USIO

MAY 16, 2024

Increased Revenue: Offering seamless payment solutions can boost conversion rates and customer retention. Operational Efficiency: Streamlines the payment process, reducing manual intervention and errors. Data Insights: Provides valuable transaction data that can be leveraged for business insights and optimization.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

Stax

FEBRUARY 19, 2025

As a SaaS business owner, you are always looking for ways to improve your software and boost your bottom line. However, in many cases, SaaS companies dont have the time, resources, or cash flow to allocate toward providing additional support for new features, and they could be suffering. The Pros of Outsourcing Payments Support 1.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

SaaStr

JANUARY 16, 2023

For a SaaS brand, it’s about testing and building cohesive experiment schedules for quarters, weeks, and months. Building a customer retention system, CRM mechanisms, or a flawless interface is not a priority in the early business-building stages. Startups should operate like they’re already successful. Avoid common pitfalls.

Scale 256

Scale CTO Hire Cloud Scaling 256

User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Your decisions will be backed by data-driven insights, leveraging A/B testing and user research to optimize the engagement loops and retention strategies that keep users inspired and returning again and again.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

FastSpring

JULY 16, 2019

One of the best ways to reduce costs and decrease time-to-market is to use a SaaS-friendly billing system. Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system.

Payment Methods 97

Payment Methods Payments SaaS Payments Payment Services 97

How To Buy Saas

MAY 28, 2025

The SaaS landscape is rapidly embracing generative AI. Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. Let us share instances where AI tools likePportkey AI, ORQ AI and CAI Stack is helping SaaS founders build AI tools with LLMs at better cost, efficiency, scalibility and security.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

User Pilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

Business 104

Business SaaS Machine Learning Artificial Intelligence 104

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. Unsatisfied customers are more likely to switch to competitors, directly impacting net dollar retention and the company’s bottom line.

Scale 52

Scale Systems Review Social Media Retention 52

How To Buy Saas

MAY 29, 2025

AI is no longer just hype todays C-level leaders need concrete examples of how AI decision-making and intelligent automation transform operations. This article goes beyond the buzz to show how AI is already driving results in SaaS, finance, retail, and operations, with lessons and case examples that any executive can learn from.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. An all-in-one no-code product growth solution for SaaS product teams. It helps mid and enterprise-level SaaS product teams to hack product-led growth. Salesforce Marketing Cloud.

Software Review 105

Software Review Technical Review Software Systems Review 105

Payrix

APRIL 10, 2024

User experience has become a cornerstone in shaping the world of SaaS. This combination allows you to provide your customers with new payment services built right into the platform they know and love with ease. SaaS success today is about more than just addressing your customers current needs.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

SaaStr

MARCH 7, 2023

A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. Some other strategies for creating a more efficient go-to-market are: Adjusting pricing and contract terms with customers. Incentives for multi-year contracts are another tactic.

Outsourcing Services 169

Outsourcing Services Scaling Venture Capital Forecasting 169

CustomerSuccessBox

MAY 17, 2021

Although the Global SaaS industry suffers from a 30% churn rate and at the same time there are companies who are hitting 130% MRR. So what are the proven hacks to driving customer retention ? So you’re growing and now want to scale up your customer retention and you’re contemplating automation. Reduce the time to Onboarding.

Retention 52

Retention Payment Features Scale SaaS 52

User Pilot

JUNE 21, 2024

Integrating WalkMe can lead to increased customer retention through better user experiences, revenue growth from enhanced offerings, broader market reach, and greater operational efficiency. ” — SAP CEO, Christian Klein Conclusion The WalkMe acquisition by SAP is big news in the SaaS space.

Business 103

Business Automotive Acquisition Operational efficiency. 103

User Pilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. Let’s explore how this silent threat impacts SaaS businesses and what you can do to combat it. Sound familiar? The risks of data fragmentation Data fragmentation doesnt just make reporting a pain.

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

User Pilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Requirements 5+ years product-led growth experience in SaaS – ideally in high-growth, global companies. A person who was focused on B2C products.

Management 52

Management Underperforming Technical Team Scale B2C 52

Payrix

APRIL 24, 2024

Andy suggests that there is an immediate and discernible value-add for software companies to embed payments as a means for retention of SaaS revenue. Plus, software providers gain the addition of payments revenue and the ongoing retention of that additional revenue too. How do payments impact software attrition rates?

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. Let’s see how you can use them to achieve more critical SaaS objectives.

Development 98

Development Scale Retention Onboarding 98

User Pilot

JULY 22, 2024

The patient retention rate shows the percentage of patients who continue to use a healthcare service. Enhancing operational efficiency : Understanding patient engagement patterns helps in streamlining operations, reducing missed appointments, and improving the efficiency of healthcare delivery processes.

