Intercom, Inc.

JANUARY 24, 2023

The previous version was almost five years old, and we knew that we needed an ambitious and clear vision to bring a next-generation Messenger to the market. Surveying the landscape First, we zoomed out from day-to-day execution and evaluated Messenger across multiple dimensions – product, market, customers, and business.

Leadership 118

Leadership Branding Engagement Interviewing 118

Buffer Resources

OCTOBER 2, 2023

and as far away as Morocco Initial capital invested: $5,000 Financial support for business: Sold stock from a former employer for startup costs; $7,000 loan from family Revenue streams: The Global Grant Writers Collective : An online course, community, and coaching program priced at $500 per month. Business Snapshot Years in business: 6.5

Payment Methods 115

Payment Methods Sales Hiring Payments Business 115

SaaStr

APRIL 4, 2023

If you don’t want your company defeated by change, you need to adapt your Go-To-Market strategy at every stage of growth. Managing Partner of CIPIO Partners, Rolan Dennert, shares how companies need to readjust and rethink GTM fit — and even product market fit — from time to time. How did they solve the issue?

Scale 236

Scale Strategy Scaling Outbound Sales Team 236

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. How to Build a B2B SaaS Product Development Strategy Using Data.

Venture Capital 52

Venture Capital SaaS Data Scale 52

Intercom, Inc.

JULY 9, 2018

We partner with stakeholders in Marketing and Product to assess what’s coming down the line and determine the best way for Sales to get new features into the hands of customers and prospects. The goal is to make sure, through a robust, cross-functional approach, that the investment we make in our product pays off in the market.

Sales Enablement 154

Sales Enablement Sales Pricing Marketing 154

SaaStr

MARCH 31, 2024

So, for those of you thinking, “Hey, I’m going wait on the ROI of our culture, or I’m going to wait to invest in our employee experience,” wait no longer. Companies that have great, happy, productive employees do better by every single return. Our male and female engineers both staff it.

Part-Time CTO 264

Part-Time CTO CTO Hire CTO Coach CTO 264

Casey Accidental

AUGUST 4, 2021

Attend weekly workshops and deep-dive sessions by Reforge Partners. You’ll be joining other top operators from companies like Airbnb, Spotify, Stripe, Dropbox, Zoom, HubSpot, Reddit, and LinkedIn who consider Reforge one of the best professional investments they’ve made. Connect with vetted peers solving similar problems.

Technical Review 52

Technical Review Scale Systems Review Retention 52

Sales Hacker

MARCH 22, 2018

lead generation) are obvious, but some are not: 1) Finding a product/market fit. We help businesses realign their existing value proposition to the market specifics by talking to real buyer personas within their Ideal Customer Profile (ICP). Would the product fit the selected market? Some functions (e.g.

Outsourcing Services 79

Outsourcing Services Sales Outsourcing Outsourced Development Scale 79

Intercom, Inc.

JULY 9, 2018

We partner with stakeholders in Marketing and Product to assess what’s coming down the line and determine the best way for Sales to get new features into the hands of customers and prospects. The goal is to make sure, through a robust, cross-functional approach, that the investment we make in our product pays off in the market.

Sales Enablement 117

Sales Enablement Sales Pricing Marketing 117

SaaStr

AUGUST 12, 2020

And, the second system is what I call the product marketing system. What I find is that if you think about the product marketing calendar this way, it makes it a little bit more like the sales finance calendar where sales is about selling to customers, sales don’t work unless a customer buys what you’re selling.

Startup 276

Startup Software Review Scale Systems Review 276

SaaStr

MARCH 6, 2020

So we were doing super high touch marketing activities in the sense of CMO events where we would rent a private jet and take 25 CMOs on a day trip somewhere. We would generate 10 X like what we invested into that based on those people. And it was all about relationship building with our sales reps, which is a super useful tactic.

Scale 212

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 212

Sales Hacker

FEBRUARY 5, 2019

Everyone needs to understand the investment and time-frames associated with this decision. We recommend you work cross-functionally with the executive team to cover the three most crucial product readiness elements described below. 3) Market Readiness. Pricing/Packaging. You would never think to ask an SMB for two years of cash!

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

The Marketing & Growth Hacking Publication

FEBRUARY 6, 2019

Stores as public cultural space : Rather than focusing on deprived areas, however, Apple is carving out a cultural function for itself in global cities, with stores as a public space, with free concerts open to the public, art exhibitions, and a series of teacher workshops and coding classes for children on offer.

