OpenView Labs

NOVEMBER 16, 2021

This guide is meant to serve as high-level overview of the most common SaaS metrics, compiled from years of tips, best practices, first-hand knowledge, and data on the subject. The No-Fuss Guide to Conversion Metrics. The post Measures of Success: SaaS Metrics & Benchmarks Resource Guide appeared first on OpenView.

Benchmarks 71

Benchmarks Metrics Scale Sales Recruiting 71

Neil Patel

JUNE 29, 2021

This guide should help get you started. Summary of The Customer Acquisition Guide. Even more difficult is developing a consistent way of bringing in new business. Your goal should be to put together a system that acquires customers almost on autopilot. That’s easier said than done, though. What Is Customer Acquisition?

Acquisition 132

Acquisition Outsourcing Services Social Media Scale 132

OpenView Labs

JANUARY 14, 2020

We’ve assembled this guide to provide a single center of truth for the most informative and innovative PLG resources. This is a living guide and will be updated as we find new thought leadership about Product Led Growth. Product Qualified Leads: The Ultimate Guide. Did we miss any of your favorite articles?

Scale 62

Scale Benchmarks User Experience B2B 62

The Daily Egg

AUGUST 8, 2022

Successfully integrating ecommerce and enterprise resource planning (ERP) requires both short-term action and long-term planning. The post The Complete Guide to Ecommerce ERP Integration appeared first on The Daily Egg. Your company can use the data from.

Enterprise 306

Enterprise Data 306

Intercom, Inc.

AUGUST 11, 2022

But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In this guide , we’ll share powerful strategies for increasing customer loyalty and boosting your business’s bottom line – without overstretching your team or resources.

Headcount 237

Headcount Customer Support Strategy Branding 237

User Pilot

APRIL 21, 2024

In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support ! Create interactive guides because they are more engaging and, hence, help customers learn better. Examine customer data to understand how you can further improve your help resources.

Strategy 99

Strategy Customer Support SaaS Technical Review 99

The Daily Egg

AUGUST 5, 2021

Human resources is the backbone of every business. This in-depth guide will explain everything you need to know about HR compliance, including some quick tips and long-term strategies to apply. The post The Complete Guide to HR Compliance appeared first on The Daily Egg. Why HR Compliance Is So Important HR […].

compliance 294

compliance Startup Strategy Business 294

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product. Then, you’ve come to the right place!

AI Search 96

AI Search Software Review SaaS AI 96

User Pilot

APRIL 10, 2024

Create different formats of resources. Here are 8 knowledge base creation best practices that can help you create deep connections with your customers: Include multiple types and formats of resources. A SaaS resource center should include a variety of content to cater to different needs and learning styles. Let’s dive in!

Software Review 88

Software Review AI Search SaaS Technical Review 88

SaaStr

JUNE 18, 2022

Gusto chooses to provide as many resources as possible to help every employee achieve their best development: “I don’t think there is any formula, but I think organizations should have a point-of-view. We want to give them those tools and resources.”. Develop a robust core value system for your business and make that your guiding star.

Interviewing 291

Interviewing Development Churn SaaS 291

The Daily Egg

MAY 7, 2021

Still, even a 10% forecasting accuracy can help you streamline your sales process, efficiently allocate resources, estimate costs and revenue, and so much more. The post Sales Forecast Templates – The Complete Guide appeared first on The Daily Egg. We delve deep into sales forecasting beyond following a simple […].

Forecasting 292

Forecasting Sales Revenue Marketing 292

The Daily Egg

MARCH 31, 2021

With that said, website hosting prices vary significantly based on server resources, hosting type, web hosting provider, and other factors. The post The Beginner’s Guide to Website Hosting Costs appeared first on The Daily Egg. If you’re running a website, it’s going to cost you money—plain and simple.

Pricing 296

Pricing 296

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 95

Software Review Technical Review Engagement Pricing 95

User Pilot

APRIL 22, 2024

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Ensure better resource allocation. This guides your feature ideation process and ensures you prioritize features based on their ability to meet user needs. Improve product road mapping.

Underperforming Technical Team 87

Underperforming Technical Team Software Review User Experience Retention 87

Intercom, Inc.

SEPTEMBER 29, 2022

Luckily, we’ve launched a new guide to help you achieve just that. “Learn how to activate customers faster, find value up front, and drive the actions that you want customers to take” In this guide , we’ll show you how to optimize your onboarding and announcement campaigns with in-product messaging.

Engagement 211

Engagement Onboarding Retention Strategy 211

User Pilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Meanwhile, secondary navigation serves as an auxiliary guide to less prominent but still significant content. What is secondary navigation?

User Experience 102

User Experience Pricing Engagement Mobile 102

User Pilot

DECEMBER 11, 2023

This guide will go over what mental models are, give you a few examples, and show you what to fix! Implementing an in-app resource center will help users stay in the loop about your product and any recent changes to it. Get your free Userpilot demo today! Source: Gmail. Get your free Userpilot demo today!

