SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. But I would argue that fragility is really in the area of information technology, information access rather than in physical access because the goods and services exist.

Payment Solutions 199

Payment Solutions Pricing Payments Payment Services 199

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 110

Sales Hiring Scale Sales Leadership 110

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum. They have to change how they work. This was our fault.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. Thinking this way is a mistake. Register today.

Customer Success 97

Customer Success Headcount Finance Leadership 97

User Pilot

APRIL 24, 2025

A seasoned product leader with over 5 years of experience in product or program management, product marketing, business development, or technology. Someone who thrives in cross-functional environments and can influence senior leadership through data-driven insights. Bachelor’s degree or equivalent.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Neil Patel

OCTOBER 24, 2020

Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills. Operations Consultants. IT Consultants. IT is one area that is experiencing tremendous consulting growth.

Consulting 145

Consulting Sales Hiring Technical Review Sales Recruiting 145

User Pilot

FEBRUARY 24, 2025

A person comfortable with data operations for ML AI projects. A person without a formal leadership title. 10+ years of experience in consulting, operations, or project management. Apple is seeking a highly experienced Digital Product Data Manager to join its Worldwide CSO Technology team.

Technical Advisors 52

Technical Advisors Data Management Scale 52

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

BetterCloud

JUNE 22, 2023

For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. According to early 2023 CFO magazine research , 84% said they expect to be more involved in developing technology strategy than they were in 2022. Especially financial leadership.

Business 52

Business Operational efficiency. Finance Technical Review 52

Sales Hacker

APRIL 6, 2022

In today’s crowded marketplace, companies are increasingly interested in adopting sales technologies that give them a competitive advantage. One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. 5 benefits of CPQ software. Old CPQ vs. New CPQ.

Scale 107

Scale Software Review Marketplace as a Service Outsourced Development 107

Valuize Consulting

JULY 13, 2022

The Science & Art Of Customer Success Operations. Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. In reality, it is so much more. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

Blulogix

FEBRUARY 9, 2024

This blog post explores the indispensable role of seamless integration across business functions, highlighting its impact on operational efficiency and overall business success. Efficiency and Accuracy: Seamless integration automates data transfer between systems, reducing manual entry, minimizing errors, and streamlining workflows.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

InsightSquared

MAY 6, 2020

After all, when working with limited resources, they prefer to maximize the use of each resource, including budget, technology, time, and sales reps. However, by pursuing efficiency at all costs (irony intended), many companies miss a valuable chance to view their effectiveness from a wider lens. Making Sense of Sales Activity.

Machine Learning 62

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 62

Valuize Consulting

JUNE 9, 2022

Are You Missing The Mark On CS Operations? If you’re a CCO or CRO at a B2B technology company, ask yourself these 3 critical questions: Is your existing Customer Success management team struggling to keep up with your customer’s needs and your business goals? The Business Impact Of Senior Customer Success Operations Leadership.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

OPEXEngine

OCTOBER 4, 2022

During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. Is there a new technology team that will fold into your org? Are there overlapping skill sets that might fulfill backfill and/or hiring needs?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. This roadmap focuses your team on high-priority items, keeps your costs aligned with your segmentation plan, and highlights where you need to apply resources—both people and technology. Thinking this way is a mistake. Register today.

Customer Success 59

Customer Success Headcount Finance Leadership 59

Kellblog

MARCH 11, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had a pretty formulaic sales cycle, from discovery to demo to proposal. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 103

Underperforming Technical Team Sales Hiring Consulting Forecasting 103

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. Focus on creating a bench for yourself by making sure your CSMs see a career path to a leadership position.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

Scale 52

Scale B2B AI Retention 52

Valuize Consulting

OCTOBER 3, 2024

By connecting these four pillars, companies can create a virtuous cycle where improved customer value drives revenue growth, operational efficiencies fuel scalability, and economic performance reinforces investment in customer success. Initial customer operations are being implemented.

B2B 52

B2B Revenue Scale AI 52

OpenView Labs

MARCH 7, 2019

So, this started, it was a nine-year slog actually, and it started not with the CIO or the CTO, it started with the CEO and then started with a technology vision- we’re going to go to the cloud and shut down our data centers. We made some smart bets on technology. You teach a course at Berkeley where business meets technology.

Cloud 60

Cloud Transportation New CTO CTO 60

User Pilot

AUGUST 17, 2024

Making Things Happen: Mastering Project Management” by Scott Berkun : Focused on the practical aspects of project management that are applicable to product operations, this book offers insightful tips on leadership and dealing with day-to-day challenges.

Scale 52

Scale Leadership Interviewing Onboarding 52

Valuize Consulting

OCTOBER 23, 2024

And yet in the face of all that, enterprise B2B technology companies aiming for sustainable, profitable growth, have no choice. To navigate such a complex landscape and achieve best-in-class performance, B2B technology companies need a robust framework to guide their efforts. We at Valuize break things down this way.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

User Pilot

AUGUST 28, 2024

Develop strong analytical skills, leadership qualities, and the ability to persuade stakeholders. Moving into a director role requires extensive experience and success in product management, a strong understanding of the industry, and exceptional leadership skills.

Scale 52

Scale Leadership Healthcare Trends 52

BetterCloud

MAY 25, 2023

Cost Optimization Imperatives: Businesses are actively seeking ways to optimize their IT budgets and maximize the value derived from technology investments. These services act as outsourced procurement departments, combining technology with human expertise to effectively manage SaaS spend.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

User Pilot

AUGUST 25, 2024

Develop strong analytical skills, leadership qualities, and the ability to persuade stakeholders. Moving into a director role requires extensive experience and success in product management, a strong understanding of the industry, and exceptional leadership skills.

Scale 52

Scale Leadership Education Interviewing 52

User Pilot

AUGUST 19, 2024

Zendesk: “Customer Service Best Practices for 2024” : This webinar provides insights into leveraging new technologies, improving response times, and creating a customer-centric culture. Zendesk Blog : Zendesk’s blog provides insights into customer service trends , tools, and technologies.

Onboarding 52

Onboarding Customer Support Trends User Experience 52

User Pilot

AUGUST 28, 2024

Improve service quality : Participate in the development of customer support policies and procedures to enhance service quality and efficiency. Customer advocate career path From entry-level roles to executive leadership positions, each step on this path builds on a foundation of customer service, product knowledge, and strategic thinking.

Technical Review 52

Technical Review Software Review Leadership AI Search 52

OPEXEngine

DECEMBER 23, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had a pretty formulaic sales cycle, from discovery to demo to proposal. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Create a productive, high-energy, and achievement-oriented team environment.

Customer Success 19

Customer Success Sales Recruiting Scale Government 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

AUGUST 9, 2022

With exponential changes in current technology and business processes, all SaaS businesses must adapt and welcome scalability changes with open arms. Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

With exponential changes in current technology and business processes, all SaaS businesses must adapt and welcome scalability changes with open arms. Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

JANUARY 5, 2022

Liaise with company leadership to determine and build marketing materials to support business development efforts. Identify opportunities for improvement, notably ensure optimal use of Solution and oversee potential new pains and challenges to continuously enhance business and operational efficiency.

Customer Success 2

Customer Success Operational efficiency. Leadership Innovation 2

SmartKarrot

JULY 26, 2021

CX has to start from the top – it is a leadership responsibility. Have a clear understanding of the different aspects of customer experience that can create value – operational efficiencies, financial returns, and enhanced employee engagement and outcomes. It is important for an organization to CX it is true north.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search Customer Lifetime Value 11