Buffer Resources

AUGUST 2, 2023

I was working at a Venture Capital firm and was feeling the itch to create something new on my own. After some time in Venture Capital, I took the knowledge I built around market research and started applying it to my personal life. I doubled down on this strategy to see how quickly I could reach 1,000 subscribers.

Business 52

Business Venture Capital Technical Review Trends 52

Kellblog

JANUARY 11, 2023

” Use the downturn to force yourself to answer some hard questions about your strategy. If you’re selling conversation intelligence, should you switch campaigns from “onboard faster” to “drive increased productivity?” Sharpen focus. As they saying goes, “never waste a good crisis.”

B2B 122

B2B Trends Onboarding Strategy 122

ProfitWell

APRIL 20, 2020

The profitable company has, in the past, raised $175 million in venture capital from firms including Accel Partners and Battery Ventures and was valued at $700 million back in 2015. Today’s featured user is UserGuiding , product walkthrough and user onboarding software. But not all credit can be given to the crisis.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

Outseta

JANUARY 10, 2020

Our strategy across these dimensions has been singularly focused on building a company that’s lean, healthy, and sustainable. Needless to say, this is strong evidence that you don’t need millions and millions of dollars in venture capital to build a large scale SaaS application. We became a Stripe Verified Partner.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

FastSpring

SEPTEMBER 16, 2022

Less focus on venture capital or funding rounds. Tony Markov and Todd Stellfox happen to be a sales team lead and a sales manager respectively, but they’re in the community because we recently featured them in our Pricing Strategies to Combat Stagflation live interview webinars with CPO Kurt Smith.). Professional moderation.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

ChurnZero

JULY 21, 2020

Within four months of launching ChurnZero, IntelAgree was able to: Increase customer product usage during onboarding. Provide a consistent customer and employee onboarding experience. Journeys also promote process uniformity for the teams’ internal employee onboarding. What were the results?

Scale 52

Scale Venture Capital AI Search SaaS 52

Chart Mogul

JUNE 29, 2018

This means that owning a category is in most cases a requirement for the level of growth and investment multiples that venture capital demands. Category creation is not just a marketing strategy, even though there’s a large element of marketing and positioning involved. Looks alluring, doesn’t it?

Venture Capital 70

Venture Capital Scale Cloud Branding 70

SaaStr

MARCH 19, 2019

Then also went into venture capital where I invested in API first products. Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. We have the Slack fund in part to help do this.

Payments 117

Payments Scale Scaling Revenue 117

Outseta

AUGUST 31, 2018

This wasn’t ideal for companies using multi-step onboarding processes or forms, because if a user abandoned the form or onboarding sequence prior to completing it the data that they had entered would not be captured and they would essentially lose out on a (partial) lead. Shout out to Callum at TapTapGo for this feedback!

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

BetterCloud

NOVEMBER 9, 2017

We filled the room with over 100 of the brightest minds in IT to explore the increased impact IT has on organizations, collaborate on technical strategies, and define today’s best practices. It was interactive and grounded in concrete IT processes, not theories, enabling attendees to refine their management and security strategies.

Venture Capital 40

Venture Capital Cloud Cloud Engineering Finance 40

The Angel VC

DECEMBER 12, 2018

It’s an important question, as your target growth rate determines your hiring plan, budget, and fundraising strategy. The subtext of the question was “How fast do you have to grow if your ambition is to get to $100M in ARR and build a very large company”.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Kellblog

JUNE 2, 2019

Spend a ton of that capital to hire the biggest sales force, wisely first building out a world-class onboarding and enablement program, and then scaling as aggressively as you can. Use billboards to make sure the Digerati and other, lesser denizens of Silicon Valley know your company’s name. Segment leadership.

Sales Hiring 75

Sales Hiring Marketing Scale Leadership 75

ChurnZero

APRIL 13, 2020

ChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services. Communication is essential to maintaining a healthy relationship with your end users, however some organizations might find themselves struggling to create or execute on a digital Customer Success strategy. For more information, visit [link].

Consulting 98

Consulting Customer Success Strategy Venture Capital 98

Point Nine Land

DECEMBER 12, 2018

It’s an important question, as your target growth rate determines your hiring plan, budget, and fundraising strategy. The subtext of the question was “How fast do you have to grow if your ambition is to get to $100M in ARR and build a very large company”.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

SaaStr

JUNE 21, 2019

244: Ryan Petersen will share what he has learned about scaling culture, expanding globally, raising venture capital (or not), and using technology to improve legacy industries. What questions does Sara find most revealing in the interview process? What do they do to do so well with that?

Scale 134

Scale Sales Hiring SMB Interviewing 134

SaaStr

AUGUST 5, 2019

It was just a catch phrase we would use but became the cornerstone, if you would, of our customer retention strategy. We’re over 600 employees, and we’re currently privately backed, and you could see the list of a lot of our venture capital backers who have some common Silicon Valley names.

Sales Recruiting 164

Sales Recruiting Construction Scale SaaS 164

Chart Mogul

SEPTEMBER 15, 2023

Source From Mice to Whales – 5 Ways to Build a $100 Million SaaS Company by Christoph Janz, Point Nine Capital Your Guide to SaaS Product Metrics by Kyle Poyar, OpenView Partners How do you compare? What’s your TikTok strategy? This article outlines the strategy, execution details, and resulting investor narrative needed to do so.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ProfitWell

DECEMBER 3, 2019

Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? Venture capital. Venture capital is provided by firms or funds founded specifically to give investment to fledgling companies.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

SmartKarrot

JUNE 28, 2022

Contribute to Customer Strategy team growth and scalability through ongoing internal Databook projects and initiatives. Onboard new users and conducts training sessions designed to meet the individual needs of the account and end user with a consultative approach.

