SaaStr

MAY 6, 2021

You might never have considered a Chief Revenue Officer (CRO) because it’s not been a common role until very recently, and because you might not have the kind of revenue that needs its own manager. If you’re a company that has a 100% sales-driven business model, it makes sense to hire a big-deal revenue person. Make sure you vet well.

Sales Hiring 226

Sales Hiring Sales Recruiting Interviewing Revenue 226

User Pilot

APRIL 3, 2024

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. Product-led vs Sales-led differences.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Sales Hacker

JULY 2, 2020

As companies continue to return to the office , the demand for remote work is unlikely to disappear. Even before COVID-19, remote work was gradually gaining popularity. million workers in the US were operating remotely. That means one in four of your team members likely aren’t thriving in their remote environment.

Technical Review 125

Technical Review Social Media Machine Learning Artificial Intelligence 125

Intercom, Inc.

JUNE 9, 2020

Near-term issues of cash management for liquidity and solvency are clearly paramount. We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. If you’re not sure what to say or how to say it, consult with a few trusted members of your team.

Strategy 197

Strategy Business Scale Communication 197

Sales Hacker

MAY 27, 2021

For a lot of organizations, the game plan for going remote amounted to, “Next week the office is closed.”. Going forward, we have to take remote seriously if we want to stay competitive. That means thinking of the sales team as remote-at-heart, not remote-by-default. Remote onboarding and training.

Underperforming Technical Team 112

Underperforming Technical Team Sales Software Review Technical Review 112

OpenView Labs

NOVEMBER 9, 2021

Once dominated by relationships, sales today (especially SaaS sales) are equally propelled by technology. With the broad adoption of CRM, the rise of the sales tech stack, and the advent of social selling and other digital sales channels, the sales landscape has shifted dramatically. Scaling SaaS Sales.

Scale 91

Scale Sales Hiring Scaling Technical Review 91

Sales Hacker

JANUARY 13, 2021

With the shift to work from home, remote selling has become a cornerstone of successful sales strategies in 2020. And with a new year just around the corner, many sales leaders are wondering how to navigate the uncertainty of 2021. What we asked the Sales Hacker community. Here’s a look at what they had to say.

Sales Hiring 76

Sales Hiring Sales Communication Development 76

Neil Patel

DECEMBER 3, 2021

Well, one reason is the shift towards remote working and burnout in high-stress industries. Offer Remote or Hybrid Work for Eligible Employees. The move towards remote working is gaining ground, and there seems to be no stopping it as more workers and companies realize the benefits of working from home. Why are staff leaving?

Healthcare 109

Healthcare Marketing Outsourced Development Technical Review 109

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. They can take several forms, including: In-app guides. In-app Guides: Whatfix.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

OpenView Labs

MARCH 8, 2021

B2B sales involves one business selling its product to another business. Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. For all those reasons, hiring and management must be on point.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Sales Hacker

JUNE 1, 2020

— we were seeing a steady, rapid increase in sales teams who were transitioning to remote work. Employees, especially millennials , appreciate the flexibility to work from anywhere, and sales orgs open themselves up to a much larger pool of talent when they’re not limited to hiring locally. Leverage your team.

Sales Hiring 98

Sales Hiring Sales Technical Review Software Review 98

User Pilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

Intercom, Inc.

APRIL 23, 2020

is a special four-part series on Inside Intercom exploring what that means for various facets of life and learning how people across many industries and countries are managing to persevere with the help of technology. Will working from home become a more regular occurrence as companies weigh the pros and cons of remote employees?

Healthcare 197

Healthcare Leadership Engagement Subscription 197

User Pilot

JANUARY 22, 2024

Customer success is a more proactive and holistic approach than customer support, customer service , or account management. Product-led companies tend to be low-touch while sales-led companies – are high-touch, at least in the beginning.

Customer Success 103

Customer Success Sales Hiring Scale SaaS 103

SaaStr

DECEMBER 23, 2020

What channels can teams put in place to have this real-time dialogue with their customers? How would Tamar describe her management philosophy today? Anytime I would hire a new product manager into my team, I would tell them you use search all the time. What questions does she ask? What is she looking for? You don’t.

VP of Engineering 230

VP of Engineering Software Review Technical Review Underperforming Technical Team 230

Intercom, Inc.

APRIL 4, 2022

Within four years there, we grew from 10 to 100 people and I progressed from being an intern to leading the Engineering team. I’d just moved from India, and my managers made sure that I settled into Intercom, and Ireland, without having to stress about getting to grips with a new job in the first few weeks. Onboarding with Intercom.

Engineering 118

Engineering Scale Sales Hiring Company Culture 118

yoursales

JUNE 4, 2021

Swedish-speaking Lighting Products Inside Sales. Our client – a leading and rapidly growing European specialist in lighting products – has a spot open for Swedish-speaking lighting Sales Professional. The ambitious team has created a dynamic organisation with impressive growth. Want this role? Click here!

Sales 98

Sales Compensation Travel Consulting 98

yoursales

JUNE 6, 2021

Our client – a leading and rapidly growing European specialist in lighting products – has a spot open for Danish-speaking lighting Sales Professional. If you’re looking for an international environment to further develop as a consultational B2B Sales Professional, this could well be for you. Want to know more first?

