User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Scale 95

Scale SaaS Onboarding Engagement 95

Scytale

FEBRUARY 6, 2024

But the importance of data security and compliance is old news, and customers no longer prefer companies with robust security standards – they demand it. We’ll leave it at that for now, but if you’d like to read more about SOC 2, visit our SOC 2 library. But don’t just take our word for it.

compliance 111

compliance Technical Advisors Data SaaS 111

Stax

APRIL 18, 2024

How companies price and distribute their solutions affects everything from revenue streams and customer interaction to product development and delivery methods. Customer Support In-house support teams maintain direct relationships with end-users for assistance. Such integrations enhance the overall customer experience.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. TL;DR A conversion funnel leak is a point in the customer journey where potential customers drop out of the process before taking the desired action. Slow response to customer queries. Lack of help resources.

Scale 103

Scale Sales Funnel Onboarding Retention 103

User Pilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? Specializing in guided customer onboarding experiences, WalkMe streamlines user interactions across applications with interactive guides and checklists, though its analytics features are somewhat limited. This depends on your use case. What’s your budget?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

FastSpring

JANUARY 15, 2020

As a trusted partner in growth, we are committed to delivering a world-class experience that sets our customers up for success from day one. In an effort to better serve our global community of sellers, we’re excited to announce a brand new documentation library called FastSpring Docs. An Overview of the New FastSpring Docs.

Branding 79

Branding 79

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

SaaStr

SEPTEMBER 8, 2020

In our SaaS expert series , we asked Jason Lemkin, founder of SaaStr and a successful startup investor, for advice on creating a strong framework to scale a high-performing SaaS company. Jason identifies product/market fit (PMF) as the stage where a startup that has struggled to get customers suddenly sees growth but they don’t know why.

Scale 227

Scale Sales Hiring Technical Advisors Scaling 227

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. The Right Way to Handle Customer Objections and Negotiations . Watch this webinar to learn: Basic negotiation approaches for Customer Success Managers. Common customer objections and how to prevent them. What’s Next.

Scale 98

Scale Benchmarks Leadership B2B 98

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Education 98

Education SaaS Onboarding Customer Success 98

Neil Patel

SEPTEMBER 21, 2021

Google Scholar is a great resource for finding articles on topics related to your niche and adding them to Google Scholar’s library. In this blog post, we’ll discuss strategies for using Google Scholar to find marketing content ideas and research, plus tips to be successful. Let’s get started!

Market Research 142

Market Research Trends Social Media Healthcare 142

ChurnZero

FEBRUARY 17, 2021

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Wondering what is top of mind for companies when it comes to Customer Success? TSIA Resource: The State of Customer Success: 2021.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

User Pilot

OCTOBER 27, 2023

Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. What is product-led growth for enterprise customers? Book the demo to see how it can help your business.

Enterprise 103

Enterprise Business Scale Customer Lifetime Value 103

User Pilot

OCTOBER 26, 2023

In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Building a customer community is a way to share the support burden with your users.

Outsourcing Services 94

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 94

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

User Pilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey. What is customer experience design?

Strategy 88

Strategy Software Review User Experience Technical Review 88

Chart Mogul

DECEMBER 15, 2020

SaaS finance acronyms Hiring and people operations terms Technology acronyms Negotiations and contracts Security and compliance Sales and marketing Customer success. More resources from ChartMogul. Go and take a look at our resource library ! We hope you find the cheat sheet useful.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

User Pilot

MARCH 7, 2024

Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. High user engagement indicates that users are satisfied with the product value , and as such, it’s vital to retain them and turn them into loyal customers.

Engagement 103

Engagement Metrics Underperforming Technical Team Scale 103

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. You can very well combine 2-3 to give customers the right experience.