Customer Success 3

Customer Success Merchant Services Venture Capital Marketplace as a Service 3

SaaStr

AUGUST 19, 2022

Michiel Rauws: And there’s two strategies we’re going after, one strategy is what we did before, so focus on insurance, which is very slow, and then the health systems that are faster, and then EAPs that are faster. But I’m trying to figure out how much capital allocation should we do between continuing that strategy.

Scale 223

Scale Sales Hiring Scaling VP of Engineering 223

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. Their strategy is simple. ChurnZero raised a $2.5 They seek out opportunities to be early investors in high-potential technology companies.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Outseta

JANUARY 20, 2020

I was one of the first 10 or so employees at the company, and over the next five years I was given a remarkable amount of freedom to try new growth strategies, to succeed, and to fail. I was given free reign to try just about any marketing strategy I wanted, so long as we kept our eye on this market. We mostly succeeded.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Kellblog

JULY 20, 2022

While I’ve touched on it above, solving the company’s strategy problem is worth a book if not a full post, so here I’ll focus on the CMO/CRO relationship. Real partners in problem-solving don’t let the boss think it’s the other person’s fault, let alone lead them to that conclusion. What To Do Instead.

Sales Hiring 123

Sales Hiring Scale Software Review Finance 123

Outseta

JUNE 6, 2018

The article got me thinking about a different sort of fatigue that I’ve been feeling in my own career and industry; the world of venture capital backed marketing technology start-ups. Most often repackaged ideas, concepts, or strategies; hype. In short, 99% of the time this is complete b t. I’d like to inspect those.

Technology 40

Technology Marketing Venture Capital Sales Hiring 40

SaaStr

FEBRUARY 22, 2019

What does Nick mean when he says, “Customer success will fail if it is just a role and not a strategy?” What did you mean by this strategy, not role? What can you the leader, and what can CEOs and the functional leads do to really imbue this strategy, not role, in terms of customer success permeating throughout the whole organization.

Sales Hiring 117

Sales Hiring Customer Success Scale Sales Recruiting 117

The Angel VC

FEBRUARY 23, 2014

A "land and expand" or "bottom up" customer acquisition strategy has the potential to give you the best of both worlds. while still keeping the product easy to onboard and use. Conversely, selling to SMBs is much easier, but the value of each customer is obviously a lot lower as well.

Startup 152

Startup SaaS Acquisition Scale 152

SaaStr

FEBRUARY 21, 2020

And if the TAM isn’t big enough, you’re much better off saying, okay, let’s either recognize there’s going to be a tiny little business and not raise venture capital or build a large organization around it, or scrap the idea and go after something that’s different. But why do many not hit their plans?

Scale 184

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 184

SaaSOptics

AUGUST 16, 2018

The problem these companies generally face is they’re sitting in a gap in the capital market. They may or may not be a fit for institutional venture capital yet. Maybe they’re bootstrapping and have no interest in venture capital. That capital is returned to us with some return. Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

The problem these companies generally face is they’re sitting in a gap in the capital market. They may or may not be a fit for institutional venture capital yet. Maybe they’re bootstrapping and have no interest in venture capital. That capital is returned to us with some return. Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

The problem these companies generally face is they’re sitting in a gap in the capital market. They may or may not be a fit for institutional venture capital yet. Maybe they’re bootstrapping and have no interest in venture capital. That capital is returned to us with some return. Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Intercom, Inc.

OCTOBER 29, 2020

In this very special episode of Inside Intercom, I sat down with Des, our co-founder and Chief Strategy Officer, for a wide-ranging conversation about our respective journeys so far, our thoughts on Intercom through the years, and what the future holds. Onboarding them in a good, strong way?” Short on time?

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Intercom, Inc.

SEPTEMBER 8, 2021

On the side, I do some stuff in the venture capital community, some scouting for a wonderful VC firm, Cowboy Ventures. And I actually don’t think that’s a good strategy. About four months ago, I came over to Webflow. I also do some formal advising for a couple of smaller startups.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Kellblog

MARCH 30, 2019

The smart part about this is realizing the odds of replacing the early team without hurting growth are low, so sometimes waiting really is the best strategy. Which is an excellent topic for any startup strategy offsite.). # # #. The transition can be successfully pulled off – it’s just hard and risky.

Startup 75

Startup Forecasting Sales Hiring Technical Review 75

Outseta

MAY 8, 2020

Software should be used as a tool that’s supportive of your strategy, not something that’s opportunistically driving your strategy. For example, if the product isn’t up to snuff or if the onboarding process is just a bit rough, even perfect execution by the sales and marketing teams will yield lackluster results.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

JANUARY 19, 2021

We help with customer success training, onboarding programs, and upsell/cross-sell programs, and things like that. And if you look at a venture capital portfolio, of course, Storm has lots of investments in Europe. Sam Jacobs: Are there tactics, strategies, tools that you think are critical? So, we help with ABS programs.

Sales Hiring 63

Sales Hiring Scale Technical Advisors Travel 63

Sixteen Ventures

DECEMBER 31, 2019

In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world. How to Develop a Customer Success Strategy. Technology Enables Strategy; Doesn’t Define It. Customer and User Onboarding. Customer Onboarding. The Basics of Customer Onboarding.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

User Pilot

JANUARY 14, 2024

Teams will use augmented reality for user onboarding , UI & UX design , testing , and research. The sky’s the limit but some obvious applications include: User onboarding and education Interactive product demos Data visualizations UI & UX design Prototype testing Customer and market research 11.

Artificial Intelligence 81

Artificial Intelligence Trends Technical Review Management 81