Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Valerian Tech

DECEMBER 30, 2022

The role of a Fractional Chief Technology Officer (CTO) is to provide technical expertise and leadership to a company on a part-time or temporary basis. This includes developing and implementing technology strategies, managing IT infrastructure and resources, and staying up-to-date on the latest technological developments and trends.

Fractional CTO 52

Fractional CTO CTO Hire Part-Time CTO CTO 52

How To Buy Saas

APRIL 12, 2024

In the world of software development, everything can seem chaotic at some point. Well, these simple yet effective integrations play a crucial role in software development. The Importance of Code Consistency There are many reasons as to why you want to maintain code consistency as a software developer.

Software Review 52

Software Review Software Development Development Software 52

SaaStr

MAY 22, 2019

His thoughts on leadership in a nutshell? “A From 200-2008 she held leadership positions at Allegis Corporation and Intuit before ultimately joining Intercom in 2017. Jay Simons rose up the ranks from Area Sales Manager with Plumtree software to VP of Product Marketing and Strategy. Andy Wilson Logikcull Founder / CEO.

Scale 164

Scale Leadership Consulting Metrics 164

Valuize Consulting

JUNE 9, 2022

With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. The Business Impact Of Senior Customer Success Operations Leadership. The primary goal of CS Operations leadership is efficiency.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

User Pilot

JULY 17, 2023

A product team structure is how a business organizes the product team to best support software development. It brings together experts from different disciplines and functions who work together to design, develop, launch, and support a product. Book the demo to see how it can support your product team structure.

SaaS 83

SaaS Scale Leadership Customer Lifetime Value 83

Andreessen Horowitz

APRIL 30, 2024

I started just with regular software development, doing software of different kinds. So, we developed this leadership talent for engineers, the first of which is build with purpose. How do you today think about leveraging internal engineering resources in terms of building software? Always a pleasure.

Development 90

Development Technical Review AI AWS 90

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Strategy - annually changes. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Agile Agile software development has been such a success that people now apply the “agile” moniker to a broad range of areas.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. Business Strategy. Remember: there’s a lot to do on the CS Operations side and having strong business strategy acumen is fundamental. The role of Operations is to operationalize, implement and iterate Customer Success strategy through process design. Process Design.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Innovative startups.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

User Pilot

AUGUST 23, 2023

This will enable you to find areas of improvement and suggest optimization strategies to your product manager. You might also have to collaborate with cross-functional teams to help develop product marketing strategies and improve the user experience.

Technical Advisors 82

Technical Advisors Data Analysis Technical Review Software Review 82

Sales Hacker

OCTOBER 5, 2018

These challenges created the need for a sales rep onboarding process that is faster and more flexible – areas in which the software industry is already well-versed. Taking a Page from Agile Software Development. Software companies used to spend months or years developing new products. 14 Day Sprint: Training ?

Onboarding 81

Onboarding Sales Hiring Underperforming Technical Team Sales 81

CustomerSuccessBox

DECEMBER 12, 2019

Can a software developer do sales? It results in inadequate strategies and plan and hence poor results. So hire a customer success leader, even if that person is doing the leadership position for the first time, so that the customer success team has a fair chance to make an actual impact.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Valuize Consulting

JULY 15, 2021

Connecting Customer Success Strategy With Technology. Product Owners are at the center of software development in leading agile software companies. Q: What role do you think technology and data play in an organization’s Customer Success strategy? This translation exercise needs to be agile, fast and continuous.

Technology 52

Technology Customer Success Interviewing Scale 52

FastSpring

MARCH 27, 2023

On this podcast, we share stories from global SaaS leaders like Ryan, that you can use to inspire new growth strategies in your own business. We’re enterprise software for a new category called LearnOps. So what other marketing strategies have worked well for you? Ryan Austin 01:00 Sure. EJ Brown 19:39 Interesting.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

Intercom, Inc.

AUGUST 15, 2019

He joined me for a chat that ranged from strategies for making design part of a company’s DNA to the lessons we can learn from the human cannonball at a circus. So today I work with product teams to help them build better products, and I work with leadership teams to help them build the cultures that build better products. -->.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Kellblog

JANUARY 30, 2021

Leadership matters. I was used to remote work for individual creative positions such as writer or software developer. I look forward to watching Alation pursue, with a hat tip to Marshall McLuhan , their strategy of “the catalog is the platform.”. So, with that charitable scoring, I’m 7 and 3 on the year.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Intercom, Inc.

