User Pilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? A step-by-step walkthrough of the mobile user experience design process. Lets dive in! A staggering 96.3%

Mobile 85

Mobile Underperforming Technical Team Software Review Systems Review 85

User Pilot

JANUARY 2, 2025

If you’re searching for “survey examples”, you probably want to know: What do effective surveys from leading companies look like? ClearCalcs welcome survey The 5-question ClearCalcs welcome survey asks users about their role (e.g., The survey asks, How was your editing experience? Was my guess right?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Intercom, Inc.

JUNE 23, 2020

The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale. The future of support has a new shape.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. Balancing business goals with user needs.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. Basically, anything that ruins the user experience.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

Sales Hacker

NOVEMBER 16, 2021

Lead generation is the lifeblood of any business. As a business grows, so will its lead generation channels and strategies. Without automation, optimization and growth will suffer, ultimately resulting in poor ROAS. What is lead generation automation? What is lead generation automation? In short, all of them.

Scale 124

Scale Outsourcing Services Machine Learning Artificial Intelligence 124

How To Buy Saas

FEBRUARY 25, 2025

A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. Lets dive in!

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. It helps you meet user needs, enhance user experience , improve product value, and gain a competitive advantage. Why do you need feature ideation in your product development process?

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

Intercom, Inc.

AUGUST 17, 2018

The below chart averages all of our live chat related DRLPs, some of which performed better than others, but even including the underperforming DRLPs, we’ve seen positive results. In our example, we’ll focus on people interested in live chat for sales conversations. Our 6-step process for creating personalized landing pages.

Scale 136

Scale Underperforming Technical Team Advertising Market Research 136

How To Buy Saas

MAY 28, 2025

Even Sendbird highlights that enterprise-scale AI agents come with built-in observability, fallback logic, and policy controls to ensure reliability under heavy load. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. It enables better user experiences and lowers costs.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Fergal: Cool.

AI Search 245

AI Search AI Artificial Intelligence Scale 245

Neil Patel

OCTOBER 25, 2020

If you are looking to scale up your marketing, you will need talented people that can take charge of and execute your strategy. But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? Salesforce: Senior Product Manager – Mobile Integrations Lead Salesforce’s office. If you have a passion for mobile technology, field service solutions, and integration-driven product development, they want to hear from you!

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Casey Accidental

OCTOBER 24, 2022

Is the solution to ignore Scott’s warning and rely on network effects or some other deep switching costs to retain users? This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. During this time though, Facebook users also flocked to Instagram, Snapchat, TikTok, et al.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

MAY 31, 2025

Well cover its key features, pricing, and real user reviews. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. This allows customer service reps to maintain full context when users switch devices. What is Intercom Mobile?

Software Review 70

Software Review Mobile Pricing Underperforming Technical Team 70

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Buffer Resources

SEPTEMBER 18, 2023

Since Elon Musk took over Twitter, or X as it’s now called, a number of new social media apps have either come into the limelight or been developed to capture the users that have been leaving. Early and frequent users include author Neil Gaiman and US politician Alexandria Ocasio-Cortez. Here are some of them.

Social Media 139

Social Media Underperforming Technical Team Scale User Experience 139

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Plaid has always been a wartime company and we’re trying to continue to scale that out. We have a very strong kind of developer focus.

Payments 210

Payments SaaS Payments Banking Underperforming Technical Team 210

Casey Accidental

MARCH 29, 2022

Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth. User Experience. Polishing too often can be just as bad polishing too little as you don’t deliver enough new value for customers.

Investment 139

Investment Underperforming Technical Team User Experience Scale 139

User Pilot

SEPTEMBER 24, 2024

We'll delve into 11 types of survey questions, providing concrete survey question examples and best practices to help you collect accurate feedback at scale. Poorly constructed MCQs can lead to ambiguous or misleading results. This symmetrical scale has a neutral midpoint, with the outer points representing opposite extremes.

Scale 111

Scale Underperforming Technical Team Software Review Scaling 111

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Neil Patel

SEPTEMBER 12, 2020

Or perhaps you work in marketing and are looking for ways to test and optimize your sales funnels. For instance, you may be setting up an online shop and your primary consideration may be a low learning curve, whereas somebody else may be thinking about a platform that can allow them to scale easily. Ease of use.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Professional Sales SALES STACK. 2022: Sales Tools. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? MAU: 10,000 unique users who log in monthly.

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

User Pilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Poor onboarding.

Underperforming Technical Team 104

Underperforming Technical Team User Experience Retention Scale 104

User Pilot

OCTOBER 11, 2022

Reasons for customer dissatisfaction: Your product feels like it’s not fully developed. Their discontent with your company can propel them to criticize your brand publicly, leading to a loss of trust from your audience towards your business. What leads to customer dissatisfaction. User experience (UX) is too impersonal.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Onboarding Scale 98

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Market development targets new markets with existing products, while product development – existing markets with new products. If so, we’ve got you covered.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Put simply, poor customer service interactions increase the likelihood of churn. Are your agents unknowledgeable and unhelpful?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Methods Payment Solutions 104

User Pilot

OCTOBER 30, 2022

The 3 main components of customer experience. 17 practical strategies for improving your user experience. Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. Involve your team. Let’s roll. Don’t overpromise.

Scale 97

Scale SaaS Underperforming Technical Team Systems Review 97

Unbounce

JULY 21, 2020

Let’s face it: brand marketers get a bad rap. Through customer research, landing page testing, conversion rate optimization, and traditional brand development tactics, you can be smarter about building and evolving your brand. But this is also what most marketing and product teams mess up. It was too “fluffy.”

Branding 145

Branding Underperforming Technical Team Scale Growth Hacking 145

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. In light of the sale of Buildium last month I figured now is as good of a time as any to reflect on the most important ones. This is a strategy that we’re replicating at Outseta, so far with James our lead designer. We mostly succeeded.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? Have you ever unwittingly used leading questions only for it to work out in your favor? Leading questions aren’t always bad. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Scale 75

Scale Underperforming Technical Team User Experience Onboarding 75

Totango

JULY 1, 2022

One of the most important loyalty metrics is the Net Promoter Score (NPS) , which uses a scale of 0 to 10 to measure a customer’s willingness to recommend a company, product, or service to a friend or colleague. These considerations mean that B2B SaaS brands must develop industry-appropriate strategies to manage customer loyalty effectively.

B2B 114

B2B B2C Underperforming Technical Team Business 114