SaaStr

OCTOBER 6, 2022

The products were architected a certain way well over a decade ago, and while they’ve added a ton of features, their core UX has only changed so much. DocuSign still approaches things from a more feature-rich perspective. Right now, without shipping another feature, you can: Do live chat, for rea l. It always has been.

Outsourcing Services 268

Outsourcing Services Acquisition Engineering Investment 268

Intercom, Inc.

JULY 6, 2022

In addition to the exciting new products and features mentioned above, we’ve also launched some additional updates we’re excited to share with you. Designed for the people who use it most, the new Inbox is packed with new features that streamline workflow and collaboration to increase team productivity, efficiency, and satisfaction.

Engagement 210

Engagement Scaling Retention Data 210

SaaStr

OCTOBER 20, 2023

From there, a lot of new features were released at a blistering pace. Using this token model, they came up with the Committed Consumption model — all the hyperscalers and API companies use it. At this point, ChatGPT was a consumer app and an API, which is how software companies and Enterprises could build tools on top of the models.

ChatGPT 257

ChatGPT AI Search Scale Sales Hiring 257

SaaStr

JUNE 10, 2023

Did you add a few truly compelling, new features when you raised prices? Maybe add features for new stakeholders, like analytics, dashboards, reporting, etc? Did you close a few key feature gaps your existing customers will really begging for? If you do raise prices, how about also adding more value than price increase?

Pricing 194

Pricing SaaS Marketing Customer Success 194

How To Buy Saas

MAY 2, 2024

While there are several top WhatsApp marketing API providers , Interakt happens to be one of the best. In this blog, I will explain to you all the features and functionalities of Interakt and also suggest the top 7 Interakt alternatives that you must check out before you take your pick. So keep reading till the end! What is Interakt?

Engagement 40

Engagement Payments Payment Solutions Payment Methods 40

SaaStr

DECEMBER 7, 2022

The thought is that if a customer wants a certain feature, they can just use the API. Zeng emphasizes, “An API is not this cure-all, especially not if your typical users are not technical.”. So, you may introduce a developer API or build an app marketplace if there is enough community interest.

Enterprise 221

Enterprise Management Consulting Scaling 221

How To Buy Saas

MARCH 14, 2024

With a WhatsApp API, you can now solve one of your concerns, which is streamlining your communication with your clients and solving their queries and complaints. So in this blog, I will guide you through some of the top WhatsApp API providers in 2024, why you should you them, and how to find the best fit for your business.

Payments 52

Payments Payment Solutions Payment Methods Business 52

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. Can Intercom handle that? Yes to all the above. Our teammate app is an Ember.js

Scaling 252

Scaling AWS Software Review Technical Review 252

FastSpring

OCTOBER 24, 2023

Release notes is our monthly highlight of our great features coming out on the FastSpring platform so you’ll be able to pick up and go with the latest features for your store. Tax Exemption Updates in Digital Invoicing Now, users are able to add a tax exemption ID to quotes created within the FastSpring App and from the Quotes API.

Payment Features 78

Payment Features B2B Sales 78

SaaStr

OCTOBER 24, 2022

As an API-first company, WorkOS focuses on selling primarily to developers. Twilio, for example, built a next-generation telecom through an API. They took the entire world of telephony and reduced it down to a few API calls. According to Gartner, 98% of companies plan to use APIs in their business, either internally or publicly.

Underperforming Technical Team 194

Underperforming Technical Team Outsourced Development Development Part-Time VPE 194

Intercom, Inc.

FEBRUARY 4, 2020

Today we’re delighted to launch our brand new API version 2.0 , which makes it easier for our customers to pull, analyze, and update Intercom contact and conversation data. It consists of an overhauled Conversations API, as well as brand new Contacts and Data Attributes APIs. Finding the personal in the data.

