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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

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Feature Ideation Process Steps & Techniques for Product Teams

User Pilot

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. The first stage of an ideation technique involves gathering ideas from different sources such as feature usage trends, feature requests , customer reviews, user behavior, and competitor analysis.

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What Brands Look for When Considering Acquiring Software Companies

FastSpring

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. Building a flippable business can work, but those are often built by taking advantage of short-term trends.

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The ultimate marketing technology stack for 2019

Intercom, Inc.

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

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Mixpanel for SaaS Reporting: Features, Pricing, and Review

User Pilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Offer a wide range of analytics dashboards like trends, paths, funnels , etc.,

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Explicit vs Implicit Tracking: The Pros and Cons Explained

User Pilot

Explicit tracking requires significant technical resources and investment, posing a challenge for organizations with limited budgets. Implementing explicit event tracking requires a lengthy process involving planning, development, and analysis, necessitating a careful evaluation of its value versus effort. Track events with Userpilot.

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Mixpanel for Product Analytics: Features, Pricing, and Review

User Pilot

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Let’s get started! Set up your metrics to measure growth and retention.