The Angel VC

NOVEMBER 24, 2012

The entire user experience – from the first time the user visits your site to the moment he signs up for a free trial, through the onboarding and the exploration of the product and further on – needs to be completely frictionless. What implications does this have for your product?

Startup 136

Startup Underperforming Technical Team SaaS Enterprise 136

Casey Accidental

OCTOBER 24, 2022

Is the solution to ignore Scott’s warning and rely on network effects or some other deep switching costs to retain users? This isn’t a bad idea, and why companies like Facebook continued to grow despite adding more and more complexity over time. During this time though, Facebook users also flocked to Instagram, Snapchat, TikTok, et al.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users? MAU: 10,000 unique users who log in monthly.

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. How do you tune in to what users are saying on the grapevine?

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. It worked out well in terms of getting users, and I ended up doing that all over the world. At the same time, your team did lean on a lot of the principles used in the gaming world.

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223

User Pilot

MAY 27, 2025

Want to advance your career in product management or find top talent for your team? Mozilla: Director of Product, Firefox Growth Firefox is used by hundreds of millions worldwide, and the Director of Product for Growth plays a critical role in the product management team. Who would be a bad fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

User Pilot

SEPTEMBER 24, 2024

They present respondents with three or more predetermined answer options from which they must select one (single select) or multiple (multiple select) that best represents their response. They typically present a question and ask respondents to select a numerical value from a scale of 1 to 5 or 0 to 10.

Scale 111

Scale Underperforming Technical Team Software Review Scaling 111

User Pilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. To optimize UX, teams must bridge these data silos.

Underperforming Technical Team 88

Underperforming Technical Team Technical Review Onboarding AI 88

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. You must already be on the lookout for investments that can maximize ROI – or get rid of bad investments altogether.

Consulting 131

Consulting Strategy Technical Review Underperforming Technical Team 131

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs.

Strategy 104

Strategy Underperforming Technical Team User Experience SaaS 104

User Pilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. Benefits of a customer segmentation analysis include: – Building tailored user experiences. Let’s get started.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Frontegg

DECEMBER 2, 2021

In addition, we are excited to welcome our new partners – the visionary team from Insight Partners, led by Praveen Akkiraju, Daniel Aronovitz, and Jeff Horring. Additionally, our diversity-first team has grown to more than 30 top-notch talents (you are an incredible team of people, each and every one of you!)and

Underperforming Technical Team 93

Underperforming Technical Team Sales Hiring DevOps as a Service Scale 93

Frontegg

JUNE 3, 2025

In this case, it prompts the user to confirm the server’s public key fingerprint. If the user accepts, the key is added to the client’s known_hosts file. On subsequent connections, the client compares the server’s presented key with the stored one. No extra work for developers. The business moves faster.

Underperforming Technical Team 52

Underperforming Technical Team Systems Review Cybersecurity Mobile 52

Andreessen Horowitz

FEBRUARY 28, 2024

Each of the many documents, presentations, missives, notes, and posts we do in the course of our days would likely be more effective — and certainly more enjoyable to receive — if they were aesthetically interesting. Unfortunately, not all of us either have the time or acumen to engage deeply in creative work. model (1.0)

Investment 108

Investment Underperforming Technical Team Innovation User Experience 108

Intercom, Inc.

NOVEMBER 11, 2021

Samuel Hulick: I actually started as a full stack developer. Back in those days, and this was like over 10 years ago, the developer would get a Photoshop file that had all of the different interface elements. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

JANUARY 10, 2024

Effective user research helps you: Understand user behaviors, needs , and preferences. Identify experience gaps and remove friction. Increase product value and improve user experience. Book a demo to discuss your needs with our team and get tailored solutions. What is user research?

User Experience 105

User Experience Underperforming Technical Team SaaS Interviewing 105

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. For example, they may experience: Onboarding stage: Difficulty completing product activation in the onboarding stage. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit.

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. An individual with excellent communication skills, adept at influencing both user-facing and partner-facing stakeholders.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Stax

MARCH 18, 2025

moment” focuses on when users first-handedly experience your product’s value through great user experience. Start by gaining a deep knowledge of your buyer persona, and creating great user experience through lead generation assets that address their pain points. Activation rate. The “Aha!

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Analyze data to find similarities and patterns among your users.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Neil Patel

SEPTEMBER 1, 2021

As mentioned, B2B content marketing presents different challenges from B2C content marketing. You’ve identified your target audience , you know what matters to them, and you’re ready to give them a great user experience. Evaluate their strengths and weaknesses. Use Micro-Targeting to Narrow Down Your Focus. The answer?

B2B 145

B2B Strategy B2C Content Marketing 145

User Pilot

MAY 29, 2024

Foster cross-functional team collaboration and communication. Best tools to use in your product development process: Userpilot – best tool for designing in-product experiences. Figma – best tool for product designers to create interactive prototypes and user interfaces. User empathy map. How to begin?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Market Research Technical Review 105

User Pilot

JULY 23, 2024

They represent the customer’s voice and collaborate with product teams and stakeholders. The RICE framework evaluates features by weighing their Reach, Impact, and Confidence against the Effort required for development. A product manager or owner is responsible for prioritizing product features.

Management 111

Management Underperforming Technical Team Systems Review Scale 111

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Get it wrong, and you risk high churn.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

User Pilot

MARCH 21, 2025

It starts with understanding user behavior, improving performance, and delivering a seamless experience. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance. It ensures faster load times, intuitive navigation, and a smooth user experience.

Mobile 57

Mobile Engagement Strategy Underperforming Technical Team 57

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. Much of the success here depends on how competent and motivated the CTO and their team is.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives.

Strategy 104

Strategy Software Underperforming Technical Team Market Segmentation 104

User Pilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. How to track user behavioral data.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. create content, and more.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

AUGUST 14, 2019

The team at Troi were faced with a problem that many SaaS companies face at one point or another: They were spending more and more time conducting software demos for new users. This meant their Sales team didn’t have the time to close more deals or outreach to their leads and prospects. What was Troi’s Problem?

Underperforming Technical Team 54

Underperforming Technical Team Scale Development Software 54

User Pilot

APRIL 7, 2023

In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. Open-ended survey questions bring in qualitative feedback in users’ own words with valuable insights into the customer experience.

Scale 96

Scale User Experience Underperforming Technical Team Scaling 96

Intercom, Inc.

OCTOBER 5, 2022

In our ritual Friday afternoon ‘Show and Tells’ people from across the company demo what they’ve been working on, and that’s how they open their presentation – they describe the problem. There are several common patterns among failed solutions: The team didn’t have a good understanding of the problem to begin with.

Underperforming Technical Team 118

Underperforming Technical Team Systems Review Engineering Interviewing 118

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Are all teams involved or is it just a select few with specialist expertise? It also helps them better understand user needs and preferences and fosters a customer-centric culture. If it’s the latter, your organization may benefit from democratizing research.

Underperforming Technical Team 105

Underperforming Technical Team Data Analysis Software Review Systems Review 105

User Pilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? A quick Google search will show you heaps of tools, and you may even experience decision fatigue trying to choose the best. In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses.

Software Review 105

Software Review Underperforming Technical Team Mobile Technical Review 105

User Pilot

MAY 27, 2024

It includes how customers view the quality, value, and reliability of a brand’s offer, and it’s heavily influenced by marketing, word-of-mouth, and personal experiences. poor customer service) can harm a business’s reputation. Segmenting users with Userpilot. Performing path analysis with Userpilot.

Software Review 105

Software Review SaaS Social Media Interviewing 105