How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing). Breezy also offers automation (e.g.,

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

User Pilot

APRIL 29, 2024

Example: create a product tour to onboard new users. Segmentation by role or use case helps teams create personalized onboarding experiences. Segment active customers for product interviews and inactive ones for re-engagement campaigns. Target them with secondary onboarding experiences to aid the discovery of such features.

Payment Features 105

Payment Features Interviewing Software Review Technical Review 105

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. “We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. We decided to switch to a team based subscription model which became a huge driver for our growth back in the day.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community. About FastSpring.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Totango

JULY 28, 2021

Assisting with customer onboarding. Encouraging subscription renewal. Developing meaningful interview questions. Develop Meaningful Interview Questions. The interview process forms a crucial step in screening candidates, and the quality of your interview questions helps determine the quality of your hires.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Chart Mogul

JANUARY 9, 2025

Onboarding Once the contract is signed, its time to get the new customer up and running. Onboarding is all about setting customers up for success with your product, and it can look different depending on the complexity of the solution. Managing the customer onboarding process within ChartMogul CRM. But how do you do that?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

Totango

OCTOBER 7, 2021

After onboarding has been completed. As a subscription renewal deadline approaches. Conduct Customer Interviews. Another manual method of collecting feedback is conducting customer interviews. After specific product adoption benchmarks have been achieved. After a customer support issue has been resolved.

Software Review 108

Software Review Technical Review Interviewing Benchmarks 108

User Pilot

JULY 17, 2024

Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. Helps you streamline onboarding , integrate user feedback , and track in-app behavior. This example is about a Product Manager who works in a B2B SaaS company with 11-50 employees, focusing on automating onboarding processes.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

Neil Patel

SEPTEMBER 11, 2020

Gusto makes onboarding, paying, insuring, and supporting employees as easy as possible. You can also get unique benefits, like personalized training, legal assistance, background checks, and interview scheduling too. Wave also offers numerous other small business tools for free, including invoicing, accounting, and receipt management.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

User Pilot

JUNE 17, 2024

TL;DR A customer onboarding specialist helps onboard customers by conducting product tours , answering their questions, and helping them achieve their goals with the product. Product-Led Onboarding (Retention & User Growth). Better Onboarding (Importance & Strategies). onboarding interviews).

Onboarding 52

Onboarding Retention Customer Success Churn 52

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Invite passives to interviews to learn more about their expectations. This will give you rich insights you can use to refine your onboarding strategy and improve the customer experience. an invoicing app.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

FEBRUARY 27, 2025

Pro tip: To further refine your account expansion efforts, you can also conduct customer interviews and check support data to spot hidden problems that could be solved with an extra product, add-on, or more team members. Correlate the completion rate of your secondary onboarding flow with upgrades to track its effectiveness.

Revenue 52

Revenue Scale Payment Features Systems Review 52

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! TL;DR Hotjar is a product experience insights platform with heatmaps, surveys, and interviewing capabilities. When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps.

Pricing 105

Pricing Investment Software Review Scale 105

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. The subscription-based business model is rooted in the value your solution offers.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

AUGUST 30, 2024

Gather direct data with user interviews. Churn surveys : Churn surveys are targeted at users who have canceled their subscriptions. For example, you can track the completion of a multi-step onboarding flow this way. An in-app message inviting you to an interview. Track user behavior inside the app using an analytics tool.

Data 105

Data Social Media Scale Interviewing 105

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. For both of you, subscription is a smaller-to-no piece of the story.

Payments 110

Payments Forecasting Payment Services Sales Hiring 110

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Interview them for your blog, vlog or podcast and link back to their website.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

Scale 98

Scale Management Technical Review Interviewing 98

User Pilot

JUNE 26, 2024

Starting a career as a customer onboarding specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer onboarding specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding 52

Onboarding Technical Review Customer Success Retention 52

User Pilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). How to improve customer sentiment and turn unhappy customers into loyal and satisfied customers: Use customer sentiment analysis to refine your onboarding process. Visualize the collected customer data to identify patterns.

