Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Neil Patel

DECEMBER 2, 2020

Thankfully, there’s recruiting software that helps you do precisely that and then some. With so many recruiting software options to choose from, the problem is that it quickly becomes an overwhelming choice to make. The Top Recruiting Software Options For 2020. How to Choose The Best Recruiting Software For You.

Payment Solutions 91

Payment Solutions Software Review Software Scale 91

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people. Now, Stripe offers it.

Payment Solutions 142

Payment Solutions Payment Methods Merchant Services AI Search 142

User Pilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Software Review 90

Software Review Software Management Azure 90

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I recommend you interview customers. I would interview 5 to 10 customers and ask what ah-ha moment made them glad they bought your product.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

AUGUST 10, 2022

These pillars helped propel Miro, a visual collaboration software company, to a valuation of $17.5 In this SaaStr Europa 2022 session, Matt Jacobson, General Partner at ICONIQ Growth, interviews Miro’s Founder & CEO, Andrey Khusid, to get insight into how he was able to grow the company so successfully.

Sales Hiring 211

Sales Hiring Scale Company Culture Leadership 211

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. One of the holy grails of SMB software is, how are you going to acquire customers?

Payments 107

Payments Forecasting Payment Services Payment Solutions 107

SaaStr

JULY 7, 2022

Incredibly, ZoomInfo has scaled to IPO with an entirely sales-driven motion. He breaks down how GTM efficiency drives their ability to scale with sales-driven motion and other insights you can apply to scale your SaaS business. So how did they do it? Mistake 1: Not being honest about your talent.

Scale 226

Scale Sales Hiring Interviewing Engineering 226

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years. What it means to Run Less Software.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Valuize Consulting

DECEMBER 7, 2021

The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success? To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

SaaStr

DECEMBER 11, 2021

Scaling your product from one specific use case to an enterprise offering with multiple features is a daunting task. Decide on your company model and stick to it as you scale, even if you lose deals because of it. That software, if it remains unchanged, can no longer serve the evolving needs of companies.

Scale 246

Scale Cloud Scaling Interviewing 246

FastSpring

SEPTEMBER 16, 2022

In two one-hour interviews, FastSpring sales leaders Todd Stellfox and Tony Markov each interviewed Kurt about pricing strategies that work in volatile markets and beyond. Stream both interviews below and see highlights from each. Schedule a demo to learn how we can help you scale across borders to go farther faster.

Pricing 118

Pricing Payment Solutions Payment Services SaaS Payments 118

SaaStr

SEPTEMBER 19, 2019

We’d never even worked in software. Luckily, we got an invitation to fly out to Mountain View, California and interview in person for YC. I remember we were sitting down on the couches waiting to get interviewed by Jessica Livingston and a couple other partners. We had no context. And we’ve been able to do this.

Scale 114

Scale Sales Hiring Software Review Scaling 114

Payrix

JANUARY 30, 2024

Back to customer stories A cut above the rest Why Real Green Systems, the leading software platform for lawn care businesses, chose Payrix. 37 years later, Real Green is the innovative leader in software for the industry. 37 years later, Real Green is the innovative leader in software for the industry. GET A DEMO

Payments 130

Payments Payment Solutions Payment Features Merchant Services 130

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. This would have been downloadable software.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

JANUARY 3, 2024

In the latest episode of our What’s New series, Founder and CEO at Secureframe, Shrav Mehta, sits down with SaaStr CEO and Founder Jason Lemkin to share what’s new at Secureframe, a rising SOC-2 and compliance software company breaking out in SaaS. However, Shrav explained when that automation won’t necessarily scale anymore.

AI 148

AI SMB compliance Sales Hiring 148

CustomerSuccessBox

JUNE 21, 2022

Yet, it’s often easy said than actually done, especially, when you’re looking for Customer Onboarding at Scale. To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale.

Scale 52

Scale Onboarding Scaling Strategy 52

Valuize Consulting

FEBRUARY 16, 2022

He has worked with world-leading technology companies to refine, optimize, and scale systems and processes while driving optimal value. In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management.

Interviewing 52

Interviewing Strategy Scale Management 52

SaaStr

APRIL 26, 2023

But you’re falling, dodging, climbing, and hoping to scale the top of a mountain. For companies that already have customers, you can conduct interviews and surveys. If you had a magic wand and could change anything in our software, what would it be? That’s how you want to think about scaling 1:many. Who am I hiring?

Scale 219

Scale Strategy Marketing Education 219

User Pilot

MAY 1, 2024

For software products, DPX extends beyond the traditional website and marketing materials, with a heavy focus on the actual in-app experience —the emotions and pain users experience as they interact with different product features. Which team owns product experience in the software industry?

