SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. ” At this point we were offering the service for free.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 100

Communication Marketplace as a Service Technical Review Engagement 100

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 120

Payments Scale Scaling Revenue 120

SaaStr

JANUARY 28, 2019

Gillian Heltai, SVP of client services at Talkdesk, will walk you through how to build a high-performing CSM team. From Product Market Fit to Scale—Perspectives from Founder and Investor with Vista Equity Partners and Zapproved (4:10 – 4:40 pm). How to Do Customer Success at Scale with Amazon Web Services (9:00 – 9:30 am).

Scale 107

Scale Marketplace as a Service Customer Success Scaling 107

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. Most of the marketing budget will be focused on digital marketing along with targeted live events and webinars. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 88

Social Media SaaS Marketplace as a Service Communication 88

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. The winners offer a better and faster way to solve customer problems.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Totango

APRIL 24, 2020

Especially in a time of need and scale, your existing pace of outreach is probably not direct nor frequent enough. Prior to COVID-19, Zoom had already scaled its digital engagement model to support over 32,000 accounts per CS person. Or visit our events page to request an invitation to the next virtual Customer Success Summit.

Customer Success 62

Customer Success Scale Marketplace as a Service Cloud 62

Sales Hacker

APRIL 1, 2021

Markets most negatively impacted by the black swan event could no longer be viable if the crisis inhibits stability. McKinsey notes that B2B decision-makers are pushing to e-commerce and e-commerce-like sales cycles, and up to 80% prefer either digital self-service tools or to contact teams remotely.

Outsourcing Services 67

Outsourcing Services Payment Services SaaS Payments Transportation 67

OpenView Labs

JANUARY 5, 2021

While we don’t know exactly when it’ll be safe to resume holding in-person events and conferences, we’re very much looking forward to it. We’ll continue adding to this list as organizers announce more events. Together, they discuss the changing trends in B2B (and B2C) tech-driven products and services in the marketplace.

SaaS 83

SaaS Blockchain Marketplace as a Service Entertainment 83

CustomerSuccessBox

JUNE 20, 2022

For without it would be impossible to deliver value to your customers at scale and meet your business goals. Customer success tools stand out in the accelerating marketplace because they can provide outputs according to the requirement at different growth stages and the corresponding strategies for improvement. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

User Pilot

JUNE 29, 2023

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. HubSpot enables two-way integration with the email service provider Mailchimp. Schedule sales call with attractive leads in-app via Userpilot content.

Scale 52

Scale Business SaaS Pricing 52

Totango

MARCH 20, 2019

At the Oracle Modern Customer Experience event in Las Vegas, Oracle announced its new CX Partner Ecosystem of which we are a participating member. Together, we’re incorporating innovative and efficiency-building technologies that seamlessly extend Oracle CX Cloud capabilities for enterprises across any industry.

Enterprise 53

Enterprise Marketplace as a Service Scale Innovation 53

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. Thanks to Jason Lemkin and the SaaStr Team for putting on this event in a very tough time. com, where we’re building, deleting software marketplace, we’re also seeing software booming. The situation is getting worse.

Software Review 181

Software Review Scale Technical Review SaaS 181

Intercom, Inc.

JUNE 17, 2021

I’m also based in Dublin, and I manage our employee events program globally, as well as our food program and our community. ” What we did was we looked at the marketplace and identified three things that we wanted to capture. Recreating social events. Dee: I have to say I’m a big fan of the Mingle events.

Construction 207

Construction Technical Review Systems Review Data 207

ProfitWell

NOVEMBER 7, 2019

PieSync is an integration platform as a service (iPaaS) specializing in customer data. An integration service like PieSync, then, helps save manual labor and eliminate inconsistencies by automatically syncing data across apps.". What I enjoyed—and I feel worth bringing up—is how eco-friendly this event was. Holy Grail Steak Co.

Sales Recruiting 40

Sales Recruiting Scale Sales Hiring Marketplace as a Service 40

OpenView Labs

APRIL 13, 2020

In the last decade, a few major things have happened: Emergence of new platforms with incredible scale (from Facebook to TikTok). Are there marketplace dynamics? Looking at things from a different angle, imagine if a new social platform is emerging (like TikTok) with huge scale and many of your target users.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Neil Patel

OCTOBER 22, 2020

Because if people buy, then they both like it and you can safely and predictably scale your business. So to help you out and guarantee your immediate success, we’ll be going over the best 12 landing page examples that you should use to scale your business. If it does, you raise your ad budget and try to scale. 1 Get Response.