Data Analysis 231

Data Analysis Data Construction Technology 231

SaaStr

AUGUST 25, 2022

A much better, more feature-rich version in-house: A lot of us go through this. Were they quite as good and feature rich as the original integration we built ourselves? And even if you have an API, your customers often don’t have the engineering resources to do it themselves. Then, as you can see, bring the 2.0

Outsourcing Services 236

Outsourcing Services Engineering SaaS 236

Stax

FEBRUARY 28, 2024

Some of the features to look for in a SaaS billing platform include subscription billing management, payment analytics, dunning management, and fraud prevention. Whether it’s different billing needs, pricing tiers, varied service levels, or add-on features, the flexibility caters to diverse requirements. Adaptive pricing strategies.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

USIO

DECEMBER 26, 2023

Key features of integrated payments include: Efficiency: Integrated payments streamline the payment process by eliminating the need for manual data entry or switching between different systems. Integrated payments can be implemented in various business settings, including e-commerce, retail, hospitality, healthcare, and more.

Payments 130

Payments Payment Solutions Payment Methods Payment Services 130

Chart Mogul

MAY 2, 2024

We’ll soon have you covered with a slick kanban feature! Create your own smart plan groups If you have many plans with similar names, group them together automatically using the new smart selection feature. Kanban view for Opportunities Prefer a kanban board over a simple table view of your opportunities?

Payment Features 52

Payment Features Subscription Benchmarks Churn 52

SaaStr

JUNE 1, 2021

It hasn’t hurt Stripe, or Twilio, Algolia, or any API leader. Every feature was pushed to every customer and worked the same. It’s a great opportunity to accelerate learnings. You’ll get pulled into new markets and new opportunities earlier than otherwise. This can be a gift. Most of them are effectively white-labelled.

Branding 262

Branding SaaS Startup Revenue 262

SaaStr

FEBRUARY 3, 2022

Skyflow ’s data privacy vaults deliver security, compliance, and governance via a simple API. More than 10 million people use Expensify’s free features, which include corporate cards, expense tracking, next-day reimbursement, invoicing, bill pay, and travel booking in one app.

Payments 244

Payments Payment Services AI Search Payment Solutions 244

FastSpring

FEBRUARY 7, 2024

fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company.

Subscription 144

Subscription Payment Features Merchant Services Payment Methods 144

Neil Patel

JULY 12, 2021

Luckily for you, I’ve compiled a list of the best marketing automation tools with countless features and automated workflows that will make marketing less of a headache. Other features include A/B testing, conversion tracking , customer profiles, and in-context conversations. Basically, it makes personalized messages simple.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Buffer Resources

MARCH 20, 2024

So, even though you asked about Meta Business Suite, we wanted to examine why you might pick a tool like Buffer over just using the features in the apps themselves. The social media platforms are constantly rolling out new features, and native scheduling is no exception. Let’s get into it!  Why use native scheduling?

Social Media 86

Social Media User Experience Strategy Management 86

SaaStr

MARCH 3, 2021

In the early days, you will be buggy and feature-poor. Many founders get this wrong however, and build a key feature that is indeed 10x better — but not one important enough to pick a raw new vendor to get. Many products that focus on end-users don’t put a top priority on their APIs. Twilio, Stripe, New Relic, etc. Is this you?

Marketing 352

Marketing Scale Branding Enterprise 352

Tom Tunguz

JULY 30, 2020

Each team, using their data systems, develops their proprietary data products: analyses, dashboards, machine learning systems, even new product features. And just like that, the company has built a data mesh: a network of producers and consumers of data who share data via standard APIs or open-source formats like Apache Arrow & Parquet.

Trends 341

Trends Data Machine Learning Artificial Intelligence 341

Trint

JANUARY 25, 2022

Working with Trint Trint stood out when CIR chose a provider due to the cost-effectiveness of the software and the additional features it brought to the transcript. The high-quality transcription automation was the most critical factor, along with the ease of reviewing and editing the transcript with the built-in playback features.

Technical Review 130

Technical Review Software Review Systems Review Technology 130

How To Buy Saas

MARCH 14, 2024

4 WhatsApp Chatbot Solutions- 2 Ways 5 Minimum Requirements for a WhatsApp Business API 6 Steps to Build WhatsApp Chatbots 7 Types of Businesses Leveraging WhatsApp Chatbots 8 Final Words 9 FAQ What is A WhatsApp Chatbot? When used with WhatsApp Business API integration, chatbots offer immediate solutions.

