SaaStr

MARCH 8, 2019

Why is the sales funnel alone, no longer an appropriate way of thinking about customers? Join Hubspot CEO Brian Halligan and NEA’s Hilarie Koplow-McAdams to explore the evolution of the marketing and sales funnel you’ve been using for decades to generate traffic and convert and leads into customers. We have 1,500 customers.

Scale 107

Scale Sales Hiring Underperforming Technical Team Social Media 107

ProfitWell

APRIL 30, 2019

On Drift's list they spotlight several books that encourage you to improve customer experience by thinking outside the box. Love them or not, mega-retailers like Amazon had to do something right (like focusing on the customer) to get where they are. Knowing when to buy and when to build is key to SaaS success. Ready, set, read.

Technical Review 45

Technical Review Software Review Banking Investment 45

SaaStr

DECEMBER 6, 2023

The consumer side is ten times more stressful because you don’t have recurring revenue, and a single change in the platform can alter the entire dynamics of your business model. Let’s jump into Aaron’s advice, hot takes, and of course, What’s New. Aaron has been at it with Box for almost 20 years. That’s what the COO is for.

AI 214

AI Sales Hiring Scale Artificial Intelligence 214

SaaStr

MARCH 8, 2019

Why is the sales funnel alone, no longer an appropriate way of thinking about customers? Join Hubspot CEO Brian Halligan and NEA’s Hilarie Koplow-McAdams to explore the evolution of the marketing and sales funnel you’ve been using for decades to generate traffic and convert and leads into customers. We have 1,500 customers.

Scale 49

Scale Sales Hiring Underperforming Technical Team Social Media 49

Intercom, Inc.

AUGUST 30, 2022

But these days, there are so many innovative and impactful tools that can massively streamline your workflows and help to set you up for success as you scale. And more importantly – which ones are really going to deliver a return on investment for your precious (and limited) budget? Does it have a custom API?

Scale 163

Scale Payment Services Startup AWS 163

yoursales

JANUARY 28, 2022

What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. Upland Altify - Helping companies to generate value with every customer interaction. Now more than ever!

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Intercom, Inc.

NOVEMBER 9, 2022

As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. And it’s a sound strategy. It, however, comes with a catch. Beth McEntee: Hey, Liam.

Innovation 226

Innovation Scale Startup Government 226

Neil Patel

FEBRUARY 19, 2021

Remember, entrepreneurship is all about investing in your long-term success. There’s the return of some old, favorite strategies like email marketing, but we’re moving forward into exciting new territory, too, especially when it comes to remote working and app development. Briefly, here’s what’s going on right now. The upshot?

Entrepreneurship 144

Entrepreneurship Payment Methods Trends Payment Services 144

BetterCloud

MAY 25, 2023

Cost Optimization Imperatives: Businesses are actively seeking ways to optimize their IT budgets and maximize the value derived from technology investments. Focus on ROI and Value Optimization: Organizations are shifting their focus beyond initial cost savings and aiming to maximize their return on investment.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

User Pilot

MARCH 29, 2023

Is the cost of Amplitude pricing worth the investment for you? It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc. You will get data governance at scale, root cause analysis, and dedicated customer support with the Enterprise plan, which starts at $2,000/month. Let’s start!

Pricing 93

Pricing Software Review Scale Customer Support 93

SaaStr

DECEMBER 12, 2020

406: Kate Taylor is Head of Customer Experience at Notion, one of the fastest-growing startups of the last 5 years with over $68M in funding from some of the best in the business including Index, Daniel Gross, Elad Gil, Lachy Groom, Josh Kopelman and Aydin Senkut to name a few. How can leaders build trust with the people they work with?

Scale 166

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 166

Sales Hacker

DECEMBER 23, 2020

The increased interest in personal and professional development has created a cottage industry of experts claiming their book, podcast, or webinar is the only thing standing between you and success in your career. A free tool that helps you visualize your ideal customer persona. But finding out which of these tools are the real deal?

Scale 79

Scale Sales Hiring Sales Social Media 79

yoursales

JANUARY 29, 2021

As in 2020 the focus for 2021 is going to follow this prioritized order: Which customer journey experience are you creating? Which sales process works best with your customer experience journey and to generate your desired outcomes? Salesforce.com – The Customer Success Platform To Grow Your Business. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. As in 2019 the focus for 2020 is going to follow this prioritized order: Which customer journey experience are you creating? Which sales process works best with your customer experience journey?

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Buffer Resources

DECEMBER 5, 2023

Cross-posting is when you share a piece of content as-is on another social media platform. Reposting content is when you republish a piece of content on the same platform. Reposting content is when you republish a piece of content on the same platform. I was always surprised at how different yet familiar the sandwich tasted.

Social Media 122

Social Media AI Search Content Marketing AI 122

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. As in 2019 the focus for 2020 is going to follow this prioritized order: Which customer journey experience are you creating? Which sales process works best with your customer experience journey?

