Intercom, Inc.

APRIL 23, 2020

They’ve made premium subscriptions free for healthcare professionals and are offering a few free collections for leaders and HR managers to “lead with kindness and understanding through the uncertainty.” How An Irish Charity Pivoted to Virtual Workshops for Women’s Wellness (Look Good Feel Better). The post H.O.M.E:

Healthcare 197

Healthcare Leadership Engagement Subscription 197

ProfitWell

APRIL 10, 2020

Today, a look inside our newly launched Subscription Stimulus Package (it's all for you). Your Subscription Stimulus Package has arrived. Which is why we're incredibly proud to announce that we've launched the Subscription Stimulus Package with 20+ other partners. Listen wherever you get podcasts: Top B2B SaaS news.

Payment Features 59

Payment Features Subscription Sales Recruiting Finance 59

User Pilot

JANUARY 9, 2024

The best tools for research operations are Userpilot for gathering insights, Optimal Workshop for conducting research, and Figma for testing prototypes. Quantitative research includes scalar ratings, aggregate scores like NPS , product metrics, revenue growth, and other forms of quantifiable (often numeric) data collection.

Interviewing 101

Interviewing Scale Acquisition Software 101

Chart Mogul

JANUARY 9, 2025

Metrics and KPIs Set clear goals like conversion rates, time-to-close, and average deal size to measure success and identify areas to improve. NTA-ab is BANT workshopped and stands for: Need Timing Alternatives authority budget The N,T, and A, are capitalized because thats what your customer cares about. We call it NTA-ab.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Neil Patel

OCTOBER 1, 2021

You must constantly evaluate your current content’s engagement metrics while also anticipating the needs of your growing audience. From podcasts and videos to workshops and live speeches, a transcription service can help you to preserve your audio in text format. Then consider hiring a transcriptionist to turn that content into text.

Social Media 135

Social Media AI Search Content Marketing AI 135

Baremetrics

JUNE 26, 2020

If you screw up your customer’s experience early on in their subscription, it’s hard to convince them to keep paying month after month. And since SaaS and subscription businesses depend on monthly recurring revenue to grow , it pays to perfect your customer onboarding process. Some people prefer to read articles.

Onboarding 99

Onboarding SaaS Churn Social Media 99

Valuize Consulting

AUGUST 19, 2021

Few metrics yield as much insight and impact on a company’s valuation as Net Dollar Retention (NDR). In the exploding subscription-based economy, it’s no surprise that SaaS leaders are honing in and focusing on this metric as a key indicator of overall health and valuation. Downgrades.

Retention 52

Retention Metrics Churn Customer Success 52

Valuize Consulting

AUGUST 19, 2021

Few metrics yield as much insight and impact on a company’s valuation as Net Dollar Retention (NDR). In the exploding subscription-based economy, it’s no surprise that SaaS leaders are honing in and focusing on this metric as a key indicator of overall health and valuation. Downgrades.

Retention 52

Retention Metrics Churn Customer Success 52

Chart Mogul

OCTOBER 25, 2019

If you’re wondering where to start with sales knowledge sharing, in-person workshops and coaching may be the best option because salespeople prefer to learn from their peers and managers. Although sales professionals typically compete with each other, these workshops have been successful because everyone gets help when they get stuck.

Sales Hiring 65

Sales Hiring Management Sales Onboarding 65

SaaStr

JULY 1, 2020

I’m looking at it and I’m like, “Who’s got the Wall Street Journal subscription? You’ll see a lot more of that added subsequently, but today, it’s basically workshops and discussions. For us, it’s been, “Migrate things that you have on invoice over to card.”

Merchant Services 245

Merchant Services Scale Sales Recruiting Sales 245

ProfitWell

MAY 13, 2020

Implementing a PLG strategy is the smart way to go for any aspiring SaaS or subscription company. Once you have this in place, we know, like in any substantial business model, metrics come in hot. Resources: Product-Led Growth Hub Product-Led Institute workshop The Growth Podcast : What is product-led growth anyway?

Sales Hiring 98

Sales Hiring B2B Social Media Trends 98

GetUplift

MAY 15, 2019

In this workshop, we’ll show you how to specifically use these insights to optimize your website. In this workshop, we have our very own Sophia Dagnon presenting. This workshop is all about using specific data you can gain from social media to optimize your website for conversions. Engagement can be a bit of a soft metric.

Social Media 70

Social Media Software Review Interviewing Branding 70

User Pilot

AUGUST 19, 2022

Use specialized software to build your map and map each piece of user information to the appropriate quadrant during an empathy map workshop. Implement offboarding flows to understand why people leave: Offboarding is a term describing the broad range of activities triggered when a customer decides to cancel their subscription to your product.

