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Happy Customer Service: What Is It + 12 Ways to Delight Customers

User Pilot

Provide multiple ways to get help with a resource center. What are the benchmarks for excellent customer service? CES : As per Gartner’s benchmark report , CES scores should be around 70-90%. Embed these microvideos in your resource center and suggest them contextually as users interact with your tool.

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The Social Media Manager’s Daily, Weekly, Monthly Checklist

Buffer Resources

This is a thought that pops up many times throughout the day while I’m working as the Social Media Manager at Buffer. What really helps me is making a checklist for my social media activities. Reply to notifications on all platforms It’s important to reply to people who are engaging with you on social media.

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5 Foolproof Ways to Acquire New Customers

Unbounce

Use these audience research methods to find your target customer: Customer interviews and surveys Social media monitoring Competitive analysis Google Analytics and site performance reports Audience research tools like Spark Toro and Buzzsumo. You can also create sharable resources, interactive quizzes, or in-browser tools.

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A Guide to Customer Retention: Importance, Strategies & Metrics

User Pilot

Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. They will serve as benchmarks to measure the success of your retention strategy. Chatbots and resource centers don’t sleep. Userpilot resource center. Like email, social media, or PPC ads.

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

Sprout Social – the best social media management platform. Benchmark reports. Benchmark reports are one of Mixpanel's new features, allowing you to compare your metrics with industry averages. You can even do this with their social media presence. What is digital analytics?

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

Sprout Social – the best social media management platform. Benchmark reports. Benchmark reports are one of Mixpanel's new features, allowing you to compare your metrics with industry averages. You can even do this with their social media presence. What is digital analytics?

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Top 15 Digital Analytics Tools For SaaS Companies in 2024

User Pilot

Sprout Social – the best social media management platform. Benchmark reports. Benchmark reports are one of Mixpanel's new features, allowing you to compare your metrics with industry averages. You can even do this with their social media presence. What is digital analytics?