Healthcare 103

Healthcare Engagement Metrics Benchmarks 103

User Pilot

NOVEMBER 14, 2023

You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions. Best reporting and analytics tools for SaaS Thankfully, several tools exist today to help you easily analyze your business performance and create relevant reports.

Sales Hiring 111

Sales Hiring Trends Data Retention 111

User Pilot

JULY 17, 2024

Customer persona : Aids in developing retention strategies by understanding the needs and behaviors of loyal customers. Customer persona : Reflects the profile of existing customers to improve retention. His decision-making is driven by a need for security and operational efficiency. Buyer persona example.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

Panintelligence

JUNE 20, 2024

In this blog, we explore white label analytics, its benefits, and why it is a necessity for SaaS businesses. This approach allows SaaS businesses to offer advanced analytics capabilities without the need to develop these features in-house. This seamless integration can lead to higher user satisfaction and retention rates.

SaaS 59

SaaS Business Technical Review Operational efficiency. 59

User Pilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. Retention shows you the percentage of customers who stick around relative to the first time they used your product. 15% were untagged.

Software Review 98

Software Review Systems Review Onboarding Retention 98

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. These companies can scale really efficiently. This episode is sponsored by Linode.

Payment Solutions 212

Payment Solutions Pricing Payments Payment Services 212

User Pilot

MAY 8, 2024

Satisfying customer needs is essential for retention and loyalty. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. We also share 13 strategies to help you cater to various needs. Let’s get to it.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

ChurnZero

JUNE 12, 2020

As its own function, Customer Success Operations can advance strategy initiatives around the customer experience as well as manage renewal forecasts, data analytic systems, and process implementation. When should I add Customer Success Operations? What’s the Ideal Job Profile for Customer Success Operations?

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

OpenView Labs

MARCH 10, 2019

This is what makes customer success such an important part of any SaaS company’s success, and it’s especially critical for companies that employ a product led approach to growth. The challenge was retention. Focusing on retention kills two birds with one stone. Successful customers are happy customers.

Scale 93

Scale Customer Success Scaling Sales Hiring 93

Valuize Consulting

SEPTEMBER 23, 2024

The digital world of B2B SaaS is evolving, and with it, the expectations on software providers. For B2B SaaS companies, this means charging based on measurable outcomessuch as increased revenue, cost savings, or operational efficiencies. Defining Outcome-Based Pricing in B2B SaaS?

Payments 52

Payments SaaS Payments B2B Pricing 52

Valuize Consulting

SEPTEMBER 23, 2024

The digital world of B2B SaaS is evolving, and with it, the expectations on software providers. For B2B SaaS companies, this means charging based on measurable outcomes—such as increased revenue, cost savings, or operational efficiencies. Defining Outcome-Based Pricing in B2B SaaS?

Payments 52

Payments SaaS Payments B2B Pricing 52

User Pilot

MARCH 29, 2024

The benefits of customer journey analytics include improved customer experience, increased customer satisfaction , retention, and customer lifetime value. Here are 8 insightful customer journey analytics examples that can improve your operational efficiency: Funnel analysis to identify drop-offs in different customer journey maps.

Customer Lifetime Value 102

Customer Lifetime Value Software Review User Experience Trends 102

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. By digitizing and automating the onboarding process , you can also improve operational efficiency, reduce manual errors, and reduce the load on your staff.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

JANUARY 26, 2021

In this post, we are going to show you why your SaaS needs customer journey analytics, how to do it right, what tools are available, and how to see through the trees to apply the insights from your customer journey analytics directly to your user touchpoints! Retention (Pro)*-Referrals, leave a review on G2, etc. But then what?

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

JUNE 22, 2023

Reducing customer support loads can enhance the customer experience , increase customer retention , reduce customers churn , and build customer loyalty. Increase customer retention and minimize churn : When you reduce the load on your customer team, the ticket resolution time decreases.

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

BetterCloud

JUNE 16, 2022

SaaS environments are no exception, and the SaaSOps automation revolution is underway. In our latest SaaSOps Automation Report 2022: The Rise of Zero-Touch IT, we explore the growing imperative to automate SaaS operations, its massive impact, and what it all means for IT. A SaaS app access request is 9.3

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Blulogix

FEBRUARY 22, 2024

Creating a Monetization Framework For Your Business View the Whitepaper The Need for End-to-End Integration: End-to-end integration refers to the seamless connection of various systems and processes across a company’s operational framework, from customer relationship management (CRM) and order management systems to billing and support services.

SaaS 52

SaaS B2B Operational efficiency. Pricing 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Operational efficiency. When successfully applied to training , gamification increases engagement, productivity and knowledge retention. Learning 50.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

ChurnZero

JANUARY 13, 2023

2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Joel Passen , co-founder, Sturdy. AI is real and it works.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98