Remove guides-content remote-sales-resources
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How we approach remote employee onboarding at Intercom

Intercom, Inc.

We were going remote. . Our remote onboarding program has come a long way since then. We’re still remote, and guess what? By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. They are: . Support elements .

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What is Product-Led Innovation? Strategies, Examples, and More

User Pilot

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. What are the key elements of product-led innovation?

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How to Perform A Product Feature Analysis

User Pilot

It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Ensure better resource allocation. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. Improve product road mapping. Ready to begin?

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Strategies for building a resilient business

Intercom, Inc.

SimpleLegal’s own example of a fast decision came in the form of moving to a remote work situation earlier than officially advised: “Our business continuity team concluded we should move to a work-from-home approach a couple of days prior to the Santa Clara County mandate to do so. ” I’ve heard this twice today. .

Strategy 197
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Finding our way at home – reflections from the Intercom Content team

Intercom, Inc.

. “We have responded by finding new ways to connect, to interact, to maintain community” Needless to say, we’re a resourceful species – we have responded by finding new ways to connect, to interact, to maintain community. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Scale 201
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Six Best Customer Engagement Platform Tools for Onboarding in 2022

Totango

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. They can take several forms, including: In-app guides. Some of the most important tool categories and representative providers include: In-app guides: Whatfix. In-app Guides: Whatfix. Customer support platforms.

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What skills do customer success professionals need in 2024?

ChurnZero

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. As companies find more ways to support their customers and build recurring revenue, “traditional” CS skillsets are no longer enough.