Sales 98

Sales Compensation Travel Consulting 98

Sales Hacker

JUNE 1, 2022

Sales professionals have been selling over the phone and video for years. So why does it feel like we’ve entered a new age of sales? But the reality is traditional rapport in sales began to shift even before the pandemic began , with reports showing buyers only spent about 17% of their time meeting with potential suppliers.

Sales Recruiting 93

Sales Recruiting Outsourced Development Identity management Branding 93

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. A consistent employee experience = a consistent customer experience.

Engagement 106

Engagement Strategy Scale Customer Success 106

Sales Hacker

APRIL 7, 2020

Large corporations like Airbnb, Google, and Twitter all asked their teams to work from home to reduce the spread. Annual events have been canceled, business strategies have shifted, and companies everywhere have been forced to rethink the way they approach their sales activity. What resources do you need to deliver to your sales teams?

Sales Hiring 62

Sales Hiring Management Sales Social Media 62

Sales Hacker

JUNE 7, 2021

Sales customer insights. This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales. Persona and market insights come in here – even though we’re at an early point in the sales process. But what are these insights that will transform the conversations salespeople have?

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

Sales Hacker

NOVEMBER 16, 2021

In this episode of the Sales Hacker Podcast, we have Veronika Riederle , Co-Founder & CEO at Demodesk , a customer meeting platform company she launched in 2018 that’s bringing in seven figures with a global hybrid remote team. Subscribe to the Sales Hacker Podcast. Welcome to the Sales Hacker podcast.

Scale 95

Scale Leadership Construction Sales 95

OpenView Labs

SEPTEMBER 22, 2020

We still don’t have a crystal ball, but it’s pretty clear that a lot of teams and offices will be remote through the end of 2020 and beyond. Whether your sales team’s transition to remote work was seamless or tough, or somewhere in between: you’ve likely gotten into a groove. Is Covid crushing your sales culture?

Sales 65

Sales Travel Engagement Development 65

ChurnZero

JUNE 8, 2021

ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Morgan Carson , Manager of Implementation at ChurnZero . A: I started working at ChurnZero in 2019 and I now manage our growing Implementation team. .

Management 98

Management Sales Hiring Onboarding Consulting 98

Sales Hacker

DECEMBER 19, 2022

As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams. But also the cost it has on their careers — and your sales team.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

User Pilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant. Ready to dive in? This makes it intuitive to use.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

Intercom, Inc.

APRIL 1, 2020

Connecting people is what we try to do here at Intercom , so below, my teammates on the Intercom Content team share some links or online events we’ve found useful, or informative, or distracting, or inspiring. Evelyn Clinton, Content Marketing Manager. We hope you find some of these resources useful during this difficult time.

Scale 201

Scale Government Content Marketing Data 201

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. That’s why most businesses turn to tax software and/or tax consultants to help them manage indirect tax. Note: Some tax consultants specialize in sales tax compliance in the U.S.

Payment Solutions 89

Payment Solutions Merchant Services SaaS Payments Payment Methods 89

Neil Patel

MARCH 5, 2021

For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management. If you want to prove your worth to your customers and find ways to become more efficient, you need clear analytics to guide you. Statsbot uses machine-learning technology to deliver insights and predictive analytics to diverse teams.

Social Media 135

Social Media Marketing AI Search Technical Review 135

Sales Hacker

JUNE 16, 2022

It’s been a tough couple of years, Sales Hackers. What do the changing market conditions mean for RevOps and sales? What do the changing market conditions mean for RevOps and sales? VP of Global Inside Sales at Tray.io. Q: What advice would you give to SDR managers right now? Treat your SDRs as a sports team.

Scale 91

Scale Sales Hiring Sales Headcount 91

User Pilot

AUGUST 21, 2023

In this ultimate list of product manager interview questions, we have tried to simplify the process of hiring great product managers. Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. What to look for in product managers? Communication skills. Leadership.

Interviewing 98

Interviewing Underperforming Technical Team Management Sales Hiring 98

Neil Patel

OCTOBER 25, 2021

For this reason, spending time and money on sales and marketing-related tasks is never time wasted. In this post, I’m going to examine some of the top sales tools for boosting results, improving efficiency and organization and helping you generate more revenue. LinkedIn Sales Solutions. Let’s get started!

Sales 131

Sales Social Media Cloud Software 131

Neil Patel

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. If you have a dedicated customer service team, make sure your software supports them, too. Customer Relationship Management (CRM). Customer service software isn’t one size fits all.

Software Review 103

Software Review Software Systems Review AI Search 103

CustomerSuccessBox

JUNE 10, 2022

The moment we lose the synergy between two teams, they end up doing more than what’s required. Have you maintained the synergy between the teams, especially in remote situations? ” Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff. Creates a collaborative culture.

Communication 52

Communication Customer Success Technical Review Systems Review 52

FastSpring

JANUARY 17, 2023

Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Offer and manage one-time add-ons, coupons, and more. gym memberships, monthly food clubs, or remote accounting services).

Payments 95

Payments Payment Features Payment Methods Payment Services 95