Engagement 40

Engagement Strategy Entertainment Social Media 40

User Pilot

MARCH 14, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

GetUplift

MAY 15, 2019

In this workshop, we’ll show you how to specifically use these insights to optimize your website. In this workshop, we have our very own Sophia Dagnon presenting. This workshop is all about using specific data you can gain from social media to optimize your website for conversions. Optimize your website for conversions.

Social Media 59

Social Media Software Review Interviewing Branding 59

Chart Mogul

FEBRUARY 26, 2018

This generated a lot of noise for people on our team whose job it was to manage such campaigns, and while a few people eventually did create trial accounts or eventually pay for our product, the return on investment was just not good enough. Most classical marketing funnels stop at the purchase. Read more on this approach.

Scale 45

Scale Content Marketing Social Media Subscription 45

ChurnZero

MARCH 1, 2019

Marcel Andrei, Customer Success and Product Marketing Manager, Paymo. As we strategize for the year ahead, it’s time to make sure you are investing for your Customer Success team wisely. Top Ten Takeaways from Attending a CSM Workshop – If you are considering taking a SuccessHacker training this is a must read.

Customer Success 40

Customer Success Sales Hiring Technical Review Travel 40

SaaStr

AUGUST 20, 2020

So there’s always a way to vet, are they doing the work, are we putting in the investment of time that we think is fair, and of course is the quality of the salesmanship across the team there? You really have to invest, because early on, the enablement resources aren’t as strong. What progression of deals are happening?

Sales Hiring 194

Sales Hiring Sales Recruiting Scale Technical Advisors 194

User Pilot

MARCH 14, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MAY 12, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

Intercom, Inc.

MARCH 17, 2022

And so I started picking up freelance jobs at these big places like Nickelodeon, Viacom, investment banks. That was a crazy job – being in investment banks during the first dot-com boom and bust. You got to read all the investment papers as they came out. And when you live in New York City, you have to obviously make some money.

Underperforming Technical Team 151

Underperforming Technical Team Scale Banking Customer Success 151

User Pilot

MARCH 14, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Sixteen Ventures

DECEMBER 31, 2019

I also spoke to thousands of people at workshops and events all around the United States and the world – including 5 trips to Brazil – and helped companies grow and spread the word about Customer Success-driven Growth. Customer Success Workshop Schedule. Customer Success is not just about retaining customers.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SmartKarrot

AUGUST 18, 2020

Develop and execute customer success plans to drive adoption and maximize a customer’s ROI on their investment in Planview Apply here: [link] Role: Customer Success Manager Location: Chicago, Illinois, US Organization: Relativity The Customer Success Manager is responsible for understanding the business goals and needs of their assigned accounts.

Customer Success 10

Customer Success Finance Onboarding Enterprise 10

SaaStr

JUNE 10, 2020

Second, product market fit. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech. And really our approach to our customers and the market had to pivot immediately. And so we built.

Travel 174

Travel Marketing Scale Outsourcing Services 174

User Pilot

MARCH 14, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

involved in the product funnel. The lack of support from Heap reps (specifically in the form of workshops, examples using our data, walk-throughs, q&a has been pretty terrible. You can choose from the following plans: Free – Ideal for teams looking to establish product-market fit. But it isn’t without flaws.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Intercom, Inc.

OCTOBER 1, 2020

Because in the early stages of product-market fit, you’re still shipping stuff and you’re looking to hit this sort of, what I call a vein of value in your customers. And that was probably one of the things you invested your time in earliest. For like a 13 to, say, 30-person, Series A start-up.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

Because in the early stages of product-market fit, you’re still shipping stuff and you’re looking to hit this sort of, what I call a vein of value in your customers. And that was probably one of the things you invested your time in earliest. For like a 13 to, say, 30-person, Series A start-up.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

MAY 12, 2020

So you’re just using your own judgment, like in a meeting or workshop or whatever, then you can use your own judgment to one, accurately predict what your customers need, want and value. Like an investment over the course of your whole career. And the way I define it is the idea that you can use your own judgment.

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

SaaStr

JULY 1, 2020

You’ll see a lot more of that added subsequently, but today, it’s basically workshops and discussions. Sam Blond: It was a combination of product marketing, marketing and then relationship management. Come spend weeks of your scarce time using our product for free for 30 days.”

Merchant Services 180

Merchant Services Scale Sales Recruiting Sales 180