Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago. I saw both sides of the marketplace, which was a lot of fun.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

User Pilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product.

Onboarding 98

Onboarding User Experience Marketplace as a Service Social Media 98

Point Nine Land

JUNE 11, 2020

Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.

Scale 72

Scale Marketplace as a Service B2B Scaling 72

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

How To Buy Saas

MAY 21, 2025

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. What ATS is best for small businesses or startups? Can ATS software integrate with my other HR tools (HRIS, payroll, etc.)?

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Additionally, Userpilots analytics helped them spot and address friction points in the onboarding flow. The result?

Software Review 52

Software Review Engagement Software Scale 52

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Customer service as a model for growth. Kaitlin: It makes a ton of sense.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

MAY 27, 2025

You play a vital role at the intersection of GTM, Product, Design, Data Science, Marketing, and Engineering – reimagining self-service in the age of AI. Candidates without experience in user onboarding, retention strategies, or customer engagement improvements. This role is based in San Francisco, CA.

Management 52

Management Underperforming Technical Team Scale B2C 52

SaaStr

NOVEMBER 7, 2019

A lot of startups out there tend to define themselves as startups who aspire to become a platform, and it’s quite nebulous to define. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Right, Renaud? Let’s start with our five key steps.

Payments 155

Payments Merchant Services Payment Solutions Payment Services 155

OpenView Labs

DECEMBER 15, 2020

Now—a happy consequence—cloud marketplaces are on a similar trajectory of growth and have opened up a powerful go-to-market channel for sellers that you probably haven’t heard of yet. Not to mention 73% of B2B buyers prefer the convenience of digital buying through ecommerce, web direct or marketplaces (more on that later). .

Marketplace as a Service 52

Marketplace as a Service Cloud Scale VP of Engineering 52

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. Driving Startup Growth With Cold Outreach: Use Cases And Best Practices.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex Delivet , one of the protagonists of the Paris startup scene, has experienced this predicament first-hand.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

The Marketing & Growth Hacking Publication

AUGUST 11, 2020

In another article, I shared the secrets that startups need to differentiate their services with a good landing page. It starts by asking (and answering) these 5 questions in order to arrive at your startup key differentiator Who is my target market, audience or niche? Landing page lessons from 20 Nigerian startups.

Startup 59

Startup Marketplace as a Service Growth Hacking Communication 59

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. This is particularly the case in startups, where the word ‘disruption’ is almost a business pitch requirement nowadays. Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

Neil Patel

NOVEMBER 6, 2020

Demonstrated knowledge of the Amazon marketplace. To determine if an Amazon marketing agency knows and puts them into practice, check if they have practical knowledge of how the Amazon marketplace works. A process for implementing their core service. This gives you an idea of what people think and feel about their services.

Sales Hiring 109

Sales Hiring Marketing Social Media Marketplace as a Service 109

How To Buy Saas

MAY 15, 2024

In today’s world, cloud computing has become very popular among businesses of all sizes because of its effective tech services. Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. This blog delves into the three types of Cloud Computing services: IaaS PaaS SaaS.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Unbounce

MAY 1, 2019

Software-as-a-Service (SaaS) marketers are among the world’s most talented. And when you’re a funded startup with investor pressure, as many are, this need to grow and sustain velocity can be yet more acute. And, from onboarding journeys to in-product messaging and more, there’s a lot that needs to be optimized.

SaaS 111

SaaS Marketplace as a Service Software Review Technical Review 111

OpenView Labs

SEPTEMBER 24, 2019

The number of apps created by independent developers was steadily growing, so in 2009 the Atlassian Plugin Exchange was born, which evolved into Atlassian Marketplace by 2012. The Marketplace today is a professional app discovery website, generating $300 million in purchases annually. Zero-friction onboarding.

Payment Solutions 47

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 47

User Pilot

OCTOBER 22, 2023

Three kinds of webinars are obvious options for increasing engagement: product onboarding webinars, ongoing product education (and upselling), and webinars announcing large product releases. Onboarding webinar example. An onboarding webinar is a great way to cover a lot of ground with new users in a very short amount of time.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

How To Buy Saas

JULY 26, 2021

The initial concern of every ambitious entrepreneur is to keep their startup costs as low as possible. Several best startup tools and resources help minimize startup costs, but they also assist in saving precious time for savvy business people. What if you can get your hands on the best tools for startups?

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

User Pilot

DECEMBER 9, 2021

Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. As a product or service provider, your goal is to attract those customers who have a clear idea of what they need in a product, why they need it, and what can satisfy those needs.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

User Pilot

JULY 28, 2023

First popularised by Eris Reis in the seminal book ‘The Lean Startup’, the idea is to quickly validate a product idea by providing something that can be used by early adopters – who can then provide valuable feedback for future product development. . #7 Many startups have used this model to get off the ground.

Marketplace as a Service 96

Marketplace as a Service Social Media Machine Learning Artificial Intelligence 96

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Guided trial.

Revenue 99

Revenue Sales SMB Engineering 99

How To Buy Saas

MARCH 17, 2025

Whether you’re a startup or a growing company, the right CRM can streamline your sales and marketing, helping you stay organized and responsive to customers. You can integrate email, calendars, and more via the Salesforce AppExchange marketplace. Theres also an Insightly app marketplace for additional add-ons.

Software Review 40

Software Review Scale Software Business 40

Intercom, Inc.

OCTOBER 24, 2019

Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. This allows your community to help each other – and often to grow your product or service beyond what you might have imagined on your own. Get to know your biggest fans.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

User Pilot

AUGUST 29, 2023

In a small startup, a product manager might oversee everything. Let’s explore some of the best tools in the marketplace and how they can help. Plus, when you satisfy customer needs and wants, you get rewarded with their loyalty. Which roles exist in product management teams? The same could be said of product teams.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. Harkening back to Tim Kendall’s advice, I started asking entrepreneurs, “What is the path to actually creating value from your service for your customers?

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

SaaStr

MARCH 19, 2019

Even today all you have to give us is an email address and you can access Stripe’s APIs, you can get up and running as a platform, and you can be onboarding customers almost immediately. So it’s API first, even for our own services that are being consumed in new products that we are building. Vicki Lin: Yeah.

Payments 129

Payments Scale Scaling Revenue 129

ProfitWell

OCTOBER 3, 2019

Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. Perhaps this pricing slash will give them the leg up they'll need amid the gaming service boom. "A Players, take your mark.

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53