Scale 104

Scale Interviewing Onboarding Communication 104

User Pilot

MARCH 29, 2024

Lack of help resources. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Offer self-service support with a resource center. Wrong acquisition channels : Utilizing acquisition channels your target audience does not actively use or engage with results in wasted efforts and resources.

Scale 100

Scale Sales Funnel Onboarding Retention 100

User Pilot

NOVEMBER 13, 2023

Sales enablement focuses on equipping your sales team with essential resources to help improve customer acquisition. Introduce personalized onboarding to guide and educate customers from the get-go. Provide in-app customer support resources so users can troubleshoot and find solutions instantly. What is customer enablement?

B2B 97

B2B Sales Enablement Onboarding Retention 97

User Pilot

FEBRUARY 25, 2024

Funnel stages guide from awareness to loyalty , marking steps toward conversion and nurturing leads into advocates. An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions. If you want an easy way to conduct funnel analysis, book a demo now to see how Userpilot can help!

Sales Funnel 99

Sales Funnel Metrics User Experience Branding 99

User Pilot

MARCH 23, 2023

TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context. Kommunicate leverages real-time interactive guides so customers can learn how to use their app by using it. What is contextual onboarding? Less Friction.

Onboarding 80

Onboarding Engagement Retention Software 80

User Pilot

APRIL 22, 2024

Sending email sequences post-sign-up to guide customers through the product. Using targeted in-app messages to guide users through key features effectively. You can take this as an opportunity to simply give a warm welcome to your users, or send emails that guide users through the product’s functionalities step by step.

Customer Success 79

Customer Success Retention Software Review Customer Lifetime Value 79

Scytale

MARCH 18, 2024

Things like policies, procedures, oversight, and resource allocation now have a home in the framework. The Govern function helps you establish and monitor your cyber risk strategy, policies and expectations, and provides outcomes to guide your organization in achieving the goals of the other functions. has tools and advice for you.

Cybersecurity 52

Cybersecurity Outsourcing Services Government compliance 52

Kellblog

NOVEMBER 17, 2022

Working in my capacity at as an EIR at Balderton Capital , I have recently written a new publication, The Balderton Founder’s Guide to B2B Sales , with the able support of Balderton Principal Michael Lavner and the entire Balderton Capital team. The guide has seven parts: Selling: what founders need to know about sales.

B2B 125

B2B Sales Benchmarks Startup 125

Buffer Resources

APRIL 11, 2024

  Conserve your people resources Depending on people sure feels nice, but it doesn’t always work well.  But they are an increasingly precious resource. The "who can I ask" mindset further depletes people resources that are already struggling.   Limited staff resources.   Knowledge gaps.

Technical Review 106

Technical Review Startup Social Media Marketing 106

User Pilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more.

Management 90

Management Technical Review Software Review Customer Support 90

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 59

B2B Subscription Payment Features Customer Success 59

User Pilot

MARCH 19, 2024

This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization. Offer self-service support with a resource center to remove friction. Implement an in-app message to guide users and help users move forward with the path. Design an intuitive user interface.

User Experience 97

User Experience SaaS AI Search Customer Lifetime Value 97

User Pilot

MARCH 21, 2024

Adoption stage : Guiding users to integrate the product into their routines, personalizing the experience for deeper engagement. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. Introducing additional features to re-engage users who adopted the core product.

Strategy 101

Strategy Software Review Social Media Engagement 101

User Pilot

NOVEMBER 5, 2023

Create onboarding checklists for each customer segment to guide them through your product and help them achieve immediate success. Other ways to scale customer success include providing a resource center , offering regular webinars , and regularly collecting customer feedback. Creating an onboarding checklist in Userpilot.

Scale 93

Scale Customer Success Scaling SaaS 93

BetterCloud

APRIL 18, 2024

We’ve developed “ The IT leader’s mega-guide to saving on SaaS ” to equip IT leaders with the knowledge to optimize their SaaS stack and maximize ROI. Since a SaaS spend management tool is a SaaS system of record, or a single source of truth for the organization’s software resources, it delivers savings and operational efficiencies.

SaaS 52

SaaS compliance Operational efficiency. Subscription 52

User Pilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Consider some examples: Guide new users with an onboarding checklist to adopt the product or service.

Education 97

Education SaaS Onboarding Customer Success 97

User Pilot

JANUARY 29, 2024

In addition to creating an intuitive interface with mental models , you’ll also need to create a carefully crafted onboarding process to guide users. Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement. Creating S.M.A.R.T

SaaS 104

SaaS Interviewing User Experience Onboarding 104

User Pilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. The in-app guides included in the free plan are banners , lightboxes, tooltips , and walkthroughs. Note, the list doesn’t include checklists or the resource center functionality. Pendo Free in-app guides. What is Pendo Free?

Software Review 94

Software Review Technical Review Systems Review Scale 94