User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

User Pilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. Context-sensitive help and in-app help are both methods in SaaS to assist users but they serve different purposes and are delivered in different ways. What is contextual sensitive help?

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers.

SaaS 95

SaaS Education Customer Support Onboarding 95

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 98

Social Media Data SaaS Scale 98

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from.

Scale 269

Scale Sales Hiring Sales Marketing 269

User Pilot

MAY 7, 2024

You can split-test flows, surveys, or experiences, iterate on the best-performing variants, and optimize based on user behavior analytics. The entry-level plan contains enough features for most mid-market SaaS companies, while the Enterprise plan is designed for larger companies. Conduct A/B tests with Userpilot.

Software Review 105

Software Review Software Scale Onboarding 105

User Pilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Shared Learning : Knowledge sharing is central, with members feeling empowered to exchange tips, best practices , and innovative ideas, and gather valuable customer insights.

Branding 102

Branding Social Media Acquisition Advertising 102

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. There are many fantastic examples to draw from across the SaaS marketplace. Userpilot is a powerful platform that makes it simple to create resource centers, contextually relevant guides, and more. Knowledge base. Let’s get you started!

Management 98

Management Technical Review Software Review Customer Support 98

User Pilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Userpilot’s in-app knowledge base.

Outsourcing Services 98

Outsourcing Services SaaS Customer Support Software Review 98

User Pilot

APRIL 8, 2024

If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. TL;DR In the bottom-up model, a SaaS company promotes the product to individual end-users and teams.

Strategy 100

Strategy Business SaaS Customer Lifetime Value 100

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Answer FAQs with self-service resource centers. Here are some examples.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 98

Software Review Technical Review Engagement Pricing 98

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS.

Scale 104

Scale Customer Success Scaling SaaS 104

User Pilot

JANUARY 14, 2023

Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Sharing industry-specific knowledge and offering support via active digital communities. Successful customer education program examples in SaaS. Why is customer education important?

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

AUGUST 20, 2023

There are eight ways to deliver proactive customer service as a SaaS business: Use in-app guidance to introduce core features to new users during their onboarding. Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments.

Software Review 95

Software Review Scale Onboarding User Experience 95

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

JULY 31, 2023

HappyFox serves as the best alternative to traditional help desk software, offering features like multichannel support, a ticketing system, and a knowledge base. Intercom is a messaging platform and onboarding tool that enables SaaS businesses to communicate with their customers in an efficient way.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Subscription Flow

MARCH 28, 2024

The rapidly changing digital economy has led to a growing demand from SaaS businesses based in the US for more straightforward ways to handle international transactions. How It Can Become the Backbone of Your Online Transactions Section 1: Why you may need a merchant of record for SaaS companies?

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding 98

Onboarding VP of Engineering SaaS Consulting 98

FastSpring

AUGUST 2, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. The Croatia-based company was started around the time Croatia joined the European Union, but the country also wouldn’t start using the euro until 2023.

Payment Solutions 147

Payment Solutions Payment Methods Merchant Services AI Search 147

User Pilot

NOVEMBER 9, 2023

Monitoring online reviews on sites like G2 and Capterra (for SaaS) to understand customer expectations and see where your product is lagging. Segment users based on survey responses and in-app behavior to provide proactive help during their journey. Implementing an in-app resource center to provide self-service support.

Customer Lifetime Value 105

Customer Lifetime Value Software Review Interviewing Retention 105

User Pilot

JANUARY 23, 2023

Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 83

B2B Scale SaaS Sales Enablement 83

User Pilot

APRIL 14, 2023

Self-help support The majority of users expect on-demand access to support and guidance so resource center functionality is a must. Ideally, you want your tool to also support resource center analytics. Best for: medium-size product-led companies aiming to quickly and easily boost user adoption in their web-based products.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations. What is a good retention rate for SaaS companies? The entire SaaS business model is built around retaining customers for the long term.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

User Pilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Based on each channel’s unique characteristics, develop your messaging strategy.

Retention 105

Retention Marketing Customer Lifetime Value Onboarding 105

User Pilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. In addition, you can further support your users via the resource center. Resource center settings in Userpilot.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

AUGUST 30, 2023

Building a knowledge base to offer customer self-service and empower users with resources for common problems. Perform A/B tests to see which flow works for users and optimize customer experience based on the outcome. For example, urgent technical glitches in a financial SaaS product might require a faster turnaround.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Next, prioritize your list of experiments: you won't be able to tackle everything at once, so optimize based on value, feasibility, and potential impact. Let's get right into it!

Software Review 105

Software Review Onboarding Metrics Data Analysis 105

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? You can easily reduce friction with an in-app self-service resource center. Adding guides and letting users search your knowledge base without leaving the app, will help them solve their issues on their own – a lot faster. Time-to-value in SaaS.

Strategy 98

Strategy Software Review Business SaaS 98

User Pilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Offer self-service support in multiple formats and an in-app resource center. Then use this data to tailor your customer interactions based on their needs and preferences. in the resource center.

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center.

Software Review 98

Software Review Onboarding Enterprise Branding 98