Customer Lifetime Value 84

Customer Lifetime Value User Experience Retention Scale 84

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

DECEMBER 6, 2021

Will they help you to scale? For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow. What’s going to change? Are those changes positive? Or will those changes get in your way?

DevOps as a Service 236

DevOps as a Service Scale Cloud Interviewing 236

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments. Connecting Customer Success Strategy With Technology.

Technology 52

Technology Customer Success Interviewing Scale 52

SaaStr

MAY 10, 2021

There’s one theme we’ve reiterated over the years, at least since 2017 or so when we interviewed the CEOs of Twilio and Veeva back-to-back : To grow quickly after $100m ARR, you probably need a second core product. In fact, now it’s more than 2x the size of its SaaS software alone. The only question is when.

Merchant Services 179

Merchant Services SaaS Payments SMB Payment Solutions 179

Valuize Consulting

DECEMBER 16, 2021

In this interview, Naz shares her expertise on how to design a powerful CS strategy that equips your team with the right tools and resources to drive an exceptional employee experience and champion phenomenal growth. The post Unlock The Full Potential Of Your Customer Success Team: An Interview With Naz Madani appeared first on Valuize.

Interviewing 52

Interviewing Customer Success Scale Government 52

SaaStr

JULY 7, 2020

Q: What is a strategy you have employed as a software company to keep sales up during COVID-19? And finally, while we aren’t all at Slack’s scale yet … you can see from our recent interview with Stewart Butterfield that their Free plan has been on fire. And it likely will make you more in the medium and long term.

Scale 167

Scale Interviewing Revenue Strategy 167

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. When I interview people, I ask them, “Why do you want to join Giraffe?”

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

SaaStr

MARCH 24, 2020

When things get better — you will need everyone great you have now : You will need every scaled sales rep that hits quota. But when they shorten, you’ll need every trained, scaled rep you have to service the leads you have now and then. And it takes so long to find good people, to interview, to test, to train, to scale.

Scale 178

Scale Sales Hiring Interviewing Scaling 178

OpenView Labs

JUNE 25, 2020

MongoDB’s philosophy for monetizing open source software. How they scaled their open source product using both bottom-up and top-down sales motions. ? ? ? ?. Follow along as Blake interviews industry leaders at companies like HubSpot , Lucidchart and Atlassian to discover the new customer journey and what that means for SaaS.

Scale 52

Scale Scaling Sales Interviewing 52

Intercom, Inc.

JULY 29, 2021

Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. You can also read the full transcript of the interview, which has been lightly edited for clarity, below.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

MAY 31, 2021

In a small way, a few of those age 10-20 skills I did acquire from starting a tiny software company then were what carried through to whatever success I’ve had. And flying somewhere crazy for an interview, or doing 30 interviews a week, is … harder. Building Software — Not Easier. I let those go.

Sales Recruiting 325

Sales Recruiting Sales Hiring Scale Branding 325

Totango

OCTOBER 7, 2021

In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product. Create emails for these types of occasions, and set up your customer success software to automatically send emails at the appropriate times. Conduct Customer Interviews. Click to download.

Software Review 101

Software Review Technical Review Interviewing Benchmarks 101

SaaStr

APRIL 24, 2019

Alexandr Wang is the Founder & CEO @ Scale, the startup providing high quality training and validation data for AI applications. To date, Alexandr has raised over $23m with Scale from some of the best in the business including Index, Accel, Y Combinator, Dropbox’s Drew Houston, Justin Kan, Thumbtack’s Jonathan Swanson and more.

Scale 126

Scale Scaling Sales Hiring Customer Success 126

SaaStr

JUNE 5, 2021

It will be the largest non-vendor event in the world for business software, by far, and perhaps the one really Tier 1 B2B event this year. Secret #2: most CEOs do not want to be interviewed by their VC board members. This took me a while to figure out, but most successful CEOs do not want to be interviewed by their board members.

Interviewing 188

Interviewing Scaling B2B Investment 188

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The post Uniting Recurring Revenue Organizations Around Success Metrics: An Interview With Kevin Meeks appeared first on Valuize.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Natalia Luneva

NOVEMBER 24, 2021

On this episode of the podcast, I interview Arthur Nobel and we discuss scaling SaaS companies. Arthur is a Principal at Knight Capital – an investment firm that specialises in B2B software businesses. What we discovered is companies sometimes struggle with scaling so we dived into the reasons for that.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 113

Healthcare AI Payments Enterprise 113