SMB 52

SMB Artificial Intelligence Enterprise Business 52

SaaStr

JANUARY 19, 2022

That can react and positively respond to a whole ton of issues, from downtime, to security, to API issues, and so much more. A “bad” CTO isn’t agile enough , and can’t push out quick releases and features to save big deals, fix terrible bugs, etc. That often were never anticipated and aren’t part of the job spec.

CTO Hire 253

CTO Hire CTO Part-Time VPE Engineering 253

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Brian: For listeners who don’t know, Algolia is a powerful hosted search API.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

MAY 6, 2020

We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. Want to see them in action? No problem.

Scale 129

Scale Scaling Customer Support Metrics 129

Buffer Resources

JUNE 12, 2023

We’ve been limited by Meta’s API only to allow Buffer users to connect Instagram Business accounts — until today. Many traditionally non-creators choose to switch to get access to a few handy features. We're eager to see how you use this new feature to boost your content game on Instagram.

Social Media 100

Social Media Branding Management Metrics 100

FastSpring

OCTOBER 1, 2023

Now users are able to add a tax exemption ID to quotes created within the FastSpring App and from the Quotes API. Now users looking to expand their B2B offerings in this region will have access to new tax exempt features. This change applies to all supported countries where FastSpring collects taxes. Find out more about Japan QIS here.

Payment Features 124

Payment Features B2B Payment Solutions SaaS Payments 124

Intercom, Inc.

JUNE 22, 2022

The exciting new features launching today – Custom Actions and Custom Objects – are no-code capabilities that will help boost your self-serve resolution rate by allowing your bots to access external information and answer more questions than ever. And, there’s no technical expertise required to install these features. Custom Actions.

SaaS Payments 218

SaaS Payments Payment Services Payment Features Payments 218

SaaStr

SEPTEMBER 11, 2021

That can be fine for an API or similar service, but I find it a big trade-off for an enterprise SaaS or one with significant customer-facing features and workflows. I just see this time and time again. A VP of Product that’s inside of engineering becomes very internally focused.

Part-Time VPE 304

Part-Time VPE Outsourcing Services CTO Hire CTO 304

Andreessen Horowitz

JANUARY 25, 2024

In this piece, we aim to highlight the features of today’s — and tomorrow’s — most successful Gen AI-native workflows, as well as hypothesize about how we see these products evolving. There are a few key features we believe products in this category will have: Generation tools that kill the “blank page” problem.

AI 134

AI Technical Review Software Review Generative AI 134

Sales Hacker

DECEMBER 21, 2023

One example: Stytch SEs tend to avoid UI-heavy, generic visuals and instead crack open Postman and cURL to show our APIs during customer interactions. In later sales stages, our SEs build tailored demo environments for web and mobile to demo how our SDKs and APIs can power the exact auth experiences our customer is looking for.

Engineering 97

Engineering Technical Review Scale Software Review 97

Baremetrics

FEBRUARY 23, 2022

It functions as a collection of APIs (Application Program Interface) that integrate with Shopify, so that any kind of platform can function as a storefront. In this article, we’ll explain what the Shopify Marketplace Kit does, who it’s designed for, and how to get the most out of this groundbreaking API tool. Table of Contents.

Payment Methods 98

Payment Methods Merchant Services Payments Payment Services 98

Stax

APRIL 17, 2024

The software’s key features include digital adoption applications, reporting capabilities, and custom forms for things like vaccines and treatments. The software offers features that enhance service delivery, including time and material tracking, estimating, automated text and email messages, and more.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

Andreessen Horowitz

FEBRUARY 14, 2024

First, application logic is becoming event-driven for new apps, necessitated by high volume and low-latency communication between third-party APIs and microservices. Having spent the last few years studying this market, we observed two key drivers behind the adoption of this platform shift — one architectural, and the other organizational.

Investment 122

Investment DevOps as a Service AI Search Application Development 122

Audacix

JANUARY 31, 2024

However, if you are unaware of how you can assess the security fundamentals for your applications, APIs and cloud environments, you can start by referring to an application security checklist. This can improve the overall speed of product delivery and help integrate security measures into the development pipeline easily.

Software Review 75

Software Review Cybersecurity Scale DevOps as a Service 75