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Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Intercom, Inc.

But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In this guide , we’ll share powerful strategies for increasing customer loyalty and boosting your business’s bottom line – without overstretching your team or resources.

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How to Double Your Magic Number and Increase Your Go-to-Market Efficiency with Sapphire Ventures

SaaStr

You need to look holistically at your go-to-market organization beyond just the AEs and realize that of course, there are so many other folks in a Go-to-market organization and pockets of spend. With these three guiding principles: #1 Be customer-centric. All the resources supporting the revenue generation should be a guardrail.

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Customer Education Examples to Ensure User Growth in SaaS

User Pilot

It also highlights successful customer education programs to guide your customer education strategy. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Consider some examples: Guide new users with an onboarding checklist to adopt the product or service.

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A Guide to Choosing the Best SaaS Learning Management System

User Pilot

These are the two main questions that our guide answers. The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Let’s dive in for details!

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Funnel Tracking: How to Track and Optimize Your Funnel

User Pilot

Funnel stages guide from awareness to loyalty , marking steps toward conversion and nurturing leads into advocates. An in-app resource center offers 24/7 assistance in various formats, catering to user preferences and driving conversions. If you want an easy way to conduct funnel analysis, book a demo now to see how Userpilot can help!

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A Guide to Customer Retention: Importance, Strategies & Metrics

User Pilot

Personalized customer experiences tailor customer journeys to their specific needs and use cases to guide them more efficiently to value. Self-service resources like knowledge bases and chatbots provide 24/7 assistance and reduce the time needed to solve issues. Chatbots and resource centers don’t sleep.

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15 UX Design Books to Help Create User-Centric Products

User Pilot

UX for Beginners: A Crash Course in 100 Short Lessons by Joel Marsh Don't be fooled by the bite-sized lessons—this book packs a punch. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. Get the book. Get the book. Get the book.