on the recent market fluctuations, highlighting major deals that shaped investment patterns and their effects on valuation trends.

Venture Capital 272

Venture Capital Scale Technical Review Software Review 272

USIO

FEBRUARY 14, 2025

Enhancing Vendor Relationships with Data Insights Digital disbursement platforms often come equipped with analytics tools that provide valuable insights into payment trends. As noted in Harvard Business Review , leveraging data to personalize vendor interactions can lead to improved performance and increased loyalty.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Keep in mind: Modern underwriting increasingly leverages technology to streamline processes and improve accuracy.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Digital transformation was already an unavoidable trend – but the pandemic has made it truly business critical. Here’s what you need to know.

Scale 228

Scale Engagement Technical Review Business 228

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

Underperforming Technical Team 233

Underperforming Technical Team Technical Review Scale Headcount 233

SaaStr

APRIL 4, 2025

The Bottom Line: AI Infrastructure and Vertical Solutions Lead the Way This year’s YC Demo pods revealed two dominant trends: AI Infrastructure Maturation : Companies like Atlog, Mosaic, Openmart, and Sixty Four AI are building the foundational layers needed for enterprise AI adoption.

AI Search 172

AI Search AI Startup Scale 172

Stax

FEBRUARY 19, 2025

Companies that adopt ISV solutions see higher customer retention and satisfaction due to smoother interactions and more personalized service. An API allows a developer to integrate one technologys functions and features into their own tech stack, creating custom solutions for your operating systems specific needs.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

SaaStr

JULY 31, 2022

They all were interested … we had something (strong pre-wired customer interest, unique technology, patented IP, good market trends). Every VC followed up, did second meetings, diligence, etc. No VC passed other than the first I met with (where I screwed it all up — the first meeting needs to be your warm up).

Technical Review 288

Technical Review Trends Technology Revenue 288

Buffer Resources

AUGUST 7, 2024

For example, watch brand Breda Studio would benefit from searching hashtags like #watchtok or #womenswatches to find relevant TikTok creators​ Explore influencer directories : Platforms like Instagram and TikTok have directories where you can start your search and find popular and trending influencers in various niches.

Social Media 111

Social Media Compensation Technical Review Branding 111

SaaStr

JANUARY 25, 2021

This past year has taught companies to be more agile, and more observant of the process as they move into the next fiscal year by looking at the data from last year, and current trends. Optimize Your GTM Tech Stack to Further Enable Your Remote Sales Team. Last, invest in technology when you need to.

Scale 239

Scale Technical Review Sales Onboarding 239

Buffer Resources

JULY 24, 2024

2: Use social media listening tools to stay on top of niche trends Social listening observing what your audience is saying online and creating content around it. For instance, if you’re a haircare creator, you might notice trends around using rosemary water for hair growth and create a TikTok video on the topic.

Social Media 115

Social Media Outsourcing Services Strategy AI Search 115

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? Trend 1: Customer teams strengthen their revenue focus. Closely held businesses and organizations with long-term time horizons have always invested in healthy growth, but public and venture-backed companies often suffer whiplash due to changing KPIs.

Trends 52

Trends Customer Success Scale SaaS 52

Sales Hacker

NOVEMBER 15, 2024

Plus, an analysis of the top 75 trending sales AI tools. HG Insights has been writing market reports for years as the pioneer of tech adoption and market insights and is trusted by GTM leaders at the likes of Snowflake Five9 and Google Cloud to improve GTM efficiency. The rise of AI is only accelerating this trend.

Scale 112

Scale Outsourcing Services Sales Recruiting Technical Review 112

SaaStr

JULY 22, 2022

Economic Climate, Customer Behavior, & Market Trends. When asked about the current market pulse, Franklin said that customers have been exhibiting higher signs of anxiety due to inflation, supply chain disruptions, and labor shortages. Box: Conversational AI technology. Key Takeaways: What’s New in 2022?

B2C 283

B2C Scale Marketing Sales Hiring 283