BetterCloud

MARCH 7, 2023

As a result, the ability to automate user lifecycle processes and day-to-day operations across the entire SaaS stack is a huge opportunity for IT. Boosting operational efficiency and employee productivity are all priorities for companies right now, and it creates a massive opportunity for us. Our value really resonates.

Scale 52

Scale Revenue Operational efficiency. Travel 52

ChurnZero

JUNE 12, 2020

If you replied, “Customer Success Director or above,” you’re not prioritizing your team by spending valuable leadership time on administration when it should be used to build your team’s strategy and remove obstacles in their way. Again, if you replied, “Customer Success Director or above,” you’re not getting the most value from leadership.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

SaaStr

JULY 20, 2022

Continue prioritizing operational efficiency. . Be the best at what you do, and don’t lose focus on where you win. Stay organized, and don’t let technical debt or stagnancy occur. The road to sustained success is often long, not immediate.

Scale 185

Scale Technical Advisors Sales Hiring Technical Review 185

SaaStr

MARCH 7, 2023

However, there is a significant pivot to efficient growth with a projected improvement in margins. Each company will likely approach operational efficiency differently because some already have a runway greater than three years and are above the Rule of 40, while others have less than 1.5

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

FastSpring

SEPTEMBER 3, 2020

As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. There were immediate measures taken as leadership navigated the potential impact of COVID and overall business performance.

Sales Recruiting 86

Sales Recruiting Sales Hiring Management Technical Review 86

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Repeatable systems are efficient, consistent and help you scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. Be the voice of your team to other departments and leadership – escalate issues that impact the customers or inhibit the employee’s ability to succeed. Create a productive, high-energy, and achievement-oriented team environment.

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. To help them unlock all of their potential so they can pursue all of their missions and visions.

Payment Solutions 146

Payment Solutions Pricing Payments Payment Services 146

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Operational Efficiency. Recent technological advancements indicate that SaaS companies will have to manage to scale up operations at an increasing rate without disrupting or affecting the efficiency and overall success of current organizational projects. Thought Leadership.

Scale 10

Scale Sales Recruiting Business SaaS 10

Neil Patel

OCTOBER 24, 2020

Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills. Operations Consultants. IT Consultants. IT is one area that is experiencing tremendous consulting growth.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

ChurnZero

MAY 20, 2021

Investigate technology for your Customer Success team Once you’ve organized and cleaned your data, you want to put those customer insights to use and increase your operational efficiencies through automation. Focus on creating a bench for yourself by making sure your CSMs see a career path to a leadership position.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Kellblog

MARCH 11, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had a pretty formulaic sales cycle, from discovery to demo to proposal. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

OPEXEngine

DECEMBER 23, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. We had a pretty formulaic sales cycle, from discovery to demo to proposal. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

DECEMBER 21, 2020

Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Analysis of operational metrics to determine strategic wins and drive improvements that will increase value for cloud customers.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

MARCH 18, 2021

Work closely with Sales, Professional Services, Development and IT/Operations teams to support existing customers and support revenue growth in the future. Act as a change agent to identify areas for operational efficiency and continuous improvement. Build strong customer relationships with key clients.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: CS Operations shouldn’t be designing and engineering the strategy, data and insights in isolation. What are your Net New growth measures?

Interviewing 52

Interviewing Engineering Scale Revenue 52

SaaStr

MARCH 15, 2024

His focus is not on operational efficiency but on operational proficiency. As a CEO, he spends 5 seconds approving or not approving a $50k random SaaS request. His advice? Generate one iota of value for the CEO, and it will make a difference.

AI Search 215

AI Search SaaS Advertising Sales Hiring 215

User Pilot

DECEMBER 10, 2023

MRR assesses the short-term operational efficiency of your SaaS business while RRR provides long-term insight. Evaluating changes : The impact of changes in the pricing structure, leadership, and even the launch of new products and services can be evaluated using run rate.

Revenue 99

Revenue Scale SaaS Forecasting 99

BetterCloud

MAY 25, 2023

Additionally, ULM brings high visibility and accountability to the organization, demonstrating a commitment to data security, compliance, and operational efficiency. Thought Leadership and Continuous Innovation: BetterCloud is not just a vendor but also a thought leader and innovator in the SaaS management space.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. The purpose of this blog is to give a generic framework to the leadership team to develop a customer success roadmap. A CSM through roadmap helps deal with their queries and apprehensions towards their goals. Final Thoughts.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. Mapping your customer journey also provides you with a tool you can use to give your leadership team visibility into what you’re delivering to customers and demonstrates that you are taking a systematic approach. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

InsightSquared

MAY 6, 2020

Others run tight ships with collaborative and focused work environments, but lack the leadership and direction to succeed. Consider the differences between activity effectiveness and activity efficiency among your sales reps. How to Find the Sweet Spot Between Effectiveness and Efficiency. Making Sense of Sales Activity.

Machine Learning 118

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 118

ChurnZero

DECEMBER 2, 2022

I recognize that for a lot of you, your customer base may not always understand that, and so that’s why it’s critically important for your leadership to be out there talking to your customers, discussing the “why,” and explaining how this is going to be a better service model for them.

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 108

Sales Hiring Scale Sales Leadership 108

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. Mapping your customer journey also provides you with a tool you can use to give your leadership team visibility into what you’re delivering to customers and demonstrates that you are taking a systematic approach. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

BetterCloud

JUNE 16, 2022

With high turnover and IT talent scarcity, zero-touch IT will be increasingly important for IT leadership and the whole IT team. The path forward—for better data security and IT operational efficiency—is zero-touch automation. According to BetterCloud research, IT turnover currently stands around 23%.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum. They have to change how they work. This was our fault.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Onboarding 160

InsightSquared

JUNE 8, 2021

This real-time visibility allows reps to focus on the go-to-market activities that truly make an impact, while helping sales leadership create highly accurate forecasts and identify risks ahead of key decisions.” . However when it comes to running these analytics, the output is only as good as the data that is used to generate it.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

InsightSquared

MAY 6, 2020

Others run tight ships with collaborative and focused work environments, but lack the leadership and direction to succeed. Consider the differences between activity effectiveness and activity efficiency among your sales reps. How to Find the Sweet Spot Between Effectiveness and Efficiency. Making Sense of Sales Activity.

Machine Learning 62

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 62

Sales Hacker

MARCH 5, 2019

Sales Operations & Enablement. Sales Leadership. In addition, he took a leadership role across the company to improve sales processes.”. Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. Sales Leadership. Let’s celebrate that!

Sales Hiring 75

Sales Hiring Scale Sales Leadership 75

Sales Hacker

APRIL 6, 2022

One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. Make sure the right personnel and leadership are in place, and on board, to assist with the configuration of your pricing strategy and the deployment of your CPQ. Old CPQ vs. New CPQ.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SmartKarrot

JANUARY 5, 2022

Liaise with company leadership to determine and build marketing materials to support business development efforts. Identify opportunities for improvement, notably ensure optimal use of Solution and oversee potential new pains and challenges to continuously enhance business and operational efficiency.

Customer Success 2

Customer Success Operational efficiency. Leadership Innovation 2