JULY 18, 2019

In our conversation, we talked about what it takes to start a developer program from the ground up and the strategies that have helped New Relic create a true community experience for their partners, developers, and customers. Mark’s got some great advice for anyone working on partnerships and DevRel strategies.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. Full buy-in from your executive leadership is also a must. Perhaps it was a carefully thought out initiative.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

JANUARY 14, 2024

They have more responsibilities and independence in setting strategy and making product decisions. Senior Product Managers are in charge of strategic decisions – they set the long-term product vision and strategy. VP of Product The Vice President of Product is a senior executive role on the company’s leadership team.

VP of Engineering 97

VP of Engineering Management Underperforming Technical Team Compensation 97

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly. Measure everything. Set up monitoring and alerts.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Teamgate

NOVEMBER 21, 2018

enko is a vastly experienced professional with over 20 years marketing, sales, and business development practice in leading IT and Telco companies, such as; Microsoft; Nokia; and Lattelecom, transforming business in 24 countries of Central and Eastern Europe. Tell us more about Go-To-Market (GTM) strategy and development.

Scale 68

Scale Interviewing Technical Review B2B 68

SmartKarrot

MARCH 18, 2021

Paul Area, US Organization: Sportsdigita As a Director of Customer Success, you will elevate the customer experience by being the subject matter expert and sharing best practices and key success factors as well as understanding the client’s business objectives, strategy and pain points.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

How SaaS Works

OCTOBER 7, 2019

Just because someone is a world-class perpetual software license sales phenom does not mean they will thrive selling SaaS (in fact, they often do not). Same goes for your software engineers, support specialists, marketers, and leadership. The first step in succeeding in SaaS is understanding how SaaS works in practice.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

SmartKarrot

APRIL 27, 2021

As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Build a trusted advisor relationship with each assigned customer to ensure goals are aligned from a business strategy perspective, identify business outcomes, and customer success metrics are defined.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

CloudGeometry

APRIL 13, 2023

Why can’t we escape hands-on cloud operations work to unlock software development nirvana (aka frictionless, faster development and deployment processes)? Put another way: you could make your software stack serve both specific business needs and general-purpose platform tooling. Optimized software development throughput.

DevOps as a Service 130

DevOps as a Service Outsourcing Services Outsourced Development Cloud 130

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SaaStr

JUNE 14, 2023

From its humble beginnings as a one-click dictionary solution to becoming an industry leader in RPA program development, UiPath’s story offers valuable insights for SaaS entrepreneurs looking to scale their own automation initiatives.

Scale 204

Scale Artificial Intelligence Technical Review Software Review 204

SaaStr

MARCH 20, 2019

Prior to joining SendGrid, he spent 4 years at Citrix, where he drove the company’s product strategy for cloud infrastructure and server virtualization. Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. Jeff Lawson: Sure.

Underperforming Technical Team 122

Underperforming Technical Team Development Software New CTO 122

Intercom, Inc.

NOVEMBER 9, 2022

And it’s a sound strategy. While foolproof strategies to newer, disruptive threats are still unknown, creating innovation-driven divisions within a company may just help you solve the Innovator’s Dilemma. Beth McEntee: Atlassian is a software company that develops products for project managers and software development teams.

Innovation 226

Innovation Scale Startup Government 226

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management. Customer Support. Salesforce.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 100

Cloud Scale AWS Machine Learning 100

OpenView Labs

FEBRUARY 8, 2019

Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. ABM is the perfect strategy for upselling and cross-selling. Some people call this a land-and-expand strategy, some call it upselling and cross-selling, while yet others call it expansion.

Scale 58

Scale Software Review Sales Hiring Leadership 58

Valuize Consulting

SEPTEMBER 30, 2021

To find out how Product Owners are reshaping the customer ecosystem and product experience in leading software organizations, I spoke with Seyi Adesola , Product Owner at Valuize. Q: What are the merits of a product-led strategy and a customer-led strategy? Q: What excites you about working in Product Ownership?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

SaaStr

NOVEMBER 15, 2019

Dylan Serota , Co-Founder and Chief Strategy Officer @ Terminal, the startup that helps you create world-class technical teams through remote operations as a service. Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. How easy is travel?

Education 108

Education Sales Hiring Technical Review Underperforming Technical Team 108

ChurnZero

NOVEMBER 8, 2019

For most Customer Success workflows, CRMs require custom software development. Even if you r team develops a work around , these workflows will require constant intervention. Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation.

Customer Success 63

Customer Success Scale Headcount Scaling 63

Audacix

JUNE 13, 2019

You see, the two principles below aren't just specific to the Hertz and Accenture story, they are the bedrocks of all successful, or at least productive, agile software projects. These two principles must be part of your DevOps strategy and every decision should be assessed against these principles. You do empower them, don't you?

Underperforming Technical Team 58

Underperforming Technical Team Software Development Software Delivery Leadership 58