SaaS Payments 92

SaaS Payments Payment Methods Strategy Payment Solutions 92

User Pilot

SEPTEMBER 11, 2023

The pre-launch phase establishes the groundwork for a successful launch. Meanwhile, your post-launch phase is about evaluating your launch success and driving sustained product adoption. A successful product launch strategy creates a substantial buzz around a product and attracts the right kind of customers.

Scale 105

Scale Social Media Market Research Onboarding 105

FastSpring

FEBRUARY 25, 2021

Updates include: Mobile experience improved for customers. This unlocks the capability for sellers to confidently use “Generate Invoice” for their customers when they want to fulfill on quote Acceptance. — Sarah McCarty, Senior Customer Success Manager. — Adam Harvey, Sales Engineer. .

Payment Methods 78

Payment Methods Engineering Payment Features Payments 78

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

SaaS 97

SaaS Onboarding Customer Success Retention 97

User Pilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

Strategy 104

Strategy Software Review Social Media Engagement 104

Neil Patel

FEBRUARY 7, 2021

It has a clearly organized dashboard with excellent customer support and several great features. customer support system. If you want to make your business successful, you need fast site load speeds and server response time. App and Integration Library: One of the biggest USPs of Bluehost is its massive application library.

Scale 137

Scale Customer Support Technical Review Social Media 137

Incredo

JANUARY 21, 2020

After exploring this post, you will know 1) What is conversational marketing and how it works, 2) What is making CM a successful strategy, 3) How to increase conversions through CM, 4) How your SaaS peers leverage CM so far. But your sales, marketing, customer support team members do. Stay us till the end. It’s as clear as the day.

Marketing 313

Marketing SaaS Social Media Customer Support 313

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

Customer Success 52

Customer Success Churn Onboarding Consulting 52

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs.

Customer Success 102

Customer Success Management Sales Hiring Interviewing 102

User Pilot

AUGUST 6, 2023

Resource centers and chatbots are another way to provide automated guidance and support to users. This means more paying customers and upsells or cross-sells, which translates into better business performance. And 48% of marketers believe that sales and market automation strengthen relationships with customers. How do you do it?

Marketing 95

Marketing SaaS Social Media Onboarding 95

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product. That’s what our comprehensive guide explains. It gets even better.

Retention 96

Retention Customer Lifetime Value Social Media Churn 96

User Pilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. Note, the list doesn’t include checklists or the resource center functionality. Its Traction plan gives access to checklists , resource center, NPS surveys , advanced segmentation , integrations , and webhooks. What is Pendo Free?

Software Review 97

Software Review Technical Review Systems Review Scale 97

FastSpring

DECEMBER 9, 2022

Without a MoR, your company will have to keep track of and ensure compliance with all local taxes and regulations in any country or region where you have customers. Here’s an overview of what it looks like for FastSpring to act as your MoR: Your customers visit your website to select their software subscription plan. Table of Contents.

Payment Services 119

Payment Services Merchant Services Payment Methods SaaS Payments 119

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! CustomerSuccessBox.

Customer Success 52

Customer Success Scale Technical Review AI Search 52

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. Opt-out free trials require payment information upfront, which can be a turn-off for some customers.

Strategy 94

Strategy SaaS Payments Payment Solutions Payment Methods 94

Buffer Resources

JANUARY 18, 2024

LinkedIn Learning courses: Access to LinkedIn’s extensive library of on-demand courses per week. It’s incredibly smooth, and there are plenty of tips and resources available to help you make the most of all the new functionality you have access to.    First, I’ll walk you through how to sign up. 

Technical Review 103

Technical Review Systems Review Sales Recruiting AI Search 103

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Systems Review 94

Systems Review Social Media Technical Review Software Review 94

CustomerSuccessBox

MAY 24, 2022

To achieve success in a quick time it is essential to have training in place. Especially in a subscription-based model, where customer retention is built into the business model, losing a customer shouldn’t be due to little or no understanding of how your product works for them. Customer lifecycle management.

Education 52

Education Technical Review Acquisition Onboarding 52