FastSpring

JANUARY 23, 2025

And the biggest difference between the two of those statements is one, low value to sort of medium and high value, and then two, the actual service layer built into the technology underneath the hood. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess.

Scale 121

Scale Entrepreneurship Scaling Underperforming Technical Team 121

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. CDPs can be technically complex pieces of software, with deep and lengthy sales cycles and cross functional implementations. Should your sales engineers also implement the software?

Underperforming Technical Team 121

Underperforming Technical Team Technical Review Sales Hiring Scale 121

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. When reviewing this metric, remember to consider the nature of the conversations being held. First response time.

Customer Support 211

Customer Support Metrics Technical Review Scale 211

Sales Hacker

JULY 15, 2020

But we can share some of the habits the best salespeople in the business have developed to guide them to success. So strap in, and get ready for the 17 sales habits you need to develop to crush it in Sales. That’s why developing good habits is so important. Function as an individual and as part of a team. Avoid bad leads.

Underperforming Technical Team 134

Underperforming Technical Team Development Sales Technical Review 134

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Sam : This is not my insight, but someone else says… I really do believe it, that the team you build is the company you build.

VP of Engineering 300

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 300

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. Or bad, because it adds unnecessary complexity? WalkMe Pricing.

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Totango

JANUARY 26, 2021

Utilizing technology makes it one of the easiest ways to keep more customers. What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Escalation stage: Slow response time or weak communication to a support request.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Why are customers canceling?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources. Want to learn more?

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. Stolen credentials: Stealing user access permissions or exploiting weak passwords, is another threat to all organizations. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. And it culminates in leveraging that understanding to find and deploy the right technology. Identify your training technology requirements. Today, not much has changed.

Investment 122

Investment Technical Review Underperforming Technical Team Artificial Intelligence 122

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

InsightSquared

MAY 15, 2019

Pharmacy Tech. Sales Operations is Still Developing. As a result, many skillsets build the foundation of a strong team. We are deep in the age of tech-based solutions and finding answers to problems we didn’t know we had! What makes a “good” or “bad” deal? Some of the answers include: Elementary school teacher.

Sales Recruiting 110

Sales Recruiting Scale Technical Review Sales 110

SaaStr

JULY 29, 2019

Wait to hire your VP of Eng to save a few nickels … and that technical debt just never gets solved. What Order Should You Hire Your Management Team In? #4. They don’t go meet prospects in person, which is bad enough … because the competitor that does wins the deal. Better retention. More referrals.

Sales Hiring 230

Sales Hiring Venture Capital Scale SaaS 230

How To Buy Saas

MAY 28, 2025

Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. Users see richer, context-aware features (like smarter chatbots or code assistants) that boost satisfaction and retention. The result is faster AI feature development and fewer manual interventions.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Totango

JULY 28, 2021

Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. By performing this function, customer success managers help promote customer satisfaction, laying the groundwork for retention and brand ambassadorship.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. The first stage of an ideation technique involves gathering ideas from different sources such as feature usage trends, feature requests , customer reviews, user behavior, and competitor analysis.

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. High churn is understandable for newer startups, but it does indicate that a tool may be a poor market fit, have limited demand, or struggle to compete against similar products.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Scytale

SEPTEMBER 3, 2024

They frequently fall short due to misinterpreted jargon or changes in policies and ‘close enough’ is becoming good enough. They also update the regulations periodically to adapt to changes in technology and healthcare practices. Many organizations struggle to find a clear path to HIPAA compliance.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

Sales Hacker

DECEMBER 1, 2022

I’ve been an SDR , an SDR director, and now run a sales team at a startup. This ultimately leads to increased achievement of common KPIs that sales development teams are measured by such as new opportunities created, account touchpoints and calls. Missing or bad data: Contact info or company details are incorrect or missing.

Technical Review 103

Technical Review Underperforming Technical Team Outsourced Development Education 103

Frontegg

MARCH 17, 2022

Product-Led Growth (PLG) is becoming the default strategy in modern SaaS organizations due to the plethora of operational, financial, and technical benefits it brings to the table. Sales-Led Growth is all about marketing and sales teams. Likewise, if the sales team has poor leadership, leads can’t be handled.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Subscription Flow

OCTOBER 2, 2024

This may happen due to a variety of reasons, which we will explore shortly. These businesses invest a lot in sales, customer retention strategies and advanced billing software to grow their bottom line. An effective revenue retention strategy begins by identifying the reasons behind revenue leakage.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

SaaStr

JULY 1, 2020

She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Sam will have a lot of interesting perspectives on how he manages his team through these times. Four, people in the sale? Jason Lemkin: None.

Merchant Services 266

Merchant Services Scale Sales Recruiting Sales 266

Full Session

DECEMBER 23, 2024

In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. Don’t worry, you’re not alone!

Payment Services 52

Payment Services Payment Solutions Software Review Underperforming Technical Team 52

User Pilot

AUGUST 22, 2024

What are its strengths and weaknesses? This means it might not be the right tool for users without technical expertise. Catering to businesses of all sizes, it enables teams to track user interactions with the brand at different stages of the customer journey. What’s Amplitude tracking? How do you set it up?

Technical Review 105

Technical Review Underperforming Technical Team Software Review Pricing 105

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 105

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 105

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Showcasing and reviewing CS software. Providing a resource for CS team members to find answers to business challenges and technical problems. Supporting CS research.

Customer Success 122

Customer Success Technical Review Social Media Underperforming Technical Team 122

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. However, there are good and bad ways to approach this tactic. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.)

Mobile 66

Mobile Acquisition Software Review Social Media 66

Baremetrics

FEBRUARY 2, 2021

This article will walk you through a full Stripe vs. Zuora comparison including features, pricing, user reviews, and more. Stripe vs. Zuora: Features Stripe vs. Zuora: Pricing Stripe vs. Zuora: Reviews Stripe vs. Zuora: The Bottom Line Conclusion. Stripe Reviews Stripe currently has an average rating of 4.4 Table of Contents.

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 132

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 132

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. Let’s start by reviewing how you can find the best consultant for your company.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132