Social Media 105

Social Media Software Review SaaS Systems Review 105

User Pilot

JUNE 28, 2024

User interviews are another great way to connect with users. These surveys may triggered after specific events, such as onboarding completion or when the user interacts with a customer support representative. NPS surveys can either be transactional (sent after specific interactions such as subscription renewal, purchase, etc.)

Social Media 102

Social Media Scale Systems Review Software Review 102

User Pilot

AUGUST 21, 2024

It includes subscription plans, purchase frequency, total spending, etc. RecruitNow onboarding survey. Customer interviews : Schedule one-on-one or group interviews to gather more in-depth feedback. Interview in-app invitation generated with Userpilot. Userpilot chat support.

Data 105

Data Social Media Interviewing User Experience 105

User Pilot

SEPTEMBER 2, 2024

To build a customer-led marketing strategy, follow these best practices: Conduct interviews to understand customer language and pain points. A simple in-app prompt encouraging users to book a one-on-one interview with your team can be a good start. In-app customer interview incentive created with Userpilot.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

User Pilot

JULY 28, 2024

Personalizing the onboarding experience according to user needs to shorten time-to-value. Userpilot can help you optimize free trials by helping to identify your most valuable features that need to be included in the trial and highlighting friction points in the onboarding funnel so you can remove them. How does a free trial work?

SaaS Payments 98

SaaS Payments Payment Methods Payment Services SaaS 98

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Security on auto-pilot. The seatbelt goes on and it’s like breathing.

Scale 211

Scale Software Review compliance Technical Review 211

CustomerSuccessBox

JUNE 8, 2021

Manage all aspects of client onboarding, including gathering information from customers, conducting training and initial account setup. Establish and manage Customer Success KPIs (Renewal Rate, Customer Health, Onboarding Success Rate, etc. Questions to ask in the interview for selecting Director of Customer Success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. Keep the work at hand as a focus and trust that the vibe of your team will be clear during the interview process. What do we want? Show them the data.

Sales Hiring 99

Sales Hiring Sales Recruiting Scale Customer Success 99

Chart Mogul

OCTOBER 23, 2024

It’s the foundation of every team’s activities, from onboarding to performance reviews to upskilling efforts. Use surveys, interviews, and customer success check-ins to gather continuous input from your customers, not just when there’s a major issue. Interview, say, 20 customers to understand why they chose you in the first place.

Scale 52

Scale SaaS Retention Systems Review 52

Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. Developing meaningful interview questions. Testing customer success skills.

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

User Pilot

JANUARY 23, 2023

The first strategy you can use is to tailor the onboarding process for each user persona. Segment new customers based on their jobs to be done , then trigger an onboarding flow that walks them through relevant actions. Landing new customers isn’t enough for a subscription-based business – it’s also important to retain them.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

JUNE 28, 2024

Embarking on a career as a customer onboarding specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding specialist. Looking into tools for customer onboarding specialists?

Onboarding 52

Onboarding Customer Success Communication Retention 52

ChurnZero

DECEMBER 14, 2022

This year’s awards feature five categories representing fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation. Onboarding Hero: ClearGov. Transforming onboarding processes into effective, value-based workflows. Adoption Hero: Cision.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Chart Mogul

FEBRUARY 13, 2025

Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS. If you dont have many customers yet, rely more on your existing experience or interview leaders and partners in your space for their insights. Which type of companies are the easiest to sell to?

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

User Pilot

APRIL 3, 2023

You can collect customer feedback via in-app surveys , customer interviews, online surveys, or even from customer insights shared on social media. Customer feedback helps you learn about your customers' JTBD in order to determine their user persona group and personalize the user onboarding experience. Postify welcome survey.

Software Review 98

Software Review Business Social Media Interviewing 98