Happy Customer Service: What Is It + 12 Ways to Delight Customers
User Pilot
MAY 9, 2024
Provide multiple ways to get help with a resource center. What are the benchmarks for excellent customer service? CES : As per Gartner’s benchmark report , CES scores should be around 70-90%. Embed these microvideos in your resource center and suggest them contextually as users interact with your tool.
Let's personalize your content