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

How To Buy Saas

DECEMBER 1, 2020

With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. Webinars are considered to be the best way to showcase saas to their customers and also gain feedback. How to Prepare a Successful SaaS Marketing Strategy Roadmap?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

SaaStr

MAY 16, 2019

Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. 18 months ago, we had 15 customers. Want to see more content like this?

Merchant Services 161

Merchant Services Payment Methods Data Sales Hiring 161

SaaStr

MAY 28, 2019

Director of Customer Engagement, Leslie Lee, Salesforce VP of Community Erica Kuhl and Slack Developer Marketing Manager Elizabeth Kinsey for a session on building communities. Director of Customer Engagement @ Atlassian, Erica Kuhl, VP of Community @ Salesforce. Join Derek Anderson, Co-Founder of Bevy alongside Atlassian Sr.

VP of Engineering 171

VP of Engineering Scale Branding Engagement 171

SaaStr

JULY 30, 2018

I was hearing UiPath right before here talking about how you run everything through their platform, layer on some AI, and voila, you’ve got more automated and better processes. They’re trying to understand more about their customer. We have customers like HSBC running their whole transformation program on us globally.

Technical Advisors 159

Technical Advisors Scale Sales Hiring Sales Recruiting 159

yoursales

DECEMBER 12, 2018

The focus for 2019 is going to follow this prioritized order: Which customer journey experience are you creating? Which sales process works best with your customer experience journey? Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier. Other CRMs.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Totango

SEPTEMBER 24, 2019

Your customer only sees one brand. For them, customer attraction and retention blur together into one ongoing journey. . Knowing these different stages can be powerful for monitoring, servicing, and motivating customers, but it all needs to come from a unified, consistent brand. Optimize Customer Acquisition and Retention.

Acquisition 59

Acquisition Retention Customer Lifetime Value Customer Success 59

Sales Hacker

OCTOBER 7, 2021

In working with Anita, sales Professionals learn to level up their performance and create customers for life using their humanity as a powerful differentiator. I realized, though, that if I couldn’t be who I am and do what I KNEW was right by my customer, I had to go. Time to take notes. Lori Richardson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

ProfitWell

JUNE 12, 2019

Also, TCV differs from customer lifetime value (LTV) in that it's based on actual contract commitments instead of projections. And the TCV for one-time payments is simply the total amount paid by the customer since there's no recurring component. For Customer A, the TCV is calculated like so: ( $50 MRR * 12 months ) + $0 fees = $600.

Payments 49

Payments SaaS Payments Customer Lifetime Value Payment Services 49

Buffer Resources

AUGUST 23, 2023

Question: How many social media platforms should a local business be using? Realistically, it is a challenge to manage multiple platforms well with the limited resources of a small business. So: how many social media platforms should you be using? How many social media platforms should small businesses be using?

Social Media 83

Social Media Business B2C Branding 83

Buffer Resources

DECEMBER 5, 2023

Cross-posting is when you share a piece of content as-is on another social media platform. Reposting content is when you republish a piece of content on the same platform. Reposting content is when you republish a piece of content on the same platform. I was always surprised at how different yet familiar the sandwich tasted.

Social Media 52

Social Media AI Search Content Marketing AI 52

Hacking Revenue

OCTOBER 27, 2016

They master everything- from the design to the final sale, take over every part of the sale cycle, own the customer and keep all the revenue. Legacy and up and coming brands alike, are taking control over the customer journey from beginning to end. They are taking control over the communication with the customer. The Old Way.

Payment Methods 73

Payment Methods Branding Payments Payment Services 73

SaaStr

SEPTEMBER 10, 2019

Do you need more man-power on the customer facing side, or do you need to bring in new management to keep everything in line? Do you need more man-power on the customer facing side, or do you need to bring in new management to keep everything in line? It’s your biggest investment. Oh, you’re right on track.

Sales Hiring 122

Sales Hiring Scale Sales Recruiting Interviewing 122

SaaSOptics

AUGUST 16, 2018

We discuss: How seed and Series A investment criteria differ. Tim has 30 years of experience in building, launching and growing successful enterprise software businesses. He saw the company through a successful IPO when ISS was acquired by IBM for 1.9 What early stage capital providers are looking for.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We discuss: How seed and Series A investment criteria differ. Tim has 30 years of experience in building, launching and growing successful enterprise software businesses. He saw the company through a successful IPO when ISS was acquired by IBM for 1.9 What early stage capital providers are looking for.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We discuss: How seed and Series A investment criteria differ. Tim has 30 years of experience in building, launching and growing successful enterprise software businesses. He saw the company through a successful IPO when ISS was acquired by IBM for 1.9 What early stage capital providers are looking for.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Intercom, Inc.

MARCH 19, 2019

Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive. Without a strategy to acquire customers, it’s easy to keep doing what seems to be working without examining how effective your approach truly is.

Acquisition 166

Acquisition Strategy Scale Social Media 166

Valuize Consulting

JULY 6, 2023

Improving The “How” To Learn More About the “Who” 44% of enterprises implement structured Voice of the Customer (VoC) programs to improve their customer experience and drive customer success innovation, ( NTT , 2020). But, building a VoC program is just the start.

Innovation 52

Innovation Mobile Technical Review Communication 52