SaaStr
NOVEMBER 19, 2024
Dear SaaStr: Which Tactics Always Work to Drive Down Churn, and Drive Up Retention? But I’ve yet to work with a SaaS company that can’t improve. I see too few SaaS start-up and scale-ups truly segment churn. We already discussed this a bit above, but make driving down churn and drive net retention up a Top 5 company goal.
Tom Tunguz
FEBRUARY 26, 2025
Contract Length Many SaaS startups launch with monthly pricing which encourages customers to try the product and engenders demand. At some point, most SaaS startups switch to annual contracts for three reasons. How about a 50 person SaaS company? Veblen Goods in SaaS Veblen goods defy traditional pricing theory.
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SaaStr
OCTOBER 25, 2024
8: 3x Net Dollar Retention Thanks to This Pricing Model Over time, the dominant pricing structure in B2C and B2B applications is like the cell phone plan. Many SaaS companies have copied this for a long time as a two-part tariff: a base platform fee upfront then the incremental cost of additional users as you go.
SaaStr
DECEMBER 27, 2024
SaaStr CEO and Founder Jason Lemkin recently sat down with HubSpot Chairman and co-founder Brian Halligan , who shared valuable insights on the current state of SaaS, evolving board meeting formats, and how AI is reshaping the industry. Our revenue team went on to be the CROs of Brex, Rippling ,Gong, so many SaaS leaders, like 10 of them.
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Learn the crucial strategies for building scalable, secure, and seamless recurring payment infrastructure to boost customer retention and fuel growth.
SaaStr
OCTOBER 18, 2024
Along with co-host Ben Salzman, Jason and Henry discuss the transformative power of AI within SaaS and the evolving dynamics that are reshaping the landscape of software as a service. On going multi-product Henry adds, “I think the foundational point is if you want high net retention, you get high net retention in two ways.
SaaStr
NOVEMBER 12, 2024
Dear SaaStr: What Are the Most Important SaaS Metrics in the Early Days? SaaStr ) And once you have at least a little revenue ($1m-$2m ARR or so), net revenue retention / churn. The post Dear SaaStr: What Are the Most Important SaaS Metrics in the Early Days? Probably, measured as NPS (more here: I Was Wrong.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. Achieving your retention goals starts with the right solution. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential.
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How is your SaaS business addressing involuntary churn? Caused by failed payments, this overlooked source of friction quietly erodes both customer retention and revenue. It leads to revenue losses and can be the largest source of churn, yet your company may not be taking it seriously.
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For SaaS businesses, decline reasons vary, shaped by customer demographics and the nature of your service. Understanding your decline reason make up can be a game changer when it comes to improving retention and revenue. A failed payment isn't just a lost transaction - it could mean a customer churning for good.
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Customers are the lifeblood of your SaaS business, and keeping them for as long as possible is essential for long-term success. Maintaining a positive customer experience during payment recovery is key to minimizing churn and improving retention. But this relationship can be at risk if their credit card payment fails. The result?
Speaker: Igor Stenmark, Andrew Dailey, &Youssef Yaghmour
Unleashing Usage-Based Pricing to Drive Growth, Customer Satisfaction and Retention: The Why’s, How’s and Roadmap Practical Steps to Making Consumption Pricing Models Simple As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.
As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing. However, despite the growing recognition of its benefits, there is a lack of comprehensive guidance o
Speaker: Brian Chang, Managing Director of Warburg Pincus & Scott Schwan, Chief Product Officer of A-LIGN
Scaling your SaaS business to the growth stage requires a strong product/market-fit, an optimized marketing funnel with repeatable sales processes, and a strategy for customer retention. But how do you truly get to that coveted phase of continued growth and profitability? Land marquee customers and build loyalty with them.
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It’s no secret that competition for new talent is ferocious, especially for the roles upon which SaaS companies depend. Steps you can take to immediately improve employee retention. While recruiting is a necessary focus, retaining the talent you already have is crucial.
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