Onboarding 98

Onboarding Data SaaS Customer Success 98

Chart Mogul

OCTOBER 25, 2019

If you’re wondering where to start with sales knowledge sharing, in-person workshops and coaching may be the best option because salespeople prefer to learn from their peers and managers. Although sales professionals typically compete with each other, these workshops have been successful because everyone gets help when they get stuck.

Sales Hiring 52

Sales Hiring Management Sales Onboarding 52

ProfitWell

DECEMBER 11, 2019

On today’s episode, we spy a new member of “team subscription.” Plus, Peloton falls after lowering subscription app pricing. Your top subscription news. The newest member of "team subscription". club Liverpool FC has launched a subscription-based content offering for fans on its official YouTube channel.

Payment Features 43

Payment Features Subscription Advertising Pricing 43

Intercom, Inc.

OCTOBER 3, 2019

When I went back into freelancing, I merged all of those experiences of project management, customer experience and email marketing and have turned it into what is now my micro agency called Fix My Churn , where we’re really focused on helping monthly recurring revenue-based businesses in SaaS and subscription ecommerce.

Onboarding 143

Onboarding Sales Hiring Churn Consulting 143

ProfitWell

DECEMBER 16, 2019

Recur 2019 is over, but the journey toward subscription truth is not. We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Our hallmark conference followed, featuring insights and inspiration from some of the brightest in the subscription space.

Scale 41

Scale Payment Methods Payment Services SaaS Payments 41

Unbounce

OCTOBER 24, 2023

SaaS marketing is, well, marketing your SaaS products, which are often subscription-based. First, because SaaS is usually sold through a subscription model, it brings along the added challenge of keeping your existing customers in order to avoid churn. That’s where your marketing comes in ( more on that below ).

Marketing 52

Marketing Strategy SaaS Social Media 52

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

ChurnZero

OCTOBER 31, 2023

Even worse, since the subscription starts at signature, they were stuck paying for two products. Weak definitions of onboarding and implementation Jeff believes the term onboarding is too squishy and hard to track with metrics. A clear implementation timeline means its easier to map the implementation process to metrics.

Underperforming Technical Team 52

Underperforming Technical Team Outsourced Development SaaS Sales Hiring 52

Chart Mogul

JUNE 16, 2023

It’s a mix of metrics and priorities that we continually refine and reevaluate but at the end of the day we always come back to the fundamentals: ROI, brand awareness, and engagement. So on average, a customer will bring in $10k over the course of their subscription. Another assumption: your LTV is $10k. That’s 200k!

Strategy 52

Strategy SaaS Benchmarks Travel 52

GetUplift

MARCH 8, 2019

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. It really puts in the foundation of trust, so they can see that it’s built on very specific metrics.

Payment Methods 79

Payment Methods Mobile Payment Services Interviewing 79

Chart Mogul

FEBRUARY 26, 2018

At ChartMogul, we produce educational and informative content to help people build a better subscription business. We simply want to be useful — and if there’s a point in the future when you’re looking for a better way to understand your subscription revenue, there’s a good chance that you’ll think of us.

Scale 45

Scale Content Marketing Social Media Subscription 45

GetUplift

MARCH 8, 2019

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. It really puts in the foundation of trust, so they can see that it’s built on very specific metrics.

Payment Methods 68

Payment Methods Mobile Payment Services Interviewing 68

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Provide process and reconciliation of invoicing for ON24 products and services. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

User Pilot

MAY 12, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. Set up your metrics to measure growth and retention. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. involved in the product funnel.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

User Pilot

JUNE 27, 2024

Responsibilities include developing and implementing customer success strategies, aligning CI with broader company goals, and driving overall customer satisfaction and retention metrics. How to become a customer insights manager? Becoming a customer insights manager is not rocket science.

Management 52

Management Data Analysis Social Media Market Research 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

SmartKarrot

MAY 28, 2020

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2 Top-8-Customer-Success-Workshops-and-Training-Programs Download.

Customer Success 10

Customer Success Leadership Pricing Subscription 10

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. Comprehensive metrics : A dashboard that gives access to key metrics like churn rate , retention, and average order value for a quick health checkup of user groups. Trends analysis – to track key metrics over time.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Customer Success 22

Customer Success Sales Hiring Technical Review Scale 22

SmartKarrot

MARCH 16, 2022

Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Objective Corporation As a Customer Success Manager, you will be establishing a trusted adviser relationship at each and every subscription, that works to ensure customers’ overall satisfaction.

Customer Success 3

Customer Success Outsourced Development Subscription Payment Features 3