Scale 142

Scale Underperforming Technical Team Sales Hiring Consulting 142

FastSpring

DECEMBER 18, 2018

This year we made it even easier for businesses to scale their online store on WordPress with our very own plugin. We take great pride in delivering the best ecommerce platform that helps software businesses succeed in the global marketplace. Introduced the FastSpring Plugin for WordPress. The future looks bright in 2019.

Marketplace as a Service 64

Marketplace as a Service Sales Hiring Scale Leadership 64

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. NP Digital Marketing Services. and around the world.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Neil Patel

MARCH 4, 2023

Given the global nature of Airbnb’s services, communication is essential amongst hosts and guests. Today, Airbnb partners with local organizations in different markets to enhance user experience and strives to meet every market’s needs as an online marketplace. Think about which regions have a demand for your products or services.

Strategy 81

Strategy Sales Hiring Marketplace as a Service Scale 81

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

User Pilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product. The game-changing dynamics of scaling in the Machine Learning Revolution. Sign up for Leah’s session.

Scale 102

Scale AI Growth Hacking Innovation 102

Totango

FEBRUARY 22, 2021

For industries like retail and hospitality, customers couldn’t shop in stores, dine in restaurants or attend major events anymore, so they had to quickly shift to accommodate these new needs. In particular, the pandemic forced companies to redefine and refocus on the customer experience. Totango Sets New Records.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

SaaSOptics

MAY 19, 2022

The answer lies in your product or service’s value proposition. However, if you’re selling to the enterprise, you might run targeted ABM campaigns, participate in industry events, and take a more traditional sales-led approach to land accounts with a higher Total Contract Value ( TCV ). Review closed/won deals in your CRM.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Navint

JANUARY 29, 2019

As the leading consulting firm that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. You can read more about the event in our blog post, 3 Insights from Tien Tzuo’s Fireside Chat on the Subscription Economy. ? ?. Transcription. And so they’re constantly innovating.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

FastSpring

APRIL 13, 2023

For instance, Dopple is now in the early stages of exploring how customers can use the platform to enhance physical retail or live event activations. It starts with self service. I felt like there was an easier way to communicate goods and services online, digitally. In the beginning, Justin explained, you can’t do it all.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

User Pilot

JUNE 29, 2023

There are many fantastic examples to draw from across the SaaS marketplace. User documentation is any form of documentation intended for the end-user of a product or service. There are many ways real-time insights into customer behavior can help inform your documentation: Tracking engagement with events (e.g., Zendesk docs.

Management 90

Management Technical Review Software Review Customer Support 90

Intercom, Inc.

DECEMBER 13, 2018

Whereas Facebook’s overall vision relies heavily on third-party developers having access to user data, Workplace wants to be the app that’s connected to all your other apps and a highly curated marketplace that has the best SaaS applications in the world. Different visions for different products. We do have integrations with some apps.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Navint

SEPTEMBER 27, 2018

Being one of very few consulting firms that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. We can see how the customer is interacting with and using our service, therefore we have no choice but to make them happy. We just knew somebody bought what we were producing.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

Point Nine Land

JUNE 11, 2020

Do things that don’t scale ?? Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Very often this means doing things that don’t scale.

Scale 73

Scale Marketplace as a Service B2B Scaling 73

Point Nine Land

AUGUST 17, 2021

Christoph mentioned in his blog post that he was looking for an Associate who would work closely with him to not only spot outstanding companies but to also deliver a world-class service and I’m genuinely excited to do that. Other than this, I plan to attend conferences and events across Europe, especially London and Berlin.

Venture Capital 97

Venture Capital Startup Trends Marketplace as a Service 97

ChurnZero

NOVEMBER 18, 2022

My job is to continually inform and share knowledge that’s going out in the marketplace. It really gets to the point where you say, “We have the opportunity to scale this. How are you helping to scale across the organization? Sharing what is important, what I’m seeing, that’s part of my job. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98